How to unlock bootloader in Motorola moto G23?
Hello, recently I wanted to unlock the bootloader but I am getting an error.

When I enter the fastboot oem get_unlock_data command on platform tools, I get the error:

FAILED (remote: 'unknown command')

fastboot: error: Command failed

and when I enter the fastboot flashing unlock command instead, I get the error:

FAILED (remote: 'Unlock key length is incorrect!')

fastboot: error: Command failed.

Is there any way to unlock the bootloader on my phone?

(I have a Motorola moto G23 with THA33.31-40 software and RETEU software channel.)

The tutorial I used: here

Thank you!

Hi WiktorMC,

I'm sorry to hear that you're having trouble unlocking the bootloader on your Motorola moto G23. I moved your post here to the MOTOROLA Android Developer Community. You originally posted in the moto g23. Someone from the team should be present shortly to help you further.

Best regards,

Amit

@wladca_poscieli wrote:

I have same issue, dear Motorola Team please provide a way to unlock the bootloader. You have a really great product which is also used by advanced users. Aware of what rooting a phone is, for example. For me personally root of my G23 is necessary to effectively make backups of my data

I'm sorry to hear you are having the same problem as the other user. We want to look further into this. Would you please share with us the getvar all details so we can check what may have caused it? Please remove the IMEI/serial number of the device before posting, and put them instead in your profile for privacy protection.

Let us know.

Regards,
Jess
Motorola Support

Hello, I have the same problem as others. I can provide all the logs etc.

@guest27461 wrote:

Hello, I have the same problem as others. I can provide all the logs etc.

I'm sorry to hear you are having the same problem as the other user. We want to look further into this. Please provide us the details we asked for above so we can check it further.

Regards,
Jess
Motorola Support

@Agent_Jess  I have similar issue like other guys here. I'm using Moto G23
Here are my getvar all output. Can you advise what needs to be done to have a root on this phone and bootloader unlocked. 

ax@ax.local ~ % fastboot  getvar all

(bootloader) max-download-size: 0x8000000

(bootloader) imei2: *removed *

(bootloader) imei: *removed *

(bootloader) variant: 

