About the service

• This is an on-site installation service where an expert engineer visits and performs the work at the desired time and location.
• We will properly install it in a position that does not violate safety standards.
• It does not use a cigarette lighter socket, and the power supply conceals the wiring, allowing for a tidy installation.
• If you want the parking surveillance feature, be sure to prepare a dedicated permanent power cable specifically designed for the dashcam you purchased.
  
  

About the Service Provider:

• Information on the provider company that performs the work is as follows.
  Company name: BridgeSmile Co., Ltd.
  Address: 107-0052 Tokyo, Minato-ku, Akasaka, 1-14-14, 35th Kowa Building
  Representative name: Min Rong
  Phone: 0120-546-183; Email: op.jp@bridgesmile.co.jp

About additional fees

An extra cost of 3,000 yen (tax included) applies for the parking monitoring feature.Additional fees must be paid directly to the service provider.

The Process, from Ordering to Completion of Installation:

• On the Amazon.co.jp site, you can specify the shipping date and time of the product itself, as well as the desired date and time of installation.
• After placing your order, the designated service provider will contact you with the confirmed installation date and time via an Amazon Message sent to your registered email address, so be sure to check beforehand to ensure that there are no issues.

What customers need to prepare

• The main dash camera you purchased.Please leave the item unopened prior to installation.
• If you wish to monitor your parking, please prepare a dedicated always-on power cable (sold separately).
• Some products require a special installation kit, sold separately, depending on the car model.In that case, be sure to prepare your own.

What is an always-on power cable?
It is a power cable that can be directly connected to a vehicle's fuse box or a cable connected to the battery.It consists of 3 lines: accessory power supply (ACC), battery power supply (B+), and ground (GND) (see image above).Compatible cables differ depending on the model of the drive recorder.If the cable is purchased separately, be sure to check compatibility with the model to be installed before purchasing.

Cancellations before contract and payment

• You can cancel this service from “Order History” up to 24 hours before the service starts.
• To cancel within 24 hours of the service start time, please contact the installation company using the “Contact Provider” button in “Order History” and ask Amazon Customer Service to cancel the service.
• If you have canceled this service and would like to return an eligible item, please contact Amazon Customer Service.
• Depending on the customer's environment, we may not be able to provide services.No service fee will be charged in case the service cannot be provided.
  
  

About changing the installation date

• Reservations for this service can be changed from “Order History” up to 24 hours before the service starts.
• To change your reservation within 24 hours of the service start time, please contact the installation company using the “Contact Provider” button in “Order History”.
• For services that require outdoor work, work cannot be carried out during bad weather.The service will be rescheduled for the next day or later.
  
  

About the work location:

[Work Locations]

• We can perform the work at your home parking space (ground level) or at your workplace parking lot (in an area where we have obtained permission to work).
  
• For work performed in locations where the customer does not have a contract (such as metered parking lots or coin-operated car washes), you must obtain prior permission from the administrator.

[Large work area]

• You'll need a place where both the driver's and passenger's doors can be fully opened.
• If it's difficult, please secure a place large enough for at least one side to fully open.
• In the case of a hatchback or the like with a rear gate (*door installed at the rear of the vehicle), a place large enough to fully open the rear gate is required.
• Please note that if the work area is small, you may not be able to work as usual.

[Places where work is not possible]

Please note that it is not possible to work in multi-storey parking lots, on the premises of other stores, or on the street.

Notes:

1. About paid service options

• There is an additional charge of 3,000 yen (tax included) to handle the parking monitoring function.Additional fees must be paid directly to the service provider.
  
  

2. About service vehicles

• Compatible with all manufacturers and models of domestic cars, imported cars, passenger cars, wagons, SUVs, etc.However, please be aware that some models are not compatible with rare car models, supercars, etc.
• Larger cars will require a rear camera cable of at least 6 meters, so please check beforehand.
  
  

3. About work in case of bad weather

• If the work area has a roof, there is no problem.If you are working in a place without a roof, we will not be able to handle it, so the schedule will be readjusted the next day or later.
  

Fees

• When selecting a product on the product detail page, the service fee is displayed under the service name.You can also check service fees on the order confirmation page before purchasing.
• The price for the product itself is billed when the product is shipped but the service fee is charged after the service has been provided.If you pay by credit card, the service fee will be canceled once and then billed again after the service is provided.