Announcement Regarding the Adjustment of Trovo’s Live Streaming Features

Dear Trovo Users,

To better focus on the development of Trovo’s gaming business, the live streaming features of the Trovo platform will be decommissioned on June 30, 2026, at 00:00 (GMT+8). Moving forward, we remain committed to bringing a richer gaming experience to all our users.

I. Schedule for Feature Adjustments

To ensure you are fully informed, we will proceed according to the following timeline:

April 1, 2026: Effective from the release of this announcement, updates for live streaming-related features will cease, the onboarding service for new streamers will be suspended, and the purchase functions for Subscriptions and ACE will be closed.

June 30, 2026, 00:00 (GMT+8): The entry point for the live streaming module will be officially closed, and all live streaming services will cease at that time.

Note: Prior to the shutdown date, you can still watch live streams and consume "Spell" items normally. After the shutdown, any remaining Elixir in your account can still be used within our platform games.

II. User Assets and Credits

We highly value your investment, and your account rights will be fully protected:

Elixir Assets: Recharged but unconsumed Elixir will remain valid. You can continue to use them in Trovo’s mini-games to purchase game items. If you require a refund, you may submit a request via "Personal Center - Help & Feedback" before August 31, 2026. Once verified, we will refund the unconsumed Elixir balance .

Gems Assets: If you hold Gems, they remain valid, and our withdrawal (cash-out) services will continue to be maintained.

Expired Subscriptions & Unused Paid Spells: If you have active paid subscriptions that extend beyond the shutdown date or unused paid Spells, we will credit your account with an equivalent amount of Elixir.

III. Data Migration and Security Statement

Account Information: Your Trovo account, mini-game data, levels, and social relations (friend lists) will be fully retained; no additional action is required.

Personal Privacy:

In accordance with relevant laws and regulations, we may retain certain personal information for a period after the termination of services to fulfill legal obligations to users and relevant parties.

Data related to live streaming (such as VODs/history and chat records) will be permanently deleted after the legally mandated retention period. If you wish to save your live stream recordings, please download them yourself before June 30.

During this period, we will continue to protect your personal information according to our Privacy Policy. You maintain the right to access, correct, or delete your information as outlined in the "Your Rights" section of said policy.

Right to Deactivate: If you do not agree with this business adjustment, you have the right to apply for account deletion through the App settings or the official website.

IV. Contact and Complaints

We understand you may have questions or feedback regarding this termination notice and its impact on your user experience. For general inquiries regarding the adjustment process of Trovo’s functional modules, please contact us by emailing trovo@trovo.live.

The Trovo team reserves the final right to interpret this announcement. Thank you for your love and support for Trovo; we look forward to continuing your gaming journey with us!

The Trovo Team March 26th, 2026