(cache)FAQs - Thunder Valley Casino Resort

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What Kind of Casino Is Thunder Valley?

Thunder Valley Casino Resort is Northern California’s premiere gaming, resort and entertainment destination. Thunder Valley has been in the elite ranks of AAA Four Diamond award-winning resort destinations since 2011. Located 30 miles east of Sacramento, Thunder Valley Casino Resort offers 270,000 square feet of gaming space including 3,500 slot and video machines, 90 table games, a live poker room with space for tournaments of up to 500 players, and a bingo room with a capacity of up to 400 players.

Thunder Valley's 3,700-space parking structure leads guests directly into the casino and hotel.

Thunder Valley features over 20 restaurants and bars, including High Steaks Steakhouse and Red Lantern as well as Illusions, Lobby Bar, Thunder Bar, and High Steaks Bar. Thunder Valley Casino Resort is also home to a luxury, 17-story hotel with 408 rooms, including 40 suites and an expansive outdoor pool complete with private cabanas, Coconut Pool + Bar and more.

Spa at Thunder Valley features a full menu of services and specials designed to offer a one-of-a-kind, Four-Diamond resort getaway. This impressive spa provides an uplifting and restorative experience through a variety of body massages, facial treatments, and an inspired spa menu designed to refresh and rejuvenate.

The Venue at Thunder Valley features 4,500 seats and year-round entertainment showcasing the hottest live performers and concerts.

What is the refund policy for events?

Refund Policy

All tickets purchased at Thunder Valley Casino Resort are fully refundable for 72 hours after purchase, or when you buy tickets from us of equal or higher price, up until one week before the event. If you bought your tickets through Ticketmaster please contact Ticketmaster for a full refund within 72 hours of the purchase date.

Refunding Canceled Events

Please visit the Thunder Valley Ticket Office for a full refund on tickets purchased at Thunder Valley Casino Resort.

For tickets purchased through Ticketmaster, please visit ticketmaster.com, or call 800-653-8000 for more information on receiving a refund.

Rescheduled Events

These will be updated on our website and will also be sent via email. Can't make the new date? Get a refund upon request.

What is the minimum age requirement?

Guests must be at least 21 years of age to enter the casino. The following exception applies: Guests who are underage are allowed in any restaurant or the gift shop if accompanied by a parent or legal guardian at least 21 years of age (at all times).

Can I purchase a gift card?

You may purchase a Thunder Valley gift card at our gift shop. Gift cards can be used for restaurant and gift shop purchases, concert tickets, spa treatments, and more. Gift cards cannot be used for gaming.

Do you have accomodations?

Yes, our luxury hotel features more than 400 deluxe rooms and suites. We also partner with local hotels for guest accommodations. Click here to find out more information about our hotel, or find the HOTEL tab on the home page.

Can I get a Win/Loss statement?

Win/Loss Statement Request Form (PDF) - Please allow up to two weeks for processing forms received between January 1 and April 15. After April 15, please allow up to four weeks.

Can I request a donation or a sponsorship?

Yes. Donations and sponsorship requests may be submitted through Thunder Valley Casino Resort's Sponsorship Program.

Does Thunder Valley have a lost and found?

Lost and Found is located inside the casino at our Security podium near the main cashier cage. For more info, call us toll-free at 877-498-8777.

Do you have wheelchairs?

Yes, on a first come, first served basis. Valid photo ID required. Reservations not accepted.

Do you allow pets?

Pets are not allowed on property at Thunder Valley. Only service animals specifically trained to aid are allowed on property. Please register your service animal at our security desk located near the main cashier cage inside the casino. Thunder Valley Casino Resort abides by the federally recognized Americans with Disabilities Act of 1990. Federal guidelines do not allow emotional support animals on this property.

Do you have childcare or an area designed for children? (E.G., an arcade)

No.

What is the history of Thunder Valley Casino Resort?

Thunder Valley Casino opened its doors to the public on June 9, 2003, in the rustic community of Lincoln, California, just 30 miles east of Sacramento. The casino, designed with Las Vegas flair, showcased one of the largest selections of Slots and Table Games in Northern California as well as several upscale restaurants and bars. Since then, Thunder Valley has expanded into a full-fledged resort that includes a 408-room luxury hotel, world-class day spa, tropically themed outdoor pool area plus a host of other amenities and services solidifying it as one of very few AAA Four Diamond rated properties nationwide. Thunder Valley Casino Resort is owned by the United Auburn Indian Community.

How long have you been in business?

We first opened our doors on June 9, 2003.

Are you a tribal-owned casino?

Yes, Thunder Valley is a tribal-owned casino located in Lincoln, CA. The United Auburn Indian Community is comprised of both Miwok and Maidu Indians. The historic Auburn Rancheria is located in the Sierra Nevada foothills in Auburn, California.

What is your smoking policy?

Smoking is allowed in gaming areas only. Non-smoking areas include the hotel, Smoke-free Slot Room, The Poker Room, The Venue at Thunder Valley, The Bingo Room, Spa at Thunder Valley, our restaurants, and others.

How old do I have to be to visit?

You must be 21 years of age or older. Guests under the age of 21 are not allowed to gamble or be present
On the gaming floor. Guests who are under 21 must be accompanied by a guardian 21 years of age or older at all times.

Do you have security?

We have a security team including EMTs on property. For questions, please visit the Security podium inside the casino or call us toll-free at 877-498-8777.

Is Thunder Valley hiring?

Yes, various positions and departments are currently accepting applications. Click here for more info.

I think I have a gambling problem, what do I do?

