Lark

Wishing everyone a peaceful Good Friday and a restorative long weekend ahead. 🌿

Most companies are still waiting for #innovation to come from the top. 𝗔 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝘁𝗲𝗮𝗺, 𝗮 𝗿𝗼𝗮𝗱𝗺𝗮𝗽, 𝗮 𝗯𝘂𝗱𝗴𝗲𝘁. 𝗧𝗵𝗲 𝗳𝘂𝗹𝗹 𝘀𝗲𝘁𝘂𝗽. The leaders we interviewed across APAC told us something different. The best improvements they've seen this year didn't come from innovation departments. They came from a store employee, a floor manager, a frontline team that could see a problem and was trusted to say something about it. Guzman y Gomez Singapore. FamilyMart Indonesia. MR DIY Malaysia. All running on the same instinct. Our latest newsletter breaks down what they figured out, and what needs to be in place for it to work. Link below.

The best innovation models are not top-down. They're what happens when you put the right tools in everyone's hands. At Lark Reimagine 2026, we're exploring what it truly means to democratize innovation — empowering every team, every function, and every individual to drive meaningful change. Joining us for this conversation: 🔹 Asogan Moorthy, IT Manager, Mydin Malaysia — Operations Track 🔹 Gil Carmo, CEO & Co-Founder, iMotorbike — Tech Track They'll share how leading enterprises are breaking down silos, removing friction, and proving that execution excellence isn't a top-down mandate — it's a culture. If you believe innovation should be everyone's job and not just the IT team, join us at #LarkReimagine2026 👇 https://lnkd.in/gi8CWDt8

We just open-sourced Lark CLI and it changes how AI agents work with productivity tools. Here's the problem: most #AI agents today are smart but isolated. They can reason and write code, but they can't actually see your calendar, read your group chats, or update your docs. #LarkCLI fixes that. One install, and your agent operates Lark directly — messages, docs, sheets, calendars, meetings, tasks, wiki, email, contacts, and more. Not suggestions. 𝗜𝘁 𝗱𝗼𝗲𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝗸. Think of it this way: your AI conversation becomes a 3-way group chat — you, the AI, and Lark. Before, Lark wasn't in the room. The AI could only suggest what to do. Now it talks to Lark directly. You just make the call. 𝗪𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝘁𝗵𝗶𝘀 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗳𝗿𝗼𝗺 𝘄𝗿𝗮𝗽𝗽𝗶𝗻𝗴 𝗔𝗣𝗜𝘀? Lark CLI was built for AI from day one: → Error messages tell the agent how to fix things — not just "error 403" → Missing permissions trigger guided auth flows automatically → Commands are optimized for minimal token consumption → Significantly higher success rates vs. raw API calls Works with Claude Code, Codex, Cursor, Trae — anything that runs a CLI. Supports user identity and app identity. Fully #opensource. No registration. No approval process. 𝗇𝗉𝗆 𝗂𝗇𝗌𝗍𝖺𝗅𝗅 -𝗀 \@𝗅𝖺𝗋𝗄𝗌𝗎𝗂𝗍𝖾/𝖼𝗅𝗂 Then ask your agent: "Check my calendar for tomorrow, summarize my unread messages, and draft a status update doc." Watch it actually happen. Star the repo. Try it. Break it. Ship something with it. → GitHub: github.com/larksuite/cli

The part of transformation leaders rarely talk about? That’s exactly what we’re bringing to the stage. At Lark Reimagine 2026, hear from leaders who drove enterprise transformation at scale: - Khazalin Ghuzal, Chief Retail Officer, Pos Malaysia Berhad - Adeline-Ausy S. Suwandi Setiawan, HCBP Director & Strategic Marketing Service Director, Kawan Lama Group - Michael Liew CFE, Business Director, Marrybrown - Edmund Teong, CFA, Head of Global Business Development, GDEX Berhad Hosted by Deepak Sarika, Commercial Lead PH, Lark They're sharing the real playbook — buy-in, disruption, trade-offs, and the calls they'd make differently. If your organization is staring down a legacy modernization challenge, this one's for you. 🔗 Save a spot at #LarkReimagine2026 https://lnkd.in/gDiTDuWc

