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ChatGPT uninstalls surged by 295% after DoD deal

U.S. app uninstalls of ChatGPT’s mobile app jumped 295% day-over-day on Saturday, February 28, as consumers responded to the news of OpenAI’s deal with the Department of Defense (DoD), which has been rebranded under the Trump administration as the Department of War.

This data, which comes from market intelligence provider Sensor Tower, represents a sizable increase compared with ChatGPT’s typical day-over-day uninstall rate of 9%, as measured over the past 30 days.

Meanwhile, U.S. downloads for OpenAI competitor Anthropic’s Claude jumped up by 37% day-over-day on Friday, February 27, and 51% as of Saturday, February 28, after the company announced that it would not partner with the U.S. defense department. Anthropic said it was not able to agree on the deal terms over concerns that AI would be used to surveil Americans and be used in fully autonomous weaponry, which AI is not yet ready to do safely.

A set of consumers seemingly favored Anthropic’s position on the matter, the data suggests.

In addition, ChatGPT’s download growth was impacted by the news of its DoD partnership, with its U.S. downloads dropping by 13% day-over-day on Saturday, shortly after the news of its deal went public. Those downloads continued to fall on Sunday, when they were down by 5% day-over-day. (Before the partnership was announced, the app’s downloads had grown 14% day-over-day on Friday.)

These rapid changes were also reflected in Claude’s App Store ranking, as the app hit No. 1 on the U.S. App Store on Saturday, where it continues to sit as of Monday, March 2. That’s a jump of over 20 ranks compared with roughly a week before (February 22, 2026).

Consumers are also sharing their opinions about OpenAI’s deal in the app’s ratings, where 1-star reviews for ChatGPT surged 775% on Saturday, then grew 100% day-over-day on Sunday, Sensor Tower said. Five-star reviews declined during the same period, dropping by 50%.

Other third-party data providers back up Sensor Tower’s findings.

Appfigures, for instance, noted that Claude’s total daily U.S. downloads on Saturday surpassed those of ChatGPT for the first time. It also saw the U.S. downloads of Claude increase, but its estimates put that figure even higher: by 88% day-over-day on Saturday.

Image Credits:Appfigures

It noted that Claude is now the No. 1 free iPhone app in six countries outside the U.S., including Belgium, Canada, Germany, Luxembourg, Norway, Switzerland.

A third market intelligence provider, Similarweb, said that Claude’s U.S. downloads over the past week were around 20x what they were in January, but that could be because of other reasons beyond the political issues, it cautioned.

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Users are ditching ChatGPT for Claude — here’s how to make the switch

Many users are switching to Claude following a string of controversies surrounding ChatGPT and its parent company, OpenAI. 

The tipping point came after Anthropic, the company behind Claude, refused to allow the Department of Defense to use its AI models for mass domestic surveillance or fully autonomous weapons. In response, President Trump ordered all federal agencies to stop using Anthropic’s products, and Defense Secretary Pete Hegseth announced plans to designate the company a supply-chain threat. 

Hours later, OpenAI announced its own agreement with the Pentagon, claiming to include safeguards, but the deal has still sparked widespread debate over privacy and the ethical use of AI.

As a result, Claude has surged to the top of the free app rankings in Apple’s U.S. App Store, overtaking ChatGPT. According to Anthropic, daily sign-ups have hit record highs, free users have jumped by more than 60% since January, and paid subscribers have more than doubled this year. 

For many users, the recent controversy has made Claude a compelling alternative to ChatGPT. If you’re considering making the switch, this guide will walk you through transferring your data and closing your ChatGPT account.

How to export your data from ChatGPT

Breaking up with ChatGPT shouldn’t mean losing years of digital memory. Instead of starting from scratch with a new AI assistant, you can transfer your data to Claude so it can get up to speed on your preferences right away.

There are a few ways to do this. One place to start is Settings. From there, you go to Personalization and find the Memory section. Select “Manage” and review your stored information, updating anything that no longer accurately reflects your preferences. Once everything is up to date, copy the content you want to keep. 

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Alternatively, you can export your entire chat history. Head to Settings, select Data Controls, and choose “Export Data.” ChatGPT will compile your chat records into text or JSON files and email them to you. (Be aware that this may take a while if you have a lot of history.)

Image Credits:Screenshot of ChatGPT Settings by TechCrunch

You can also take a manual approach by copying key conversations from your history or asking ChatGPT to summarize your main preferences, frequently discussed topics, and any custom instructions you use.

Import your data into Claude

Once you’ve gathered your data, transferring it to Claude is straightforward. 

Open Claude, go to Settings, then Capabilities, and make sure Memory is turned on. Then, start a new conversation and use a prompt like, “Here’s some important context I’d like you to remember. Update your memory about me with this.” Then paste your information or summaries directly into the chat. 

For exported chat files, don’t paste raw logs. Instead, prompt Claude with something like: “Review this and summarize my key preferences.”

We also recommend taking a moment to verify with Claude that your information has been saved accurately. You can always update your preferences as they change.

Permanently delete your ChatGPT account

To make a complete break from ChatGPT, simply canceling your subscription isn’t enough to remove your data. 

Here’s what to do:

  • Go to Settings, then Personalization, and select Memory.
  • Delete any stored memory or personalization settings.
  • For added assurance, type “Delete all my memory and personalized data” as a final chat command.
  • Then navigate to your account management settings to delete your account entirely.


This story has been updated to correct the claim that Claude’s memory feature is only available to paid subscribers. It’s also available to free users.

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