Our Privacy Statement

We understand that your privacy is important to you. It is important to us too. That is why we take the protection of your personal information seriously and are clear and open about what we do with it. 

This Privacy Statement explains how ASB collects and handles your personal information in accordance with its legal obligations, including those under the Privacy Act 2020.

About us

We are a registered bank under the Reserve Bank of New Zealand Act 1989. Our address is ASB North Wharf, 12 Jellicoe Street, Auckland, New Zealand. 

ASB and its related companies provide a wide range of banking, finance, funds management, financial planning and advice, superannuation, online share trading and other services.

As an institution offering banking and financial services, we need to collect, hold and use personal information about you in the course of providing our products and services. We are bound by the Privacy Act 2020. In this statement, "ASB", "we", "us" and "our" means ASB Bank Limited and its related companies (as defined in the Companies Act 1993).

If you are a customer of ASB, we will collect, hold and use information about you in ways that are consistent with this policy. This Privacy Statement does not alter or replace our terms and conditions which govern the terms of your relationship with us. This statement provides you with more general information about ASB's privacy approach. If you use ASB's Open Banking Services our Open Banking Privacy Statement will also apply.

If you are not a customer of ASB, we will collect, hold and use information about you for the purposes for which it was provided, whether directly by you or indirectly by a third party.

You don't have to provide your personal information to us when requested. If you don't, we may not be able to provide you with a product or service requested or currently used by you. We will advise you if such a situation arises.

If you live outside New Zealand, you may have additional rights. See 'Your rights if you live outside New Zealand' found at Section 7 of this document for more information.

We collect your personal information directly from you most of the time. We collect personal information when you:

enquire about, apply for, or use our products or services
contact us to make an enquiry or give us feedback
visit our website or social media channels or use our digital services
participate in other activities we offer, such as competitions or surveys
talk to us or do business with us.

On occasion, we may also collect personal information about you from other people and organisations, including other banks. Under the Privacy Act 2020, this is referred to as the indirect collection of personal information. For instance, we do this where:

you ask a third party to provide information on your behalf (e.g. lawyers, mortgage advisers, financial advisers or employee referees);
information is required from third parties, such as credit reporting bodies, in relation to an application made by you for an ASB product or service;
information is received from regulatory or government agencies, such as Inland Revenue, the Financial Markets Authority (FMA), or the Reserve Bank of New Zealand (RBNZ);
information is obtained from other financial institutions and banks;
we distribute products and services that are provided to you by third parties (for example insurance provided by AIA New Zealand Ltd (AIA) or IAG New Zealand Limited (IAG NZ);
information is required to prevent, detect, or investigate suspicious or fraudulent activity, including information shared through the financial crime prevention network, anti-scam centre or similar industry or law enforcement initiatives; or
collection is necessary to comply with legal or regulatory obligations.

While we are required to collect some types of personal information to meet our legal obligations, we do attempt to keep our collection of your personal information to what is necessary to offer you the products and services you require. Depending on those products and services, or your interactions with ASB, we may collect the following types of personal information:

