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Chat Management

Aggregate management of all dialogues through intelligent agent access channels, with smart switching between AI responses and human responses.One-stop management of dialogue users across all channels, adding customer tags and generating customer profiles based on intelligent data analysis.Go to document center

Function Introduction

Chat Management

Unified multi-channel conversation view
Real-time sync & exportable chat records
AI-assisted replies during manual handoff
Pro

Transfer to Manual

Support configuring visibility permissions for human agent
Smart conversation summary generation after handoff
One-click AI/manual reply switching
Pro

Customer Management

One-stop cross-channel user management
AI-powered customer tagging
Convenient customer profile access
Enterprise