club1933 Terms and Conditions
club1933 programme (“club1933”) is a loyalty programme for the passengers of The Kowloon Motor Bus Company (1933) Limited (“KMB”) and Long Win Bus Company Limited (“LWB”). The eCoin wallet of KMB and LWB (“eCoin Wallet”) is a program managed by KMB Design Company Limited (“KMB Design”).
These Terms and Conditions govern the contractual relationship between KMB, LWB, KMB Design (KMB, LWB and KMB Design collectively known as “we” or “us” or “our”) and members of club1933 (“the Member”, “you” or “your”). The Terms and Conditions, as well as the Privacy Policy and Personal Data Collection Statement should be read carefully, particularly as they include limitations and exclusions of liability in favour of KMB, LWB and KMB Design and programme partners, including Transport International Holdings Ltd., Sun Hung Kai Properties Limited and any subsidiaries of the two said companies (“Partners”).
By providing your name, mobile number, e-mail address, and Octopus Card/ Octopus Product number to KMB, LWB and KMB Design, you agree to be bound by these club1933 Terms and Conditions, the Privacy Policy and Personal Data Collection Statement. If you do not accept these Terms and Conditions, the Privacy Policy and Personal Data Collection Statement, you should not provide your personal details and participate in our membership programme.
You should print and save a copy of these terms and conditions for your future reference. A copy of the latest terms and conditions is also available at Profile Page.
- General Conditions
- club1933 is owned, managed and operated by KMB and LWB. The eCoin Wallet of KMB and LWB is managed by KMB Design.
- club1933 membership is open to individuals. Minors (individuals under 18 years of age) require the consent of a parent or legal guardian to join club1933. Membership is not available to corporation or other legal entities. Membership is accepted at the sole discretion of KMB and LWB.
- To register for club1933 membership, you shall provide us with your name, mobile number, e-mail address and Octopus Card/ Octopus Product number. By providing the above information, you are deemed to be accepting of these club1933 terms and conditions to the benefit of KMB, LWB, KMB Design and Partners.
- Membership of club1933 is not transferable and may only be used by the Member. Misuse of the membership account or programme benefits, including but not limited to fraud and misconduct, could result in termination or suspension of membership or withdrawal of benefits.
- KMB, LWB and KMB Design reserve the right to modify the club1933 membership programme structure, benefits and other features, including these terms and conditions, or to terminate club1933 or eCoin Wallet, at any time. Although KMB, LWB and KMB Design will use reasonable efforts to notify Members of material changes to club1933, eCoin Wallet and/or to these terms and conditions, it is the responsibility of Members to keep themselves up to date in respect of the club1933 programme and these terms and conditions. Any use of club1933 by a Member will be deemed as acceptance of any amendment. KMB, LWB, KMB Design and/or Partners will not be liable for loss or damage resulting from any amendment to club1933 or to these terms and conditions.
- KMB, LWB and KMB Design will not be liable if KMB, LWB or KMB Design are unable to perform their obligations due to events which are genuinely beyond KMB’s, LWB’s or KMB Design’s reasonable control.
- Members are responsible for the security of their passwords. KMB, LWB and KMB Design shall not be liable in the event that a Member's password is disclosed, whether intentionally or not, so as to allow a third person access to the Member's account to make transactions.
- KMB, LWB and KMB Design reserve the right to audit a Member's account without prior notice to ensure compliance with these terms and conditions; any Partner's terms and conditions; and any other applicable rules, regulations or terms and conditions. During the course of an audit, the Member’s account will be temporarily suspended, and the Member will not be permitted to access his/her account nor perform any transactions.
- A failure or delay by us to exercise any right or act upon a breach under these terms will not be a waiver of that right or breach. Any waiver by us of any of our rights or of a breach of these terms must be in writing, and such waiver is limited to the particular right or breach stated in it.
- Enrolment
- Individuals may apply to enrol in club1933 session through KMB App1933 (“the App”).
- Application is subject to approval by KMB and LWB whose decision shall be final and absolutely unfettered.
- Any application submitted without the provision of all required information and personal data, including, but not limited to Member’s valid Octopus Card details and phone number and any application submitted with false or inaccurate information or personal data shall not be approved, and/ or if membership has been granted, such membership shall be deemed terminated.
- Multiple memberships are not permitted. Each Member must maintain only one account.
- The member is obligated to update any changes on its personal details via the Profile section in the club1933 session through the App in order to be able to receive any communicate KMB, LWB and KMB Design sent to the member.
- club1933 Account
- You will only become a member of club1933 and can only enjoy the benefits provided by club1933 after KMB and LWB complete processing your registration and grant you a membership (“club1933 Account”).
- Your club1933 Account is personal to you and only you can accumulate club1933 Points (“Points”), or redeem Points in return for products, services, discounts, gifts or vouchers ("Rewards"), or receive any other benefits or offers in relation to your club1933 Account.
- Save and except participating in club1933 Points Transfer Programme, you cannot sell, exchange, transfer or assign:
- your club1933 Account or Points to anyone else; or
- any Points to another Octopus Card/Octopus Product.
- Multiple club1933 memberships cannot be used to earn Points or redeem Rewards in relation to the same transaction.
- Membership Termination
- You may terminate your membership on App1933 or by sending us a written notice to 15/F, 9 Po Lun Street, Lai Chi Kok, Kowloon, Hong Kong. The contents must include your name, registered mobile number, e-mail address and Octopus Card number used for identity verification. The termination request will be processed within 14 days upon receipt.
- Upon termination, all unredeemed Points, Rewards in the club1933 account and all eCoin in the eCoin Wallet will be forfeited without further notice. We will retain your personal data for Three (3) months following the termination of your membership.
- Earning Points and Points validity1
- Once your club1933 Account has been activated, you can use it to accumulate Points on your club1933 Account based on your spending via the methods below:
- Taking KMB and LWB bus service(s):
Members using a registered valid Octopus Card or Octopus Product to take any bus routes* operated by KMB or LWB, can earn 0.1 Points for every $0.1 spent.
*Except departures not operated by KMB or LWB for jointly-operated routes and Routes K12, K14, K17 and K18; or - Participating in specific activity(s) or event(s):
cA range of promotions are provided for Members to earn Points from time to time. Eligibility and qualification for such Points are subject to the terms and conditions of individual promotions. KMB and LWB will post a notice about the details accordingly. Members are responsible for keeping themselves updated with such changes. In the event that certain activity(s), event(s) or promotion(s) is cancelled or suspended, KMB, LWB and KMB Design are not liable for any loss of chance in Point collection. - KMB Monthly Pass:
Each KMB Monthly Pass entitles a Member to earn 834 Points. Passengers of KMB Monthly Pass have to register the Octopus Card or Octopus Product with KMB Monthly Pass as club1933 member before the activation day of KMB Monthly Pass.
- Taking KMB and LWB bus service(s):
- The Points you earn shall be credited to your club1933 Account within 8 days of your transaction or activation day of KMB Monthly Pass. In some circumstances, there may be a delay in updating your Points balance, but it will be reflected in the latest balance in due course.
- The validity of Points is 45 days.
- In the event of refund, your Points earned from the corresponding transaction shall be deducted from your club1933 Account.
- Save and except participating in club1933 Points Transfer Programme, Points cannot be exchanged for cash, be purchased, be transferred to other person or be transferred to other club1933 Accounts or eCoin Wallet held by other Members. In the event that you update your Octopus Card/ Octopus Product number through the “Profile” section of the club1933 page in App1933, the original Points you earned in your club1933 Account cannot be transferred or assigned to your updated Octopus Card/ Octopus Product. Having updated the Octopus Card/ Octopus Product or having transferred physical Octopus Card/ Octopus Product to Octopus on electronic devices, the Points shall be recalculated.
- Once your club1933 Account has been activated, you can use it to accumulate Points on your club1933 Account based on your spending via the methods below:
- Redeeming Rewards
- Reward(s) and Discount(s) for club1933 members will be listed in club1933 session through the App.
- You may use the Points to redeem such Rewards or redeem such Rewards at a special price plus Points offered by KMB, LWB or Partners in relation to club1933. The required Points for redeeming each Reward will be specified by KMB and LWB from time to time.
- KMB and LWB will determine how you can redeem a Reward, and how a Reward will be used, collected or delivered from time to time. You can check the details for each available Reward via club1933 session through the App, details on how to enjoy your chosen Reward can be found in the corresponding terms and conditions of each Reward. Certain Rewards can also be redeemed from relevant Partners of KMB and LWB as may be specified by us from time to time.
- If you redeem a Reward by Points only:
- You should ensure that you hold sufficient Points for an intended redemption. Redemption will be denied if the Points you hold are insufficient.
- Once a redemption of Reward is completed, a QR code for redemption purpose will be generated automatically. The required Points will be deducted immediately from your account. Redemption cannot be cancelled after confirmation and the deducted Points will not be retuned in any way or channel.
- If you redeem a Reward at a special price plus Points:
- You should ensure that you hold sufficient Points for an intended redemption. Redemption will be denied if the Points you hold are insufficient.
- After your selection of Reward, you will be automatically directed to an online payment platform. You should complete the payment by one of the following payment methods: Visa, Mastercard, UnionPay, American Express, and AlipayHK.
- Upon completion of payment, a QR code for redemption purpose will be generated automatically. The required Points will be deducted immediately from your account. Redemption cannot be cancelled after confirmation and the deducted Points will not be retuned in any way or channel.
- The generated QR code will be valid for fourteen (14) days, (“Validity Period”). You should collect the Rewards at designated redemption locations by presenting the corresponding Rewards QR code within the Validity Period. Each QR code is valid once only. If you are unable to redeem the Reward within the Validity Period, the QR code will expire. The deducted Points and completed payment will not be return or refund in any way or channel.
- If the selected Reward is out of stock, you may redeem a Reward or gift at the same redemption Points as the original rewarded item on scene for substitution.
- The redemption of any Rewards, including the usage, delivery or collection of any Rewards, will be subject to additional terms and conditions. You should read the corresponding terms and conditions of each redemption before redeeming. KMB and LWB are not liable for the quality, warranty or maintenance of third parties’ products.
- If your redeemed voucher(s), coupon(s), prize(s) or any kind of Reward is lost or stolen, KMB and LWB will not be liable for the cost and no replacement of the Reward will be arranged.
- KMB and LWB will not be liable for your loss or injury (whether direct or indirect) sustained at the time you are obtaining or using the redeemed gift(s).
- The pictures and descriptions of the gift provided are for reference only. If there is any inconsistency between the pictures and descriptions and the actual material, the actual material shall prevail.
- eCoin Wallet
- By registering for a club1933 Account, your eCoin Wallet Account would be automatically generated at the same time.
- To convert the Points into eCoins:
- You should input the number of Points to be converted into eCoins in your eCoin Wallet Account.
- You should ensure that particulars inputted are accurate before sending a request for Conversion (“Request”). Once a Request is sent, it cannot be altered or cancelled. The request would be instantly rejected if the Points you held was insufficient for the Conversion or the Request was not accepted by KMB, LWB or KMB Design for whatever reasons.
- The corresponding eCoins would be instantly credited to the eCoin Wallet Account and the corresponding Points required for the Conversion will be deducted instantly from the club1933 account after the Conversion. Conversion is irreversible.
- eCoins are not exchangeable for cash. eCoins cannot be sold, purchased, or transferred to any other person or any other eCoin Wallet Accounts.
- The Points shall be converted into eCoins based on the ratio as set out below:
- Every 300 Points can be converted into 2.0 eCoins.
- Every 400 Points can be converted into 3.0 eCoins.
- Every 500 Points can be converted into 4.0 eCoins.
- Every 600 Points can be converted into 5.5 eCoins.
- Every 700 Points can be converted into 7.5 eCoins.
- Every 800 Points can be converted into 10.0 eCoins.
- Every 900 Points can be converted into 12.5 eCoins.
- Every 1000 Points can be converted into 15.0 eCoins.
KMB, LWB and KMB Design reserves the right to determine and change the conversion rate between the Points and eCoins at any time. - You can accumulate eCoins via participating in specific activity(s) or event(s) or promotion(s) which are provided for Members to earn eCoins from time to time. Eligibility and qualification for such eCoins are subject to the terms and conditions of individual activities, events or promotions. KMB and LWB will post a notice about the details accordingly. Members are responsible for keeping themselves updated with such changes. In the event that certain activity(s), event(s) or promotion(s) is cancelled or suspended, KMB, LWB and KMB Design are not liable for any loss of chance in eCoin collection. The eCoins you earn shall be credited to your eCoin Wallet Account within the same day. In some circumstances, there may be a delay in updating your eCoins balance, but it will be reflected in the latest balance in due course.
- Each eCoin Wallet can only store a maximum of 250 eCoins at any time.
- To use the eCoins accumulated in the eCoin Wallet Account:
- You can use the eCoins accumulated to take any bus routes operated by KMB or LWB (excluding Routes K12, K14, K17 and K18). Each eCoin is equivalent to HK$1.00 of value of bus fare.
- You are required to click into your eCoin Wallet and generate an onboard QR code. The QR code generated will auto refresh every 15 seconds until it is scanned or upon cancellation of the transaction with eCoin Wallet. You are required to present and scan the onboard QR code with the e-payment device on the bus after boarding the bus.
