Nov 14, 2022

Impacted Models: C733, C733T, C851, C851T, R752T, R752TN, R851TN, C933T, C933, CP311-2H, CP311-2HN, CB311-9HT, CB311-9, CB311-9H, CB315-3H, CB315-3HT, CP511-2HT, R852T, R852TN, CB512 What should I do if my Chromebook does not wake up or power on after sleep? Your Chromebook may not wake up or power on after it has been in sleep mode for more than 1 hour. Google has released an OS update that will resolve this issue. If you encounter this issue, you should use the temporary fix below and then update your Chrome OS to 107 or later to prevent it from happening again. Temporary fix Plug in your Chromebook. Press the Power + Refresh + Escape keys at the same time, and then release them. Once your Chromebook powers on, update your Operating System.

Feb 23, 2024

Some Acer Chromebooks support the Universal Stylus Initiative standard that allows you to use any USI stylus on your device. You can see a list of Chromebooks currently supporting the USI standard below. You can purchase a USI stylus from the Acer Online Store . Acer Chromebook Spin 314 (CP314-1HN) Acer Chromebook Spin 511 (R753TN) Acer Chromebook Spin 512 (R853TNA) Acer Chromebook Spin 513 (CP513-1H, CP513-1HL, CP513-2H) Acer Chromebook Enterprise Spin 513 (R841T, R841LT) Acer Chromebook Spin 514 (CP514-1HH, CP514-3HH, CP514-1W, CP514-1WH, CP514-3WH) Acer Chromebook Enterprise Spin 514 (CP514-1H, CP514-2H, CP514-3H) Acer Chromebook Spin 713 (CP713-2W, CP713-3W) Acer Chromebook Enterprise Spin 713 (CP713-3W) Acer Chromebook Spin 714 (CP714-1WN) Acer Chromebook Enterprise Spin 714 (CP714-1WN) Acer Chromebook Tab 510 (D652N, D652NL) Acer Chromebook Enterprise Tab 510 (D652N, D652NL) Note: Additional models may allow for USI support. You can check the Chromium website for additional information on supported models.

Feb 23, 2024

After the last system update, I get the Google Play Store has stopped error. Google play store never works. I cleared cookies and files but it still didn't work.

Acer chromebook R752T-C0KX replacement screw size for the back cover

I have had an issue lately with the top screen camera disappearing from some of our R752T-C0KX Chromebooks? I have used the settings to try to correct the issue in various ways and nothing seems to work. These are school computers and it has happened to more than one computer so it is not something the students are doing.

Nov 13, 2025

I am trying to find a compatible stylus with pressure sensitivity for my Acer Chromebook Spin 511 (model R753T). I am not very familiar with the technical details, so my own research has been inconclusive regarding the supported active stylus protocol. Could anyone please confirm which standard this model uses, such as USI (Universal Stylus Initiative), AES (Active Electrostatic), or another? Furthermore, any specific model recommendations that guarantee pressure sensitivity and functionality would be greatly appreciated. Please let me know if any additional information from my side is needed to help identify the correct Chromebook model. Thank you for your assistance.

Sep 12, 2024

My very new Acer Chromebook 511 spin is starting unexpectedly. I can't pinpoint a reason and have taken, I think, every step to try and remedy it. I wonder if anyone else with this chromebook has encountered this problem. Details below: Google Chrome: Version 128.0.6613.133 (Official Build) (64-bit) Platform: 15964.48.0 (Official Build) stable-channel dedede Channel: stable-channel Firmware Version: Google_Magolor.13606.650.0 ARC enabled: true ARC: 12291959 Enterprise enrolled: false Developer mode: false

Oct 2, 2024

Hello, We recently deployed a few hundred Acer Spin 511 Chromebooks to students within our district. Within a week, a very large portion of the Chromebooks have found their way back to the tech office with the same issue, the Chromebook will not power on when the power button is pushed, even though the machine was charged fully. Plugging the Chromebook into a charger allows it to be booted normally and can then be unplugged/used without issues for the rest of the day. How can we mitigate this issue so that students aren't forced to plug in their Chromebooks every morning in order to boot it? Serial Number example: NXKEAAA002************ [Edited to hide sensitive information]

Jan 6, 2026

Won't start up. I swapped batteries but same symptom: long white, short white followed by short orange LED

Alredy i lost the stylus that was coming with my laptop and i dont know where can i buy it, can us recomennd or tell me one? The Acer Actiive Stylus ACS-032 its compatible?