Types of personal information	What kinds of personal information might be involved
Personal and contact details	This may include your name, address, email address, phone number, and date of birth.
New Zealand Government related identifiers and identity documents	This may include your: Inland Revenue Department (IRD) number and country of tax residency National Health Index (NHI) number, New Zealand passport, driver licence, SuperGold Card, National Identity Card or Certificate of Identity Citizenship, birth, death and marriage certificates (for example, to verify your identity).
Foreign government identifiers and identity documents	This may include foreign government identity documents and identifiers such as: tax identification number and country of tax residency foreign passport, citizenship or birth certificate and driver licence (for example, to verify your identity at the time you request a product or service) and translations, if applicable.
Financial information	This may include: details of your employment, income, assets, financial liabilities copies of bank statements and credit card statements from other financial institutions information from third parties about your credit history and insurance claims history.
Credit information	See Credit Reporting (Your credit information, Section 5) for the types of credit information that we collect.
Transaction information	This includes information about transactions that you have made using our products and services [or in relation to ASB Securities]. For example, your credit card transactions or ATM (Automatic Teller Machine) withdrawals, or payee details.
Socio-demographic information	This may include your marital status, age, gender, number of dependents, occupation and nationality, for example when you apply for a home loan.
Interaction information	This includes details of your interactions with us, such as when you visit a branch, we collect the location of the branch you visited. We also collect details of your interactions when you call us, use our online services (FastNet Classic, FastNet Business or ASB Mobile), make an enquiry, provide feedback, or make a complaint.
Digital information	We collect information from you electronically when you use our online services (such as FastNet Classic, FastNet Business or ASB Mobile). This includes information such as: location information (if enabled on your device) IP address information about the electronic devices (computers, mobile phones or tablets) you use to access our platforms and how you use them, including details relating to your devices, their operating systems, browsers, other installed applications and settings details of the device used to access our digital services (including mobile and tablet) details of the wi-fi network or mobile network used by your device type of authentication used (for example touch ID or face ID). More information about the digital information we collect is available in the Mobile Banking Terms and Conditions. Importantly, we do not link this information to you unless we need to access these details for fraud or security reasons. Find out more about the types of cookies we use and why in Section 4.
Behavioural information	This includes information that we generate about how you use our products and services (For example, behavioural biometric information generated from your interaction with ASB Website and ASB Mobile App).
Call recordings	On occasion, we monitor and record our calls with you. This includes when you call us (inbound) and when we call you (outbound). Not all calls are recorded.
Camera surveillance	For the safety of our staff and customers, we use camera surveillance, such as CCTV, to monitor ASB premises and assets including branches, ATMs and corporate sites. See our CCTV Privacy Notice for more information.
Sensitive personal information	On occasion, we collect and handle sensitive information. This may include: health information (where this is relevant to an insurance policy, claim or if you're in financial difficulty and ask for hardship relief due to illness) race or ethnicity (for example we may ask you what language you speak if you request a translator to communicate with us) criminal history and political affiliation, where it is relevant for our regulatory and/or legal obligations biometric information (being information relating to how someone looks, moves or behaves), where this information is collected and used for purposes including automated biometric verification, biometric identification or biometric categorisation. This includes physical biometric information (such as fingerprints or face) and behavioural biometric information (such as your keystroke typing patterns or scrolling or swiping activity) while you interact with us digitally, to detect suspicious financial and cyber activities, including fraud.
Information about your personal circumstances	On occasion, we may ask you to provide information about your personal circumstances so we can support you during any financial difficulties. This may include: information about significant life events (such as a relationship breakdown or a death in the family) information about family and domestic violence where you have been impacted by an emergency event or a natural disaster any unexpected changes to your financial situation (such as losing a job or incarceration) details of injury, illness, gambling or addiction.
Publicly available information	On occasion, we may collect and handle personal information about you that is publicly available, such as from: online forums, websites, Facebook, Twitter, YouTube or other social media (for example, if you use social media to make a complaint) public registers (for example, those kept by the Companies Office or Land Information New Zealand) if you fulfil a formal role or are otherwise associated with a particular company or other entity.
Insurance related information	We may receive personal information about you from AIA, including health information, claim outcomes, information about the status of your policy or AIA Vitality product, or premium or payment information. We may receive personal information about you from IAG NZ such as claim declines, policy cancellations, information about the status of your policy, or other information about your circumstances.

See 'Who do we share your information with?' (Collection, use & sharing, Section 2C) for details of third parties we may share information with.

We're careful about how we use your information to deliver our products and services. We also use your information for other reasons, such as to better understand you, your needs, and to let you know about other products and services you might be interested in.

Here is a list of the ways we may use your personal information.

