Information on the Sales Operator
Sales Operator: MyChara Inc.
Operations Manager: Jiyu Komiya
Date of Establishment: May 20, 2026
Head Office Address: N&E BLD. 6F, 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, Japan
Inquiry Contact (Email): support@mychara.ai
Inquiry Contact (Phone): 050-1785-4597 (This is an automated voice response system; please allow up to 10 business days for a reply. For faster assistance, please contact us via email.)
Support Hours: 10:00–17:00 (Available 365 days a year; no holidays)
Sales Price: Prices shown include tax.
Subscription
・Plus Plan: 980 JPY/month or 10,000 JPY/year
・Premium Plan: 1,500 JPY/month or 15,000 JPY/year
・Pro Plan: 3,000 JPY/month or 30,000 JPY/year
Point Purchase
・300pt: 300 JPY
・510pt: 500 JPY
・1,030pt: 1,000 JPY
・3,150pt: 3,000 JPY
・5,300pt: 5,000 JPY
・11,000pt: 10,000 JPY
・22,400pt: 20,000 JPY
・34,500pt: 30,000 JPY
Necessary Charges Other Than Product Price: None. However, internet connection fees, communication charges, and other costs necessary to use this service are the responsibility of the user.
Additional Fees: None
Shipping Fees: None
Payment Methods: Credit card/debit card, Apple Pay, Google Pay, Link, bank transfer, convenience store payment
*Bank transfer or convenience store payment is only accepted for subscriptions and point purchases of 1,000 JPY or more. Point purchases of less than 1,000 JPY do not support bank transfer or convenience store payment.
Timing of Payment:
Point Purchase: Charged upon completion of the purchase procedure.
Subscription (Monthly): Charged at the time of initial application, and thereafter on the monthly renewal date.
Subscription (Yearly): Charged at the time of initial application, and thereafter on the annual renewal date.
Timing of Product Delivery:
Point Purchase: Purchased points are generally reflected in the account immediately after payment approval. Depending on communication conditions or processing by the payment provider, it may take time for the points to be reflected.
Subscription: Features and benefits of the target plan generally become available in the account immediately after payment approval.
*For methods other than credit card payment, approval may not be immediate as it depends on the financial institution and payment agency. In particular, bank transfers or convenience store payments may take up to 10 business days for approval. We recommend using a credit card for those in a hurry. We may be unable to respond to inquiries regarding bank transfers or convenience store payments that have not yet reached 3 business days since payment, except in cases of technical issues.
Returns, Exchanges, Defective Products, and Cancellations: Due to the nature of digital content, returns, cancellations, or refunds are not possible after the purchase procedure is completed, except as required by law or separately approved by the Company. Subscriptions can be scheduled to change to the Free Plan at any time via the purchase page ( https://mychara.ai/plans ). If the change to the Free Plan is scheduled before the next renewal date, no further charges will occur. There are no pro-rated refunds for the paid period.
Operating Environment: Use of the latest versions of Chrome, Safari, Edge, Firefox, and standard browsers on iOS/Android is recommended.
Special Sales Conditions: If a minor makes a purchase, please ensure you have obtained the consent of a legal representative, such as a parent or guardian.
Disclosures under the Payment Services Act
Name of Prepaid Payment Instrument: MyChara Points (Paid Points)
*Points granted for free through campaigns, subscription benefits, or other methods are not included as prepaid payment instruments.
Issuer: MyChara Inc.
Payable Amount, etc.: The number of paid points displayed on the purchase screen will be credited to the account. Paid points can be used for payment in MyChara's paid services in 1-point increments, according to the number of points required as displayed on the screen at the time of use.
Expiration Date: Paid points have no expiration date.
Places of Use: Can be used within the web service operated by MyChara ( https://mychara.ai/ ).
Method of Checking Unused Balance: After logging in, you can check the balance on the My Page point balance display. Paid points and free points are displayed separately.
Usage Precautions: If you hold both paid and free points, free points will be consumed first. Points cannot be transferred, lent, or pledged to third parties, nor can they be exchanged for cash or other currencies. Refunds for paid points will not be provided except as stipulated by law.
Method of Protecting User Funds
Article 14, Paragraph 1 of the Payment Services Act stipulates that if the unused balance on the reference date (March 31 and September 30 of each year) exceeds 10 million JPY, an amount equivalent to at least half of the unused balance must be protected by depositing an issuance security deposit or by other methods stipulated by law. Since the unused balance of MyChara Points (paid points) on the reference date is currently 10 million JPY or less, the Company does not perform protection procedures such as depositing an issuance security deposit, an issuance security deposit protection contract, or an issuance security deposit trust contract.
If issuance security deposits, etc., are protected under the Payment Services Act, users have the right to receive repayment from said issuance security deposits, etc., in preference to other creditors. However, since the Company does not currently perform the above protection procedures, there are no issuance security deposits, etc., protected for MyChara Points.
Compensation Policy for Unauthorized Use
If MyChara Points are used unauthorizedly against the user's will due to instructions from a third party without authority, and the user suffers a loss, the Company will not, in principle, compensate for such loss. However, this does not apply if the loss is caused by the Company's intentional act or gross negligence, or if the Company is obligated to compensate under the law.
If you confirm or suspect unauthorized use, please contact us immediately at support@mychara.ai. The Company will investigate individual circumstances and take measures such as suspending the account or point usage, or other measures deemed necessary by the Company. The same email address shall serve as the contact point for consultations regarding this policy.
Complaint and Consultation Contact:
MyChara Inc.
N&E BLD. 6F, 1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, Japan
Email: support@mychara.ai
Phone: 050-1785-4597 (This is an automated voice response system; please allow up to 10 business days for a reply. For faster assistance, please contact us via email.)
Support Hours: 10:00–17:00 (Available 365 days a year; no holidays)
Terms of Service: For terms and conditions regarding point usage and other matters, please check the MyChara Terms of Service ( https://mychara.ai/terms ).
Revision History
- 2026-08-12 — v1.5
- 2026-08-10 — v1.4
- 2026-07-02 — v1.3
- 2026-06-26 — v1.2
- 2026-06-16 — v1.1
- 2026-05-31 — v1.0