(bootloader) logical-block-size: 0x200

(bootloader) erase-block-size: 0x80000

(bootloader) hw-revision: ca00

(bootloader) battery-soc-ok: yes

(bootloader) battery-voltage: 3881mV

(bootloader) partition-size:sgpt: 8000

(bootloader) partition-type:sgpt: raw data

(bootloader) partition-size:flashinfo: 1000000

(bootloader) partition-type:flashinfo: raw data

(bootloader) partition-size:otp: 2b00000

(bootloader) partition-type:otp: raw data

(bootloader) partition-size:userdata: 1a864f8000

(bootloader) partition-type:userdata: f2fs

(bootloader) partition-size:super: 200000000

(bootloader) partition-type:super: raw data

(bootloader) partition-size:pad3: 100000

(bootloader) partition-type:pad3: raw data

(bootloader) partition-size:tee_b: 500000

(bootloader) partition-type:tee_b: raw data

(bootloader) partition-size:dtbo_b: 800000

(bootloader) partition-type:dtbo_b: raw data

(bootloader) partition-size:vendor_boot_b: 4000000

(bootloader) partition-type:vendor_boot_b: raw data

(bootloader) partition-size:boot_b: 2000000

(bootloader) partition-type:boot_b: raw data

(bootloader) partition-size:lk_b: 200000

(bootloader) partition-type:lk_b: raw data

(bootloader) partition-size:gz_b: 1000000

(bootloader) partition-type:gz_b: raw data

(bootloader) partition-size:sspm_b: 100000

(bootloader) partition-type:sspm_b: raw data

(bootloader) partition-size:scp_b: 600000

(bootloader) partition-type:scp_b: raw data

(bootloader) partition-size:spmfw_b: 100000

(bootloader) partition-type:spmfw_b: raw data

(bootloader) partition-size:md1img_b: 8000000

(bootloader) partition-type:md1img_b: raw data

(bootloader) partition-size:pad2: 200000

(bootloader) partition-type:pad2: raw data

(bootloader) partition-size:logo: 800000

(bootloader) partition-type:logo: raw data

(bootloader) partition-size:kdebuginfo: 6400000

(bootloader) partition-type:kdebuginfo: raw data

(bootloader) partition-size:pad0: 80000

(bootloader) partition-type:pad0: raw data

(bootloader) partition-size:pad1: 80000

(bootloader) partition-type:pad1: raw data

(bootloader) partition-size:pad4: 80000

(bootloader) partition-type:pad4: raw data

(bootloader) partition-size:pad5: 80000

(bootloader) partition-type:pad5: raw data

(bootloader) partition-size:carrier: 1000000

(bootloader) partition-type:carrier: raw data

(bootloader) partition-size:logs: 800000

(bootloader) partition-type:logs: raw data

(bootloader) partition-size:kpan: 800000

(bootloader) partition-type:kpan: raw data

(bootloader) partition-size:prodper: 800000

(bootloader) partition-type:prodper: raw data

(bootloader) partition-size:elable: de0000

(bootloader) partition-type:elable: raw data

(bootloader) partition-size:sp: 800000

(bootloader) partition-type:sp: raw data

(bootloader) partition-size:cid: 20000

(bootloader) partition-type:cid: raw data

(bootloader) partition-size:rfcal: 300000

(bootloader) partition-type:rfcal: raw data

(bootloader) partition-size:nvram: 4000000

(bootloader) partition-type:nvram: raw data

(bootloader) partition-size:boot_para: 1a00000

(bootloader) partition-type:boot_para: raw data

(bootloader) partition-size:proinfo: 300000

(bootloader) partition-type:proinfo: raw data

(bootloader) partition-size:sec1: 200000

(bootloader) partition-type:sec1: raw data

(bootloader) partition-size:tee_a: 600000

(bootloader) partition-type:tee_a: raw data

(bootloader) partition-size:dtbo_a: 800000

(bootloader) partition-type:dtbo_a: raw data

(bootloader) partition-size:vendor_boot_a: 4000000

(bootloader) partition-type:vendor_boot_a: raw data

(bootloader) partition-size:boot_a: 2000000

(bootloader) partition-type:boot_a: raw data

(bootloader) partition-size:lk_a: 200000

(bootloader) partition-type:lk_a: raw data

(bootloader) partition-size:gz_a: 1000000

(bootloader) partition-type:gz_a: raw data

(bootloader) partition-size:sspm_a: 100000

(bootloader) partition-type:sspm_a: raw data

(bootloader) partition-size:scp_a: 600000

(bootloader) partition-type:scp_a: raw data

(bootloader) partition-size:spmfw_a: 100000

(bootloader) partition-type:spmfw_a: raw data

(bootloader) partition-size:md1img_a: 8000000

(bootloader) partition-type:md1img_a: raw data

(bootloader) partition-size:seccfg: 800000

(bootloader) partition-type:seccfg: raw data

(bootloader) partition-size:protect2: a5e000

(bootloader) partition-type:protect2: ext4

(bootloader) partition-size:protect1: 800000

(bootloader) partition-type:protect1: ext4

(bootloader) partition-size:persist: 3000000

(bootloader) partition-type:persist: ext4

