Effective Date: December 4, 2025 | Last Updated: January 31, 2026
By using Packetra services, you agree to these Terms of Service.
Packetra provides web hosting services including Shared Hosting, WordPress Hosting, and Cloud VPS. We operate servers in privacy-friendly jurisdictions, currently in Finland with expansion to additional locations. All services are designed with privacy at their core.
When signing up, you must provide:
You are responsible for:
IMPORTANT: Providing false information, throw-away information may lead to account issues. If there is no way to recover the account, your data may be lost.
While we support freedom of expression and privacy, all content must comply with applicable laws in the jurisdictions where we operate.
The following will result in immediate suspension or termination:
Our services must not be used in connection with any form of fraud or deceptive activity. This includes but is not limited to:
Any service identified as facilitating the above will be terminated immediately without prior notice and all associated products forfeited.
3.3.1. Services provided by Packetra shall not be used for the online sale or promotion of pharmaceutical products in violation of the laws of the jurisdiction in which our servers are located. This includes selling prescription medication without valid prescriptions, marketing unapproved or falsified medicines, or operating an unlicensed online pharmacy.
3.3.2. We utilize a registrar who cooperates with third-party verification services that monitor online pharmacy compliance. If your domain is flagged by such services as non-compliant, we may suspend the domain without advance notice. Domain found to be willfully in violation are not overturned by the registry.
3.3.3. It is solely your responsibility to verify that your website complies with all applicable pharmaceutical regulations in every jurisdiction you serve. Operating an online pharmacy without proper licensing constitutes fraud under this agreement.
3.3.4. You agree to indemnify and hold Packetra harmless from any claims, losses, or damages arising from domain suspensions related to pharmaceutical policy enforcement or third-party compliance notifications.
The use of any Packetra service, including shared hosting, VPS, and dedicated servers to conduct stress tests, brute-force attacks, distributed denial-of-service simulations, or any other form of high-volume load testing directed at internal or external targets is strictly prohibited. Services found to be engaged in such activity are subject to immediate suspension without prior notice.
Using our infrastructure to perform port scanning, vulnerability scanning, network enumeration, or operating automated survey/crawler bots that probe external systems is not permitted. Accounts engaged in scanning or reconnaissance activity may be suspended immediately with or without advance warning.
Your account must not:
We comply with valid court orders from the respective jurisdiction courts where you are hosted. We do not make legal judgments ourselves — we rely on the judicial system to determine what constitutes illegal content.
Questions? Contact abuse@packetra.com if you're unsure about your content.
Your Responsibility: Keep your payment method current and ensure invoices are paid on time. We are not responsible for failed auto-renewals due to expired payment methods.
Submit cancellation requests through your client portal.
Warning: All files, emails, and data are permanently deleted upon cancellation and termination. This may be irreversible depending on service.
First-time Shared and WordPress Hosting customers receive a full refund if cancelled within 30 days of initial signup.
Guarantee excludes:
Non-refundable payment methods:
Refunds/Credits are processed within 2-4 business days. Transaction fees deducted from refund amount.
All domain registrations and renewals are final. No refunds or cancellations after registration.
We accept domain transfers from other registrars. Requirements vary by extension.
All domains must have accurate registation as per ICANN rules, ICANN may at any given moment ask for validation of domain ownership. Domains are privacy to a degree, hiding from public.
Packetra uses Namecheap as our domain registrar partner. This choice is made by the fact they are leading registrar committed to online privacy protection, they are commited to protect the customer to the best of their ability, they offer whois privacy protection and share the values we have for our clients.
While we perform regular backups as a courtesy, YOU are ultimately responsible for your data.
Our backups can fail due to hardware issues, corruption, or catastrophic events. They're a safety net, not a replacement for your own backup strategy.
Critical: We are not liable for any data loss, even if our backup systems fail. Always maintain your own independent, off-site backups of critical data.
Use backup plugins (WordPress), download database dumps, or use third-party backup services that store data outside our infrastructure.
Uptime is based on server availability and web service responsiveness, not individual website or application performance.
If we fail to meet our uptime guarantee, contact support with downtime details for credit consideration. Final approval of any crediting is at the discretion of Packetra
Our 99.9% uptime guarantee applies to Shared and WordPress hosting only. Any other hosting service may have a different uptime guarantee.
Each plan includes:
If you exceed limits:
Fair Usage: We use CloudLinux LVE technology to ensure each account gets its fair share of resources without affecting other customers.
Email accounts included with hosting are for legitimate correspondence only.
Anti-Spam: Accounts found sending spam will be immediately terminated for violation of our TOS.
To protect the integrity of our network and prevent unsolicited mail abuse, outbound connections on port 25 (unauthenticated SMTP) are disabled by default on all virtual servers.
Requests to enable this port are evaluated on a case-by-case basis. To be considered, your VPS must satisfy at least one of the following:
In addition to meeting the above, a clear and legitimate business reason must be provided at the time of the request. Requests without justification will not be approved.
For most legitimate sending needs, we recommend using a dedicated transactional email provider such as MailGun or SparkPost. These services offer improved deliverability, authentication support, and reputation management often outperforming direct SMTP delivery.
No Refunds: Port 25 restrictions are a network-level security measure, not a service defect. Refunds will not be issued on the grounds that this port is unavailable on your server.
We use ConfigServer Security & Firewall (CSF) which provides advanced protection including brute-force detection, login failure blocking, and automated threat response to help keep your account safe.
Important: You remain responsible for all activity under your account, including any unauthorized access resulting from compromised or shared credentials.
We respect your privacy and do not share customer information for marketing purposes.
Services offered under this brand are provided by one or more affiliated entities. The applicable service provider is identified during checkout and on invoices, and may vary depending on the product purchased.
We comply with valid court orders from the respective jurisdiction courts where you are hosted. When legally permitted, we notify affected customers of such requests.
Certain support requests of a sensitive or security-related nature may require verification of account ownership.
See our Privacy Policy for complete details.
We reserve the right to change prices at any time. Price changes don't affect your current billing period - new prices apply at renewal.
We reserve the right to:
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Packetra is not liable for:
Services provided "as is" without warranties of any kind.
You agree to indemnify, defend, and hold harmless Packetra from any claims, damages, losses, or expenses (including legal fees) arising from:
Important: If your account is hacked due to weak security practices on your end (weak passwords, outdated scripts, vulnerable plugins), you are responsible - not us. We provide the infrastructure and security tools; you are responsible for using them properly.
For most violations, we'll contact you first to resolve the issue if unintentional. However, we reserve the right to immediately suspend or terminate accounts without prior notice for severe violations including:
Refunds: Accounts terminated for Terms violations are not eligible for refunds. You may lose access to your account and data immediately upon termination.
These Terms are governed by the laws of the respective jurisdiction depending on your chosen server location.
Disputes shall be resolved through good-faith negotiation. If unsuccessful, disputes may be brought before courts in the applicable jurisdiction.
These Terms, together with our Privacy Policy, constitute the complete agreement between you and Packetra.
By using our services, you agree to these Terms of Service.
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