What does the future of Malaysia’s retail industry really look like? Lark is featured in Malaysia Retail Chain Association (MRCA) Retailer Magazine (Vol. 13 No. 2). As the MRCA 33rd Anniversary Event Platinum Sponsor, we’re proud to spotlight how retailers are evolving through resilience, digitalization, and stronger collaboration. In the President’s Message, Datuk Ken Phua , Ph.D. reinforces MRCA’s role in bringing retailers together and driving progress through technology adoption, partnerships, and a future-ready mindset to keep retailers competitive in a rapidly changing landscape. At Lark, we’re helping teams reimagine the way they operate: ✔️ Turning days of reporting into minutes ✔️ Connecting teams, workflows, and data on one platform ✔️ Reducing manual work and improving efficiency ✔️ Empowering faster, smarter decision-making From ZUS COFFEE to POP MART and Xiaomi Technology, the shift is clear - retail in Malaysia is becoming more connected, agile, and digital-first. 👉 Read the full magazine here (find us on pages 23–24): https://lnkd.in/gZRvuTKA

𝟰𝟭% 𝗼𝗳 𝗔𝗣𝗔𝗖 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗶𝗻𝘃𝗲𝘀𝘁 𝗵𝗲𝗮𝘃𝗶𝗹𝘆 𝗶𝗻 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻. 𝗢𝗻𝗹𝘆 𝟭𝟴% 𝗿𝗮𝗻𝗸 𝗶𝘁 𝗮𝘀 𝘁𝗵𝗲𝗶𝗿 #𝟭 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝘆. That's not a contradiction. It's a signal. #Innovation isn't a department. It's what happens when the people closest to the work can actually fix what's broken. OUE Restaurants: A Délifrance manager suggests company-paid flu vaccines to cut absenteeism. Leadership implemented it in days. FamilyMart Indonesia: A store employee finds a better way to sweep floors. Management standardized it across every location within a week. No innovation lab. No six-month pilot. No consultants. The gap between investment and priority exists because the best companies stopped treating innovation as a standalone initiative. They built two things instead: 1. A culture where people speak up. 2. An infrastructure that captures and scales those ideas. 𝗪𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝗹𝗮𝘀𝘁 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗳𝗶𝘅 𝘁𝗵𝗮𝘁 𝗰𝗮𝗺𝗲 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺? Read more about the foundations that create innovation 👇 https://lnkd.in/gcddSifM

Berapa banyak diskusi di grup chat kantor Anda yang berakhir jadi "angin lalu"? 💨 Kita sering brainstorming di group, tapi begitu chat tenggelam, action items-nya ikut hilang. Belakangan ini banyak yang tanya soal Project OpenClaw. Menarik memang, tapi bagi tim enterprise, tantangannya adalah: bagaimana mengintegrasikannya ke workflow harian tanpa ribet urusan infra? Baru - baru ini saya coba AnyGen di Lark Ini beneran AI Agent yang bisa kerja. Beberapa value yang bikin tim saya di Lark jadi jauh lebih efektif: ✅ One-Click Deployment: Gak perlu pusing coding atau server. Langsung bangun di dalam Lark. ✅ 24/7 Execution: Dia bekerja saat kita tidur. Mengolah data, memantau laporan, hingga menyiapkan briefing pagi. ✅ Built-in Office Skills: Dari bikin Sales Report, Competitor Analysis, sampai generate Flowchart & PPT langsung jadi dokumen Lark Docs. Bayangkan Anda diskusi strategi di grup marketing, lalu cukup message AI Agent di Lark: "Buatkan draft project plan berdasarkan chat group Marketing." Boom. Dalam hitungan detik, draft Lark Docs sudah siap di-review tim. No more manual copy-paste. Penasaran lihat demonya? Kebetulan saya akan bahas di Lark Indonesia Community Meetup: 📅 Selasa, 31 Maret 2026 🕒 14.00 - 17.00 WIB (Open gate 13.30) 📍 Bytedance Office, Sinarmas Tower Sudirman, Lt. 31 (Tersedia juga opsi Online) Register Here: https://lnkd.in/gBXA3YxW

𝗔 𝟭𝟬% 𝗽𝗮𝘆 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝘂𝘀𝗲𝗱 𝘁𝗼 𝗯𝗲 𝗮 𝗰𝗹𝗲𝗮𝗿 𝗮𝗻𝘀𝘄𝗲𝗿. It isn’t anymore. Across 22 APAC leaders we spoke to, #culture ranked top. Above #growth. Above #innovation. But what stood out was how it’s being run. Stay interviews led by senior leadership. Decision-making pushed back to the frontline. Real visibility into how people experience the business day to day. Not perks. Something more operational than that. When compensation stops being the answer, culture becomes the advantage. More in the full piece.

