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Comment by CoreyHutton.
Wow. Selfish Mouth Breathers Telling a Company How To Do Business?
Welcome To 2026. No Common Sense. LOL!
Comment by Franco.
Scientific instrumentation should be next. When I began my career in mass spectrometry (MS) in the early 1990s, manufacturers provided enough technical information to troubleshoot complex instruments. Over the past 25 years, however, this has changed as scientific instrument companies such as Thermo, Waters, Sciex, Bruker, Leco, and Agilent have shifted toward an “electronic appliance” business model, in which the instrument is essentially a sealed box with no screws or practical way to diagnose its components. These manufacturers of modern MS instrumentation offer no access to diagnostic software, circuit diagrams, or board-level documentation showing test points to identify the faulty circuit board. The service contract model may work for big pharma and large chemical companies, but small colleges with limited budgets must either purchase expensive annual service contracts or pay for repairs as needed, often facing months-long delays before a technician can visit just to diagnose the problem. The right to repair scientific instrumentation is a fundamental part of education in advanced degrees in chemistry, physics, and related fields, yet it has been quenched by the rise of service contracts and the lack of technical information and tools available to instrument owners.
Reply by Trunkmonkey.
Isn't deregulated unfettered capitalism neat? It's important that we don't burden corporations with having to worry about non-essential, superfluous topics like customers and "competition". That way they are able to focus on what's important: taking in as much $$ as possible while at the same time spending as little $$ as possible. And ignoring everything else. Yes, this is sarcasm.
A quick shout out to Louis Rosman who has led a charge toward enacting laws in all 50 states protecting everyone's right to repair the stuff they buy.
Reply by CoreyHutton.
Isn't It Naptime At Kindergarten? LOL!
Comment by snowyman052.
Anyone that has worked for this company knows that their statement about moving forward to keep serving the customers is a load of BS. The decisions that come from the Crystal Palace (corporate headquarters on the edge of Moline) are made with the almighty dollar in mind. Squeezing money from hardworking farmers that really don't have any to spare is unconscionable and par for the course for Deere. That is why they laid off thousands of workers and closed plants, moved jobs to central and south america in order to bring in more profit despite their claims of losing millions in slower sales. This is just another example of corporate greed and the settlement should have been for much more. Not allowing competion in the marketplace to allow farmers to find the best deal or make repairs themselves is pure monopolism.
Reply by CoreyHutton.
Fun Fact: Customers Are Just Normal People AKA Wastes Of Lives. LOL!
Comment by Reuelz.
This is a complicated topic, not just the 'right' to turn a wrench on your tractor or avoiding big companies charging exorbitant repair prices. The schematics and software required to repair modern machines contain information that competitors can use unfairly to steal intellectual property and processes. Such information can also be used inappropriately, opening the company to damage and injury claims. Reasonable people, hopefully the majority, should be able to find a fair middle ground.
Reply by startraveler68.
Farm equipment is an even more niche market than cars, and the consumers are generally pretty knowledgeable and talk to one another. The incentive is greater to counterfeit consumer goods with broader appeal such as designer clothes, handbags, watches, etc.
Reply by startraveler68.
What a wonderfuly self-contradictory statement. The customer is the most important part of the equation. That's how capitalism works, and has for over 400 years. A producer that doesn't meet consumer demand isn't going to be producing for very long. The auto industry in the US learned that one the hard way back in the 1970s.
Now that we've sorted out capitalism, let's work on capitalization ;-)
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