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'It's detective work': Finding and counting Singapore's otters

More than 20 otter watchers trawled parks and waterways over two months, photographing the animals for the third population census in Singapore.

'It's detective work': Finding and counting Singapore's otters

Otters from the Four Points family. (Photo: Ang Chiah Sin)

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18 Feb 2026 06:00AM (Updated: 18 Feb 2026 07:19AM)
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SINGAPORE: Since 2017, Ms Marjorie Chong has loved watching otters. She’s an active member of the Otter Working Group, and usually goes to watch the semiaquatic animals two to three times a week.

But there can be too much of a good thing – she once spent about 400 hours looking for otters over two months.

“The two months felt very long,” Ms Chong said with a laugh. “But we believed in it.”

She and 20 other otter watchers were helping to collect data for Singapore’s third population census of smooth-coated otters, photographing them and noting down relevant information.

That data was then verified by Ms Michelle Tan, who was working on the census for her final-year project as a life sciences student at the National University of Singapore (NUS). She submitted the project in April 2025.

The census is undergoing scientific review and will be published later this year.

WHERE THE WILD THINGS ARE

Ms Tan was new to otter watching when she embarked on her final-year project, so the first step was to receive an orientation from those who were more experienced.

They are familiar with where the otters might be, but even then, the creatures could prove elusive.

“A refrain that you hear often is, oh the otters, they are everywhere … but when you actually count them, (they are) not that easy to find,” said Ms Chong.

A sighting can lead to many posts on social media, but that may really just be one group of otters. The animals often move around within their so-called home range, which can be quite large.

“I urge you, one day, to just go and look out for otters when you don’t know where they are, and see whether you can find them,” she said.

Despite a few watchers tracking an otter family at Bishan-Ang Mo Kio park for two days before CNA’s interview, they were nowhere to be found on the day itself.

“We had no luck today … I was checking the drains and the holts, the places that we know they have lived before,” said Ms Tan.

That day, she could only find otter spraint, or faeces, near one of the holts. Otters use faeces to mark their territory.

Ms Michelle Tan (left) and Ms Marjorie Chong on the lookout for otters at Bishan-Ang Mo Kio Park on Feb 2, 2026. (Photo: CNA/Justin Tan)
Otter spraint at Bishan-Ang Mo Kio Park on Feb 2, 2026. (Photo: CNA/Ili Mansor)

It was “relatively fresh” at the time, with flies buzzing around and a discernible smell, but no otters were around. 

“That’s the only thing I saw,” she said. “It’s detective work.”

Ms Tan used those skills to find the elusive otter family at Changi Bay Point during the census, when she realised there was a “strong smell of spraint” in the air.

Using her binoculars to look into a small, narrow space under a road, she found the otters that were just waking from their afternoon nap.

Otters from the Changi Bay Point family. (Photo: Jocelyn Chng)

NO PICTURE, NO COUNT

Just spotting otters was not enough for them to be added to the count, however, especially if they were spotted swimming in a canal.

“You have to wait for the otters to come up on land first, because when they are in the water, you can’t tell how many there are, maybe one is underwater,” said Ms Tan.

There must also be clear photo or video evidence, so that someone who sees the image or clip can count and verify the number of otters.

Seasoned otter-watcher and member with Otter Working Group, Ms Marjorie Chong at Bishan-Ang Mo Kio Park on Feb 2, 2026. (Photo: CNA/Justin Tan)

Ms Chong recounted an incident where she was following an otter family near Lower Seletar. She knew there was a drain that the otters would need to hop over one by one, and thought a video of that would be perfect for the census.

“There I am counting … as I'm filming number 10, one of them hops over the other way, and then they start doing this (back and forth) over the drain,” she said.

“So that footage is no count – it’s zero.”

When submitting a photo or video, the date, time and location of the group should be reported, along with the total number as well as the breakdown between adults and pups.

Such information helps to determine whether it was the same family that was spotted. This prevents double-counting.

Unique identifiers such as injuries, scars or chipped teeth also help to identify an otter and its family.

One of the otters in the Bishan family has a recognisable scar on its face. (Photo: Fan Chi Fung)

Multiple sightings of a group would need to be verified before it can be included in the census.