- The eCoins accumulated in the eCoin Wallet at the time of payment should at least be of the value of the full bus fare. If there is insufficient eCoins at the time of payment, the transaction will be instantly rejected. The bus fare cannot be partially settled by cash and partially settled by eCoins
- KMB, LWB and KMB Design shall not be liable under any circumstances for any direct or indirect losses or damages which you may incur or suffer arising from or in connection with the use of eCoin Wallet, including but not limited to (i) inability to access or use your eCoin Wallet for any reason and (ii) any delay, unavailability, disruption, failure, error of or caused by eCoin Wallet service providers.
- KMB, LWB and KMB Design shall not be liable for any loss or damage arising from the invalidity of information due to any computer, network, telephone or technical issues or any other abnormal situations that prevents or delays the system in obtaining your information or causes your login information to be lost, inaccurate, unrecognizable or damaged.
- Disclaimers
- All information, content and materials of any kind provided on the club1933 session through the App are for your general reference only. Your participation in club1933 and your use of the App, your club1933 Account, your eCoin Wallet, your Points, Rewards and eCoins are at your own risk.
- To the fullest extent permitted by law, club1933, the App, your club1933 Account, your eCoin Wallet Account, your Points, Rewards and/or eCoins, and all information, content, materials and/or services provided or performed in relation to them are provided on an “as is” basis, and all express or implied conditions or warranties are excluded.
- Our Liability
- KMB, LWB and KMB Design shall not be liable for any indirect, special, incidental, punitive or consequential losses or damages suffered by you; however, they may arise, including negligence.
- To the fullest extent permitted by applicable law, we shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise for any losses or damages whatsoever (including whether general, special, indirect, direct, nominal, punitive, incidental or consequential) which may arise in relation to these Terms and Conditions, club1933, the App, your club1933 Account, your eCoin Wallet, your Points, Rewards, eCoins, any products and services offered by Partners of club1933, or any information, content, materials and/or services provided or performed in relation to them, whether or not we were advised in advance of the possibility of such losses or damages.
- If any court of competent jurisdiction finds that any part of the above provisions under this Clause of our Terms is invalid or unenforceable, then our total liability in relation to these Terms and Conditions, club1933, the App, your club1933 Account, your eWallet Account, your Points,or Rewards, and/or eCoins or any information, content, materials and/or services provided or performed in relation to them, shall be limited to the provision of Points and/or the replacement of any Reward that is the subject of the dispute, as we may determine at our absolute discretion.
- Intellectual Property Rights
- All rights, title, interest, copyright, trade mark rights, domain names, design rights, goodwill and any other intellectual property rights anywhere in the world (of any kind whatsoever) subsisting in club1933, the App and any information, content, materials and/or services provided or performed in relation to them, are owned by KMB, LWB, KMB Design and/or our licensors. You shall not obtain any rights, title or interests in them, and shall not modify, copy, rent, lease, loan, sell, distribute or create derivative works based on them (either in whole or in part).
- You agree that any feedback, comments, or suggestions you may provide to us are entirely voluntary and we will be free to use it (or not use it) as we see fit, and without any obligation to you.
- Resolving Any Disputes
- These Terms and Conditions and any dispute or matter arising out of or in relation to them, or in relation to club1933, Points, Rewards, your club1933 Account, eCoin Wallet Account and the App, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You, KMB, LWB and KMB Design agree to submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
- Language
- These Terms and Conditions, our Privacy Policy and Personal Data Collection Statement are written in the English language and may be translated into Chinese or any other languages. If there is any inconsistency between the English version and any translated version, the English version shall prevail.
- Contact Us
- If you have any enquiry or suggestions, you may reach us through:
KMB Customer Service Hotline: 2745 4466
Address: 9 Po Lun Street, Lai Chi Kok, Kowloon
- If you have any enquiry or suggestions, you may reach us through:
- Miscellaneous
- In the event of dispute, decision of KMB, LWB and KMB Design shall be final.
- KMB, LWB and KMB Design reserves the right of final interpretation of these Terms and Conditions and the right to amend or supplement these Terms and Conditions at any time without prior notice.
- No person other than you, KMB, LWB and KMB Design shall have any rights under the Contracts (Rights of Third Parties) Ordinance (Cap.623 of the laws of Hong Kong) to enforce any term hereof, or enjoy any benefit hereunder.
Personal Information Collection Statement
The Kowloon Motor Bus Company (1933) Limited (“KMB”), Long Win Bus Company Limited and KMB Design Company Limited ( “our”, “we”, or “us”), take the privacy and protection of your personal information seriously. We collect personal information from you that is necessary or helpful for us to either provide you with the product or service you have requested or to comply with statutory or contractual requirements. We respect personal information and are committed to implementing and complying with the data protection principles and the relevant provisions of Hong Kong’s Personal Data (Privacy) Ordinance (“PDPO”).
This Personal Information Collection Statement (“PIC statement”, “PICS”) applies to personal information collected on or through our mobile application APP 1933 - KMB/LWB (“App”) of registered members of our KMB loyalty programme club 1933 (“Membership”) and holders of our KMB eCoin wallet account (“eCoin Wallet Account”), that we use to help operate our business and run our services.
This PIC statement should be read in conjunction with our Privacy Policy linked http://www.kmb.hk/.
In this PIC statement, we may refer to information about you as your "personal data" or “personal information”. We may also sometimes collectively refer to handling, collecting, protecting, and storing your personal information as "processing" such personal information.
This PIC statement does not extend to third-party websites that may be linked from our App. Navigation away from our App means this PIC statement no longer governs your interactions with us, including personal information that may be collected, and we are not liable for any harm or loss incurred.
The governing version of this PIC statement is the English version and shall prevail when there are inconsistencies between the English version and the Chinese version.
Personal Information Collected
We typically collect or obtain personal information because you volunteer it to us physically in a paper form, or through our App that provided a copy or link to this PIC statement and our Privacy Policy.
We also usually collect or obtain personal information from you because we observe or infer that information about you from the way you interact with us or others.
The personal information that we collect or obtain typically includes, but is not limited to:
- your personal details (i.e. salutation title, given and surname name, hashed password);
- your contact details (i.e. email address, mobile number);
- your membership number, account status, and activities relating to the account;
- your Octopus Card number;
- your device details (i.e. device ID, model number, operating system and version, and the version of this App used);
- geographic and location details provided by your mobile or other devices when you interact with our products or services (e.g. nearby route search, alight reminders, etc.);
- your routes taken and the date and time as provided by your Octopus tag-on's (if applicable);
- your clickstream related details on the App (e.g. your browsing history, click-paths and items selected, routes and stations searched, bookmarked routes, how long you stay on our App, and how often you visit, etc.);
- your preferences for particular products, services, or your hobbies and leisure activities as informed by the above data collected;
- your App token ID (the unique identifier assigned to the App instance downloaded);
- personal information whenever we communicate with you (e.g. email content, contact information, etc.); and
- the details you may provide when you complete our voluntary surveys and questionnaires in relation to the purposes noted below that we may send you from time to time (e.g. your demographic information and feedback).
Not all this data will be collected at all times as this will be dependent on the nature of our interaction with you. We will only collect the data necessary for us to fulfil the purposes outlined in this PIC statement.
In some cases, we will also collect personal information about you indirectly from third parties such as third-party service providers that help us to operate our App or Membership.
Purpose and Use of Collected Personal Information
We may collect, use and retain your personal information for the following purposes or in connection with such purposes:
- to process your application (e.g. setting up a membership account, eCoin Wallet Account etc.);
- to provide customer services (e.g. respond to enquiries, investigate complaints, etc.);
- to manage your membership account (e.g. provision of earned reward points and eCoins, deduct spent or expired reward points and eCoins, conversion of reward points into eCoins etc.);
- to enhance our products and services that are available to you via the App or through our Membership or through our eCoin Wallet;
- to analyse or research your consumer behaviours, enabling us to better understand our customers so that we can provide products and services that have been customised based on your user experiences (e.g. personalised incentives and discounts, etc.);
- to carry out market and customer analysis using data analytic tools in order to generate customer insights, segmentations, statistical reports and/or marketing insights to determine whether you may be interested in new products or services, or to customise the content and types of offers, products, services, incentives and discounts that we present to you. These reports and/or insights are in aggregated form or will be anonymised, secured, and will not contain information that identifies you;
- to evaluate and improve our business operations and management (including IT resources and infrastructure management, business continuity and risk management, audit, training, statistical analysis for business or security purposes, and any other supporting administrative services and similar purposes);
- with your consent, we may also use your personal information to send you marketing communications (refer to the “Direct Marketing” section below for further details);
- to enable us or our affiliates of such personal information to provide App or other electronic services verification of your identity; and
- to meet any requirements to disclose under any applicable regulation or law (e.g. fraud and crime prevention, etc.).
Some of the purposes above are necessary to allow us to provide products and services, in alignment with your requests, to you and to enable us to comply with applicable laws and regulations.
We also note that some functions such as Nearby Bus Stop Search or Alight Reminder uses GPS location and is enabled by providing our App the permissions to track such details on your mobile device. You may choose to deny such permission requests. However, if you deny such permission requests, you will not be able to use some of the functions on our App.
We may also use and share your personal information for the purposes described above to improve our products and services. Refer to the “Disclosure and Sharing of Personal Information” section below.
Cookies and Silently Collected Data
Cookies are small text files that are stored on your browser or device by websites, applications, online media, and advertisements when you visit it.
We use cookies on our App to keep you logged into your Membership. You can exercise your right to choose whether or not to accept this cookie by selecting the “Remember Me” checkbox upon initial login. If you do not select this checkbox, login details will not be remembered to keep you logged in.
Disclosure and Sharing of Personal Information
To protect your privacy, all personal information held by us will be kept confidential. However, in connection with one or more of the purposes outlined in the “Purpose and Use of Collected Personal Data” section above, there may be circumstances where we share data (which may include your personal data) with third parties who may or may not be located overseas.
To protect your privacy, we are committed to only sharing data with third parties which has either been aggregated and anonymised or which otherwise does not contain your name or contact details. By agreeing to this PIC statement, you agree to allow us to share your personal data for the outlined purposes and use of collected data. We are committed to protecting your personal data and will take reasonable steps to safeguard it in accordance with our Privacy Policy, this PIC statement and all applicable laws.
We may disclose and share details about you within or outside Hong Kong to:
- Our direct and indirect subsidiaries, holding companies and associate companies of KMB;
- Third parties that provide services to us (e.g. market research companies, printing, mailing, public relationship service providers, IT systems providers, hosting providers, payroll providers, recruitment, background check providers, IT support providers, customer service providers, debt collection service providers, online platforms for downloading our mobile software applications, etc.) all of which are under a duty of confidentiality to us;
- professional advisors that provide services to us (e.g. lawyers, accountants, financial advisors, insurers); and
- government and regulatory authorities as required by laws and regulations.
We do not sell or trade your personal information with any third parties.
Personal information will only be used, disclosed, or transferred for the purposes (or for any directly related purposes) for which it was collected or where it is allowed under the PDPO.
Direct Marketing
In addition to the purposes set out above, we intend to use your personal information in direct marketing, but we may not use your personal information to do so unless we have received your consent.
We would like to:
- send you direct marketing communications about our products and services in connection with the latest news, events, updates, promotions, offers, products, services and rewards in relation to our transportation services, retail, reward or loyalty programme, corporate social responsibilities, recruitment, etc.;
- send you direct marketing communications relating to the latest news, events, updates, promotions, offers, products, services and rewards offered by our business partners and affiliates of SHK Group, which relate to Hong Kong and worldwide properties, shops, hotels, shopping malls and the events therein, property management, financial services, telecommunication, information technology, transport infrastructure operations and management, transport and logistics, waste management, recruitment, reward/loyalty/privilege programmes, corporate social responsibility activities, charitable and non-profitable causes.
We will not disclose your personal information to any third parties (other than those listed in this PICS) for direct marketing purposes without your consent.
If you do not agree to such use of your personal information in direct marketing, please indicate your objection in the acknowledgment form that may be provided to you.
If you do not want to continue receiving any marketing materials from us, you can click on the unsubscribe function in the relevant direct marketing communication or e-mail club1933.info@kmb.hk.
Security of Personal Information
We use a range of physical, electronic, and managerial measures to ensure that we keep your personal information secure, accurate, and up-to-date. These measures include:
- education and training to relevant staff to ensure they are aware of our privacy obligations when handling personal information;
- administrative and technical controls to restrict access to personal information on a need-to-know basis;
- technological security measures, including firewalls, encryption, and anti-virus software; and
- physical security measures, such as staff security passes to access our premises.
Whilst there are always risks associated with the transmission of data over the internet (including by e-mail), we take proactive steps to manage these risks and work with business partners who share our view on the importance of protecting your data.
Retention of Collected Personal Information
We will hold your personal information on our systems for no longer than is necessary and in any event no longer than 7 years after cessation of your membership to fulfil the purposes for which it was collected or to comply with legal, regulatory or internal policy requirements. The information will either be irreversibly anonymised or securely disposed when it is no longer needed.
Your Rights and Correction
You have various rights concerning your personal information. In particular, you have a right to:
- object to us processing your personal information;
- request access to your personal information from time to time;
- request an update of the personal information we hold about you, or correct such personal information that you think is incorrect or incomplete; and
- withdraw consent to our processing of your personal information (to the extent such processing is based on consent).
Contact Us
If you have any questions about our Privacy Policy, this PIC statement, or would like to exercise your rights as noted above, please contact our Data Protection Officer at dpo@kmb.hk or write to the following address:
The Kowloon Motor Bus Company (1933) Limited
16/F, 9 Po Lun Street,
Lai Chi Kok, Kowloon,
Hong Kong
You may also use the above contact details if you wish to make a complaint to us relating to your privacy.