(bootloader) partition-size:nvdata: 4000000

(bootloader) partition-type:nvdata: ext4

(bootloader) partition-size:nvcfg: 2000000

(bootloader) partition-type:nvcfg: ext4

(bootloader) partition-size:metadata: 2000000

(bootloader) partition-type:metadata: raw data

(bootloader) partition-size:md_udc: 169a000

(bootloader) partition-type:md_udc: raw data

(bootloader) partition-size:vbmeta_vendor_b: 800000

(bootloader) partition-type:vbmeta_vendor_b: raw data

(bootloader) partition-size:vbmeta_system_b: 800000

(bootloader) partition-type:vbmeta_system_b: raw data

(bootloader) partition-size:vbmeta_b: 800000

(bootloader) partition-type:vbmeta_b: raw data

(bootloader) partition-size:vbmeta_vendor_a: 800000

(bootloader) partition-type:vbmeta_vendor_a: raw data

(bootloader) partition-size:vbmeta_system_a: 800000

(bootloader) partition-type:vbmeta_system_a: raw data

(bootloader) partition-size:vbmeta_a: 800000

(bootloader) partition-type:vbmeta_a: raw data

(bootloader) partition-size:utagsBackup: 80000

(bootloader) partition-type:utagsBackup: raw data

(bootloader) partition-size:utags: 80000

(bootloader) partition-type:utags: raw data

(bootloader) partition-size:hw: 800000

(bootloader) partition-type:hw: raw data

(bootloader) partition-size:frp: 100000

(bootloader) partition-type:frp: raw data

(bootloader) partition-size:expdb: 1400000

(bootloader) partition-type:expdb: raw data

(bootloader) partition-size:para: 80000

(bootloader) partition-type:para: raw data

(bootloader) partition-size:misc: 80000

(bootloader) partition-type:misc: raw data

(bootloader) partition-size:pgpt: 8000

(bootloader) partition-type:pgpt: raw data

(bootloader) partition-size:preloader_b: 80000

(bootloader) partition-type:preloader_b: raw data

(bootloader) partition-size:preloader_a: 80000

(bootloader) partition-type:preloader_a: raw data

(bootloader) partition-size:preloader: 80000

(bootloader) partition-type:preloader: raw data

(bootloader) serialno: ZY22HJKCTJ

(bootloader) off-mode-charge: 1

(bootloader) warranty: yes

(bootloader) unlocked: no

(bootloader) secure: yes

(bootloader) kernel: lk

(bootloader) product: penangf

(bootloader) is-userspace: no

(bootloader) slot-retry-count:b: 1

(bootloader) slot-retry-count:a: 1

(bootloader) slot-unbootable:b: no

(bootloader) slot-unbootable:a: no

(bootloader) slot-successful:b: yes

(bootloader) slot-successful:a: yes

(bootloader) slot-count: 2

(bootloader) current-slot: b

(bootloader) has-slot:sgpt: no

(bootloader) has-slot:flashinfo: no

(bootloader) has-slot:otp: no

(bootloader) has-slot:userdata: no

(bootloader) has-slot:super: no

(bootloader) has-slot:pad3: no

(bootloader) has-slot:pad2: no

(bootloader) has-slot:logo: no

(bootloader) has-slot:kdebuginfo: no

(bootloader) has-slot:pad0: no

(bootloader) has-slot:pad1: no

(bootloader) has-slot:pad4: no

(bootloader) has-slot:pad5: no

(bootloader) has-slot:carrier: no

(bootloader) has-slot:logs: no

(bootloader) has-slot:kpan: no

(bootloader) has-slot:prodper: no

(bootloader) has-slot:elable: no

(bootloader) has-slot:sp: no

(bootloader) has-slot:cid: no

(bootloader) has-slot:rfcal: no

(bootloader) has-slot:nvram: no

(bootloader) has-slot:boot_para: no

(bootloader) has-slot:proinfo: no

(bootloader) has-slot:sec1: no

(bootloader) has-slot:tee: yes

(bootloader) has-slot:dtbo: yes

(bootloader) has-slot:vendor_boot: yes

(bootloader) has-slot:boot: yes

(bootloader) has-slot:lk: yes

(bootloader) has-slot:gz: yes

(bootloader) has-slot:sspm: yes

(bootloader) has-slot:scp: yes

(bootloader) has-slot:spmfw: yes

(bootloader) has-slot:md1img: yes

(bootloader) has-slot:seccfg: no

(bootloader) has-slot:protect2: no

(bootloader) has-slot:protect1: no

(bootloader) has-slot:persist: no

(bootloader) has-slot:nvdata: no

(bootloader) has-slot:nvcfg: no

(bootloader) has-slot:metadata: no

(bootloader) has-slot:md_udc: no

(bootloader) has-slot:vbmeta_vendor: yes

(bootloader) has-slot:vbmeta_system: yes

(bootloader) has-slot:vbmeta: yes

(bootloader) has-slot:utagsBackup: no

(bootloader) has-slot:utags: no

(bootloader) has-slot:hw: no

(bootloader) has-slot:frp: no

(bootloader) has-slot:expdb: no

(bootloader) has-slot:para: no

(bootloader) has-slot:misc: no

(bootloader) has-slot:pgpt: no

(bootloader) has-slot:preloader: yes

(bootloader) version-baseband: MOLY.LR12A.R3.MP.V241.4.P33

(bootloader) version-bootloader: penangf-7d549eb-20230607134926-20231227

(bootloader) version-preloader: 

(bootloader) version: 0.5

all: Done!!

