(cache)Survey for LTA guided walkthrough

2.Please select the date you attended LTA's guided walkthrough on:

Monday, 1 June 2026, 10am to 12pmMonday, 1 June 2026, 1pm to 3pmTuesday, 2 June 2026, 1pm to 3pmWednesday, 3 June 2026, 1pm to 3pmThursday, 4 June 2026, 10am to 12pmFriday, 5 June 2026, 10am to 12pmFriday, 5 June 2026, 1pm to 3pm

Image 1: Current Directory Signage Provide Static Wayfinding Information Within the Station

Image 1 shows the current fixed physical signboard that guides commuters during day-to-day operations. However, this may be less useful during train service disruptions. We are exploring replacing these signboards with digital screens. Under normal operations, the screens will continue to display information similar to that in image 1 to guide commuters to the various destinations within/around the MRT station. During train service disruptions, the screens will be changed to display directions to bridging bus points and/or another serviceable MRT line.

Below are two possible designs for displaying colour-coded directional arrows to guide commuters to the bridging bus points.

4.How effective are these digital signs at guiding you to the bridging bus stops?

Effective. The signs are clear and I can easily find my way to the bridging bus stops.Somewhat effective. The signs are quite clear, but I had difficulty with certain parts. (please elaborate in the text box below)Not effective. The signs are not clear and I would not be able to find my way to the bridging bus stops. (please elaborate in the text box below)

Part 2: Flashing LED Directional Arrows

Flashing LED Directional Arrows can help capture commuters’ attention and guide them to the bridging bus points during train service disruptions. They will only be turned on during such disruptions.

6.How effective are the Flashing LED Directional Arrows in capturing your attention and guiding you to the bridging bus point?

Effective. I can easily follow the flashing LED arrows to the bridging bus point.Somewhat effective, but can be improved. (please elaborate in the text box below)Not effective. (please elaborate in the text box below)

7.How effective are the overhead Flashing LED Directional Arrows in capturing your attention and guiding you to the bridging bus point (as compared to the wall mounted flashing LED directional arrows)?

Effective. The overhead Flashing LED arrows are better than the wall mounted ones.No difference to the wall mounted ones.Not effective. Wall mounted ones are better.

8.Do you think that the colour-coded directional arrows (i.e. Blue: Towards HarbourFront; Green: Towards Punggol Coast) would guide you to your intended bridging bus point better than if both directions were of the same colour?

Yes, the colour-coding helps.No, the colour-coding does not make a difference.

Part 3: Informative Digital Screens in Stations

These screens will display the train service status similar to LTA’s Train Status Webpage, as well as specific information regarding any train service disruption. The manner in which disruption information is displayed will depend on whether the station is within the affected sector and other factors such as the extent/severity of the disruption. Real-time status updates on the train status, details on any train service delay/disruptions/planned service adjustments, and/or alternative travel options may be shown on the screens. The following are the examples showed earlier during the walkthrough.

Image 6: Train Service Status (Similar to LTA's Train Status Webpage) at the Entrance of Station

Image 9: Advertisement Screens Converted to Display Information on Train Service Disruptions

10.Do you think such Informative Digital Screens at stations will be useful to inform you about any train service disruptions/planned service adjustments as compared to physical posters/banners/placards?

Yes, such informative digital screens that can be updated in real-time are better than physical posters/banners/placardsNo, i prefer physical posters/banners/placardsI have no preference, both are alright to me.

Image 10: QR Code for real-time updates on train service status (via LTA Train Status Webpage)

12.Do you think the QR codes will be useful to you?

Yes, I can scan the QR Code to access the webpage for real-time updates easily.No, I can easily access the webpage via the simple URL - go.gov.sg/trainstatus. The QR Code at stations and in trains are redundant.No, I prefer to have the information presented to me directly at the stations and trains (through informative digital screens), and those will be sufficient.

Part 5: Permanent Bridging Bus Point Sign

Permanent Bridging Bus Point Signs can help regular commuters familiarise themselves with the designated bus stops. In the event of a train service disruption, these well-informed commuters can make their way directly to the bridging bus points. The signs will also help commuters who are unfamiliar with the area identify the bridging bus points more easily.

14.Do you think having a permanent bridging bus point sign will help commuters familiarise themselves with the bridging bus points during normal operations, so they can locate them more easily when a train service disruption occurs?

Yes, the sign will help commuters to easily locate the bridging bus points during train service disruption.Maybe, but it can be improved (please elaborate in the text box below)No (please elaborate in the text box below)

Survey for LTA guided walkthrough

Part 1: Digital Wayfinding Screens

Part 2: Flashing LED Directional Arrows

Part 3: Informative Digital Screens in Stations

Part 4: QR Codes

Part 5: Permanent Bridging Bus Point Sign