Many organizations have experimented with AI. Far fewer have successfully embedded it into how work actually gets done. The difference isn't the technology. It's the willingness to rethink everything around it — the processes, the decision-making, the culture. At Lark Reimagine 2026, two leaders who've done exactly that share what it really looks like to build an AI-first organization from the inside out: - Wai Hong Fong, Co-Founder & Chieftain, StoreHub - Zi Yong Chua, Chief Operating Officer, Carro Hosted by Simon Hsieh, Customer Success Manager, Lark. 🔗 Save a spot at #LarkReimagine2026 https://lnkd.in/g742TkxV

Here’s a look back at the MR DIY Malaysia x Lark Efficiency Pioneer Competition in January 🚀 The competition was designed with a clear goal: scale Lark adoption across teams, while empowering ideas from those closest to day-to-day operations. “Our brand promise is always low prices. Where do low prices come from? From continuously finding ways to be more efficient.” - Shie Haur T., CEO of MDIH At MR DIY Malaysia, efficiency is more than a KPI. Teams are empowered to rethink how work gets done, unlock smarter processes, and turn those gains into real value for customers. Looking forward to the next one! Mark Dembitz Judy C. Simon Hsieh Zhuo Yi Liew Ron Ng Leo gan Shie Haur T. Steven Yeo PMP®

Strategy starts at the HQ. Results happen on the floor. This morning I had the privilege of speaking at the QSR Media Asia Conference & Awards 2026 about what it costs F&B operators to overlook their frontline, and the room's energy told me this topic is hitting a nerve. Earlier this year, Lark sat down with 22 leaders across some of the most recognizable brands in the region (Nando's Malaysia, Canada Goose, Guzman y Gomez Singapore and more) — to understand where frontline-focused industry leaders are placing their bets in 2026. The answer wasn't innovation. It wasn't growth (only 9% ranked it #1). It was #culture. Not ping-pong tables and team offsites... Instead, the kind of culture that shows up on the shop floor: → Genuinely empowering frontline teams → HQs that truly listen — not just broadcast → Prioritizing solving problems on the floor The brands getting this right are already pulling ahead: → Guzman y Gomez Singapore renamed their head office the "Restaurant Support Center", a small name change that makes a big statement: HQ exists to serve restaurants, not the other way around. → Nando's Malaysia shifted autonomy to their store managers, and watched engagement and accountability follow. → ZUS COFFEE built a system where customer commendations are visible company-wide, and frontline teams run efficiency competitions, pitching workflow improvements from their own day-to-day. The shift is clear: the floor is taking the lead, and HQ is doing less directing, more supporting. This didn't happen by inspiration (only); the cost of ignoring the frontline has simply become too hard to absorb: 🔴 Standards slipping and margins eroding 🔴 Signals from the floor arriving too late for HQ to act 🔴 Good people leaving — taking relationships and institutional knowledge with them As AI levels the playing field on technology, the differentiator is increasingly human: the barista who remembers your order, the manager who turns a complaint into loyalty... This is what your frontline delivers — and it cannot be automated. Thank you to QSR Media Asia for bringing together such a sharp, engaged community of leaders, and to Singapore Business Review for covering the session so quickly. Link to the article in the comments! If any of this resonates with you, I'd love to connect. Drop me a comment below and I'll send you: 📊 A copy of my slides 📖 The Lark Leadership eBook 2026 — featuring insights from 22 regional leaders on culture, collaboration, innovation and growth. Join the conversation! It's just getting started. 👇 Olivier Adam Huimin Li Suryanto Lee Ron Ng Cheryl Goh Hayward Chong Reiko Lau Melissa Woon Rex Luo Darryl Leong 【梁晃伟 】Deepak Sarika Mark Carrasco Roon S. Ali Arafat Hiro Mohinani Dimas Susilo Maika Higashi Jessica Ong Eddie Goh Josh Bell