Edited due to Site Rules Violation: posting personal information. - Elle

We put your IMEI number in your profile instead

@axmaster wrote:

@Agent_Jess  I have similar issue like other guys here. I'm using Moto G23
Here are my getvar all output. Can you advise what needs to be done to have a root on this phone and bootloader unlocked. 

ax@ax.local ~ % fastboot  getvar all

(bootloader) max-download-size: 0x8000000

(bootloader) imei2: *removed *

(bootloader) imei: *removed *

(bootloader) variant: 

(bootloader) logical-block-size: 0x200

(bootloader) erase-block-size: 0x80000

(bootloader) hw-revision: ca00

(bootloader) battery-soc-ok: yes

(bootloader) battery-voltage: 3881mV

(bootloader) partition-size:sgpt: 8000

(bootloader) partition-type:sgpt: raw data

(bootloader) partition-size:flashinfo: 1000000

(bootloader) partition-type:flashinfo: raw data

(bootloader) partition-size:otp: 2b00000

(bootloader) partition-type:otp: raw data

(bootloader) partition-size:userdata: 1a864f8000

(bootloader) partition-type:userdata: f2fs

(bootloader) partition-size:super: 200000000

(bootloader) partition-type:super: raw data

(bootloader) partition-size:pad3: 100000

(bootloader) partition-type:pad3: raw data

(bootloader) partition-size:tee_b: 500000

(bootloader) partition-type:tee_b: raw data

(bootloader) partition-size:dtbo_b: 800000

(bootloader) partition-type:dtbo_b: raw data

(bootloader) partition-size:vendor_boot_b: 4000000

(bootloader) partition-type:vendor_boot_b: raw data

(bootloader) partition-size:boot_b: 2000000

(bootloader) partition-type:boot_b: raw data

(bootloader) partition-size:lk_b: 200000

(bootloader) partition-type:lk_b: raw data

(bootloader) partition-size:gz_b: 1000000

(bootloader) partition-type:gz_b: raw data

(bootloader) partition-size:sspm_b: 100000

(bootloader) partition-type:sspm_b: raw data

(bootloader) partition-size:scp_b: 600000

(bootloader) partition-type:scp_b: raw data

(bootloader) partition-size:spmfw_b: 100000

(bootloader) partition-type:spmfw_b: raw data

(bootloader) partition-size:md1img_b: 8000000

(bootloader) partition-type:md1img_b: raw data

(bootloader) partition-size:pad2: 200000

(bootloader) partition-type:pad2: raw data

(bootloader) partition-size:logo: 800000

(bootloader) partition-type:logo: raw data

(bootloader) partition-size:kdebuginfo: 6400000

(bootloader) partition-type:kdebuginfo: raw data

(bootloader) partition-size:pad0: 80000

(bootloader) partition-type:pad0: raw data

(bootloader) partition-size:pad1: 80000

(bootloader) partition-type:pad1: raw data

(bootloader) partition-size:pad4: 80000

(bootloader) partition-type:pad4: raw data

(bootloader) partition-size:pad5: 80000

(bootloader) partition-type:pad5: raw data

(bootloader) partition-size:carrier: 1000000

(bootloader) partition-type:carrier: raw data

(bootloader) partition-size:logs: 800000

(bootloader) partition-type:logs: raw data

(bootloader) partition-size:kpan: 800000

(bootloader) partition-type:kpan: raw data

(bootloader) partition-size:prodper: 800000

(bootloader) partition-type:prodper: raw data

(bootloader) partition-size:elable: de0000

(bootloader) partition-type:elable: raw data

(bootloader) partition-size:sp: 800000

(bootloader) partition-type:sp: raw data

(bootloader) partition-size:cid: 20000

(bootloader) partition-type:cid: raw data

(bootloader) partition-size:rfcal: 300000

(bootloader) partition-type:rfcal: raw data

(bootloader) partition-size:nvram: 4000000

(bootloader) partition-type:nvram: raw data

