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Hi,
I’m facing a recurring issue, where requests coming from our companies servers are denied with Access Denied errors:
```
curl “https://api.groq.com/openai/v1/chat/completions”
-X POST
-H “Content-Type: application/json”
-H “Authorization: Bearer ${GROQ_API_KEY}”
-d ‘{
“messages”: [
{
“role”: “user”,
“content”: “Hi”
}
],
“model”: “openai/gpt-oss-20b”,
“temperature”: 1,
“max_completion_tokens”: 8192,
“top_p”: 1,
“stream”: true,
“reasoning_effort”: “medium”,
“stop”: null
}’
{“error”:{“message”:“Access denied. Please check your network settings.”}}
```
After some back and forth with my IT and your support chat I was told that neither can my IT change our public IP addresses, nor can Groq Whitelist specific IP addresses in the Cloudflare configuration.
Now this is obviously an unsatisfactory situation and I’m wondering firstly, how did our IP range even get blocked in Cloudflare and secondly are there other users facing similar issues? I was recommended to ‘connect to a different network’ but that is not something I can do with our CI/CD runners.
Do you maybe have other suggestions on how to resolve the issue?
Kind Regards
Enrico
(and cannot predict what VPN my users will use).