Purpose	How we use your personal information
Serving you as a customer	We use your information to deliver our products and services including to: assess and process your applications for products and services administer and manage existing products or services you have with us manage our relationship with you or your business improve our service to you and your experience with us communicate with you or your representatives or agents about our products and services let you know about other products and services that may be of interest to you.
Improving our business	We use your information to improve the products and services we provide through activities such as: reviewing customer feedback and assessing how you use our products and services testing and validating the effectiveness of products, services and system enhancements monitoring and reviewing call recordings, online chats and other business activity for quality assurance, training and compliance purposes we may also use any information you provide through our online chat to improve our automated responses generated with GenAI.
Managing our operations	We use your information to manage our operations including to: deliver our products and services make and manage customer payments and transactions manage fees, charges, and interest due on your products and services collect and recover money that is owed to us, this may be done through third party debt collectors and debt purchasers respond to complaints and seek to resolve them manage our share register and security holder records.
Managing security, risk and crime prevention	We use your information to: prevent, detect and investigate suspicious or fraudulent activities We may use payee details collected as part of transactions to further provide additional fraud prevention measures, and systems monitor our properties, for example using camera surveillance (CCTV) to ensure the safety of our people and customers. See our CCTV Privacy Notice for more information investigate health and safety incidents involving our people and customers support the management of our information security and network controls to prevent cyber-attacks, unauthorised access and other criminal or malicious activities.
To comply with our legal obligations	Where required, we use your personal information to comply with the law and our regulatory obligations, including to: confirm your identity share relevant information with law enforcement agencies, tax authorities and other regulatory bodies screen applications and monitor accounts to identify criminal activity such as fraud, terrorist financing, bribery, corruption and money laundering. This includes know your customer (KYC) screening which involves identity checks and verifying address and contact details particularly through paid publicly accessible databases and registers of information such as World-Check investigate financial crime.
Managing our business	We use your information to run our business in an efficient and proper way. This includes managing our financial position, business capability and planning, testing systems and processes, as well as managing communications, corporate governance, and audit.
Artificial Intelligence	Sometimes we use your information, for example your transaction information, to train, develop, and deploy artificial intelligence models for purposes such as: protect our customers from fraud and scams respond to your enquiries about our products and services and record these interactions summarise your information and interactions with us, including your interactions on our online chat develop and improve products and services that better meet our customers' needs and behaviours help us understand trends in customer behaviour including how products and services are used collect personal information when we generate information about how you use and interact with our products and services communicate with you or your representatives about other products and services, including our partners' products and services that may be of interest to you.
Performing analytics activities	Sometimes we combine information we have about you and our other customers, for example transaction information, with data from other sources, such as third-party websites or Statistics New Zealand. We use this information to: help us understand trends in customer behaviour including how products and services are used improve the products and services we offer improve the quality of our data develop products and services that better meet our customers' needs and behaviours understand and manage our risks better.
De-identifying information	Sometimes we de-identify your personal information, for example transaction information, and use this to: provide insights and analytics services to other organisations share de-identified information with other organisations. These services help us to learn about our customers and their general spending patterns.
Sales or acquisitions	We may also use your personal information to support any changes to the ownership of products or services or the make-up of ASB. For example, we may: sell, transfer, or merge parts of our business, or our assets, including products or services bring other businesses into the ASB Group stop providing a particular product or service. When we do this, we may share your personal information with ASB's related companies or other parties involved, where appropriate.
Determine your eligibility for credit	See Credit Reporting (Your credit information, Section 5) for how we use your credit information.
Manage third party offered products and relationships	We may use personal information that we receive about you from AIA or IAG NZ to manage our relationship with you, assist you to manage your insurance policies, or where relevant, manage the risk of fraud. Our ASB Insurance Managers may receive personal information, including health information, for the purposes of providing you with advice regarding the underwriting of an application for insurance with AIA.

We may also collect, use and share your information for other reasons where the law allows or requires us to.