(bootloader) partition-size:boot_para: 1a00000

(bootloader) partition-type:boot_para: raw data

(bootloader) partition-size:proinfo: 300000

(bootloader) partition-type:proinfo: raw data

(bootloader) partition-size:sec1: 200000

(bootloader) partition-type:sec1: raw data

(bootloader) partition-size:tee_a: 600000

(bootloader) partition-type:tee_a: raw data

(bootloader) partition-size:dtbo_a: 800000

(bootloader) partition-type:dtbo_a: raw data

(bootloader) partition-size:vendor_boot_a: 4000000

(bootloader) partition-type:vendor_boot_a: raw data

(bootloader) partition-size:boot_a: 2000000

(bootloader) partition-type:boot_a: raw data

(bootloader) partition-size:lk_a: 200000

(bootloader) partition-type:lk_a: raw data

(bootloader) partition-size:gz_a: 1000000

(bootloader) partition-type:gz_a: raw data

(bootloader) partition-size:sspm_a: 100000

(bootloader) partition-type:sspm_a: raw data

(bootloader) partition-size:scp_a: 600000

(bootloader) partition-type:scp_a: raw data

(bootloader) partition-size:spmfw_a: 100000

(bootloader) partition-type:spmfw_a: raw data

(bootloader) partition-size:md1img_a: 8000000

(bootloader) partition-type:md1img_a: raw data

(bootloader) partition-size:seccfg: 800000

(bootloader) partition-type:seccfg: raw data

(bootloader) partition-size:protect2: a5e000

(bootloader) partition-type:protect2: ext4

(bootloader) partition-size:protect1: 800000

(bootloader) partition-type:protect1: ext4

(bootloader) partition-size:persist: 3000000

(bootloader) partition-type:persist: ext4

(bootloader) partition-size:nvdata: 4000000

(bootloader) partition-type:nvdata: ext4

(bootloader) partition-size:nvcfg: 2000000

(bootloader) partition-type:nvcfg: ext4

(bootloader) partition-size:metadata: 2000000

(bootloader) partition-type:metadata: raw data

(bootloader) partition-size:md_udc: 169a000

(bootloader) partition-type:md_udc: raw data

(bootloader) partition-size:vbmeta_vendor_b: 800000

(bootloader) partition-type:vbmeta_vendor_b: raw data

(bootloader) partition-size:vbmeta_system_b: 800000

(bootloader) partition-type:vbmeta_system_b: raw data

(bootloader) partition-size:vbmeta_b: 800000

(bootloader) partition-type:vbmeta_b: raw data

(bootloader) partition-size:vbmeta_vendor_a: 800000

(bootloader) partition-type:vbmeta_vendor_a: raw data

(bootloader) partition-size:vbmeta_system_a: 800000

(bootloader) partition-type:vbmeta_system_a: raw data

(bootloader) partition-size:vbmeta_a: 800000

(bootloader) partition-type:vbmeta_a: raw data

(bootloader) partition-size:utagsBackup: 80000

(bootloader) partition-type:utagsBackup: raw data

(bootloader) partition-size:utags: 80000

(bootloader) partition-type:utags: raw data

(bootloader) partition-size:hw: 800000

(bootloader) partition-type:hw: raw data

(bootloader) partition-size:frp: 100000

(bootloader) partition-type:frp: raw data

(bootloader) partition-size:expdb: 1400000

(bootloader) partition-type:expdb: raw data

(bootloader) partition-size:para: 80000

(bootloader) partition-type:para: raw data

(bootloader) partition-size:misc: 80000

(bootloader) partition-type:misc: raw data

(bootloader) partition-size:pgpt: 8000

(bootloader) partition-type:pgpt: raw data

(bootloader) partition-size:preloader_b: 80000

(bootloader) partition-type:preloader_b: raw data

(bootloader) partition-size:preloader_a: 80000

(bootloader) partition-type:preloader_a: raw data

(bootloader) partition-size:preloader: 80000

(bootloader) partition-type:preloader: raw data

(bootloader) serialno: ZY22HJKCTJ