We strive to respond to your questions or complaints within 40 days of receiving the communication. In accordance with the terms of the PDPO, we have the right to charge a reasonable fee for processing a data access request. We will clearly inform you what fee, if any, will be charged as soon as possible and in any event not later than 40 days after receiving your request.
If you are dissatisfied with the way we handle your personal information and you wish to report a complaint about it, you also have the right to refer the matter to the Privacy Commissioner for Personal Data in Hong Kong.
Version
This PIC statement was last updated on 25 April 2024.
It may be subject to amendments. Any future changes or additions to the processing of personal information as described in this PIC statement affecting you will be communicated to you through an appropriate channel, depending on how we normally communicate with you.
club1933 X The Point T&Cs
- Applicants must be aged 11 or above.
- By agreeing to take part in The Point x club1933 Welcome Offer Promotion (the “Promotion”) on the club1933 section through KMB App1933 (“App1933”), applicants agree to sign up simultaneously for The Point by SHKP (“The Point”) membership free-of-charge.
- For applicants who have never registered as The Point members before (“New Members”), you now agree and authorise KMB to the transfer and provision of your personal data to The Point to facilitate The Point’s member registration procedure and the registration of Promotion. Upon initial account registration, your first name, last name and mobile phone number will be passed to The Point. Upon first account log in and completion of club1933 profile, the following will also be passed to The Point for Promotion facilitation purpose: your email address, and relevant transactions using the registered valid Octopus Card or Octopus product (“Registered Octopus”) to take any bus routes operated by The Kowloon Motor Bus Company (1933) Limited (“KMB”) or Long Win bus Company Limited (“LWB”) (excluding jointly operated bus routes which are not operated by KMB and LWB, and Routes K12, K14, K17, and K18) (“Relevant Departure”).
- For applicants who are existing members of The Point prior to registering as a club1933 member (“Existing Members”), you now agree and authorise KMB to the transfer and provision of your mobile phone number and Registered Octopus transactions on Relevant Departures to The Point in order to complete the point registration of the Promotion after registration of your Octopus Card or product.
- New Members registered through club1933 section on KMB App1933 will be entitled to a Welcome Offer of 2,500 The Point Bonus Points (“Bonus Points”) upon registration of your Octopus card number, downloading the SHKP Malls App, logging into The Point account and taking One (1) Relevant Departure by Registered Octopus within the first 30 days from the member registration date during the Promotion Period. 2,500 The Point Bonus Points can be redeemed for a HK$10 Point Dollar (“Welcome Offer”).
- The first 500 Bonus Points will be credited automatically to The Point account of the New Member on the same day once the account is registered. The extra 2,000 Bonus Points will be credited to The Point account of the New Member within 30 working days upon successful registration of Octopus Card or product AND subsequently taking One (1) Relevant Departure by Registered Octopus.
- The Point will determine the New Member’s entitlement to the Welcome Offer based on the New Member’s record with The Point, and reserves the final decision to modify, cancel or suspend the Welcome Offer without prior notice.
- No Welcome Offer will be given to New Members who have cancelled their The Point membership within 6 months from the month of new application. No Welcome Offer will be given to Existing Members.
- New and Existing Members are eligible for the “Earn 2 Points Upon $1 Spending on Bus Route Services Operated by KMB / LWB” Promotion once you have completed the following steps within the first 30 days of registering as a club1933 member (“Earning Period”)(except KMB monthly pass holders):
- Completing club1933 membership registration by filling in email address and registering a valid Octopus Card or Product upon first log in; and
- Logging into The Point account on the SHKP Malls App.
- Eligible members can earn 1 The Point Bonus Point (Spending under HK$1 will not be counted) and 1 club1933 point (Earn 0.1 point for every HK$0.1 spending) by using their Registered Octopus to pay for bus rides for every HK$1 spent on Relevant Departure during Earning Period.
- The Bonus Points calculation is based on the actual fare deducted. The amount of the fare rebate is excluded in the Bonus Points calculation.
- Members can earn a maximum of extra 200 The Point Bonus Points during the whole Earning Period.
- The Point Bonus Points will be credited to the member’s The Point account automatically within 20 working days after the end of the Earning Period. Members may access their "Points Balance" on the SHKP Malls App to check the status of their points. The Point will determine the Member’s entitlement to the Bonus Points based on his/her record with The Point and the decision of which is final.
- club1933 points will be calculated and credited to the member’s club1933 account according to the club1933 Terms & Conditions.
- The Point Bonus Points, rewards and services are provided by The Point. club1933 is not directly or indirectly responsible for any related Bonus Points, rewards and services.
- Bonus Points calculation is based on the record in KMB and LWB systems. If, as a result of any computer, network, telephone or technical issues or any other issue which are not attributed to the fault of KMB, LWB and/or The Point, the registered data of any participant are lost, inaccurate, unidentifiable or damaged resulting in invalid data, KMB, LWB or The Point shall not be liable for such loss.
- If member has revised or updated the information of Registered Octopus, the club1993 points earned will be re-calculated according to the club1933 Terms & Conditions. For enquiries, please contact KMB CS Hotline at 2745 4466.
- Applicants can only register one (1) club1933 account and one (1) The Point account by one valid Octopus card number and mobile number, and enjoy the extra Bonus Point reward of “Earn 2 Points Upon $1 Spending on Bus Route Services Operated by KMB / LWB” Promotion once only. The Point and club1933 reserve the right to suspend or terminate any membership without any prior notice if duplicate registration of (i) same Octopus card number and/or mobile number; (ii) members use any accounts that belong to another person; or (iii) are found to be dishonest in their application for membership or exercise of member privileges.
- The Point Bonus Points shall have no cash value and cannot be exchanged for cash. The Point Bonus Points cannot be sold, bought, transferred or moved to other accounts.
- The above offers are available on a first-come, first-served basis.
- The Kowloon Motor Bus Company (1933) Limited, Long Win bus Company Limited and Sun Hung Kai Real Estate Agency Limited reserve the right to suspend, vary or discontinue any offers and services at anytime without further notice.
- The registration and use of The Point membership and Bonus Points is subject to the terms and conditions of “The Point”. For details, please refer to www.thepoint.com.hk/en, the App, WeChat Official Account or contact the staff at Customer Care Centre / VIP Counter of Participating Malls.
- In the event of any dispute, The Kowloon Motor Bus Company (1933) Limited, Long Win bus Company Limited and Sun Hung Kai Real Estate Agency Limited’s decision shall be final and binding on the applicants.
- In the event of any inconsistency between the Chinese and the English version of these terms and conditions, the English version shall prevail.
A. HK$10 Welcome Gift (“Welcome Offer”)
B. “Earn 2 Points Upon $1 Spending on Bus Route Services Operated by KMB / LWB” Promotion
The Point Terms and Conditions
Definitions
Unless otherwise defined, these terms should have the following meanings:
- “The Point by SHKP” (“The Point”) is an integrated loyalty program covering 23 participating SHKP Malls, including Kwun Tong apm, Tuen Mun Chelsea Heights, Tseung Kwan O East Point City, North Point Harbour North, Sha Tin HomeSquare, Tuen Mun K-Point, Sheung Shui Landmark North, Kwai Fong Metroplaza, Sheung Shui Metropolis Plaza, San Po Kong Mikiki, Mong Kok MOKO, Sha Tin New Town Plaza, Tseung Kwan O Park Central, Tseung Kwan O PopWalk, Tai Po Mega Mall, Tsuen Wan Tsuen Kam Centre, Tsuen Wan Plaza, Tai Po Uptown Plaza, Tuen Mun V city, Nam Cheong V Walk, Causeway Bay WTC, Yuen Long YOHO MALL and Yuen Long Plaza (collectively “SHKP Malls”). The applicable malls are subject to change without prior notice.
- A “Bonus Point” refers to a point earned in The Point integrated loyalty program, with 1 point earned for every HK$1 spent by an electronic payment method. There is no minimum spending requirement for uploading receipt for point registration via the SHKP Malls App (“the App”) / 新地商場會員計劃WeChat Official Account (“WeChat Official Account”). The receipt amount must be HK$100 or above for point registration at the VIP counter / Customer Care Centre of the malls in which the spending was made.
The Point Membership
- Customers must first register as members of The Point ("members") through the SHKP Malls App ("the App") / 新地商場會員計劃WeChat Official Account ("WeChat Official Account") / The Point Website ("Website") by entering the required information and an SMS authentication code.
- SHKP Malls App only supports iPhone 6 or above and iOS 9 or above, and Android 5.1 or above.
- The registered member name must be the same as the one stated on the related electronic payment receipts.
- Members must be at least 11 years old.
- Members must register a correct and valid mobile number from Hong Kong, Mainland China, Macau or Taiwan to receive an SMS authentication code. Members must be the legitimate owner of the registered mobile number (Note: the SMS authentication code will only be sent to the member's registered mobile number, i.e. if the member has turned on SMS Divert service, the SMS authentication code will still be only sent to the registered mobile number, but not the other mobile number that the member has diverted to). An email will be sent to the new member after successful registration for their records.
- Members must register an email address which they frequently use. In case members forgot their password, a new password will be sent to this email address.
- SHKP Malls take no responsibility for any undelivered SMS, push notifications or emails.
- Members must ensure that the information submitted on the registration form is authentic, accurate, complete, not misleading and without any elements of fraud.
- Welcome offer (if applicable) is applicable to customers upon successful registration. Each customer is entitled to the welcome offer once only. SHKP Malls will determine the customer's entitlement to the welcome offer based on the customer's transaction records with The Point.
- No welcome offer (if applicable) will be given to customers who have cancelled their membership within the past 6 months from the month of new application.
- SHKP Malls reserve the sole right to determine a person's eligibility for the membership and forfeit the welcome offer without prior notice.
- Mobile number submitted for registration must be authentic and valid. Virtual mobile number is not accepted to be used for registration. Each mobile number can only be registered by one member. Duplicate registration of the same mobile number or holding more than one membership accounts by the same individual will not be accepted. SHKP Malls shall have the right to, without any prior notice, immediately (i) suspend or terminate such membership; (ii) forfeit all the bonus points; and (iii) disqualify the member’s rights of further reward redemption.
- If members have changed their mobile number, members must inform SHKP Malls immediately and register a new membership with The Point with the new mobile number through SHKP Malls App, WeChat Official Account or Website. If members are found to have registered with The Point membership with a mobile number that they do not own legitimately, SHKP Malls have the right to suspend or terminate such membership without any prior notice.
- After successful registration, if members require changing their name or birthday month, they must visit the VIP counter / Customer Care Centre at any participating SHKP Malls in person with the respective supporting documents to update such personal information.
- The expiry date of migrated bonus points will remain unchanged. For example, if a member's bonus points at the New Town Plaza VIP Club are valid through 31 March 2019, then bonus points migrated from that VIP Club to The Point will also be valid through 31 March 2019.
- Membership and bonus points are non-transferable.
- Members should double-check their point records and details after any updates. All member data, bonus point and redemption records stored by SHKP Malls are final and conclusive.
- Members should keep their membership numbers, passwords and email addresses strictly confidential and secure. Members are fully responsible for any use of their accounts by any other person (including any third parties, whether used with or without the member's authorization).
- Staff at SHKP Malls ("mall staff") shall have the right to request members to present a valid identification document in order to verify the member data shown on the members' mobile phone.
- SHKP Malls reserve the right to suspend or terminate any membership without any prior notice if members use any accounts that belong to another person, or are found to be dishonest in their application for membership or exercise of member privileges.
- Members can choose to withdraw their membership through any one of the following means; the withdrawal request will be processed within 40 days:
- Visit the VIP counter / Customer Care Centre of a participating SHKP Mall in person;
-
- apm
-
Location
Customer Care Centre, Concourse and Upper Concourse -
Operating Hours
12:00-24:00 -
Hotline
3148 1200
- Chelsea Heights
-
Location
G/F Customer Care Centre -
Operating Hours
09:00-22:00 -
Hotline
2468 2009
- East Point City
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2628 7399
- East Point City
-
Location
L2 Gift Redemption Counter -
Operating Hours
13:00-22:00 -
Hotline
2628 7399
- Harbour North Phase I (point registration & gift redemption)
-
Location
G/F Customer Care Centre, Phase I -
Operating Hours
10:00-22:00 -
Hotline
2805 6605
- Harbour North Phase II (point registration only)
-
Location
1/F Customer Care Centre, Phase II -
Operating Hours
10:00-22:00 -
Hotline
2805 6605
- HomeSquare
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-21:00 -
Hotline
2634 0666
- K-Point
-
Location
2/F Customer Care Centre -
Operating Hours
10:00-22:00
Gift redemption: 13:00-22:00 -
Hotline
2450 0021
- Landmark North
-
Location
L4 Customer Care Centre (inside lift lobby) -
Operating Hours
10:00-22:00 -
Hotline
2639 9638
- Metroplaza
-
Location
L2 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2429 6500
- Metropolis Plaza
-
Location
L2 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2673 9808
- Mikiki
-
Location
G/F Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
3980 9930
- MOKO
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2397 0790
- New Town Plaza I
-
Location
L4 Customer Care Centre, New Town Plaza I -
Operating Hours
10:00-22:00 -
Hotline
2608 9329
- New Town Plaza III
-
Location
L2 Customer Care Centre, New Town Plaza III -
Operating Hours
10:00-22:00 -
Hotline
2691 6576
- Park Central
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-22:00
Gift Redemption: 13:00-22:00 -
Hotline
3417 4328
- PopWalk
-
Location
G/F Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2679 9300
- PopWalk 2
-
Location
G/F Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2679 9300
- Ocean PopWalk
-
Location
G/F Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2679 9300
- Tai Po Mega Mall
-
Location
L2 Customer Care Centre, Zone B -
Operating Hours
12:00-21:00 -
Hotline
2667 4316
- Tai Po Mega Mall
-
Location
L2 Customer Care Centre, Zone C (near TV wall) -
Operating Hours
10:00-22:00 -
Hotline
2665 6090
- Tsuen Kam Centre
-
Location
L2 Member Services Counter -
Operating Hours
10:00-22:00 -
Hotline
2413 4682
- Tsuen Wan Plaza
-
Location
L3 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2498 8343
- Uptown Plaza
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-21:30 -
Hotline
2653 8886
- V city
-
Location
Customer Care Centre, MTR Level -
Operating Hours
11:00-22:00 -
Hotline
2960 1800
- V Walk
-
Location
L2 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
3612 1000
- WTC
-
Location
P2 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2576 4121
- YOHO MALL I (point registration & gift redemption)
-
Location
L2 Customer Care Centre, YOHO MALL I -
Operating Hours
10:00-22:00 -
Hotline
2554 0023
- YOHO MALL II (point registration only)
-
Location
L2 Customer Care Centre, YOHO MALL II -
Operating Hours
10:00-22:00 -
Hotline
2479 2208
- Yuen Long Plaza
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-21:00 -
Hotline
2474 3828
- Send an email to thepoint-dpo@shkp.com or mail to Room 521, 5/F, Sun Hung Kai Centre, 30 Harbour Road, Wan Chai. The content must include the membership number, member name, registered mobile number and email address used for identity verification.