Direct marketing

From time to time, we may also use your personal information to tell you about products and services we think may be of interest and value to you.

We may contact you by various means, including by mail, telephone, email, SMS or other electronic means, such as through social media or targeted advertising through ASB websites or through our online banking services.

If you do not want to receive direct marketing offers from us, you can opt-out by:

updating your message preference settings in your online services (such as FastNet Classic, FastNet Business or ASB Mobile)
contacting us using the details in We're here to help, Section 7.

We may first require you to identify yourself.

We may share your information with third parties in circumstances covered in 'How do we use your information'? (Collection, use & sharing, Section 2b), or where the law otherwise allows or requires us to.

The types of third parties are listed below.

Type of third party	Description
ASB's related companies including members of the Commonwealth Bank of Australia Group (CommBank Group)	We may share your information between ASB's related companies. This helps us offer you a high-quality customer experience. You can read about how ASB and its related companies may use your information in How do we use your information? (Collection, use & sharing, Section 2b).
Authorised Third Parties	We may share information with third parties where you have authorised us to do so or where we are legally required. They include: third parties that you have authorised to act for you (such as accountants, financial counsellors, legal representatives, agents, mortgage advisers, financial advisors, or a person with Power of Attorney) your parent or legal guardian (if you are under 18 years) co-borrowers, guarantors, and other security providers. For more information about Open Banking authorisations, refer to the Open Banking Privacy Statement.
Third Parties that can verify your information	This includes organisations that can verify information that you have supplied when applying for a product or service, or making a claim, including: your employer, to verify your employment status your doctor, or any other medical practitioner to verify your medical history other banks or financial institutions that you may have products and services with commercially available third-party databases credit reporting companies and credit providers (see 'Your credit information', Section 5).
Our Service Partners	We may share your information with our service partners, external service providers and other organisations that help us to supply products and services, or whose products and services we distribute. These include: organisations that we partner with to supply products and services, for example, payment and shopping services, mortgage insurers, loyalty program partners (including those we jointly offer products and services with) and our product distributors external service providers that we engage to do some of our work for us, for example mailing houses, debt recovery agencies, legal service providers and information technology and cloud service providers external technology service providers that support our artificial intelligence capabilities (such as Microsoft) people who help us process applications and claims (like assessors and investigators) organisations involved in our funding arrangements (like loan purchasers, investors, advisers, researchers, trustees, and rating agencies) auditors, insurers, and re-insurers organisations that assist us to identify, investigate or prevent fraud or other misconduct our share registry service provider organisations that provide us with information, including publicly available information, so we can tell you about products and services we think may be of interest and value to you (for example, property insights services). If you do not wish for your information to be used in this way you can tell us by opting out of receiving direct marketing communications (see 2b. Direct Marketing) third party insurers whose insurance products and services we distribute, who may use this information for the purposes of underwriting, administering, and managing your insurance policy, including assessing claims or handling complaints, or for compliance, audit or reporting purposes. Where AIA is the underwriter of your insurance policy, the information we share may include health information.
Strategic Referral Partners	We may share your information, with external parties with whom we have entered into strategic alliance or referral arrangements to enable you to inquire about the services or products they offer.A product refers to any offering of features and benefits to a customer. This may include products that allow a customer to: make a financial investment (e.g. a share) borrow money (e.g. credit cards, loans or bonds) save money (e.g. term deposits) manage financial risk (e.g. insurance) facilitate payments (e.g. clearing and settlement facilities).
Other financial services organisation	We may collect and share your information with other banks, third party payment providers, superannuation funds and financial services providers to provide you services, for example to process your transactions, facilitate payment reversals and provide refunds, and to prevent, detect and investigate suspicious or fraudulent activities.
Government and law enforcement agencies	We may share your information with regulatory bodies, government agencies and law enforcement bodies to comply with our legislative or regulatory obligations in any of the jurisdictions where we operate.

