Aggregate management of all dialogues through intelligent agent access channels, with smart switching between AI responses and human responses.One-stop management of dialogue users across all channels, adding customer tags and generating customer profiles based on intelligent data analysis.Go to document center
Function Introduction
Chat Management
Unified multi-channel conversation view
Real-time sync & exportable chat records
AI-assisted replies during manual handoff
Pro
Transfer to Manual
Support configuring visibility permissions for human agent
Smart conversation summary generation after handoff