App Suite
What is happening?On or around October 30, 2023, App Suite services will no longer be available for use.
How does this impact Toyota vehicles with App Suite?Depending on the vehicle, the following services will be affected - Alexa®, NPR One®, iHeartRadio®, LiveXLive®, Scout® GPS Link, Destination Search, Saved Destinations, H2 Station Finder (where applicable), Fuel, Sports, Stocks, Traffic, Weather.
Wi-fi, multimedia display notifications, Remote Authorization, HD Traffic and HD Weather (where applicable) will not be impacted for vehicles that support these features. Certain Bluetooth® apps will also continue to function, and you will still be able to pair your app store apps via a Bluetooth® connection for use in the vehicle.
When does this go into effect?On or around October 30, 2023.
Which models are impacted in the Continental United States?(see below for Hawaii and Puerto Rico)
| Toyota Model | Model Years: | Model | Model Years: |
| 4Runner | 2012 | — | 2024 | Prius Plug-in/Prime | 2012 | — | 2022 |
| Avalon | 2013 | — | 2022 | Prius V | 2012 | — | 2017 |
| Camry | 2012 | — | 2024 | RAV4 | 2011 | — | 2022 |
| C-HR | 2019 | — | 2022 | RAV4 EV | 2012 | — | 2015 |
| Corolla | 2012 | — | 2023 | RAV4 Prime | 2022 | — | 2022 |
| Corolla Cross | 2022 | — | 2022 | Sequoia | 2012 | — | 2022 |
| Corolla Hatchback | 2019 | — | 2022 | Sienna | 2012 | — | 2023 |
| Highlander | 2014 | — | 2022 | Tacoma | 2012 | — | 2023 |
| Land Cruiser | 2013 | — | 2021 | Tundra | 2012 | — | 2021 |
| Mirai | 2016 | — | 2022 | Venza | 2013
2021 | — | 2015
2023 |
| — |
| Prius C | 2012 | — | 2019 | Yaris Liftback | 2018 | — | 2018 |
| Prius | 2012 | — | 2022 | | | | |
Which models are impacted for Hawaii and Puerto Rico?
| Toyota Model | Model Years: | Model | Model Years: |
| 4Runner | 2020 | — | 2024 | RAV4 | 2019 | — | 2022 |
| Avalon | 2019 | — | 2022 | RAV4 Prime | 2021 | — | 2022 |
| Camry | 2018 | — | 2024 | Sequoia | 2020 | — | 2022 |
| C-HR | 2019 | — | 2022 | Sienna | 2018 | — | 2023 |
| Corolla | 2020 | — | 2022 | Tacoma | 2020 | — | 2023 |
| Corolla Cross | 2022 | — | 2022 | Tundra | 2020 | — | 2021 |
| Corolla Hatchback | 2019 | — | 2022 | Venza | 2021 | — | 2022 |
| Highlander | 2020 | — | 2022 | Tacoma | 2020 | — | 2023 |
| Mirai* | 2019 | — | 2022 | Tundra | 2020 | — | 2021 |
| Prius/ Prime | 2020 | — | 2022 | Venza | 2021 | — | 2022 |
*Mirai not available in Puerto RicoNow that App Suite is removed from my phone, how do I remove it from my multimedia display?For certain models and model years, a software update will be available on October 30, 2023, to remove relevant icons from the multimedia display. App Suite can also be removed for most vehicles by deleting personal data. Any saved preferences you have, such as Contacts or saved radio stations, on the multimedia display will be lost as a result and require you to save them again. If you require assistance with this, you can contact the Toyota Brand Engagement Center for further questions at 1-800-331-4331.
Why are the icons on my multimedia display grayed out or unresponsive when I touch them?After October 30, 2023, App Suite services will no longer be available. While there may be icons that still appear on your multimedia display, these icons may either be grayed out or colorized depending on your vehicle model and year. You can remove most App Suite icons from your multimedia display by deleting personal data depending on your vehicle model and year. This will also remove any saved preferences you have such as Contacts or saved Radio stations on the multimedia display as well.
Why am I seeing the following error messages? Depending on your vehicle model and year, you may receive one or more of the error messages below when you try to use the App Suite after it has been discontinued.
“Entune services require the use of a phone data plan. Charges may occur if the data plan capacity or restrictions are exceeded. For more information, please visit toyota.com/Entune”
“Communication unsuccessful. Please try again.”
“We’re sorry, the services are currently unavailable.”
“To use the services, an active Toyota app needs to be running on your phone. For more information, please visit toyota.com”
“Please wait…
Still attempting to connect…The Toyota app needs to be logged-in and running on your phone. (Bluetooth® on)”
“There is a problem with the Bluetooth® connection. For troubleshooting assistance, please visit toyota.com (Bluetooth® off)”
Some of these errors may go away after doing the following
- Make sure your Toyota app is updated to the latest version
- If updating your Toyota app does not remove the errors above, you can delete personal data depending on your vehicle model and year. This will also remove any saved preferences you have such as Contacts or saved Radio stations on the multimedia display as well.