- Upon termination or expiry of membership, all unredeemed bonus points in the member’s account will be forfeited without further notice. We will retain your personal data for nine (9) months following the termination of your membership.
“Biometric Authentication” Function
Login to the “SHKP Malls” App and redeem rewards using “Biometric Authentication” function
- Use of the “Biometric Authentication” function to login to the “SHKP Malls” App (“the App”) and redeem rewards is subject to these Terms and Conditions. By registering and activating the “Biometric Authentication” function in the App with your mobile phone or mobile device ("Designated Device"), you will be regarded as having accepted and will be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please do not register and activate the “Biometric Authentication” function in the App with any Designated Device.
- The “Biometric Authentication” function is currently available on Designated Device: (1) Apple iPhone operating on iOS version 10.3 or above and (2) Android mobile device operating on Android OS version 6.0 or above.
Authentication using fingerprint is available on: (1) Apple iPhone 5s or later models with Touch ID function and operating on iOS 10.3 or above and (2) Android mobile device operating on Android OS version 6.0 or above with compatible fingerprint sensor and recognized Trusted Execution Environment (TEE) enabled.
Authentication using facial map (which is facial recognition) is available on Apple iPhone X or later models with Face ID function and operating on iOS 11.0 or above. - When you use “Biometric Authentication” function to login to the App and redeem rewards, you are using the fingerprint and facial map (as applicable) that is stored on your Designated Device to authenticate your identity, instead of account password. The App will access the biometric identity sensor in your Designated Device to perform the authentication using the information on that sensor. The Point will not collect and store your biometric credentials in any event.
- You should ensure that you only store your own biometric credentials on your Designated Device and use your own biometric credentials to login to the App and redeem rewards. Notwithstanding this clause, if you store any other person’s biometric credentials on your Designated Device, you will be taken to have permitted that other person to use his/her biometric credentials to access your The Point member account, including but not limited to redeeming your rewards and obtaining your bonus points.
- You should not use facial map for authentication if you have an identical twin sibling or if your facial features are developing or are expected to change.
- The “Biometric Authentication” function and the biometric identity sensor are built into the mobile phone or module on members’ permitted mobile device and provided and operated by third party service providers. The Point does not operate nor control the “Biometric Authentication” function and biometric identity sensor. The Point is not responsible for any issues arising from, including but not limited to the related technology and their performance. Please contact your mobile phone or mobile device service provider if you have any queries, opinions and complaints.
- The Point reserves the right to modify, suspend or terminate the use of the “Biometric Authentication” function in mobile phone or mobile device to login to the App and redeem rewards, and the right to modify these Terms and Conditions from time to time without prior notice. In case of disputes, The Point's decision is final.
- The English version of these Terms and Conditions shall prevail wherever there is any inconsistency between the Chinese and English versions.
- Apple, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries.
- Android™ is a trademark of Google LLC.
Point Registration
- Members can earn 1 bonus point for every HK$1 spent by electronic payment at participating merchants under SHKP Malls.
- Eligible electronic payments are limited to credit cards, EPS, debit cards, Apple Pay, Google Pay, Samsung Pay, UnionPay Quick Pass, WeChat Pay, Alipay or other stored value facilities under the regulatory supervision of the “Payment Systems and Stored Value Facilities Ordinance” (Cap. 584) (including but not limited to Octopus, Octopus O!ePay, Tap & Go and TNG Wallet).
- There is no upper limit for bonus point registration per member account per transaction day (except HomeSquare. Members with spending in HomeSquare can earn a maximum of 300,000 bonus points per transaction day. This applies to promotional offers of all kinds, including but not limited to welcome offers, birthday offers, multiple point rewards for selected merchants (if applicable), referral point rewards (if applicable), etc), while the maximum eligible spending amount of each transaction for point registration is under clause 8 of Point Registration.
- Members must register bonus points earned within 14 days of the invoice date stated on the machine-printed receipts; expired receipts will not be accepted for point registration.
- Bonus points have two expiry dates each year, 31 March and 30 September. This means bonus points earned from 1 October in the previous year to 31 March this year will expire on 31 March of the next year, and must be used to redeem rewards on or before 31 March of the next year. Bonus points earned from 1 April to 30 September this year will expire on 30 September of the next year and must be used to redeem rewards on or before 30 September of the next year. Expired bonus points will be forfeited automatically.
- Birthday Offer Double Bonus Points:
- Applicable to May-December birthday members in 2021: Members shall spend in their birthday months (the registered birthday month must be the same as the information shown on his/her ID card or passport) and enjoy double bonus points for their successfully approved receipts of the first bonus point registration date. Extra birthday bonus points will be credited to the member’s account automatically within 5 working days from the bonus point registration date. (Note: Each member can earn a maximum of 30,000 extra birthday bonus points per year)
- Applicable to January-April birthday members in 2021: Members can enjoy double bonus points for their first HK$30,000 spent on the first spending date in their birthday months (the registered birthday month must be the same as the information shown on his/her ID card or passport). Extra birthday bonus points will be credited to the member’s account automatically on the last day of the following month upon successful point registration. (Note: Each member can earn a maximum of 30,000 extra birthday bonus points per year)
- Earning Bonus Points:
- Uploading of receipts through SHKP Malls App or WeChat Official Account: members can register bonus points through the “Upload Receipt” function by uploading merchant’s machine-printed receipts and corresponding electronic payment slips (which must show the payment made by the member). There is no minimum spending requirement and any amount under HK$1 will not be counted. Submissions will be reviewed within 3 working days; members should keep the original receipts and related electronic slips in case they are required for confirmation. Bonus points will be added to member’s account automatically after approval, and a status update will be sent by push notification to the member’s app or WeChat Official Account; members should ensure the notification functions are enabled for the App. Members can also check the status of their request under “Points Balance” in the app (listed according to spending dates).
- At the VIP counter / Customer Care Centre of the malls where the spending was made: members are required to present their e-membership card (i.e. QR code) through the SHKP Malls App, WeChat Official Account or provide their registered mobile number with the merchants’ machine-printed receipts and corresponding electronic payment slips (which must show the payment made by the member) (The spending amount must be HK$100 or above. There is no minimum spending requirement on movie tickets and cinema merchandises including purchases in snack stall / gifts shop and any amount under HK$1 will not be counted) within operating hours to register their bonus points. Staff shall have the right to request members to show their payment settlement such as credit card, EPS card, Debit Card, Apple Pay interface, GooglePay interface, Samsung Pay interface, UnionPay QuickPass interface, WeChat Pay interface, Alipay interface and other Stored Value facilities under the supervision of the “Payment Systems and Stored Value Facilities Ordinance” (Cap. 584) (including but not limited to Octopus, Octopus O!ePay, Tap & Go and TNG Wallet) for verification and confirmation of related transaction information. Each member can only provide 10 sets of receipts for point redemption each time. For remaining receipts, members need to queue up again for the next point redemption process and cannot combine with previously used receipts for point redemption.
- Auto-earn The Point Bonus Points: please refer details to terms and conditions under “Auto-earn The Point Bonus Points”.
- Using the “Upload Receipt” function through the SHKP Malls App or WeChat Official Account, the maximum spending amount valid for each receipt uploaded is HK$30,000. If amounts over HK$30,000, points beyond the HK$30,000 ceiling will be forfeited and will not be re-issued. To redeem the full amount of qualified points for spending over HK$30,000, members must register points in person at the VIP counter / Customer Care Centre of the malls where the spending was made.
- Members must present movie tickets for point registration. Amount stated on movie tickets will be counted for point registration. Using the "Upload Receipt" function through SHKP Malls App or WeChat Official Account, members can upload a maximum of 4 tickets per time.
- Using the "Upload Receipt" function through SHKP Malls App or WeChat Official Account, members can only upload one merchant's machine-printed receipt and corresponding electronic payment slip at a time. Multiple receipts, or submissions in which either the merchant's receipt or payment slip is missing, will not be accepted.
- Using the "Upload Receipt" function through SHKP Malls App or WeChat Official Account, members are required to enter their spending information, including the mall where the spending was made. If the member enters this information incorrectly or incompletely, the submission will be rejected and they will have to re-submit it within 14 days of the invoice date stated on the machine-printed receipts.
- SHKP Malls retain the authority to withhold any point registration from members with faulty receipts, including but not limited to an unclear photo uploaded, a duplicated receipt number, a transaction paid by cash etc. SHKP Malls reserve the right of final decision in case of any dispute.
- Only clear images of merchant's machine-printed receipts and payment slips will be accepted for registering bonus points through SHKP Malls App or WeChat Official Account. Member should ensure their mobile network is stable while uploading the images. SHKP Malls take no responsibility for an unsuccessful upload in case of an unstable mobile network.
- All uploaded receipts and payment slips will be used for point registration, verification and internal audit only, and the aforesaid information will be retained for nine (9) months following the termination of your membership.
- Bonus point registration accepts the receipt of purchasing designated festive food coupons (only limited to mooncake (including ice cream mooncake), Chinese New Year pudding, rice dumpling and Chinese preserved sausage vouchers). Receipts for using these designated festive food coupons and the following are not eligible to register for bonus points: Apple Store; travel agencies and cross-border buses; property agencies; fitness and beauty centers (except those beauty centers in PopWalk until 30 September 2021 or further notice); elderly homes; medical and dental/clinic services; carwash, car care services, automotive products and related service or the purchase of parking cards; kiosks, exhibition venues and temporary exhibition booths / Pop Up Stores (this merchant list is subject to change from time to time without prior notice. For details, please contact SHKP Malls); tenants in office buildings; hotels; banking services; insurance premiums; money exchange shops; tuition (except those tuition fees paid in PopWalk until 30 September2021 or further notice)/membership/any other monthly fees; the purchase or topping-up of Octopus cards; value-added or payment services; mail, fax, email or phone orders; online shopping (except online purchase of movie tickets); telecommunication fees or purchase of calling cards; purchase of tickets, such as mall events or concert tickets, admission tickets to Ma Wan Park Noah’s Ark or sky 100 Hong Kong Observation Deck; trade-in transactions or product redemptions; purchase and use of cash coupons, gift cards, gift certificates, SHKP Mall Gift Certificates; SHKP Mall e-Gift Certificates; gift cards; membership cards, bonus point cards, discount cards or value-added cards, shoe coupons, soup coupons, drink coupons, food coupons, cake cards and wedding coupons (including but not limited to cake cards, Chinese bridal cake cards, wedding vouchers and wedding coupons); purchase of gold grains, bars or deposits for gold saving club, payments settled by cash; payments with a handwritten, reprinted or photocopied receipt and payment slip; cancelled or returned transactions; or other non-eligible transactions.
- All valid receipts and electronic payment slips must be machine-printed and clearly show the name of the merchant, shop address, invoice number, transaction number, transaction date and amount of the transaction.
- The highest amount stated on merchant's machine-printed receipts or corresponding electronic payment slips will be counted for points registration (while discounts, the use of cash coupons, promotion coupons or promotional codes deducted amounts will not be eligible for point registration).
- For installment payment, the full amount listed on the merchant's machine-printed receipt will be counted towards redemption. For deposit payment and corresponding balance payment, the amount listed on the respective merchant's machine-printed receipts will be counted towards redemption.
- Split payment receipts will not be accepted. Payment receipts from the same shop cannot be split into different receipts or payment slips for point or reward redemption. Therefore, the payment amount on the machine-printed receipts and corresponding electronic payment slips must be the same.
- Each receipt and corresponding payment slip can only be used for point registration once and cannot be used in conjunction with other offers and promotions, except free parking.
- If a member wants to cancel a purchase that has been used to redeem bonus points and get a refund, the member must first return the earned bonus points at a VIP counter / Customer Care Centre at the mall where the spending was made before getting a refund from the merchant. If a member is found using receipts that have earned bonus points from The Point to get a refund, SHKP Malls have the right to deduct corresponding points from their accounts. Members are also required to return redeemed rewards or gifts, or to pay the appropriate fee for any activity joined as a reward (with that sum to be determined by SHKP Malls).