Disruption only matters if you can sustain it. Most companies don't lose their edge to competitors. They lose it to their own growth — the systems, structures, and risk aversion that creep in as the headcount climbs. So how do you scale without becoming the thing you set out to disrupt? Herman Widjaja (CTO, Tokopedia), Lim Ben-Jie (Chief People & Partnerships Officer, AirAsia MOVE), and Cheryl Liew (Head of Talent, Monk's Hill Ventures), sit down with Shan Li Tay (Managing Director, Endeavor Malaysia) at Lark Reimagine 2026 to unpack how they have kept their edge — and what it actually costs to stay disruptive at scale. 🔗 From bold bets to team design, hear from APAC's builders at #LarkReimagine2026 https://lnkd.in/gnKB6FU8

Selamat Hari Raya Aidilfitri. We wish you and your loved ones a joyful celebration filled with peace and reflection. 🌙

Last week, we had the privilege of hosting the closing dinner for the Singapore Retailers Association’s Innovation Leaders Study Trip 2026 in Hangzhou. It was a great way to wrap up an inspiring week, especially as leaders explored one of the most transformative forces in retail today: e-commerce livestreaming, and how it’s reshaping how brands engage, sell, and scale. We loved connecting with retail leaders from Singapore, exchanging perspectives, and reflecting on what it takes to stay competitive in this new era of retail. A big thank you to the Singapore Retailers Association and TikTok Shop for having Lark as part of this journey.

Mark Dembitz, General Manager, APAC at Lark, will speak at the QSR Media Asia Conference & Awards 2026 on “What Is It Costing You to Overlook the Frontline?” He’ll explore the hidden costs of underpowered frontline teams and how leading QSR brands drive performance by empowering restaurant-level decision-making. #QSRMediaAsia

"𝙄𝙛 𝙮𝙤𝙪 𝙖𝙧𝙚 𝙣𝙤𝙩 𝙪𝙨𝙞𝙣𝙜 𝘼𝙄, 𝙮𝙤𝙪 𝙖𝙧𝙚 𝙛𝙖𝙡𝙡𝙞𝙣𝙜 𝙗𝙚𝙝𝙞𝙣𝙙." We've all heard it. Some of us have said it. But rushing into #AI without the right foundations doesn't put you ahead. It just makes your existing problems harder to ignore. What does getting it right actually look like? Leaders from Carro, Sunway Group, and 20 other enterprises across APAC shared exactly that. This week's newsletter breaks it down →

When you go from 10 stores to 100, everything breaks. Your processes. Your org structure. The systems that used to work. Hypergrowth doesn't reward the fastest mover — it rewards the one who built the right infrastructure before they needed it. At Lark Reimagine 2026, Venon Tian (Group COO, ZUS COFFEE), Jerry Goei (Group COO, Lippo Indonesia), Leo gan (COO, MR DIY Malaysia), and Ooh Chin Boon (CIO, BIG CARING GROUP) open up — in a conversation hosted by Olivier Adam (Head of Commercial, Lark) — about the decisions that gave them runway to scale, and the ones that cost them momentum. If you're building for 1,000 stores and still running on 10-store systems, this one's for you. 🔗 Register for #LarkReimagine2026 https://lnkd.in/gmTdgPi7

Thrilled to welcome the WOK HEY team to the Lark office last week. We had an engaging session sharing best practices and exploring how Lark can support teams in running faster, more connected operations. Conversations like these are always a great reminder that the real impact of technology comes from how teams adopt and evolve with it. WOK HEY has been one of Singapore's standout homegrown F&B brands — scaling rapidly while staying focused on operational excellence and consistency across outlets. Excited to see the team continue unlocking more value from Lark as they grow. 🚀 Jake Chia Simon Hsieh

What shapes 2026 depends on where you sit. Join Dr. Samir Puri, Author of ‘Westlessness: The Great Global Rebalancing’, and Dr. Frederick Kliem, Economist Corporate Network SEA Director at The Economist for a discussion on how the East and West are navigating a shifting global landscape. In this session, they will explore: - How economic and geopolitical dynamics are evolving - How cultural perspectives shape decision-making and strategy - Where Eastern and Western worldviews align, and where they diverge What does this mean for leaders and organizations planning the year ahead? Join the conversation at #LarkReimagine2026 to find out 👇 https://lnkd.in/gkGvdAHp

Lark was proud to support the Rapat Kerja Nasional (RAKERNAS) and Iftar Gathering hosted by Hippindo in Jakarta last week. The evening brought together leaders from across Indonesia’s retail ecosystem to reflect on the year ahead, exchange perspectives, and strengthen collaboration within the industry. Thank you to Hippindo for the opportunity to be part of this important gathering, and to the many industry leaders who joined the evening. Haryanto Pratantara, S.E., M.M. Mark Dembitz Olivier Adam Suryanto Lee Ali Arafat Hiro Mohinani Alkautsar Zikir Dimas Susilo Maika Higashi

