Hi @PLCinsa ty for your report.
I'll verify this one and get back to you as soon as I have results. Stay tuned :)

K

Hi Karen,

I’ve noticed quite a bit of activity in the support system today, and I appreciate the SWE team’s efforts in managing multiple issues concurrently.

However, I would like to add a critical technical observation to my case that might help narrow down the root cause. After reviewing the specifications for the new 300-series, it’s clear that 8533 MHz memory speeds have been repositioned into the High-Performance segments.

This strongly suggests that the VRAM corruption and MoE architecture instability I am experiencing on my 258V (at 8533 MHz) are likely linked to extreme signal integrity requirements within this low-power envelope. Since this unique combination (ultra-efficient profile + 8533 MHz MoP) is the cornerstone of this device’s AI performance, I am very keen to see it stabilized.

Could you please provide a brief status update before the end of your business day? Specifically, has the engineering team identified if these stability issues can be mitigated through Xe2 driver voltage management or memory controller optimizations?

Best regards,
PLCinsa

Hi @PLCinsa

About your inquiry, we'd have to research internally.
Most of our cases go through the regular triage queue which takes a couple business days. If the issue is confirmed on our end during the initial triage stage, we'll be passing onto the engineering team who then analyzes and adds it to our internal queue.
Once we've done that, we'll provide with an internal report number for tracking purposes but right now, we're still on initial triage phase.
As you may be aware, we have a lot of cases on queue.
Thanks in advance for your patience, I'll report back as soon as I have confirmed this behavior on my end

Karen