“If there are some otter families that cannot be differentiated even with all these robust criteria, then from these remaining families … we just take the largest family, we include it in the census,” said Ms Tan.

WHY IS A CENSUS NEEDED?

While there are dozens of resident otters now, it is thought that otters disappeared from Singapore by the 1970s because of habitat loss, degradation and pollution as the country quickly urbanised.

After significant efforts to improve the cleanliness of Singapore’s waterways and waterbodies, the otters returned in the 1990s and found enough food and places to rest.

Naturally, the population has increased, and so has human-otter interaction.

“We realised that people aren’t used to wildlife in their midst,” said Mr N Sivasothi, a senior lecturer at NUS' Department of Biological Sciences.

“Getting an idea of how many, where they are, what kind of spaces they're using, what's the average litter size – these are all basic questions which need to be answered, when we want to appreciate how to coexist with them in a city,” he said.

Ms Michelle Tan (left) and Ms Marjorie Chong on the lookout for otters at Bishan-Ang Mo Kio Park on Feb 2, 2026. (Photo: CNA/Justin Tan)

The first census was conducted in 2017 to find out more about the otters. As the population continued to increase, a second one was conducted in 2021, before another in 2024.

In recent years, there have been media reports of otters biting humans or eating fish in ponds.

Last month, after an otter entered some homes in the Lentor and Mayflower neighbourhoods, the National Parks Board told CNA it is exploring measures to reduce conflict, including translocation and population control measures such as sterilisation. 

CNA understands that such wildlife birth control methods could include surgery and contraceptives.

Mr Sivasothi said sterilisation has been a topic of ongoing discussion since 2023.

“If there are cases where (a group is) persistent in a space, and the personality of the group is one which is going to heighten conflict, then will there be a time when we run out of options?” he said.

For example, otters tend to be more protective when there are pups in the family.

But sterilisation is not something that NParks would embark on lightly, said Mr Sivasothi, adding that there needs to be an understanding of the ecology and the specific instance when sterilisation might be helpful.

“You can't just respond emotionally, and then we have other problems you create, long term,” he said.

Senior lecturer at NUS' Department of Biological Sciences, Mr N Sivasothi on Feb 2, 2026. (Photo: CNA/Justin Tan)

“BE KIND AND LEARN MORE”

He added that it is natural to have a diversity of responses from humans when it comes to coexisting with wildlife. Some might find otters cute, while others think they are a nuisance.

“You can’t ignore human attitudes,” he said. But education and outreach can help to address or overcome fears and concerns.

To those who feel that otters are encroaching on their space, he asked them to show some kindness.

“I think we all profit from (having a) city in nature. It’s definitely quite critical for health and wellness, our feeling of happiness in the city,” he said.

Wildlife is part and parcel of that. “Be kind and learn more,” he said.

There should be some give and take. Humans prevent wildlife from accessing some spaces, and can make adjustments for them in other areas.

“We are not indifferent to the needs of people. In fact, that's quite uppermost in our mind,” said Mr Sivasothi.

“But if we work together, we can work out situations where they have a much more enriched life with nature around them, and give some space for these creatures to exist.”

Source: CNA/an

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Women

She turned her pen-clicking habit into a pop-up business making fidget clickers in Singapore

For anyone who can’t stop clicking pens, twirling their hair or tapping tables, Singaporean product designer Jennifer Ang has turned that habit into customised, locally inspired fidget keychains she 3D-prints at home.

She turned her pen-clicking habit into a pop-up business making fidget clickers in Singapore

heyo.makers founder Jennifer Ang designs customisable fidget clickers that look like a keypad and fit like a keychain for fidgeting on-the-go. (Photos: heyo.makers; Art: CNA/Chern Ling)

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18 Feb 2026 07:29AM
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It was a little before Christmas in 2025. In a Housing Development Board flat in Bukit Panjang, five 3D printers ran through the night.

For 18 hours, they did not stop printing. Plastic was melted, and layer by layer, like kueh lapis, little keycaps took shape.

These Heyo.makers keycaps are not your typical QWERTY keys. Some had smiley faces, others, cursive fonts, cute characters, and even iconic Singapore kueh and snacks.