Sending information overseas

We usually hold your information in New Zealand but sometimes, we may send your information overseas, including to:

CommBank Group members which are located in Australia, India and other countries CommBank Group operates in
service providers or third parties who store data or operate outside New Zealand including when it is held on our behalf by data storage providers, including cloud-based storage providers
complete international transactions, such as currency exchanges
organisations we partner with to provide products and services
comply with laws and help government or law enforcement agencies.

If we do this, we make sure there are appropriate privacy, data handling and security arrangements in place to protect your information.

We aim to only keep your information for as long as we need it, for example for business or legal reasons. We will keep your personal information while you are a customer of ASB.

We may keep your personal information after you stop being a customer to fulfil our legal or regulatory obligations.

We're required to hold personal information by the Companies Act 1993, the Anti-Money Laundering and Counter Financing of Terrorism Act 2009, the Financial Transactions Reporting Act 1996 and other New Zealand and international laws.

Our staff are trained in how to keep your information safe and secure. We use secure systems and buildings to hold your information. We aim to only keep your information for as long as we need it for example for business or legal reasons.

We store your hard copy and electronic records in secure buildings and systems or using trusted third parties. We use a range of physical, electronic, and other security measures to protect the security, confidentiality and integrity of the personal information we hold about you.

What are cookies?

Cookies are text files that are downloaded to your computer or mobile device when you access a website. As you browse, cookies gather and store some information about the way you use that website.

Cookies allow the website to recognise your device each time you visit, providing you with a better experience because the site learns your preferences as you browse. Some types of cookies also perform essential functions to enhance how the site works.

Different types of cookies	Description
Session cookies	Session cookies allow websites to track your movements from page to page and are used for a number of reasons, such as remembering items in a shopping cart. These cookies are usually erased when you close your web browser.
First and third-party cookies	First party cookies are set by the website you're browsing. Third party cookies come from other websites or servers, for functions such as advertising pop-ups or banners on the page you're viewing.
Functional cookies	Functional cookies can be either session or persistent cookies and can be delivered by a first or third party. They remember information such as usernames or language settings and may allow the site to display important alerts. These cookies aren't considered necessary, and can be blocked by the user, although this may impact how the site functions. In some instances, functional cookies are used by the CommBank website to provide customers applying from certain pages special offers.
Persistent cookies	Persistent cookies are stored on your computer or mobile device between browser sessions for a pre-defined amount of time. These allow the site to remember user information or settings across the site, or in some cases across different websites. They also enable targeted advertising.
Necessary cookies	Necessary cookies are either session or persistent cookies and can be delivered by a first or third party. These cookies perform functions such as keeping your site visit secure and remembering you between pages, for example when you navigate from page to page in a NetBank session. Access to certain parts of commbank.com.au depends on these types of cookies.
Tracking and social cookies	These cookies can be either session or persistent cookies and are delivered by a first or third party. They're not essential for the function of the website but may improve experience by providing content relevant to you and your interests.

How we use cookies

ASB uses a combination of the cookies listed depending on which parts of our sites you visit and what you're trying to do. You can control how cookies are used on your computer or device by changing your browser settings.

Some of the cookies that the ASB website uses are essential for protecting our customers' financial and personal information.

From time to time our web pages contain special offers and we may use cookies to provide customers with these offers. This requires you to have cookies enabled to ensure these cookies are stored on your computer when applying.

We use Google Analytics to better understand the way in which our customers use our websites, helping us to improve your digital experience. Google Analytics uses cookies to collect information and report site usage statistics without personally identifying individuals. You can find out further information regarding Google Analytics https://support.google.com/analytics/answer/12159447?hl=en

How to block or delete cookies

Google Chrome

Open your Chrome browser > go to Customise and Control Google Chrome > Settings > Main Menu > Advanced > Privacy and Security > Content Settings > Cookies. Then you can choose your settings.

For more instructions visit how to adjust cookie settings on mobile devices.

