Shawn Cooper

Without the right support, a CCaaS rollout can quickly slip off track with broken call routing, missing reports, and legacy recordings that stay locked in old systems. Wilmac’s CCaaS practice helps you avoid those pitfalls with expert planning, hands-on implementation, and Continuity Replay to free legacy data.

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Your CMDB can only manage what it can see. 👀 Missing unmanaged devices = blind spots, compliance gaps, and slow incident response. ORDR's AI discovers and updates everything automatically.

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Telecom compliance keeps shifting. New rules. New data checks. New accountability standards. What doesn’t change is the expectation: your platform must keep up. Veriswitch was built so providers don’t have to bolt on tools or re-engineer workflows every time the landscape moves. Validation, screening, routing logic, and fraud defence are all part of the platform’s core design—not something glued on later. If your compliance strategy feels pieced together, it’s probably costing you more than you realize. https://lnkd.in/e3Eiq4ys #telecom #voiceproviders #networkplatforms #carriertech #Veriswitch

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Who knew finding $5,800 a month could be as simple as a telecom assessment? BRIDGE Healthcare Partners helps organizations uncover savings in modernizing legacy telecom by replacing copper with fiber, broadband, and SD‑WAN for better performance, resilience, and lower costs.

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Most IT slowdowns don’t start with outages. They start with manual processes and too many vendors. Robert Geisner from the Niello Company shares how working with vCom helped streamline provider sourcing, proactively manage 23 circuits, control mobile usage, and simplify software licensing. Fewer vendor meetings. Less downtime. More time focused on leading his department. To learn more about vCom and our IT spend and lifecycle management solutions, visit https://hubs.ly/Q04304zQ0

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In enterprise environments, stability is not a competitive advantage: it’s a baseline requirement. When your network performs in real time, your business does too. Osnet Enterprise designs infrastructure built for performance, continuity, and scale.

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Your network isn’t getting simpler. Your vulnerability strategy shouldn’t stay stuck in manual mode. BackBox helps security and network teams cut through the noise, prioritize what matters, and take action faster. View the infographic and learn more. Link in the comments.

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Performance gaps don’t always look like problems - sometimes they hide inside the reports you rely on every day. Standard Mitel reporting shows activity. But real performance improvement comes from understanding what those numbers don’t immediately reveal. Missed benchmarks, response delays, uneven workloads, and operational blind spots can quietly impact customer experience and team productivity. The right analytics transform raw call data into actionable insight -helping businesses identify gaps, improve efficiency, and make confident, data-driven decisions. Because better visibility leads to better performance. #Mitel #CallAnalytics #BusinessPerformance #ContactCenter #OperationalEfficiency #DataDriven #BusinessInsights #TelecomSolutions #CustomerExperience #PerformanceManagement #Analytics #DigitalTransformation

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Cribl Insights gives IT and security teams a single control plane to: 💻 Monitor system performance and capacity 🔀 Understand how telemetry behaves end to end 🔍 Detect data anomalies before they become outages ⚠️ Stay proactive with centralized, intelligent alerting See how it works: https://bit.ly/466vkoA

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Most fiber operators run CRM and OSS as separate systems. Customer service sees one version of the truth. Network ops sees another. The result: delayed activations, confused customers, double data entry. Unified customer management connects service orders directly to network provisioning. One change updates both systems in real time. Activation happens faster. Support teams answer questions with accurate data. No spreadsheet exports. No manual sync. See how it works: https://hubs.ly/Q040fVkh0

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Stop managing systems. Start managing risk. “Swivel-chair” processes have become the norm, requiring teams to manually pivot between disconnected solutions to conduct compliance reviews. By integrating custodial data into a single source of truth, we replace fragmented endpoint solutions with a unified view of client risk. Time to break the silos. Details in the comments below. 👇

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Here’s the truth: giving every AI agent its own identity sounds secure—but it complicates everything. If your agent can delete tickets or access data because it got broad credentials—your IAM model failed. Agents work when they act through the right execution path, not by sitting in the identity directory.

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The contact center skill set is shifting. As AI reshapes workflows and expectations accelerate, performance depends less on scripts and more on judgment, clarity, and adaptability. In his latest piece for CCNG - Contact Center Network Group, Justin Robbins outlines the six skills contact center teams must master to stay effective in 2026. The article moves beyond surface trends and focuses on the capabilities that separate reactive teams from those driving measurable impact. For leaders, the question is not whether these skills matter. It’s whether your operating model is designed to develop them. Read the full article here: https://lnkd.in/dst2T9nT  

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Scaling faster. Operating smarter. Staying in control. From coast to coast, cloud and content providers need speed, reliability, and the flexibility to grow fast. Rogers delivers scalable connectivity, diverse routing options, and on-net services that help you move with confidence—wherever the opportunity leads. 🔗 Read this article to learn how the right partner can help you scale smarter. https://lnkd.in/eXADn9_K #CloudInfrastructure #Hyperscaler #Connectivity #DataSovereignty #NetworkSolutions #RogersWholesale

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