If you think you have a gambling problem, visit www.calpg.org or call 800-522-4700.

Do you have a fitness center?

Yes. As our hotel or spa guest, you would enjoy full access to these facilities and it's open 24 hours. Please contact Spa at Thunder Valley at 916-408-9250 for more information.

Do you have a pool?

Our seasonal Coconut Pool + Bar contains full drink and food service, loungers and cabanas along with pool side seating, games and towel service. Hours may vary during the season and is only available to our hotel guests or Rewards members who rent a cabana or pool. Please contact Spa at Thunder Valley at 916-408-9250 for more information.

How much is it per night to stay in your hotel?

Room costs vary. You can book online or give us a call toll-free at 877-468-8777.

Is there room service?

Our kitchen and staff welcome the opportunity to deliver first-class food service every day. Fresh, and in many cases, locally sourced produce and meats are used in the preparation of your meals. In-Room Dining is available during business hours. You can view the menu here.

Do you allow pets in the rooms?

Pets are not allowed anywhere on property at Thunder Valley. Only service animals specifically trained to aid are allowed on property. Please register your service animal at our security desk located near the main cashier cage inside the casino. Thunder Valley Casino Resort abides by the federally recognized Americans with Disabilities Act of 1990. Federal guidelines do not allow emotional support animals on this property.

How often does housekeeping clean my room?

To respect your privacy and make up service is available upon request.

What kind of rooms do you have?

Our deluxe rooms are equipped with King or two Queen Size Beds, we also have a limited inventory of one-bedroom suites which are subject to availability. ADA accommodations are also available upon request.

What time is check-in? How about check-out?

Check in time is 4pm and Check out time is 11am, guests may request an early arrival or late departure, subject to availability.

How do I book a spa treatment?

You can book a spa treatment and view our menu here. By booking a spa treatment, you have full day access to our pool, fitness center and various spa facilities including our meditation room.

What is the Bag Policy at The Venue?

For a list of approved and prohibited bags, click here. All bags, purses, backpacks, and carrying parcels are subject to search.

Do you allow pets inside The Venue?

What is your seating capacity?

Seating capacity of The Venue is 4,500.

Are refreshments available during concerts?

Refreshments are available at various bars inside The Venue.

What time do the doors open?

Doors open at different times depending on each performance's start time, however opening times are typically 60 minutes before each show's start time.

How can I purchase show tickets at The Venue?

To purchase tickets, visit the Thunder Valley Box Office, our website, or Ticketmaster.com. We are not responsible for tickets purchased from 3rd party vendors.

Can I bring my own water bottle?

Only sealed water bottles are allowed into The Venue. Camelbacks and tumblers are prohibited.

What is “The Venue at Thunder Valley”?

The Venue at Thunder Valley is the region’s newest and most exciting entertainment destination with 150,000 square feet of beautifully designed space featuring musical acts, comedic performances, and sporting events year-round. The Venue’s state-of-the-art facilities include 4,500 incredible seats, VIP seating, multi-level spaces and amenities, cutting-edge sound and video systems, abundant concessions offering food, beer, and wine, and much more.

Where can I find out more about your upcoming shows at The Venue?

For a complete list of performances, visit our website, the Thunder Valley Box Office or Ticketmaster.com. Management reserves the right to edit, cancel or alter the concert schedule at any time without notice.

Which notable performers/fighters have appeared at The Venue?

The Venue at Thunder Valley has hosted a wide array of concerts, comedians, and sporting events including of Bruno Mars, The Eagles, Alabama, Kid Rock, Jason Aldean, Halsey, Teddy Swims, Jo Koy, Kevin Hart and many, many more!

I bought tickets to a show that has been canceled and/or postponed. What do I do now?

Canceled or postponed shows are refundable. In the event a show has been rescheduled, your ticket will apply to the new show date. Guests who purchased tickets via Ticketmaster will receive a cancellation email. Ticketmaster typically refunds payments within 7-10 days using the original method of payment.

Do you offer early access to tickets that go on sale?

Thunder Rewards members enjoy pre-sale tickets before the general public. Contact our Rewards Center for questions and more information.

Do you have a Box Office?

Yes. The Thunder Valley Box Office is located at the Rewards Center.

What is your policy on refunds or exchanges for event tickets?

Tickets can be refunded within 72 hours of purchase. Returns require a copy of the receipt to be valid.

Do you offer VIP ticket packages?

VIP group ticket pricing can be addressed via the “Contact Us” form on our website. You can find it here.

Is The Venue accessible to guests with disabilities?

The Venue has a number of ADA compliant seating locations and elevator access.

Can I bring a camera or recording device to events?

Photo and video are prohibited. Select shows may prohibit phones.

What items are prohibited inside The Venue?

Prohibited items include weapons, tumblers, gang attire, and anything our security team deems inappropriate. The Venue does have a bag policy for all shows. For bag policy details, click here.

Is there a coat check or storage for personal items inside The Venue?

The Venue does not offer coat check or personal storage. Guests are required to return their belongings to their car or hotel room.

Does The Venue offer meet-and-greet events?

On occasion, select performers offer meet-and-greet events. Meet-and-greets are purchased through Ticketmaster when available and are offered at the performer’s discretion.

No. Meta smart glasses (and similar camera- or recording-capable wearable devices) are strictly prohibited inside our entertainment venue—even if you do not plan to record. Because these devices can capture photo/audio/video discreetly, we do not allow them in order to protect the privacy and comfort of our performers, guests, and team members. Guests may be asked to remove and secure the device outside the venue or return it to their vehicle.

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