"𝙔𝙤𝙪 𝙨𝙩𝙞𝙡𝙡 𝙬𝙖𝙣𝙩 𝙛𝙖𝙩, 𝙗𝙪𝙩 𝙣𝙤𝙩 𝙗𝙚𝙡𝙡𝙮 𝙛𝙖𝙩." That line, from Renaldi Tjahaya, CTO of Kawan Lama Group, captures what most efficiency conversations miss entirely. Cost-cutting looks straightforward until you have to decide what actually counts as waste and what doesn't. Most companies never make that distinction. The question is whether yours does. Read the full take in this week’s newsletter →

LATAM is building a strong Lark partner ecosystem 🇲🇽🚀 Over the past two weeks, our Lark partners across the region came together through a series of events and conversations with business and technology leaders. The focus was simple: Bring the ecosystem together, exchange ideas, show how organizations are reimagining collaboration and operations. Recent highlights: 🇲🇽 𝗟𝗔𝗧𝗔𝗠 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗞𝗶𝗰𝗸𝗼𝗳𝗳 | 𝗠𝗲𝘅𝗶𝗰𝗼 𝗖𝗶𝘁𝘆 We welcomed new ecosystem partners and aligned on how we will work together to support customers across the region. 💻 𝗙𝗿𝗼𝗻𝘁𝗹𝗶𝗻𝗲 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 Showcased how Lark helps organizations with large frontline workforces improve communication and operational visibility. 📊 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗗𝗲𝗺𝗼 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 A live walkthrough of how companies use Lark to streamline workflows and connect teams in one platform. 🤖 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗚𝗮𝘁𝗵𝗲𝗿𝗶𝗻𝗴 | 𝗠𝗲𝘅𝗶𝗰𝗼 𝗖𝗶𝘁𝘆 Leaders from across industries came together to discuss AI and SaaS trends, and how the workplace is evolving. If you are based in LATAM and would like to become a Lark partner, reach out to us.

"If we do not have a proper knowledge base, sanitized data sources, and well-documented processes, whatever AI you put in place is going to amplify the mess." — Zi Yong Chua, COO at Carro 55% of APAC leaders are investing heavily in AI. The ones seeing results built three foundations first: 1. 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀 - Scale only when ready, only where it matters 2. 𝗥𝗶𝗴𝗵𝘁 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 - Business defines problems, IT provides solutions 3. 𝗖𝗹𝗲𝗮𝗻 𝗳𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀 - Sanitized data, documented processes, psychological safety Sunway Group made a no-layoffs commitment. Result? Employees became automation advocates instead of blockers. Here's what we kept hearing: "We bought the AI. It didn't do much." The problem isn't the technology. It's the sequence. How are you sequencing AI? Foundation first, or tools first? More AI insights 👇 https://lnkd.in/gH7fnUDm

A warm Iftar evening in Jakarta last week. 🙌 Leaders from retail, F&B, and tech gathered for an intimate discussion on how businesses prepare for the year ahead. The conversation focused on what leaders are prioritizing in 2026: - How organizations strengthen operational readiness - How companies move from fragmented systems to integrated operations - How leaders maintain speed while scaling teams and processes Thank you Achmad Widjaja, Vice Chairman of KADIN Indonesia and President Commissioner of PT Catur Sentosa Adiprana Tbk (Mitra10), for opening the evening with a clear perspective on Indonesia’s business outlook, and Ali Arafat for setting the tone with a thoughtful opening. Great to reconnect with familiar faces and meet new leaders across the ecosystem. Yongky Susilo, Tahta Lokananta, Lingga Aristo, Yulian Chandra Halim, hendrie tjoa, Muhammad Rizky AZHARI, Hans Kartono, One Meus Ginting, Arif Ario S H Sentanu, Sebastian Aldeco, Faiz Alfian Eko Suwarno, Luthfiany A., Christian Wibowo, Andreas Siboe, Danny Limanto, Rulum Sujayanti, Revino Garuda Nusa Antara, Christie Sartika Febriyanto, Magito Baetanto, Fajar Halim, Andrea Elok Horaga, Addintya Sugiarto SE,MAk,QIA,GRCP,GRCA, Ardianto Utomo, Budi Gunawan, Felix Adityaputra, Irfan Defiyana, Mark Dembitz, Olivier Adam, Suryanto Lee, Ali Arafat, Hiro Mohinani, Alkautsar Zikir, Dimas Susilo, Doreen Tan, Joshua Alexander Sumampouw, Maika Higashi

