Active

We want to hear from you – and your voice can shape better journeys! From now till 10 May 2026, SMRT is taking part in two global customer satisfaction surveys conducted annually by Imperial College London. Your feedback helps us benchmark against the world's best – and improve our commuters’ experience. Got 2 mins? Follow the links below to take the survey: Trains: https://imperial.eu.qualtrics.com/jfe/form/SV_3WbObolRzs9gnPg?distribution=smrtcorpwebconnect Buses: https://imperial.eu.qualtrics.com/jfe/form/SV_6KcD0YaXDvrubpY?distribution=socialmedia Quick tips to ensure your response counts: 1) Avoid repeating the same answers or creating patterned responses. 2) Spend at least 2 mins – responses that are too fast may be invalid Be part of what's next. Help us raise the bar! Thank you!
07:24:21pm 14 Apr 2026

Resolved

We want to hear from you – and your voice can shape better journeys! From now till 10 May 2026, SMRT is taking part in two global customer satisfaction surveys conducted annually by Imperial College London. Your feedback helps us benchmark against the world's best – and improve our commuters’ experience. Got 2 mins? Follow the links below to take the survey: Trains: https://imperial.eu.qualtrics.com/jfe/form/SV_3WbObolRzs9gnPg?distribution=smrtcorpwebconnect Buses: https://imperial.eu.qualtrics.com/jfe/form/SV_6KcD0YaXDvrubpY?distribution=socialmedia Quick tips to ensure your response counts: 1) Avoid repeating the same answers or creating patterned responses. 2) Spend at least 2 mins – responses that are too fast may be invalid Be part of what's next. Help us raise the bar! Thank you!