- The Point membership and bonus points registered are for the sole use of the member and cannot be transferred to others. Receipts which do not belong to the member cannot be registered for bonus points.
- The name shown on the payment card must be the same as the registered member's name. Mall staff shall have the right to ask members to present documents to verify their identity and confirm a transaction, including valid identification documents and the original payment receipt or transaction record matching the payment settlement of their credit card, EPS, debit card, Apple Pay, Google Pay, Samsung Pay, UnionPay QuickPass, WeChat Pay, Alipay or other stored value facilities under the supervision of the "Payment Systems and Stored Value Facilities Ordinance" (Cap. 584) (including but not limited to Octopus, Octopus O!ePay, Tap & Go and TNG Wallet).
- For the benefit of members and patrons, mall staff shall have the right to request the original merchant's machine-printed receipts and corresponding electronic payment slips from members for internal verification, and to record these by photographing, photo-copying and recording any relevant details. If the member refuses to present the original receipts, mall staff shall have the right to reject their point registration request. In case of disputes, SHKP Malls reserve the right of final decision.
- Members can check their latest point balance on the SHKP Malls App / WeChat Official Account / Website. All point records in The Point system should prevail, final and conclusive. The Point will not accept any claim of missing bonus points after transaction. In the event of technical issues or any abnormal incidents that prevent The Point from retrieving information of a member's point balance from the system, SHKP Malls will not bear any responsibilities for any loss or damage.
- Bonus points shall have no cash value and cannot be exchanged for cash. Bonus points cannot be sold, bought, transferred or moved to other accounts.
- Staff of SHKP Malls and shop staff at mall merchants ("shop staff") whom are members of The Point membership program are not eligible to register points or redeem gifts from the SHKP mall that they work for. Shop staff cannot register bonus points or redeem rewards on behalf of members. SHKP Malls reserve the right to reject such point registration requests.
- SHKP Malls reserve the right to terminate the membership of any member immediately if they are found to have registered bonus points with counterfeit receipts, receipts stolen from another person or using the member account (including but not limited to registering member account, bonus points or redeeming rewards) in any dishonest way. The member's bonus points will be forfeited immediately and no reward redemption will be SHKP Malls shall have the right to request a return of all redeemed rewards and to lodge a claim for compensation of any losses suffered by SHKP Malls. The individual in question shall have no right to object to such an arrangement.
- SHKP Malls shall have the right to cancel or deduct bonus points that are granted to any members by error without prior notice.
- SHKP Malls will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception or blocking by third party applications that cause the delay, loss, mistake or corruption of an information transfer.
- If a member breaches any of these terms and conditions, including registering bonus points with receipts or the mobile phone of another person or in any dishonest way, or being shop staff and registering bonus points with transactions made by customers or on behalf of customers, or if SHKP Malls have reasonable grounds to believe that these terms and conditions have been so breached, SHKP Malls shall have the right to suspend or terminate that membership and lodge a claim for compensation of any losses suffered by SHKP Malls or participating merchants arising from this breach. SHKP Malls will not accept any suspended or terminated memberships' registered mobile numbers to register with The Point membership again.
- In case of disputes related to point registration, SHKP Malls, participating merchants and suppliers reserve the right of final decision.
Auto-earn The Point Bonus Points
- Applicable to Members with Dual Membership of YATA-Fans and The Point
- By activating the “Auto-earn The Point Bonus Points” function successfully, you will be regarded as having agreed to these Terms and Conditions. Upon spending in designated YATA department stores or supermarkets (applicable to stores in The Point participating malls) and earning of YATA-Fans points, system will automatically transfer and provide related spending receipt details and mobile phone number of member to The Point for bonus point registration. Member can earn 1 The Point bonus point for every HK$1 spent (applicable to any spending receipt amount equivalent to or higher than HK$1). Eligible receipts include the receipts paid by cash and purchase of YATA gift certificate, while receipts of following are not eligible to register for bonus points of The Point: online shopping and use of gift certificates, cash coupons, YATA gift certificate / eCoupon, SHKP Mall Gift Certificates and SHKP Mall e-Gift Certificate.
- Member’s registered mobile phone numbers for YATA-Fans and The Point must be the same to enable the “Auto-earn The Point Bonus Points” function.
- Upon successful activation of “Auto-earn The Points Bonus Points” function, but for whatever reasons, the member has not registered or is rejected to earn YATA-Fans points upon spending in designated YATA department stores or supermarkets, system will not automatically transfer and provide related spending receipt details to The Point for bonus point registration.
- Upon successful bonus point registration under “Auto-earn The Points Bonus Points” function, the corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to “Auto-earn The Points Bonus Points”, “Uploading of receipts through SHKP Malls App or WeChat Official Account “or “At the VIP counter / Customer Care Centre”.
- The Point bonus points, rewards and services are provided by The Point. YATA-Fans is not directly or indirectly responsible for any related bonus points, rewards and services.
- The Point bonus point will be credited to The Point account of the member automatically within 3 working days after approval.
- The Point member's Birthday Offer is applicable to the auto-earned basic point only, i.e. every HK$1 spending at designated YATA department stores or supermarkets (applicable to stores in The Point participating malls only) is entitled to 1 extra birthday bonus point only.
- The registration and use of The Point bonus points is subject to others terms and conditions in “Point Registration”. If there is any inconsistency, the terms and conditions in “Auto-earn The Points Bonus Points” of this session shall prevail.
- In case of disputes, the decision of Sun Hung Kai Real Estate Agency Limited and YATA Limited shall be final and conclusive.
- Applicable to Members with Dual Membership of SmarTone Plus and The Point
- From now till 30 June 2021, upon spending at designated SmarTone stores (applicable to stores in The Point participating malls only), system will automatically transfer and provide related spending receipt details and mobile phone number of SmarTone mobile service plan users (“Users”) (who successfully activating the Auto-earn The Point Bonus Points function) to The Point for bonus point registration. Users can earn 2 The Point bonus points (1 basic point and 1 extra point respectively)for every HK$1 spent(applicable to any spending receipt amount equivalent to or higher than HK$1, while any amount under HK$1 will not be counted.)Eligible receipts include the receipts of purchase of designated handsets and accessories (including the receipts paid by cash. For installment payment, the full amount listed on the merchant’s machine-printed receipt will be counted towards redemption. For deposit payment and corresponding balance payment, the amount listed on the respective merchant’s machine-printed receipts will be counted towards redemption.), The following spending amount are not eligible to register for bonus points of The Point, including but not limited to value-added services (which include Apple Care and SmarTone Screen Replace), telecommunication fees, monthly fee, purchase of prepaid cards/calling cards, fines, compensation , trade-in transactions or product redemptions, rebate, online shopping (excluding handset prepayment) and use of gift certificates, cash coupons, eCoupons, SHKP Mall Gift Certificates and SHKP Mall e-Gift Certificates.
- User’s SmarTone mobile service plan mobile number and the registered mobile phone number of The Point must be the same used to in order to activate the Auto-earn The Point Bonus Points function.
- Upon successful bonus point registration under “Auto-earn The Points Bonus Points” function, the corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to “Auto-earn The Points Bonus Points”, “Uploading of receipts through SHKP Malls App or WeChat Official Account “or “At the VIP counter / Customer Care Centre”.
- The Point bonus points, rewards and services are provided by The Point. S Rewards Limited is not directly or indirectly responsible for any related bonus points, rewards and services.
- The Point bonus points will be credited to The Point account of the User automatically within 3 working days after receipt approval.
- The Point member's Birthday Offer is applicable to the auto-earned basic point only, i.e. every HK$1 spending at designated SmarTone stores (applicable to stores in The Point participating malls only) is entitled to 1 extra birthday bonus point only.
- If User requests for a refund (full or partial) of transaction in SmarTone stores (applicable to stores in The Point participating malls only), The relating Point bonus points will not be credited to The Point account of the User; or The Point bonus points that are credited will be automatically deducted from the point balance of The Point account of the User.
- In case of fraud or abuse case, SHK Real and S Rewards Limited reserve the right to forfeit or deduct the bonus points that are credited without any prior notice.
- The registration and use of The Point bonus points is subject to others terms and conditions in “Point Registration”. If there is any inconsistency, the terms and conditions in “Auto-earn The Points Bonus Points” of this session shall prevail.
- In case of disputes, the decision of SHK Real and S Rewards Limited shall be final and conclusive.
- Applicable to Using Food Self Pick-up Service
- Members who complete the transaction are to be rewarded 1 bonus point for every HK$1 spent. No minimum spending requirement is set for uploading receipt for point registration. The bonus points will be credited to The Point account of the member automatically on the same day once the transaction is confirmed.
- Upon successful bonus point registration under Food Self Pick-up Service, the corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to Food Self Pick-up Service, “Uploading of receipts through SHKP Malls App or WeChat Official Account “or “At the VIP counter / Customer Care Centre”.
- The Point member's Birthday Offer is applicable to the auto-earned basic point only, i.e. every HK$1 spending at Food Self Pick-up Service is entitled to 1 extra birthday bonus point only.
- The Point bonus points earned from the order will be deducted via system from The Point account of the member within 30 days from the day of order cancellation.
- The registration and use of The Point bonus points is subject to others terms and conditions in “Point Registration”. If there is any inconsistency, the terms and conditions in “Food Self Pick-up Service” shall prevail.
- In case of disputes, the decision of SHK Real shall be final and conclusive.
- Applicable to the rewards redemption with online payment for the special price
- Members who complete the reward redemption with online payment for the special price are entitled to 1 bonus point for every HK$1 spent. The Point bonus points will be credited to The Point account of the member automatically on the same day once the transaction is confirmed. The corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to the “Uploading of receipts" function of SHKP Malls App and WeChat Official Account or approach the VIP counter / Customer Care Centre in person.
- Merchants/ suppliers may reject the redemption accordingly to their operation conditions and refund of the respective bonus points and special price will be made accordingly. The redeemed bonus points and special price will be refunded, the duration of receiving refund depends on the practice of issuing banks of the credit cards; however, SHK Real has no liability or compensation shall be made for any issues, loss, charges incurred due to rejection of the order. The Point bonus points earned from the order will deduct from The Point account of the member at the same day of cancellation.
- The Point member's Birthday Offer is not applicable to the auto-earned basic point via reward redemption with online payment for the special price.
- The registration and use of The Point bonus points is subject to others terms and conditions in “Point Registration”. If there is any inconsistency, the terms and conditions in “Reward Redemption and Merchant Privileges” shall prevail.
- In case of disputes, the decision of SHK Real shall be final and conclusive.
Food Self Pick-up Service
- All food and beverage ordering is for takeaway pick-up only, delivery is not included and not applicable to dine-in.
- Merchants/Suppliers (as the case may be) reasonably endeavor to comply with the special instructions for an order. However, in some cases where this is not feasible, possible or commercially reasonable, the Merchants/Suppliers reserve the right to proceed to prepare the order in accordance with standard operating procedures. Neither Sun Hung Kai Real Estate Agency Limited ("SHK Real") nor the Merchants/Suppliers shall be responsible to replace or refund an order that does not conform to special instructions provided.
- SHK Real, the participating malls, Merchants/Suppliers are not obligated to provide ingredient information or allergen information on the App and do not guarantee that the Goods sold by Merchants/Suppliers are free of allergens. Please contact the Merchants/Suppliers before placing an order on our App for any allergic reactions or dietary restrictions and other requirements.
- Members have the right to a refund for a cancelled order only if the Merchant/Supplier has not yet accepted the order. Should members still decide to cancel the order after it has been accepted by the Merchants/Suppliers, you understand that no refunds (whether in whole or in part) will be issued and no Goods in the cancelled order will be tendered to the members.
- When order placed, order ready for pick-up email notification will indicate the time for Pick-Up the order ("Pick-up Time"). The Merchants/Suppliers will prepare the order by the Pick-up Time. In some cases, a reasonable delay may be expected. The Pick-up Time is not guaranteed by either SHK Real, participating malls or the Merchants/Suppliers.
- Members must arrive at the pick-up location to collect your Goods according to the Pick-up Time. Merchants shall not be obliged to provide the order if members fail to Pick-Up the order within the reasonable period of time. Members will still be charged for the Goods in the event fail to pick-up Goods from the Merchants/Suppliers, which no refund, exchange of Goods or any other form of products or services shall be made.
- In the event of unreasonable delays in Pick-Up attributable to Members, member bears the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, no refund or replacement of the Goods shall be made.
- All members using Food Self Pick-up Service must reach 18 years of age. Members below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the App and/or purchase of Goods.
- To use the App, you will need to provide your personal information including a valid name, email address, a mobile phone number and a payment method details. To purchase an order, depending on which payment method you opt for, you may need to provide us with your credit card details. You accept that all orders placed under you are your sole responsibility.
- SHK Real, the participating malls and the participating Merchants/Suppliers will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception, blocking by third party applications, incomplete/ inaccurate/ missing information provided by customers that cause the delay, loss, mistake or corruption of an information transfer, which caused failure of completion of order/transaction, failure of delivery of confirmation email for pick-up verification or other issues of order/transaction.
- Members are obliged to provide information that is complete, accurate and true for the proper processing of the order, including your contact and payment information.
- To complete an order, please follow the onscreen instructions after clicking 'Confirm'. Members are required to review and confirm that all the information provided, including the amounts, pick-up details, personal details, payment information, and promotion codes (if applicable) is true, accurate and complete before you click "Confirm".