If you're heading into 2026 with an aggressive growth plan, this might give you pause. We spoke to 22 senior APAC leaders and when asked to rank their critical priorities: 𝗚𝗿𝗼𝘄𝘁𝗵 𝗰𝗮𝗺𝗲 𝗹𝗮𝘀𝘁. 𝟯𝟲% 𝗿𝗮𝗻𝗸𝗲𝗱 𝗶𝘁 𝗹𝗲𝗮𝘀𝘁 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹. 𝗢𝗻𝗹𝘆 𝟵% 𝗽𝘂𝘁 𝗶𝘁 𝗳𝗶𝗿𝘀𝘁. One of them said it best: "I'm thinking 2026 could be the worst of a lot." But here's what struck us. These aren't leaders pulling back. They're just sequencing differently, getting the execution infrastructure right before they push on scale. Full breakdown in this week's newsletter →

Riding into the Year of the Horse with our customers at the 2026 CNY Appreciation Dinner. The Horse symbolises strength, endurance, and unstoppable momentum, qualities that reflect the journey we share with our customers and partners. Last week, Lark proudly co-hosted this special evening with Rymnet Solutions Sdn Bhd at The Westin Kuala Lumpur to celebrate the partnerships that drive our shared success. The evening was filled with a vibrant Yee Sang ceremony, warm conversations, and meaningful connections. It was truly a night dedicated to appreciation, collaboration, and looking ahead to an exciting year together. We were especially delighted to celebrate with valued partners and guests who continue to inspire collaboration and growth. At Lark, we believe strong partnerships are built not only through innovation and performance, but through trust and shared milestones. Thank you to everyone who joined us and made the evening memorable. Here’s to an exciting and prosperous 2026 together 🧧✨ Shinyi Lim, LOW PEI YIE LAURENE, Shearon Too, Ronald Stephen Paul, SOON MENG YAP, Evelyn Ng, Joanne Chan CHRP, Nicholas Wong, Ally Lim, Chai Ming Yong, Wai Yee Low, Saidatul Asmimy Abu Bakar, Jaime L., Yi Yang Soh, Olivier Adam, Ron Ng, Cheryl Goh, Hayward Chong, Judy C., Zhuo Yi Liew, Zhang Luen L., Melissa Woon

The right conversations happen when the right people are in the room. #LarkReimagine2026 brings together operators and executives from across Southeast Asia to share how they run organizations and scale teams in practice. Meet your speakers: - Venon Tian, Group COO, ZUS COFFEE - Leo gan, COO, MR DIY Malaysia - Ooh Chin Boon, CIO, BIG CARING GROUP - Adeline-Ausy S. Suwandi, HCBP Director, Kawan Lama Group - Jerry Goei, Group COO, Lippo Group - Khazalin Ghuzal, Chief Retail Officer, Pos Malaysia Berhad - Teck Lean TEONG, Group CEO, GDEX Berhad - Lim Ben-Jie, Chief People & Partnerships Officer, AirAsia MOVE …and more! Join us for two days of executive dialogue on operational excellence, leadership alignment and scaling across markets. 16-17 April | Le Méridien, Kuala Lumpur Register before seats are gone👇 https://lnkd.in/g76bv9As

This Lunar New Year season has been a meaningful time of reconnecting with our customers, the wider Lark community, and celebrating the partnerships that make what we do so rewarding. Wishing all our customers and future partners a prosperous Lunar New Year 🧧✨ Here’s to a bold and successful Year of the Fire Horse ahead. Mark Dembitz, Simon Hsieh, Yi Hsun Tsao, Reiko Lau, Melissa Woon, Zi Yong Chua, Yong Jie Wong, Albert Albert, Billy Jantriko, Clarissa Chua, Steve Teo, Ray Lian, Andrew Chan, Kayla Lee, SHAHRIL M. HARMAN, Terry Tan, Segina Lim Shu Bin