(bootloader) off-mode-charge: 1

(bootloader) warranty: yes

(bootloader) unlocked: no

(bootloader) secure: yes

(bootloader) kernel: lk

(bootloader) product: penangf

(bootloader) is-userspace: no

(bootloader) slot-retry-count:b: 1

(bootloader) slot-retry-count:a: 1

(bootloader) slot-unbootable:b: no

(bootloader) slot-unbootable:a: no

(bootloader) slot-successful:b: yes

(bootloader) slot-successful:a: yes

(bootloader) slot-count: 2

(bootloader) current-slot: b

(bootloader) has-slot:sgpt: no

(bootloader) has-slot:flashinfo: no

(bootloader) has-slot:otp: no

(bootloader) has-slot:userdata: no

(bootloader) has-slot:super: no

(bootloader) has-slot:pad3: no

(bootloader) has-slot:pad2: no

(bootloader) has-slot:logo: no

(bootloader) has-slot:kdebuginfo: no

(bootloader) has-slot:pad0: no

(bootloader) has-slot:pad1: no

(bootloader) has-slot:pad4: no

(bootloader) has-slot:pad5: no

(bootloader) has-slot:carrier: no

(bootloader) has-slot:logs: no

(bootloader) has-slot:kpan: no

(bootloader) has-slot:prodper: no

(bootloader) has-slot:elable: no

(bootloader) has-slot:sp: no

(bootloader) has-slot:cid: no

(bootloader) has-slot:rfcal: no

(bootloader) has-slot:nvram: no

(bootloader) has-slot:boot_para: no

(bootloader) has-slot:proinfo: no

(bootloader) has-slot:sec1: no

(bootloader) has-slot:tee: yes

(bootloader) has-slot:dtbo: yes

(bootloader) has-slot:vendor_boot: yes

(bootloader) has-slot:boot: yes

(bootloader) has-slot:lk: yes

(bootloader) has-slot:gz: yes

(bootloader) has-slot:sspm: yes

(bootloader) has-slot:scp: yes

(bootloader) has-slot:spmfw: yes

(bootloader) has-slot:md1img: yes

(bootloader) has-slot:seccfg: no

(bootloader) has-slot:protect2: no

(bootloader) has-slot:protect1: no

(bootloader) has-slot:persist: no

(bootloader) has-slot:nvdata: no

(bootloader) has-slot:nvcfg: no

(bootloader) has-slot:metadata: no

(bootloader) has-slot:md_udc: no

(bootloader) has-slot:vbmeta_vendor: yes

(bootloader) has-slot:vbmeta_system: yes

(bootloader) has-slot:vbmeta: yes

(bootloader) has-slot:utagsBackup: no

(bootloader) has-slot:utags: no

(bootloader) has-slot:hw: no

(bootloader) has-slot:frp: no

(bootloader) has-slot:expdb: no

(bootloader) has-slot:para: no

(bootloader) has-slot:misc: no

(bootloader) has-slot:pgpt: no

(bootloader) has-slot:preloader: yes

(bootloader) version-baseband: MOLY.LR12A.R3.MP.V241.4.P33

(bootloader) version-bootloader: penangf-7d549eb-20230607134926-20231227

(bootloader) version-preloader: 

(bootloader) version: 0.5

all: Done!!

 

Edited due to Site Rules Violation: posting personal information. - Elle

We put your IMEI number in your profile instead

Thank you for sharing the getvar all details. After reviewing the information, it looks like the getvar data is wrong. We require a getvar containing CID. Could you please try again?

I look forward to your response.

Regards,
Elle
Motorola Support

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@axmaster wrote:

@Agent_Elle I gave you a dump from the command, and you write that some data is missing, so what is the correct command that I should run in fastboot mode?

Sorry for just now getting back to you. Our team has verified that the bootloader of this phone cannot be unlocked. 

Regards,
Elle
Motorola Support

Did someone help you today? Give them kudos by pressing the thumbs-up icon!
Did your topic get solved? Mark the response by pressing the "Accept Solution"!

Want to share feedback about your experience here in the community? Read More