- Prices quoted on the App shall be displayed in the Hong Kong Dollar. Prices and offers on the App may vary. A breakdown of the prices, discount or promotion offer and additional charges are displayed before Checkout. Confirmation of order information and payment means members accept all amounts, additional charges and the final 'Total' amount which is displayed upon order placement.
- Members should enter and use the promotion code to enjoy the discount or offer before confirm the order. Except specified, no retrospective arrangement can be made.
- Once the order is confirmed, no modifications, cancellation, refund, exchange, exchange for cash shall be made and it's not transferable.
- Once you have pushed the button to submit order, it means you consent that your information (including but not limited to title, first name and last name and mobile phone number) will be transferred and provided to Merchants/Suppliers for the purpose of handling order. Member's information will be kept by the Merchants/Suppliers until 12:00am that night.
- Limited quota applies on all the Goods supplies, while stock lasts.
- All orders placed on this App must be paid in advance through the system payment gateway. No other payment method will be accepted. Cash or credit card payment made upon collection at pick-up location will not be accepted.
- All purchase and transaction on this App is not eligible for any promotion, rewards, redemption activities of malls, including bonus point registration of gift (except for free parking offer redemption and other offers specified).
- Members who complete the transaction are to be rewarded 1 bonus point for every HK$1 spent. No minimum spending requirement is set for uploading receipt for point registration. The bonus points will be credited to The Point account of the member automatically on the same day once the transaction is confirmed. The registration and use of The Point bonus points is subject to others terms and conditions in "Point Registration". If there is any inconsistency, the terms and conditions in "Food Self Pick-up Service" shall prevail.
- Upon successful bonus point registration under Food Self Pick-up Service, the corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to Food Self Pick-up Service, "Uploading of receipts through SHKP Malls App or WeChat Official Account "or "At the VIP counter / Customer Care Centre".
- Visa and Mastercard are accepted for payment on the App. SHK Real reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. All payment shall be processed by third party payment service provider(s). Members agree that respective credit card / payment information will be stored with third party payment service provider(s) upon confirmation of order information and payment.
- Members must ensure that sufficient fund on credit card or any related wallet to fulfil payment of an order. SHK Real, the participating malls and the participating Merchants/Suppliers will not bear any responsibility in any case of failure of order placement caused by insufficient fund.
- Should members still decide to cancel the order after it has been accepted by the Merchants/ Suppliers, you understand that no refunds (whether in whole or in part) will be issued and no Goods in the cancelled Order will be tendered to the members. Members can only cancel the whole order. Partial cancellation is not accepted.
- Merchants/ suppliers may reject the order accordingly to their operation conditions and refund will be made accordingly. Cancellation of the whole order is allowed, whereas partial cancellation is not accepted. The duration of receiving refund depends on the practice of issuing banks of the credit cards. However, no liabilities or compensation shall be made for any issues, loss, charges incurred due to rejection of the order. The Point bonus points earned from the order will be deducted via system from The Point account of the member within 30 days from the day of order cancellation.
- An order confirmation email will be sent to the email address provided upon payment successfully settled and the order request will be also sent to the Merchants/Suppliers. Members can also view their order details in "My Orders" in the Food Self Pick-up Service page in the App. You will receive an order ready for pick up email upon Merchants/Suppliers' acceptance of your order request, which an order number will be attached in the email and please present this order number accordingly at the specified pick-up time and location. In case that the order is rejected by the Merchants/Suppliers, members will receive an email for cancellation. Please contact the Merchants/Suppliers directly for order enquiries. Please check the "Junk" or "Spam" mailbox in the email account or contact the Merchants/Suppliers directly. Members shall be responsible for the accuracy of the email address.
- A confirmation email will be sent to email address provided upon order confirmation. An order number for pick-up will be enclosed in the order ready for pick up email upon Merchants/Suppliers' acceptance of order request. Members should provide and access the valid email account and internet to get and present the email for collection at the designated pick-up location.
- A unique order number will be sent for each transaction and can be used once for the Goods collection. Order number will be void upon collection of the Goods. Please keep this order number in safe and do not share with others. Invalid/ void order number will not be accepted. No replacement, exchange or refunded will be made for invalid / void order number.
- Members are responsible for inspecting the Goods/order when Pick-Up and shall report any issues and/or defects to the Merchants/Suppliers before leaving the premises of pick-up location.
- All Goods are non-refundable, non-transferrable, not for sale, non-exchangeable for cash, cash coupon, gift certificate, coupon, products or services.
- From time to time, the App, participating SHKP malls, the Merchants/Suppliers may run marketing and promotional campaigns which offer promotion codes, discounts, and other promotional offers to be used on the App. These offers are subject to validity periods, redemption periods, and in certain cases, may only be used once.
- Offers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Offers. Unless otherwise stated, Offers can only be used on this App. Offers cannot be exchanged for cash or for sale as well.
- SHK Real, participating SHKP malls and the Merchants/Suppliers reserve the right to void, discontinue or reject the use of any promotion offer without prior notice.
- The right of pick-up or usage of the Goods, services or offer will be become invalid upon suspension or termination of operation of the Merchants/Suppliers.
- While the participating SHKP malls and the Merchants/Suppliers makes reasonable efforts to ensure the provision of the App are updated, but do not warrant or represent that the App shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Members acknowledge and agree that use of or reliance upon the App and any content, goods, products or services accessed or obtained thereby is at sole risk and discretion.
- Please expect temporary interruptions and suspension of the App due to scheduled or regular/ ad hoc system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure. SHK Real, the participating malls, Merchants/Suppliers will not bear any responsibilities.
- To the extent permitted by law, SHK Real, participating SHKP malls and the Merchants/Suppliers (which shall include SHK Real and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with the App, services, and any website linked to the App and any content or material posted on it. Your exclusive remedy with respect to your use of the App is to discontinue your use of the Platforms. SHK Real, participating SHKP malls and the Merchants/Suppliers entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the App or for any other claim related in any way to your use of the App. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if SHK Real, participating SHKP malls and the Merchants/Suppliers entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the App, participating SHKP malls and the Merchants/Suppliers entities, its agents, representatives and service providers' liability shall be limited to the extent permitted by law.
- SHK Real, participating SHKP malls and the Merchants/Suppliers shall neither be liable for actions or omissions of the Merchants/Suppliers nor members in regard to provision of the Goods and where Merchants/Suppliers Delivery applies to your order. The App and participating SHKP malls do not assume any liability for the quantity, quality, condition or other representations of the Goods and/or services provided by the Merchants/Suppliers or guarantee the accuracy or completeness of the information (including menu information, photos and images of the Goods) displayed on the Merchants/Suppliers' listing/offering on the App. Nothing in these Terms shall exclude the Merchants/Suppliers' liability for death or personal injury arising from Vendor's gross negligence or willful misconduct.
- SHK Real and the participating malls shall not be responsible for any obligations and liabilities in relation to the products or services provided by the respective product or service provider(s).
- SHK Real, the participating malls and the Merchants/Suppliers reserve the right to cancel any order and/or suspend, deactivate or terminate any members' use in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with the order.
- SHK Real and the participating malls will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception or blocking by third party applications that cause the delay, loss, mistake or corruption of an information transfer.
- All orders and transactions are also subject to the terms and conditions of Merchants/Suppliers.
- All photos and description on this App are for reference only.
- Pick-up shall be rescheduled or rearranged upon Tropical Cyclone Warning Signal No.8 or above or Black Rainstorm Warning hoisted subject to the decision made by the Merchants/Suppliers and actual operation condition of the store. .
- Members agree and consent to SHK Real, participating SHKP malls and the Merchants/Suppliers and any of its affiliate companies collecting, using, processing, transfer and disclosing the Personal Data in accordance with these Terms and as further described in our Privacy Policy. The Privacy Policy is available via the links on the App, and shall form a part of these Terms.
- Members agree to indemnify, defend, hold harmless the App, participating SHKP malls and the Merchants/Suppliers, its directors, officers, employees, representatives, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from the use of the App or breach of these Terms.
- The App may contain links to other third party websites and by clicking on these links, members agree to do so at their own risk. The App, participating SHKP malls and the Merchants/Suppliers do not control or endorse these third party websites or links and shall not be responsible for the content of these linked pages. The App, participating SHKP malls and the Merchants/suppliers accept no liability or responsibility for any loss or damage, which may be suffered by any person in relation to their access and use of these third party links and websites.
- SHK Real, the participating SHKP malls and Merchants/suppliers have the right to terminate or suspend any access to the App, for any reason, including, without limitation, if SHK Real, the participating SHKP malls and Merchants/suppliers, in its sole discretion, considers the use to be unacceptable, or in the event of any breach of the Terms. SHK Real, the participating SHKP malls and Merchants/suppliers may, but shall be under no obligation to, provide a warning prior to termination of the use of the App.
- SHK Real and participating SHKP malls may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and members agree to the new Terms by continued use of the App.
- If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any provision in these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision.
- SHK Real, participating SHKP malls and the Merchants/Suppliers reserve the right and revision on above terms without prior notice. SHK Real, participating SHKP malls and the Merchants/Suppliers reserve the right of final decision in any dispute.
Reward Redemption and Merchant Privileges
- Members can redeem desired rewards with the respective bonus points and the special price (if applicable) needed via the SHKP Malls App or 新地商場會員計劃WeChat Official Account. Upon confirmation, the corresponding bonus points will be deducted instantly from the member’s accounts. No cancellation or point refund is allowed.
- Members are required to collect or use the redeemed rewards at the designated location or participating merchants within the designated period in person. Otherwise, the rewards will be forfeited automatically, with no refund of rewards, bonus points or the paid special price.
- To use a SHKP Mall e-Gift Certificate or merchant’s e-coupon in exchange for physical gifts or e-coupons at e-cert participating merchants or respective merchants, members must open the SHKP Malls App’s or WeChat Official Account’s in-app scanner and scan the QR code provided by the e-cert participating merchants or respective merchants, in order to confirm that the reward is used/collected.
- For redemption of gifts or event passes offered by SHKP Malls, members must scan a designated QR code or present the QR code in their e-coupon on the SHKP Malls App or WeChat Official Account at the mall’s VIP counter / Customer Care Centre or event venue locations, whichever is appropriate.
- Applicable to the rewards redemption with online payment for the special price:
- Members must reached 18 years of age or must obtain consent from parent(s) or legal guardian(s) for members below the age of 18, who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the App and/or redemption.
- To confirm the redemption, depending on which payment method you opt for, you may need to provide us with your complete, accurate and true credit card details. You accept that all redemptions placed under you are your sole responsibility.
- SHK Real, the participating malls and the participating Merchants/Suppliers will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception, blocking by third party applications, incomplete/ inaccurate/ missing information provided by customers that cause the delay, loss, mistake or corruption of an information transfer, which caused failure of completion of order/transaction, failure of delivery of confirmation email for pick-up verification or other issues of order/transaction.
- Members are required to register your eligible credit cards of Visa, MasterCard or UnionPay (“Eligible credit cards”) in the Payment Method for online payment. The registration will also be applicable to the Auto Payment Parking Service. Members are required to select any registered eligible credit card for online payment in each redemption. Members can remove any registered eligible credit card in the Payment Methods anytime.
- After the selection of payment credit card, please follow the onscreen instructions to input Membership Password and click “Confirm”, then complete the redemption as instructed. Members are required to review and confirm all redemption information, including the bonus points and special price required, collection and payment details, is true, accurate and complete before you click “Confirm”
- Special price shall be displayed in the Hong Kong Dollar. Bonus points and special price required may vary. Confirmation of the redemption means members accept bonus points and special price required which is displayed upon redemption.
- All redemptions must be paid in advance through the system payment gateway. No other payment method will be accepted, such as cash nor credit card payment made upon collection at the pick-up location. Upon confirmation, the corresponding bonus points and special price will be deducted instantly from the member’s accounts and eligible credit card. No change or cancellation is allowed. No refund (whether in whole or in part) will be tendered to the members by the participating Merchants/Suppliers.
- Members who complete the rewards redemption with online payment for the special price are entitled to 1 bonus point for every HK$1 spent. The Point bonus points will be credited to The Point account of the member automatically on the same day once the transaction is confirmed. The corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to the “Uploading of receipts" function of SHKP Malls App and WeChat Official Account or approach the VIP counter / Customer Care Centre in person.
- Unless otherwise specified, all redemptions are not eligible for any promotion, rewards or redemption activities of malls, including rewards redemption (except for free parking offer redemption and other offers specified).
- Visa and Mastercard are accepted for online payment. SHK Real reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. All payment shall be processed by third party payment service provider(s). Members agree that respective credit card / payment information will be stored with third party payment service provider(s) upon confirmation of order information and payment.
- Members must ensure that sufficient fund on credit card or any related wallet to fulfil payment of an order. SHK Real , the participating malls and the participating Merchants/Suppliers will not bear any responsibility in any case of failure of order placement caused by insufficient fund.
- Merchants/ suppliers may reject the redemption accordingly to their operation conditions and refund of the respective bonus points and special price will be made accordingly. The redeemed bonus points and special price will be refunded, the duration of receiving refund depends on the practice of issuing banks of the credit cards; however, SHK Real has no liability or compensation shall be made for any issues, loss, charges incurred due to rejection of the order. The Point bonus points earned from the order will deduct from The Point account of the member at the same day of cancellation.
- Bonus points will be deducted from a member’s account once the redemption is confirmed, and such redemption cannot be altered or cancelled. A gift redemption request will be rejected if the point balance is insufficient or such request is not accepted by SHKP Malls.