Why do companies invest more in technology, yet execution still slows down? Because digital transformation is not a technology project. It is a leadership agenda. In The Jakarta Post, Lark’s APAC GM, Mark Dembitz, argues that productivity does not improve simply because new tools are introduced. It improves when leaders redesign how work is structured, how decisions are made, and how teams align around priorities. Across organizations, the same friction shows up: • Too many disconnected applications • Information scattered across systems • Limited visibility into progress at the leadership level When transformation is treated as procurement, complexity increases. When it is owned by leadership, execution accelerates. The companies that move ahead are those where the C-suite leads from the front. They adopt the tools themselves. They simplify workflows. They tie daily operations to measurable outcomes. Digital transformation succeeds when it moves from the IT roadmap to the boardroom agenda. Read the full article here: https://lnkd.in/etyCijjH

At Time International, retention is managed deliberately. They identified 74 key talents. Each person gets assigned to an HR team member. That person has one KPI: prevent them from leaving. Not "improve engagement scores." Not "run training programs." 𝗣𝗿𝗲𝘃𝗲𝗻𝘁. 𝗧𝗵𝗲𝗺. 𝗙𝗿𝗼𝗺. 𝗟𝗲𝗮𝘃𝗶𝗻𝗴. Why? Because the math is brutal. - Every departure costs 9-15 months of salary. - Recruitment takes 6-9 months. - Lost productivity takes another 3-6 months. Knowledge walks out the door. 45% of APAC leaders now rank culture #1. Not as aspiration. As P&L infrastructure. The split we found is fascinating: • Fast-growing companies use culture as their retention weapon when they can't win salary wars. • Established companies with deeper pockets rely on compensation and strong systems. Both work. Both are honest about their constraints. Which camp are you in? And is it actually working? More culture economics 👇 https://lnkd.in/gVPwVjuj

We sat down with 22 C-suite leaders across APAC. Canada Goose, Domino's, Luckin Coffee, among others. Here's what surprised us: 𝗢𝗻𝗹𝘆 𝟵% 𝗿𝗮𝗻𝗸𝗲𝗱 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝘀 𝘁𝗵𝗲𝗶𝗿 #𝟭 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝘆. 𝟱𝟱% 𝗮𝗿𝗲 𝗯𝗲𝘁𝘁𝗶𝗻𝗴 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝗼𝗻 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗮𝗻𝗱 𝗔𝗜. The pattern is clear: "Build operational strength first. Scale when you can maintain control." This isn't cautious. This is calculated. When conditions change monthly, the 'right' strategy matters less than infrastructure that can execute whatever strategy becomes necessary. Are you seeing this shift in your organization? Full insights 👇 https://lnkd.in/gVPwVjuj

Wishing you prosperity, good health, and joy as we welcome the Year of the Horse. Happy Lunar New Year, from the Lark team. 🧧

Lark to Win: Partner Enablement in Action At our 2026 Lark Partner Kick-off, Bruce Cheng made one point clear: Partner success in 2026 will be driven by enablement that is practical, structured, and consistent. This week, we followed through with Lark to Win sessions across Bangkok, Hanoi, and Ho Chi Minh City. More than 80 participants (online and offline) from different partners joined focused workshops covering: - Industry solution architecture and positioning - Practical sales methodologies, including discovery, “Tell-Show-Tell” presentation method, and objection handling - Hands-on application through live group exercises The goal was simple: Equip Lark partners with clearer frameworks and practical skills to execute with confidence in 2026. Thank you to all Lark partners who showed up, engaged deeply, and contributed to strong discussions.