Safari

Go to Settings > Safari > Preferences > Privacy. Then you can choose your settings.

For more information, including on mobile visit how to adjust cookie settings on Apple devices.

Internet Explorer and Edge

Open the browser > select Tools > Internet Options > Privacy > Advanced. Then you can choose your settings.

For more information visit Microsoft Support.

Mozilla Firefox

Open Firefox > select Tools > Options > Privacy > Cookies. You can then choose your settings.

For more information visit Mozilla support.

We collect credit information about you when you apply or use our credit related products or services. We may also collect credit information about you from credit reporting companies (e.g. Equifax, illion or Centrix).

What is credit information?

Credit information is personal information that is about credit that has been provided to you or that you have applied for. This includes credit for personal purposes and credit in connection with a business. It can also cover information about you as a guarantor of a loan or as an insured party under a credit related insurance policy.

Types of credit-related information we collect, hold, and disclose.

We collect credit information directly from you or your representative when you apply for a credit related product or service, like a credit card. We also collect credit information about you from third parties, including credit reporting companies (such as Equifax or illion) or other credit providers (such as another bank). Credit reporting companies are subject to the Credit Reporting Privacy Code 2020.

The types of credit information we collect and handle are set out below.

Identification information

This includes your name (including any aliases), gender, date of birth, driver licence number, current and most recent past addresses, as well as current and most recent past employers.

Consumer credit liability information

This is information held by credit reporting companies about any accounts that you currently have open or may have had in the past. It includes the type of account, the open and/or close date, as well as the credit limit.

Repayment history

This includes a history of your repayments held by credit reporting companies, including whether you have made payments when due, and if not, when overdue payments have been made.

Default information

Details of any defaults or serious credit infringements.

Public information

Public record information such as:

court judgments
directorship and business proprietorship details
bankruptcy, debt agreement and personal insolvency.

Information about credit worthiness

Information about your credit worthiness such as credit scores, credit risk ratings, summaries and evaluations.

Why we collect and handle your credit information

When you apply to us for credit or propose to be a guarantor, we need to know if you're able to meet repayments under your agreement with us. We also want to avoid giving you further credit if this would put you in financial difficulty.

We use credit information to:

confirm your identity
assess your credit applications and your ability to manage credit
manage credit provided to you
assist you to manage your credit related obligations and to consider any financial hardship requests
derive scores, ratings, summaries and evaluations relating to your credit worthiness which are used in our decision-making processes and ongoing reviews
help us collect overdue payments
share information with credit reporting companies, where the law permits us to do so.

How do we hold credit information?

We keep your credit information with your other information. In some cases, we may need to share some of your information with organisations outside New Zealand (see Collection, use & sharing, Section 2c).

Accessing, updating and correcting your information

You can contact us and ask to view your information. For more detailed information, we may ask you to fill out a request form. If your information isn't correct or needs updating, let us know straight away.

How can I access my information?

You can ask us for a copy of your information, like your statements or transaction history, by visiting a branch, going online (such as FastNet Classic, FastNet Business or ASB Mobile) or calling us (see We're here to help, Section 8).

How will we handle you request?

We will handle your request in accordance with the Privacy Act 2020. We will respond to your request as soon as reasonably practicable and within 20 working days unless an extension is required. For example, due to the volume or complexity of the request. Before we give you the information, we'll need to confirm your identity.

There is no fee to ask for your information, but sometimes there may be a reasonable charge for providing the information you want. If there's a charge, we'll let you know how much it is likely to be, so you can choose if you want to go ahead.

Can we refuse to give you access?

In some cases, we can refuse access or only give you access to certain information. For example, where the disclosure of the information would involve the disclosure of information about another person, or would disclose commercially sensitive information. We can also refuse access if providing the information would unreasonably prejudice the commercial position of the person who supplied the information or the subject of the information. If we do this, we'll write to you explaining our decision.

Can you correct or update your information?