How has this information been communicated to existing vehicle owners?
Guests were notified about the possibility that application changes may occur over time when they registered for this functionality. Registered/active users can also see an announcement within the Toyota app.
What alternatives are there for the apps that will be going away?
Please check your app store for alternative options that may be available for you.
Alexa® Retirement
Toyota+Alexa® / Amazon Alexa (in-car)
What is happening?On or around October 30, 2023, the Alexa® in-vehicle experience will no longer be supported by the third-party application provider.
How does this impact Toyota vehicles with Alexa®?Alexa® services within Toyota vehicles will no longer function on or around October 30, 2023. This includes Toyota+Alexa and Amazon Alexa.
Are there alternatives available for Alexa®?Please check your app store for alternative options that may be available for you.
When does this go into effect?On or around October 30, 2023.
Why is Toyota + Alexa® no longer available in my app store?On or around October 30,t2023, the Alexa® in-vehicle experience will no longer be supported by the third-party application provider, so it has been removed from your app store.
Which models are impacted in the Continental United States?(see below for Hawaii and Puerto Rico)
| Toyota Model | Model Years: | Model | Model Years: |
| 4Runner | 2014 | — | 2024 | Prius Plug-in/Prime | 2017 | — | 2022 |
| Avalon | 2015 | — | 2022 | Prius V | 2015 | — | 2017 |
| Camry | 2014 | — | 2024 | RAV4 | 2014 | — | 2022 |
| C-HR | 2019 | — | 2022 | RAV4 Prime | 2021 | — | 2022 |
| Corolla | 2014 | — | 2022 | Sequoia | 2014 | — | 2022 |
| Corolla Cross | 2022 | — | 2022 | Sienna | 2015 | — | 2023 |
| Corolla Hatchback | 2019 | — | 2022 | Tacoma | 2014 | — | 2023 |
| Highlander | 2014 | — | 2022 | Tundra | 2014 | — | 2021 |
Which models are impacted for Hawaii and Puerto Rico?
| Toyota Model | Model Years: | Model | Model Years: |
| 4Runner | 2020 | — | 2024 | RAV4 | 2019 | — | 2022 |
| Avalon | 2019 | — | 2022 | RAV4 Prime | 2021 | — | 2022 |
| Camry | 2018 | — | 2024 | Sequoia | 2020 | — | 2022 |
| C-HR | 2019 | — | 2022 | Sienna | 2018 | — | 2023 |
| Corolla | 2020 | — | 2022 | Tacoma | 2020 | — | 2023 |
| Corolla Cross | 2022 | — | 2022 | Tundra | 2020 | — | 2021 |
| Corolla Hatchback | 2019 | — | 2022 | Venza | 2021 | — | 2022 |
| Highlander | 2020 | — | 2022 | Tacoma | 2020 | — | 2023 |
| Mirai* | 2019 | — | 2022 | Tundra | 2020 | — | 2021 |
| Prius/ Prime | 2020 | — | 2022 | Venza | 2021 | — | 2022 |
*Mirai not available in Puerto RicoWhy is the Alexa® icon on my multimedia display grayed out or unresponsive when I touch it?On or around October 30, 2023, in-vehicle Alexa® services will no longer be supported by the third-party provider. However, depending on your vehicle year and model, the Alexa icon may still appear on your multimedia display. This icon may either be grayed out or colorized.
How has this information been communicated to existing vehicle owners?Guests were notified about the possibility that application changes may occur over time when they registered for this functionality. Registered/active users can also see an announcement within the Toyota app.
What happens on October 30, 2023 to Alexa®?Alexa® services will no longer function after October 30, 2023. The Toyota+Alexa® and Toyota mobile applications will be updated as necessary to reflect discontinued services. Depending on your vehicle model and year, the Alexa icon on your multimedia display will be grayed out or colorized and will no longer work or will be removed entirely through a software update.
Amazon, Alexa® and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
Toyota Skill for Amazon Alexa (in-home)
What is happening?Along with the discontinuance of Alexa in-vehicle functionality, the in-home Toyota Skill for Amazon Alexa® that is currently available for remote use with certain Toyota vehicles will be discontinued.
When will this happen?The Toyota Skill will no longer be available on or around October 30, 2023.
Scout GPS Link
What is happening?Scout GPS Link will no longer be supported after October 30, 2023.
Which vehicles are impacted by this?Select 2018 Toyota vehicles with Audio and Audio Plus
Select 2017 and 2016 Toyota vehicles with Audio Plus
What alternatives are there for the apps that will be going away?Please check your app store for alternative options that may be available to you.
BillingAny in-app purchase refund should be requested
by Nov 30, 2023, via
sglsupport@telenav.com for next steps.
After this date, Telenav will no longer process refunds.
More information on requesting a refund can be found on
Telenav’s website.Further questions?For general questions, contact the Toyota Brand Engagement Center at 1-800-331-4331.
For in-app purchase/billing inquiries, contact Telenav support by emailing
sglsupport@telenav.com