Earlier this week, I was notified by an outside source that Novel Horizons, the company with which I released preorders for a 1/7 scale figure last year, is going bankrupt. My figures, which were meant to be mailed out this June, were never made and I was never paid out. At this time, I am working on solutions to attempt to soften this blow for the fans that trusted in me and made a purchase. I'm so sorry to have to write this update and I feel that I have let my fans down yet again. If you made an order and do not still use or have access to the email you made at the time of order, please use this form to give my team your updated contact information: forms.gle/ih24mJrTLuFtAfWY6

Aug 6, 2026 · 11:30 PM UTC

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Replying to @LeeandLie
Hey Ama I know you don't know me but is there any chance you can DM me about what you know about this? I have close to 1000 fans who placed a preorder for a $300 outstanding NH figure and I've heard nothing from anyone indicating anything is wrong or that these orders won't be fulfilled, but I haven't had any updates either 🙇‍♀️
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Replying to @LeeandLie
My experience with them was such a rollercoaster. Seeing you and so many others jumping on board and stuff really made me want to hop back on board thinking it was fine maybe after all these years then seeing this is very heartbreaking. I’m sorry Ama. :(
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I’m so sorry this is happening yet again to us 🫂 feel free to message me if you need
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Replying to @LeeandLie
I hope this can be sorted Ama. I know there’s a few of us in the same boat, no money, and no figures. It’s tragic, but I know your community knows you are doing your absolute best. I’m sorry this keeps happening :(
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Thank you, Vienna 💗 I’m so sorry
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Replying to @LeeandLie
There's a Henya figure from them that's supposed to be shipping, but a lot of people haven't gotten yet, too. I hope hers aren't affected. Henya really doesn't need the stress right now.
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Replying to @LeeandLie
Sorry to hear this. This is a company I've seen multiple Vtubers use. Sad to see this happen again in the Vtubing sphere
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Replying to @LeeandLie
That’s not your fault. Don’t be so hard on yourself!
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Replying to @LeeandLie
So sorry Ama… know that we don’t blame you. Sorry you’re having to go through this again. LUBBERS
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Replying to @LeeandLie
man first the vshojo nonsense now then vtubers cant get a break from these fly by night operations.
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Replying to @LeeandLie
So sorry to hear about that. Obviously it's not your fault, but good on you anyway for trying to do your absolute best to remedy the situation.
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Replying to @LeeandLie
Oh my god. This is awful and I hope yall ate able to find a solution. So gross a company would do that to you all.
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Replying to @LeeandLie
Sorry you have to deal with merch trouble Amalee! Hoping for the best outcome for you and everyone.
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Replying to @LeeandLie
I'm so sorry you have to deal with scummy people like this but it's not your fault! I hope you can sort things out🫂
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Replying to @LeeandLie
So sorry you have to deal with something like this again
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Replying to @LeeandLie
Oh god… I’m so sorry this is happening. I nearly forgot about the order too but that is disappointing that they didn’t let you or anyone or make any statement about it. Sending all the love to you and your team.
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Replying to @LeeandLie
I never received two of the three figures I ordered. Camila and Filian figures are years into the past.
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Replying to @LeeandLie
I'm sorry ama! Wish you and everyone could just catch a break.
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Replying to @LeeandLie
Man, you guys keep getting f'd over. I'm sorry it keeps happening.
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oh my god im so sorry ama 🫂
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Replying to @LeeandLie
yeah I was wondering why I haven't gotten a email or anything about the figure after a month delay now it makes sense. dang I was really looking forward to getting it and have you signed it shame I won't get it now. I don't blame Ama at all I know it's not her fault.
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Replying to @LeeandLie
Sorry to hear this. My experience with statues ordered in 2023 for estimated delivery in 2024 was silence until February this year. I did receive the statues though after that message. Didn’t order anything else since that first/last order.
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Replying to @LeeandLie
I'm sorry this keeps happening to you!! It must hurt so much as the creator to get hit time and time again by the same problem by different companies 🫂
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Replying to @LeeandLie
Man I’m still waiting on my Froot figure, I’m starting to think it ain’t very coming if their doing the same things to other creators
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Thank you ama im so sorry this happened to you / us 🥺💖
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Replying to @LeeandLie
What if I still have the original email? What should I do? Should I reach out to the company or should I still fill out the form?
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Replying to @LeeandLie
oh no! I'm sorry you have to go through this Ama. I hope you don't have to deal with something like this ever again.
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Oh Ama, I’m so sorry you keep having such bad luck with companies. Yes, this situation sucks but your fans know that this isn’t your fault. Please don’t beat yourself up over it!! 🫂
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Replying to @LeeandLie
I was afraid of this, when the figure didn't ship out and there was no update about it. I do not blame you at all for this. The figure looked amazing and so why wouldn't you want it made. You cannot control what other companies do. I hope you are able to get a statue made.
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Replying to @LeeandLie
You have never let us down, sorry this keeps happening to you.
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Replying to @LeeandLie
Shit, I'm so sorry ama. It's absolutely not your fault, hopefully thing work out for the better for you going forward 🫂🩵
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Replying to @LeeandLie
Sorry to hear this Ama, you're not to blame for anything they are the ones at fault for not notifying you or if they knew beforehand accepting it. Wonder if that was why I never got my refund from a previous cancelation on a figure I ordered like 2 years ago never came about.
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Replying to @LeeandLie
It's been so long, I need to check if I have any pending orders.
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Replying to @LeeandLie
Oh Ama, I'm so sorry you have to deal with this sort of thing yet again. It's not your fault 🫂Scufflings are here for you!
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Replying to @LeeandLie
I’m so sorry, Ama. This is not your fault, so please don’t feel like you let anyone down. 🫂
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