It's important that we have your correct details, such as your current home address, email address and phone number. You can check or update your information at any branch, via your online services (such as FastNet Classic, FastNet Business or ASB Mobile) or by calling us (see We're here to help, Section 8).

If you think your personal information is incorrect, contact us to investigate the issue (see We're here to help, Section 8). If we've given the information to another party, you can ask us to let them know it's incorrect. We won't charge for this.

If we don't think the information needs correcting, we'll write to let you know why. You can ask us to attach a statement of correction to the record. We will take reasonable steps to do so.

If you live overseas, New Zealand's Privacy Act 2020 and this Privacy Statement still apply to your personal information, however international privacy laws may also apply to you.

International laws may set out additional rights, such as the right to erasure, restriction of processing, data portability or the right to have human intervention in automated decision-making.

If you have any questions or requests in relation to your information that we hold, please contact us via phone or our website (See Section 8 "We're here to help").

Contact us

If you need more information, want to access or update your personal information or if you have a privacy concern - you can contact us via phone or our website.

If you have a concern or complaint about how we have handled your personal information, let us know and we'll try to fix it. We try to get things right the first time - but if we don't, we'll do our best to sort it out. If you're not satisfied with how we respond to your complaint about how we've handled your personal information, there are other things you can do.

How can you make a complaint?

To make a complaint, contact one of our staff or customer service teams (see below).

Email

You can email us directly by completing this form. If you are an existing ASB customer, you can log into FastNet Classic internet banking, go to 'My Messages' and send us a secure message.

Phone

General enquiries: 0800 803 804

Visit your nearest ASB branch

Visit us at one of our many branches across New Zealand.

Find out more about how we manage complaints.

What else can you do?

If you've raised your concern with one of our staff and are not satisfied, you can ask for this to be passed onto one of our Customer Care Managers. Contact one of our Customer Care Managers directly on 0800 272 005.

Banking Ombudsman Scheme

If you're not satisfied with our response after you've been through our internal complaints process, you can lodge a dispute through the Banking Ombudsman Scheme (BOS), our external dispute resolution provider.

BOS provides free and independent dispute resolution services for banking complaints.

Visit: bankomb.org.nz

Email: help@bankomb.org.nz

Phone: 0800 805 950
+64 4 915 0400 (from overseas)

Mail: Freepost 218002, PO Box 25327, Wellington 6146

Office of the Privacy Commissioner

You can also contact the Office of the Privacy Commissioner if your complaint is about your privacy.

Visit: www.privacy.org.nz

Email: investigations@privacy.org.nz

Phone: 0800 803 909

Mail: PO Box 10 094, Wellington 6143

Things you should know

Policy updated: 21 April 2026

During our relationship with you, we may tell you more about how we collect and handle your information - for example, when you fill in an application form or receive product terms and conditions. You should always read these documents carefully.

Sometimes we update our Statement. You can always find the most up-to-date version on our website.

ASB›Privacy

King’s Birthday Advice Centre & Contact Centre Hours

Our Privacy Statement

About us

1. How this Privacy Statement applies to you

2b. How do we use your information?

2d. How long do we keep your information

3. Securing your information

4. Cookies

What are cookies?

How we use cookies

How to block or delete cookies

5. Your credit information

The types of credit information we collect and handle are set out below.

Why we collect and handle your credit information

How do we hold credit information?

6. Accessing your information

Accessing, updating and correcting your information

7. Your rights if you live outside New Zealand

8. We're here to help

Contact us

Things you should know

King’s Birthday Advice Centre & Contact Centre Hours

Our Privacy Statement

About us

1. How this Privacy Statement applies to you

2a. What information do we collect?

2b. How do we use your information?

2c. Who do we share your information with

2d. How long do we keep your information

3. Securing your information

4. Cookies

5. Your credit information

6. Accessing your information

7. Your rights if you live outside New Zealand

8. We're here to help

Things you should know