- Members hereby understand and accept that all privileges and rewards are available in limited quantities, on a first come, first served basis, and that if a reward cannot be redeemed before the deadline due to limited stock or similar reasons, there will be no compensation for the reward or for the unused points towards it.
- SHKP Malls shall have the right to change the amount of bonus points required to redeem rewards from time to time.
- SHKP Mall e-Gift Certificate is valid at participating merchants of SHKP Malls (“SHKP Mall e-Cert Participating Merchants”). A list of participating merchants can be found at shkp.com/html/shkpmalle-giftcert.htm.
- Applicable to Merchant Privileges: Members can present their e-membership card via the app to staff at participating merchants to enjoy year-round merchant privileges. See “Year Round Offers” on the App or WeChat Official Account for details.
- All photos and descriptions are for reference only, and the actual products may vary. The rewards do not include any warranty, exchange, cash refund or change. Members are responsible for checking the quality of rewards at the time of redemption. No rewards will be re-issued and no bonus points will be refunded afterwards. SHKP Malls shall have no obligation nor liability and shall not be held liable in any events of any losses or damages related to any aspects of the food, products or services provided by suppliers, including but not limited to the quality and usage. Members hereby expressly acknowledged that any reward redeemed is the transaction between the Members or the relevant goods / service providers and that there is no contractual relationship between SHKP Malls and the Members in any kind of goods or services redeemed.
- For gift redemption through SHKP Malls App and WeChat Official Account, members must read and accept the description, and terms and conditions of respective gifts, including but not limited to e-coupon expiry dates, movie tickets expiry dates, food and beverages expiry dates etc.
- These terms and conditions apply to rewards and privileges provided by e-cert participating merchants, merchants or suppliers. Members should refer to e-cert participating merchants, merchants or suppliers for validity periods and more detailed terms and conditions.
- E-cert participating merchants, merchants and suppliers reserve the right to change the terms and conditions of the rewards and privileges without prior notice. SHKP Malls are not responsible for any losses caused by disputes between members and e-cert participating merchants, merchants or suppliers.
- All rewards are only available while stocks last. Participating merchants, suppliers or SHKP Malls have the right to terminate the provision of particular rewards or provide similar rewards as an alternative without prior notice. SHKP Malls do not guarantee any rewards will constantly be available during the promotion period.
- The right of pick-up or usage of the Goods, services or offers will become invalid upon suspension or termination of operation of the Merchants/Suppliers, no refund of bonus points, cash nor compensation will be offered.
- In case of disputes related to reward redemption, SHKP Malls, participating merchants and suppliers reserve the right of final decision.
Contactless Parking and Auto Payment Parking Service
- Members can register and enjoy Contactless Parking and/or Auto Payment Parking Service in car parks (“Car parks with Contactless Parking”) of 19 participating SHKP Malls, namely Kwun Tong apm, Tuen Mun Chelsea Heights, Tseung Kwan O East Point City, Harbour North Phase 2-3 (Zone A & B), Sha Tin HomeSquare, Sheung Shui Landmark North, Kwai Fong Metroplaza, Sheung Shui Metropolis Plaza, San Po Kong Mikiki, Mong Kok MOKO, Sha Tin New Town Plaza, Tseung Kwan O Park Central, Tai Po Mega Mall (multi-storey carpark), Tsuen Wan Plaza, Tuen Mun V city, Nam Cheong V Walk, Causeway Bay WTC, Yuen Long YOHO MALL and Yuen Long Plaza (“participating SHKP Malls”). The participating mall list is subject to change without prior notice.
- Only private vehicles are eligible for Contactless Parking Service.
- Public transport vehicles (including taxi), loading and unloading of goods by any vehicles are not eligible for Contactless Parking Service.
- Monthly carpark users / valet parking services cannot enjoy Contactless parking service at the associated carpark.
- To enjoy Contactless Parking and/or Auto Payment Parking Service, members are required to:
- Input vehicle plate number, Octopus Card or credit card number and mall (if applicable) in “Parking” of SHKP Malls App (Octopus Card for entry only is applicable to East Point City, Harbour North Phase 2-3 (Zone A and B), Mikiki and MOKO) .
- Select “Activate Auto Payment” and register eligible Visa, MasterCard or UnionPay credit cards (“Eligible credit cards”) once and choose one card as default card to activate this function.
- Exit the car parks using the registered Octopus or credit card (Octopus Card for exit only is applicable to East Point City, Harbour North Phase 2-3 (Zone A and B), Mikiki and MOKO) for validation on the same day or in next visit. After validation, members can start enjoying Contactless Parking and/or Auto Payment Parking Service from their next visit onwards at any of the designated SHKP Malls offering Contactless Parking Service.
- By using Contactless Parking and Auto Payment Parking Service, the members expressly agree and grant the right to Sun Hung Kai Real Estate Agency Limited and Participating SHKP Malls to pass one’s member ID, vehicle plate number and credit card number to including but not limited to third-party parking system operators, in accordance with the privacy policy statement of SHKP Malls.
- Members can register more than one eligible credit card for each vehicle plate number, and any one of the eligible credit cards can be set as default credit card. Default credit card can be changed to any registered card anytime. The registration will also be applicable to the “Payment Methods” in the Reward Redemption.
- Each vehicle plate number can only be registered by one member for Contactless Parking through the SHKP Malls App.
- One member can register a maximum of three vehicle plate numbers.
- For any change in ownership of registered vehicle plate number in The Point account, members must remove the relevant registered record through SHKP Malls App in “Setting” page of “Parking”. If members are found to have registered with vehicle plate number that they do not own legitimately, participating SHKP Malls have the right to remove the registered vehicle plate number without any prior notice.
- To enjoy Contactless Parking Service, members are required to make mobile payments in the SHKP Malls App or redeem free parking to settle any parking fees before exiting the car parks. If Contactless Parking Service is suspended due to technical issue, members have to settle the payment manually when exiting the car parks.
- For Auto Payment Parking Service, parking fee is charged to the default credit card activated for Auto Payment Parking Service during car exit without card tapping. The receipt will be sent to members via in-app message. In case if members settle parking fee with other payment means, should there be any outstanding parking fee, the balance will be paid with the default credit card when exiting the car parks.
- Member using Contactless Parking and/or Auto Payment Parking Service can also redeem free parking privileges by bonus points and/or same day spending receipts through SHKP Malls App before exiting the car parks.
- Members using Contactless Parking Service should ensure the payment of all outstanding parking fees has been successfully completed and leave the car parks within a grace period of 15 minutes after settling the parking fee. Otherwise, an additional parking fee will be charged. The grace period is subject to change without prior notice.
- For Auto Payment Parking Service, parking fee is charged hourly, any period of time in less than an hour is considered as full hour. The default parking time is 1 hour. Parking fee is counted upon entry time.
- If the outstanding parking fee cannot be charged to the default credit card due to issues arising from, including but not limited to system and malfunction of credit card, the system will send a “Parking Payment Reminder” to members via SMS and in-app message, and the Auto Payment Parking Service will be disabled. Members are required to settle the outstanding parking fee within 7 days via the App in order to reactivate Auto Payment Parking Service. Otherwise, all other member account functions (including Receipt Upload, Reward Redemption, and Contactless Parking Service) will be disabled. SHK Real and participating SHKP Malls reserve the right to pursue a claim through appropriate means for the outstanding parking fee against the members.
- Members can choose to delete their validated vehicle plate number(s) or eligible credit card(s) at any time in the SHKP Malls App.
- SHK Real and participating SHKP Malls will not be held responsible for any loss or damage caused due to third-party access to the SHKP Malls App from stolen or lost personal mobile devices.
- SHK Real and participating SHKP Malls will not be held responsible for any loss or damage caused due to malfunction of the Contactless Parking and Auto Payment Parking system or not yet updated car plate or credit card information.
- In view of the nature and specific features of the Contactless Parking Service, in particular the feature of exiting car parks without a designated Octopus Card or credit card, members shall take proper safety precautions against loss of or damage to their vehicles and any goods, articles or appliances inside or outside their vehicles.
- Participating SHKP Malls will not be liable for any loss of or damage to any property (including any vehicles or any goods, articles or appliances inside or outside any vehicles) resulting from or in relation to the registration, adoption or use of the Contactless Parking and/or Auto Payment Parking Service by members.
- Park-and-Ride privilege cannot be used in conjunction with any other free parking privilege and/or Contactless Parking. For the terms and conditions of the Park-and-Ride privilege, please refer to the relevant posters.
- General terms and conditions for parking offers from respective participating SHKP Malls apply. For details, please visit respective mall's websites or contact Customer Care Centre.
- SHK Real and participating SHKP Malls reserve the absolute right to change or amend the terms and conditions from time to time without any prior notice. In the event of a dispute, SHK Real and participating SHKP Malls reserve the absolute right of final decision on the interpretation of the terms and conditions.
Parking Privileges
- Registered member of Contactless Parking Service can enjoy Parking Privileges via SHKP Malls App in designated carparks of participating SHKP Malls. Parking Privileges for Members of The Point (“Members”) include, but not limited to:
- Redemption of free parking by using bonus points (“Redemption by Bonus Points”). This redemption is only applicable to the car parks of 18 participating SHKP Malls, including Kwun Tong apm, Tuen Mun Chelsea Heights, Tseung Kwan O East Point City, Harbour North Phase 2-3 (Zone A & B), Sha Tin HomeSquare, Sheung Shui Landmark North, Kwai Fong Metroplaza, Sheung Shui Metropolis Plaza, San Po Kong Mikiki, Mong Kok MOKO, Sha Tin New Town Plaza, Tseung Kwan O Park Central, Tai Po Mega Mall (multi-storey carpark), Tsuen Wan Plaza, Tuen Mun V city, Nam Cheong V Walk, Causeway Bay WTC and Yuen Long YOHO MALL; and
- Redemption of free parking, by making designated same-day spending at designated SHKP Malls, and uploading the same-day machine-printed receipts and corresponding original electronic payment slips from participating mall merchants through the SHKP Malls App (“Redemption by Spending”). This redemption is only applicable to the car parks of Tuen Mun V city and Nam Cheong V Walk. The participating mall list is subject to change without prior notice.
- After making designated same-day spending at designated SHKP Malls, members can redeem free parking hours either by presenting the original same-day merchant’s machine-printed sales receipts and corresponding electronic payment slips at the Customer Care Centre of the mall’s car park where the car was parked, or through “Redemption by Spending” free parking feature at the SHKP Malls App. Redeeming at a Customer Care Centre and the SHKP Malls App with the same receipt is not allowed. Members will be requested to settle any outstanding parking fee, or deduct corresponding bonus points if found using the same set of receipts to redeem free parking privileges more than once.
- To enjoy free parking using “Redemption by Spending”, members are required to follow the steps below:
- Uploading receipts through SHKP Malls App, through the “Upload Receipt” function by uploading merchant’s machine-printed receipts and corresponding electronic payment slips (the slips should meet with the Terms and Conditions of “Point Registration”). SHK Real and participating SHKP Malls reserve the right of making final decision.
- Once the receipts have been approved successfully after uploading, members are required to redeem free parking using “Redemption by Spending” in “Parking” (The function is not applicable for approved spending receipt from “Auto-earn The Points Bonus Points”). Please visit the Customer Care Centre of the mall if receipts have not been processed within 3 minutes and bonus points will be credited to member’s account automatically within 3 working days after verification of eligible transaction and members will be notified by app push notification.
- Once the free parking hours are redeemed, they can only be used on the current parking visit at the same day. It cannot be reserved for future use.
- For each parking visit, free parking privilege can only be redeemed by “Redemption by Bonus Points” and “Redemption by Spending” once each, and is subject to a maximum number of free parking hours in each malls. Regarding to maximum number of free parking hours that can be redeemed from respective SHKP malls, please refer to the SHKP Malls App or in-mall promotional materials.
- To enjoy free parking privileges through “Redemption by Bonus Points” and/or “Redemption by Spending”, members are required to input the number of the Octopus/credit card which is used for car park entry for identification purposes.
- For “Redemption by Spending”, if any unqualified receipts are uploaded more than once, SHKP Malls reserve the right to freeze or suspend the provision of “Redemption by Spending” feature until the outstanding balance of the parking fee is settled.
- Parking privileges for members are only valid at designated periods and may vary among different malls. For details, please refer to the respective mall’s website, Customer Care Centres or in-mall promotional materials.
- For other special parking offers, including but not limited to UnionPay Card free parking, SmarTone free parking, SHKP Club star member free parking, Park-and-Ride privilege (if applicable) etc., please visit the Customer Care Centre for redemption. The availability of related offers may vary among different malls. For details, please refer to the respective mall’s website, Customer Care Centres, or in-mall promotional materials.
- Unless otherwise specified and stated, parking privileges cannot be used in conjunction with other parking offers (except the standard parking offers).
- Employees of merchants in participating malls are ineligible for free parking and cannot redeem free parking as a member.
- Regular hourly rates shall apply for every additional hour parked beyond the redeemed free parking hours. A partial hour is considered a full hour unless stated otherwise.
- Free parking redemption will be rejected once the member has settled the parking fee for a particular time period.
- To redeem free parking privileges, members should ensure the redemption process has been completed. No refunds will be issued for charges due to an unsuccessful redemption.
- Free parking is available on a first-come-first-served basis, and is subject to availability of parking spaces. SHKP Malls reserve the right to change, amend or terminate the free parking privilege without prior notice.
