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No.
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Subject
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FAQs
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1
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Check-in
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Q :
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After check-in, there is a seat fee / The seat assigned is not the one selected
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A :
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Please contact Nok Social for further assistance via Facebook: https://www.facebook.com/nokairlines,
Line: @nokair, Webchat
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Q :
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How to check in online
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A :
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- For domestic flights, online check-in via the Nok Air mobile application opens 24 hours before departure and closes 45 minutes before departure.
- For domestic flights, online check-in via the Nok Air website opens 24 hours before departure and closes 1 hour before departure.
Note:
- Boarding gates close 20 minutes before departure.
- Passengers are advised to arrive at the boarding gate at least 40 minutes before departure.
- Don Mueang Airport (Domestic flights): Terminal 2, 3rd Floor, Row 15.
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Q :
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Check-in time
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A :
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- For domestic flights, airport check-in counters open 2 hours and close 45 minutes before departure.
- Online check-in via the Nok Air app opens 24 hours and closes 45 minutes before departure.
- Online check-in via the Nok Air website opens 24 hours and closes 1 hour before departure.
Note:
- Boarding gates close 20 minutes before departure.
- Passengers should arrive at the boarding gate at least 40 minutes before departure.
- Don Mueang Airport (Domestic flights): Terminal 2, 3rd Floor, Rows 15.
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2.
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Change Booking T&C
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Q :
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Conditions for flight changes (fees, route changes, incorrect booking)
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A :
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Nok Lite / Nok X-Tra
- Flight change fee: THB 750 per passenger per flight (domestic routes).
- Flight change fee: THB 1,210 per passenger per flight (international routes).
- Changes must be made at least 24 hours before the original departure time.
- If the new fare is lower, Nok Air reserves the right not to refund the fare difference (same fare class).
- If the new fare is higher, passengers must pay the fare difference.
Nok MAX
- No flight change fee. Passengers only pay the fare difference (if any).
- Changes must be made at least 3 hours before departure.
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Q :
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Booking the wrong route
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A :
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- Nok Lite tickets cannot be used to change routes (both domestic and international).
- Nok X-Tra and Nok MAX tickets: Route changes on domestic flights are subject to a fee of THB 1,500 per passenger per flight, plus any fare difference (if applicable).
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3.
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Baggage
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Q :
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Baggage allowance prices
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A :
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- Please check details at : https://content.nokair.com/th/Journey-Planning/Baggage.aspx
- Please contact Nok Social for further assistance via : Facebook: https://www.facebook.com/nokairlines,
Line: @nokair, Webchat
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Q :
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How to purchase baggage allowance
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A :
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- Must be purchased at least 24 hours before departure.
- Purchase channels:
- www.nokair.com / m.nokair.com
- Nok Air Mobile Application
- Airport counter
- Call Center: 1318 or +66 2 439 3344 (international calls)
- The total baggage allowance (included + purchased) must not exceed 40 kg.
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Q :
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Carry-on baggage policy
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A :
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- Passengers may carry up to 2 items with a total weight not exceeding 7 kg:
- One bag not exceeding 36 x 56 x 23 cm
- One personal item not exceeding 40 x 15 x 30 cm
Carry-on liquids:
- Total liquids must not exceed 1,000 ml.
- Must be in containers of no more than 100 ml each (maximum 10 containers).
- All containers must be placed in a transparent zip-lock bag.
Power Bank:
- Maximum 2 units per passenger.
- Each unit must not exceed 32,000 mAh (160 Wh).
- Power banks are not allowed in checked baggage.
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| Q : |
Tickets without baggage allowance
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A :
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- Airport baggage purchase is a flat rate of 20 kg for tickets without baggage allowance (Nok Lite).
Fees:
- Monday–Thursday
- Domestic: THB 1,200
- International: THB 1,500
- Friday–Sunday & Public Holidays
- Domestic: THB 1,500
- International: THB 1,800
- Purchase is available only at the airport check-in counter.
- Excess baggage fees still apply if weight exceeds the allowance.
- Excess baggage fees:
- Domestic: THB 400 per kg
- International: THB 500 per kg
- For connecting flights, excess baggage fees apply to both flight segments.
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Q :
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Maximum weight per checked bag
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A :
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- Each checked bag must not exceed 30 kg.
- No valuable or fragile items are allowed in checked baggage.
- Nok X-Tra and Nok MAX tickets include free baggage according to the fare conditions.
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| Q : |
Special baggage and fees
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A :
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Special baggage refers to items requiring special handling and additional charges, such as:
- Sports equipment (bicycles, golf bags, surfboards, fishing gear, etc.)
- Musical instruments (guitars, drums, keyboards, etc.)
- Large electronic devices (TVs, computers, etc.)
- Oversized items (longer than 40 cm, wider than 75 cm, thicker than 50 cm, or items requiring special handling)
Fees:
1–20 kg: THB 500
21–25 kg: THB 1,000
26–30 kg: THB 1,500
Bicycle: THB 500 per unit
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4.
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Terms & Conditions
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Q : |
Traveling with children |
| A : |
- Infants under 14 days old are not permitted to travel.
- Infants aged 14 days to under 2 years must travel on an adult’s lap (1 adult per infant).
- Children aged 2 to under 12 years may not travel alone and must be accompanied by a passenger aged 16 or above (adult fare applies).
- Passengers aged 12 to under 16 years may travel alone but may not accompany children under 12 years (adult fare applies).
- Passengers aged 16 years and above may accompany children under 12 years. |
| Q : |
Required travel documents e.g. Pink Card
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A :
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The Pink Card (Non-Thai National ID for migrant workers) can be used for domestic air travel, provided it is valid and properly registered.
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| Q : |
No-show tickets |
| A : |
- Passengers are eligible for a refund of airport taxes only.
- Please contact Nok Social for further assistance via Facebook: https://www.facebook.com/nokairlines,
Line: @nokair, Webchat |
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5.
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Check Route
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Q :
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Flight schedule and fare inquiry
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A :
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Please contact Nok Social for further assistance via Facebook: https://www.facebook.com/nokairlines,
Line: @nokair, Webchat
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6.
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Confirm Flight/Booking
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Q :
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Confirm flight time or booking status
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A :
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Please contact Nok Social for further assistance via Facebook: https://www.facebook.com/nokairlines,
Line: @nokair, Webchat
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7.
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Name Change/Correct
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Q :
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Name spelling correction
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A :
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Please contact Nok Social for further assistance via Facebook: https://www.facebook.com/nokairlines,
Line: @nokair, Webchat
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8.
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SSR
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Q :
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Additional services (Nok Refund, Nok Protect, Nok Meal, Nok Seat)
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A :
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- Nok Refund: Must be purchased together with the ticket via all channels.
- Nok Protect: Available only via www.nokair.com
- Nok Meal: Must be purchased at least 48 hours before departure via all channels.
- Nok Seat:
- Website: Up to 4 hours before departure
- Mobile app: 12 hours to 45 minutes before departure
- Airport: 2 hours to 45 minutes before departure
- Once selected, seats cannot be changed.
- Seat fees can be checked at: https://content.nokair.com/th/Booking/How-to-Select-Seat.aspx
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Q :
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Wheelchair service
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A :
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- Request via www.nokair.com > Manage Booking > Enter PNR & last name > Add services > Special Assistance > Wheelchair
- Please contact Nok Social for further assistance via Facebook: https://www.facebook.com/nokairlines,
Line: @nokair, Webchat
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