We spent Q4 2025 in conversations with business leaders across APAC, from Canada Goose and Domino's to Luckin Coffee, Carro, Sunway Group, and others. 𝗪𝗵𝗮𝘁 𝗮𝗿𝗲 𝘁𝗵𝗲𝘆 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗶𝗻𝗴 𝗵𝗲𝗮𝗱𝗶𝗻𝗴 𝗶𝗻𝘁𝗼 𝟮𝟬𝟮𝟲? Growth ranked last. Only 9% of leaders put it at the top. What ranked highest? #Efficiency and #AI, #culture, and #collaboration. When consumer behavior, regulations, and competitive moves shift monthly, the focus has moved from perfect planning to execution capability. The ability to move when you need to matters more than the initial plan. We've compiled 22 of these conversations into a full report covering where leaders are placing their bets, what's working, and the tactical examples behind the numbers. Access the full report here: https://lnkd.in/gVPwVjuj Insights from: Seungyeon (SY) Kim (Next Securities), Josh Bell (Guzman y Gomez Singapore), Kellda Centeno (Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.), Dr. Jeff Lim (Luckin Coffee), Gary Evano Daniel (Puyo Group), Teck Lean TEONG (GDEX Berhad), Jason Archer (Canada Goose), Vincentius S ( 黄平星) (FamiSuper-FamilyMart), Ferdinand M. (Time International), Jerry Goei (Lippo Group), Zi Yong Chua (Carro), Gil Carmo (iMotorbike), Benjamin Boh (Domino's), Andrew Ing (OUE Restaurants), Dr. Martin Bém (LeVeL33 Pte Ltd), Chung Lynn Mac (Nando's), Jefrey Joe (Alpha JWC Ventures), Renaldi Tjahaya (Kawan Lama Group), Andrew Khoo (MUI Group), Kevin Khoo (Sunway Group), Ross Kendrick Tan (Fortem Cement Corporation), Satrija Sumarkho (Tawada Healthcare)

Kicking off 2026 with our Lark Partners in Phuket! 🌴 Over two days, we reflected on our global partnership progress in 2025 and aligned on priorities for 2026, ensuring Lark Partners scale new heights together. Product deep dives on Lark Base, Meegle, and Anygen, showcased how these #AI-powered tools support real customer outcomes. What made the event meaningful were our ecosystem of #LarkPartners. Exabytes Group, Prasetia Dwidharma, UpBase - Tech-Driven eCommerce Enabler, Amazon Web Services (AWS), SOIDEA co.,ltd., SparkTech | Lark Platinum Partner, Rikkei Digital and others shared candid experiences and lessons from the ground. They shared about what’s working, what’s challenging, and what execution looks like. We wrapped up the event with a Gala Dinner to recognize partners whose impact stood out over the past year. Congratulations to all award recipients: Transform Group - Lark Platinum Partner, Exabytes Group, UpBase - Tech-Driven eCommerce Enabler, SparkTech | Lark Platinum Partner, Xponential, Advanced Digital Synergy, Virtuenet by Prasetia Dwidharma, Cloudino Vietnam - Smart Collaboration & Cloud Solutions, iRent, Chuyển đổi số cho quản trị nhân sự - Yspace, GoPomelo, Rikkei Digital and SOIDEA co.,ltd. 🏆 Thank you to all the Lark Partners who joined us, and to the Lark Partnership Leadership Team that drove the success of the kick-off 🙌🏻 Chan Lin Benjamin Zhou Bruce Cheng

Building the future of retail with Kawan Lama Group 🙌 Lark hosted Kawan Lama Group's leadership team in Shenzhen, China for two days of focused conversations on scale, execution and digital transformation. Highlights from the trip: - An exclusive visit to BYD HQ and factory, offering firsthand exposure on how one of China's leading manufacturers operates at scale. - ByteDance tour and Lark sharing of best practices on how leading brands reimagine the way they collaborate, innovate and grow. - A session by BytePlus exploring how AI supports execution and insights across large organizations. Across industries, growth adds complexities. The organizations that scale well design how work flows, how decisions surface, and how teams stay aligned. Appreciate the thoughtful exchanges with the Kawan Lama Group team! Meutia Kumala Teresa Wibowo Devin Widya Krisnadi Gregory Widjaja Alim Gunadi Irene Vandalita Daniel Trisno Santoso Frenky Mulyanto Sandra Hardjana Suharno Tan Bertha Hapsari Shan Wiyono Agustina Wulandari Melinda Pudjo Eric Adi Saputra Yoelius Gary Saputra liana lianawati Ivan Pattikawa Daniel Yahya Sarah Merci Mark Dembitz Olivier Adam Suryanto Lee Ali Arafat Alkautsar Zikir Joshua Alexander Sumampouw Maika Higashi Sandra L.

Throwback to Lark Reimagine 2025. ⚡️ The energy was unmatched, the insights were game-changing, and the connections were just the beginning. This year, we are taking everything you loved about last year and leveling up 🚀 #LarkReimagine2026 moves to Kuala Lumpur, Malaysia, a market where Lark has seen strong momentum over the past year and is now working closely with many of the country’s leading brands. If you lead operations, technology, or transformation across APAC, this is where leaders come together to share what works, what breaks, and what comes next. RSVP now: https://lnkd.in/gup4WZrX