Yes I had lost it on 31st January 2024, I have a spare stylus but it is not as compatible as the inbuilt stylus I used to have, How do I get a replacement stylus asap?

Nov 2, 2023

We bought 500 Acer Spin 511 Chromebooks Model N20Q10 this summer. We've gotten about 30 "returns" from the school saying the CBs aren't charging even when plugged in over night and with different chargers. We usually plug them in here in the shop and they charge fine immediately. Occasionally we have to powerwash them first but usually they just start charging. This is affecting multiple teachers and classrooms - it's not "user error" but it does waste LOTS of time. Any tips? We've tried multiple chargers, we've checked USB-C ports for damage. Batteries are all brand new in brand new chromebooks. Typical battery health is 97%, 3 or 4 cycles at most and all pass charge/discharge tests. [Edited the thread to add issue detail]

Jul 14, 2023

Hi ! Can an acer chromebook CP511-2HT be used with a Penoval USI stylus? It says that Acer chromebook Spin 511 support the USI protocol, but it specifies R753TN… Is there a difference between R753TN and CP511-2HT? [Edited the thread to add issue detail]

Editor’s Summary The Acer Chromebook 511 features the Qualcomm® Snapdragon™ 7c compute platform for powerful, sustained performance and incredible battery life; additionally, secure and reliable 4G LTE connectivity allows for a modern, untethered education experience The Acer Chromebook 311 is a reliable and easy-to-use device aimed at K-12 students, equipped with the MediaTek MT8183 processor All models meet the MIL-STD 810H[1], [2] durability standard and a number of leading toy-safety standards, providing users with the peace-of-mind to focus on what counts: learning TAIPEI, TAIWAN -  Acer announced a pair of new 11-inch Chromebooks for the education market with well-rounded features intended to make it as easy as possible for a school to go digital: military durability standards let parents trust that the devices are reliable,  Zero-touch enrollment  makes it easy for IT to roll them out, and students will enjoy the intuitive responsiveness of Chrome OS. Acer Chromebook 511 — Learning Without Borders The Acer Chromebook 511 (C741L) is an 11.6-inch notebook computer that simplifies the process of establishing a digital learning environment, including a number of features that will benefit both the students using the devices and the school administrators rolling them out. The  Qualcomm® Snapdragon™ 7c compute platform  allows for up to 20 hours[3] of battery life between charges on top of offering an efficient performance to keep up with students’ learning needs. Utilizing Snapdragon 7c, the Acer Chromebook 511 also delivers built-in 4G LTE connectivity to help protect the security of users’ data and to provide fast, reliable access to learning apps in the cloud — enabling students to take the classroom with them and learn from virtually anywhere. Weighing in at just 1.3kg (2.87 lbs), this thin and light device is portable enough for students of all ages to easily transport between classes. Equipped with a MIL-STD 810H[1], [2] tested and impact-resistant chassis, the Acer Chromebook 511 is more than capable of shrugging off daily wear and tear, whether it’s a bump or elbows resting on a desk. The Acer Chromebook 511 also features widened brackets and reinforced I/O ports that help it stand up to rough handling, while a unique drainage system built into its keyboard helps to protect the device’s internals from accidental spills[4]. As a final touch, mechanically anchored keys serve to keep keys where they should be and facilitate easier repairs for IT personnel. With  Zero-touch enrollment , IT departments can drop ship both the Acer Chromebook 511 and Acer Chromebook 311, which will automatically enroll into school administration as soon as the end-user connects to the internet. Acer Chromebook 311 — Built to Survive the School Day Made especially for K-12 students and those supervising them, the Acer Chromebook 311 (C722) is a reliable device with a MediaTek MT8183 processor designed around a number of industrial durability and safety standards. Compliant with the MIL-STD 810H[1], [2] standard, the device can survive falls of up to 122 cm (48.03 in) and withstand up to 60 kg (132.28 lbs) of downward force, feats accomplished with shock-absorbent bumpers and an enhanced interior design. Special attention was paid to the Chromebook’s keyboard, a uniquely vulnerable area that receives significant wear and tear. It is capable of withstanding up to 330 ml (11.6 fl oz) of water, and its keys have been mechanically anchored with two wings that extend out under the chassis, protecting them from removal by restless hands and sticky fingers. Striving to create a device that not only was capable of surviving the mishaps of a typical school day but was also suitable for more vulnerable young learners, Acer built the Acer Chromebook 311 (and Acer Chromebook 511) in compliance with a pair of leading toy safety standards. Plastic coatings on the computer have been strictly tested and certified under the ASTM F963-16[5] Toy Safety Standard and the device also meets the UL/IEC 60950-1[6] standard, covering everything from chemical and material safety to sharp edges to ensure that the Acer Chromebook 311 is safe and suitable for use by younger children. Ultimately, the Acer Chromebook 311 offers durability and peace of mind so that users can spend less time worrying about the device and more about what really matters: learning. The Chromebook features up to 20 hours[3] of battery life so that it’s capable of getting through the school day and back home with young learners. It also includes a number of features to enhance collaborative learning, such as an optional touch screen[7], an HDR webcam with a wide field-of-view for online classes, and all the advantages of Chrome OS: quicker boot times, an easy-to-use interface, built-in malware protection, access to millions of Android™ apps on Google Play™, and much more. App Support The new Acer Chromebook 511 and Acer Chromebook 311 both support apps via Google Play and web-based apps, so customers will have access to all the apps they love for productivity, creativity, services, and more. Pricing and Availability The Acer Chromebook 511 (C741L) will be available in North America in April starting at USD 399.99; and in EMEA in March starting at EUR 399. The Acer Chromebook 311 (C722) will be available in North America in January starting at USD 299.99; and in EMEA in March starting at EUR 269. Exact specifications, prices, and availability will vary by region. To learn more about availability, product specifications and prices in specific markets, please contact your nearest Acer office via  www.acer.com . [1] Sand and Dust testing based on MIL-STD 810F. [2] Tested by qualified 3rd party labs for certain tests procedure under MIL-STD 810H for environmental conditions that include high and low temperatures, humidity, vibrations, mechanical shocks on drops, rain, dust and sand. [3] Battery life may vary depending on model and configuration. Based on Google power_LoadTest. Up to 20 hours with 48 Wh battery, and up to 15 hours with 36Wh battery [4] Up to 330 ml (11 fluid ounces) of water [5] Plastic coatings used on Acer Chromebook Spin 311 surface have been strictly tested and certified under ASTM F963-16 Toy Safety Standard and Consumer Product Safety Improvement Act (CPCIA) of 2008. For more information visit: https://standardscatalog.ul.com/standards/en/standard_60950-1_2 [6] Acer Chromebook Spin 311 is designed and tested to meet UL/IEC 60950-1 safety standard, investigated by UL 696 safety electric toys and meets the ASTM F963 toy safety for kids over 3 years old. For more information visit: https://www.astm.org/Standards/F963.htm [7] Specifications may vary depending on model and/or region. Qualcomm and Snapdragon are trademarks or registered trademarks of Qualcomm Incorporated. Qualcomm Snapdragon is a product of Qualcomm Technologies, Inc. and/or its subsidiaries.