- The parking privilege cannot be split, transferred, refunded or exchanged for cash or cash-equivalent coupons.
- The general parking terms and conditions from respective individual SHKP malls and “Contactless Parking and Auto Payment Parking Service” apply. For details, please visit The Point’s website, SHKP Malls App, individual mall’s website or Customer Care Centre.
- SHK Real and participating SHKP Malls reserve the absolute right to i) change or amend the terms and conditions from time to time without any prior notice; and ii) refuse any free parking redemption if there is a problem with the member’s receipts or payment slips. In the event of a dispute, SHK Real and participating SHKP Malls reserve the absolute right of final decision on the interpretation of the terms and conditions.
General Terms and Conditions
- The Point is managed and operated by Sun Hung Kai Real Estate Agency Limited ("SHK Real").
- Eligibility for membership is at the sole discretion of SHKP Malls. SHKP Malls may reject any application.
- Activation of membership will be deemed to be the acceptance of all terms and conditions of The Point.
- Only customers who have completed the registration process via the SHKP Malls App (which can be downloaded from the App Store or Google Play Store) / 新地商場會員計劃WeChat Official Account / The Point website are eligible to become members of The Point and enjoy member privileges.
- SHK Real reserves the right to modify the structure and content of The Point at any time without prior notice, including the App; WeChat Official Account; Website; point registration, conversion and expiry dates of points, rewards and offers; redemption and collection of rewards and offers; these terms and conditions; other items; and termination of The Point. It is the responsibility of members to keep themselves up to date in respect to the structure and content of The Point, including these terms and conditions. Registering for bonus points and redeeming rewards and offers will be deemed as acceptance of all relevant changes. SHK Real will not be liable for any losses or damages resulting from changes to the structure and content, including these terms and conditions.
- For any questions about The Point, members can contact SHKP Malls through any one of the following methods:
- Visit a VIP counter / Customer Care Centre at a participating SHKP Mall
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- apm
-
Location
Customer Care Centre, Concourse and Upper Concourse -
Operating Hours
12:00-24:00 -
Hotline
3148 1200
- Chelsea Heights
-
Location
G/F Customer Care Centre -
Operating Hours
09:00-22:00 -
Hotline
2468 2009
- East Point City
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2628 7399
- East Point City
-
Location
L2 Gift Redemption Counter -
Operating Hours
13:00-22:00 -
Hotline
2628 7399
- Harbour North Phase I (point registration & gift redemption)
-
Location
G/F Customer Care Centre, Phase I -
Operating Hours
10:00-22:00 -
Hotline
2805 6605
- Harbour North Phase II (point registration only)
-
Location
1/F Customer Care Centre, Phase II -
Operating Hours
10:00-22:00 -
Hotline
2805 6605
- HomeSquare
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-21:00 -
Hotline
2634 0666
- K-Point
-
Location
2/F Customer Care Centre -
Operating Hours
10:00-22:00
Gift redemption: 13:00-22:00 -
Hotline
2450 0021
- Landmark North
-
Location
L4 Customer Care Centre (inside lift lobby) -
Operating Hours
10:00-22:00 -
Hotline
2639 9638
- Metroplaza
-
Location
L2 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2429 6500
- Metropolis Plaza
-
Location
L2 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2673 9808
- Mikiki
-
Location
G/F Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
3980 9930
- MOKO
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2397 0790
- New Town Plaza I
-
Location
L4 Customer Care Centre, New Town Plaza I -
Operating Hours
10:00-22:00 -
Hotline
2608 9329
- New Town Plaza III
-
Location
L2 Customer Care Centre, New Town Plaza III -
Operating Hours
10:00-22:00 -
Hotline
2691 6576
- Park Central
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-22:00
Gift Redemption: 13:00-22:00 -
Hotline
3417 4328
- PopWalk
-
Location
G/F Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2679 9300
- PopWalk 2
-
Location
G/F Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2679 9300
- Ocean PopWalk
-
Location
G/F Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2679 9300
- Tai Po Mega Mall
-
Location
L2 Customer Care Centre, Zone B -
Operating Hours
12:00-21:00 -
Hotline
2667 4316
- Tai Po Mega Mall
-
Location
L2 Customer Care Centre, Zone C (near TV wall) -
Operating Hours
10:00-22:00 -
Hotline
2665 6090
- Tsuen Kam Centre
-
Location
L2 Member Services Counter -
Operating Hours
10:00-22:00 -
Hotline
2413 4682
- Tsuen Wan Plaza
-
Location
L3 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2498 8343
- Uptown Plaza
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-21:30 -
Hotline
2653 8886
- V city
-
Location
Customer Care Centre, MTR Level -
Operating Hours
11:00-22:00 -
Hotline
2960 1800
- V Walk
-
Location
L2 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
3612 1000
- WTC
-
Location
P2 Customer Care Centre -
Operating Hours
10:00-22:00 -
Hotline
2576 4121
- YOHO MALL I (point registration & gift redemption)
-
Location
L2 Customer Care Centre, YOHO MALL I -
Operating Hours
10:00-22:00 -
Hotline
2554 0023
- YOHO MALL II (point registration only)
-
Location
L2 Customer Care Centre, YOHO MALL II -
Operating Hours
10:00-22:00 -
Hotline
2479 2208
- Yuen Long Plaza
-
Location
L1 Customer Care Centre -
Operating Hours
10:00-21:00 -
Hotline
2474 3828
- Send an email to thepoint@shkp.com (content must include the member’s name, registered mobile number, email address and contact number).
- Call us on (852) 3766 6362 (Office hours: Monday to Friday from 9:30am to 1:00pm and from 2:30pm to 6:00pm, except public holidays).
- The English version of these terms and conditions shall prevail wherever there is any inconsistency or conflict between the Chinese and English versions.
The Point Privacy Policy Statement and Persopnal Infomation Collection Statement
The Point by SHKP (“The Point”) is operated by Sun Hung Kai Real Estate Agency Ltd. It is the policy of The Point to comply with the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of Hong Kong. We also strive to ensure compliance by our staff with the strictest standards of security and confidentiality.
We safeguard information provided by our members, mobile application (“App”) users, and website users (“User”). With the only exceptions that personal data may be collected in relation to the services of membership application, membership renewal, membership/account maintenance, email registration, club activities and the giving/collection of opinion online, and the IP address of the computer used to visit our website may be recorded, we do not collect any personally identifiable information from User while they use the App and website, and no personal data is collected, unless specified. This information is used only for preparing general statistics on the usage of our App and website.
We use cookies across our website (including the App) in order to improve their performance and enhance User’s online experience. Session cookies are used to enable User to move around the site and use essential functions on our websites (including the App), such as maintaining log-in details for the session such that the need to transfer information across the internet may be reduced. We will not collect any personal data from User when the cookies are being used.
The collection of any personal data collected will be subject to our Personal Information Collection Statement. Personal data is stored securely in our system and we will take all practicable steps to ensure that personal data is not kept longer than is necessary for the fulfilment of the purpose (including any directly related purpose) for which the data is or is to be used. Only trained, authorized staff shall have access to the data, and we do not release personal data to parties outside us except as set out in our Personal Information Collection Statements. User has the right to request access to and correction of their personal information in accordance with the procedure set out in our Personal Information Collection Statements.
We may, from time to time, send direct marketing materials promoting products and services to User based on their personal data, but suitable opt-out mechanisms are provided.
We make every effort to protect the privacy of User, but given the nature of the Internet, we cannot guarantee perfect security.
We use third party content and service and product providers and offers links to third party web sites. These third parties may collect personal data from Users and they adhere to their own privacy policies. Our Privacy Policy Statement and Personal Information Collection Statements do not cover third parties.
User who has any questions about our privacy policy and practice can contact our Data Protection Officer at dpo@shkp.com or by post to 45/F Sun Hung Kai Centre, 30 Harbour Road, Wan Chai, Hong Kong.
Personal Information Collection Statement
This Personal Information Collection Statement sets out the purposes for which the information provided by you as a User will be used following collection, what you are agreeing to with respect to our use of such information and your rights under the Personal Data (Privacy) Ordinance, Cap 486. This statement may change from time to time, so please check back periodically. When you complete the application form to join our membership and/or services by submitting thereon or each time you log in to this App and website and use its services, you agree to be bound by the statement in force at that time.
Collection of Data
User may be asked to provide with personally-identifiable information such as name, contact number and email address. This is necessary to provide User the various services and activities offered on this App and website. You, as a User, are not obliged to supply the data, but if you do not, the services and activities will be unavailable.
IP address of the computer used to visit our website may be recorded.
Purpose and Use of Data
Information collected is used for the followings:
- providing the services and information relating to such services to you including any renewal or recurrent services thereof;
- processing billing and payment;
- monitoring use of the App and website to help its further development;
- compiling aggregate statistics about our users to analyse App and website usage;
- collecting data for identity verification and record and maintaining contact lists for correspondence;
- operating internal control, resolving disputes, troubleshooting problems and enforcing terms of use;
- creating accounts for User who intends to register with the services offered on this App and website and maintaining such accounts;
- registering membership for User who intends to join The Point and maintenance of the membership;
- identifying and verifying identity and/or eligibility of the User who uses/used and/or applies/applied for the services offered on our App and website and/or by The Point;
- researches and/or analysis by The Point and/or participating SHKP Malls including Kwun Tong apm, Tuen Mun Chelsea Heights, Tseung Kwan O East Point City, North Point Harbour North, Shatin HomeSquare, Tuen Mun K-Point, Sheung Shui Landmark North, Kwai Fong Metroplaza, Sheung Shui Metropolis Plaza, San Po Kong Mikiki, Mongkok MOKO, Shatin New Town Plaza, Tseung Kwan O Park Central, Tseung Kwan O PopWalk, Tai Po Mega Mall, Tsuen Wan Tsuen Kam Centre, Tsuen Wan Plaza, Tai Po Uptown Plaza, Tuen Mun V city, Nam Cheong V Walk, Causeway Bay WTC, Yuen Long YOHO MALL and Yuen Long Plaza (collectively “SHKP Malls”) and/or Sun Hung Kai Properties Limited and/or any of its subsidiaries or associated companies (“the Group”);
- meeting any requirements to make disclosure under any applicable law;
- any other purpose which an applicant or member may from time to time agree;
- communicating with User in respect of matters related to or arising from the use of the services offered on this App and website and/or by The Point;
- providing information related to The Point including the products, facilities, services and other privileges, benefits and other advantages from time to time offered by the Group or Third Party Service Providers to User and rallying and arranging for the same to be provided (see also Use of Information in Direct Marketing);
- evaluating and improving the facilities, services and/or products offered by The Point and/or SHKP Malls;
- facilitating communications between User and The Point and encouraging feed-back from User on their needs and expectations of facilities, services and/or products offered by The Point and/or SHKP Malls;
- in order to determine the User’s eligibility to any products, facilities, services and other privileges, benefits and other advantages offered by The Point and SHKP Malls and consider what may best suit User’s needs, comparing User’s personal information with all personal information concerning User previously provided to the Group;
Use of Information in Direct Marketing
Use of Information in Direct Marketing: We intend to use all information provided by you as a user including your name, contact details and all other information which may assist us to understand the goods and services which you might be interested in, for delivering the aforesaid information and conducting direct marketing including products, services, advice and subjects in relation to the followings: Hong Kong and worldwide properties including residential, offices, commercial and industrial buildings, shops, hotels, shopping malls and the events therein, theme park and observatory deck, property management, construction, insurance, financial services, telecommunication, information technology, transport infrastructure operations and management, port business, transport and logistics, waste management, educational, recruitment, reward/loyalty/privilege programmes, corporate social responsibility activities, charitable and non-profitable causes. We also intend to, and in this regard you consent to, transfer and provide the abovementioned information to the subsidiary and/or associated companies of the Group and the Third Party Service or Product Providers through whom the Group's and / or Third Party’s products, facilities, services, privileges, benefits or advantages are provided inside and outside Hong Kong for the said purpose. We may not so use or provide the said information unless we have received your consent. Your consent may be communicated to us without charge at the time when you provide such information through our website or by writing to our Data Protection Officer.
Transfer of Data
Members' personal data will be kept confidential by SHKP Malls but we may transfer or disclose such personal data to our contractors under a duty of confidentiality to us who provide administrative, telecommunications, computer, data processing or other services to us in connection with management, operation and maintenance of the system with the purpose of personal data collection.
Use of Cookies
We use cookies across our websites in order to improve their performance and enhance User's online experience. Session cookies are used to enable User to move around the site and use essential functions on our websites, such as maintaining log-in details for the session such that the need to transfer information across the internet may be reduced. We will not collect any personal data from User when the cookies are being used.
Access to data
You have the right to request access to and correction of your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap.486). Any data access request or data correction request may be made to our Data Protection Officer at dpo@shkp.com or by post to 45/F Sun Hung Kai Centre, 30 Harbour Road, Wan Chai, Hong Kong.
If there is any inconsistency or conflict between the English and Chinese version, the English version shall prevail.
We will share with you the latest information about SHKP Malls and The Point which might interest you. Should you not wish to receive direct marketing material and/or information from The Point, you may exercise your opt-out right by notifying us in writing to The Point’s Data Protection Officer at its office situated at 45/F Sun Hung Kai Centre, 30 Harbour Road, Wan Chai, Hong Kong, or by email to dpo@shkp.com
Please be assured that even if you have chosen not to receive our direct marketing materials, we shall continue to honour your membership and you will continue to enjoy the benefits conferred accordingly thereunder. You can still learn of our offers on our website or notices at the various venues under the Group.