Though these keycaps can be used in a custom keyboard, they are not created for that purpose. Instead, they are designed to be mixed and matched in a keypad-like base that is not connected to any device at all.

Known as fidget clickers, these can be hooked onto bags and clicked on-the-go for stress relief.

“A fidget clicker is like a toy you use to fidget,” explained Jennifer Ang, solopreneur of Heyo.makers, a 3D printing customised gift shop that makes these clickers.

“Many of us fidget as a way of emotional self-regulation. We may click on a pen, twirl our hair, play with jewellery or tap on the table to soothe anxiety.

“That is how fidget clickers work. And in some ways, they can be a habit replacement – to fidget in a nicer way,” the 34-year-old said. 

“It’s like a keychain you can hold onto and just fidget,” says Ang. Customers can pick a base and customise it with the keycaps they like. (Photo: Annie Tan)

People have been using fidget cubes, poppers, clickers, and spinners to occupy restless fingers for a while now, she added.

Since starting her heyo.makers pop-up in end-October 2025, Ang has sold more than 1,000 fidget clickers. Details on upcoming pop-ups are available on the brand’s Instagram account @heyo.makers.

SELF-SOOTHING TOYS

product designer, Ang has a longstanding habit of clicking on her pen when sketching ideas.

“I find the click and bump therapeutic. It distracts me from whatever is troubling me at the moment, and helps me to focus on the task,” she told CNA Women.

When Ang noticed that her computer’s mechanical keyboard had the same therapeutic quality, she put the two ideas together to create her own fidget clicker.

She later found out that similar clickers already exist in the market, coming in all shapes and sizes, including tortoise and cupcake designs. But what makes Ang’s different is that the customisable keycaps are designed by her.

Ang’s clicker base comes in different sizes ranging from one to nine keycaps. Customers can pick from more than 400 different keycap designs to make their own clicker. Prices range from S$8 to S$48.

Some of Ang’s more popular designs include iconic Singapore kueh and snacks. (Photo: Annie Tan)

Depending on their fidgeting preference, they can choose between three types of clickers – one version produces a loud click and bump; one produces a bump only; and one is almost silent.

FOR THE LOVE OF 3D PRINTERS

It all started with a fascination with 3D printers, which Ang used for the first time when she was an Industrial Design student at Nanyang Polytechnic.

“As a product designer, I found it so amazing that 3D printers can turn ideas into reality almost instantly. You can do testing within hours, without sending it to a supplier for mock-ups and waiting a week,” she said.

Her love for 3D printers grew when she started her first job as an industrial designer at a design consultancy firm. There, she also taught courses to students on product design and 3D printing.

Her brand heyo.makers was inspired by Ang’s love for 3D printers, which began in her teens. (Photo: Annie Tan)

In 2016, she quit her full-time job and switched to a part-time role at her company to make time to study for a Bachelor of Design by the Singapore Institute of Management (SIM) and Royal Melbourne Institute of Technology (RMIT). She subsequently ran her business offering product design services and courses from 2017.

That was also when she bought her first starter 3D printer from Taobao on impulse – a S$150 device that arrived at her doorstep in more than 100 parts. “I spent three weekends putting it together,” she laughed.

With this printer, Ang designed and printed her ideas as a hobby. But during the pandemic when lessons were suspended, she began thinking about what she could design and sell as a side hustle.

That was how Ang started selling customised keychains, coasters, bag tags and phone stands on Shopee. “Everyone was doing Zoom meetings then, so the phone stands sold quite well,” she recalled.

But printing these customised items with a starter printer was tedious and slow – a small item might take an hour to print, she said.

Ang invested in better 3D printers, eventually acquiring a total of 13 over the years. She currently only uses five of the higher quality models and has given away or sold the others.

In 2021, Ang began offering her products on Lazada and Carousell, and in 2023, on TikTok as well. With that, her side hustle grew into a sustainable business. Wanting to expand, Ang decided to venture into pop-ups. 

These fidget clickers are exclusively available at heyo.makers’ pop-up stores. (Photo: heyo.makers)

But she realised that these product offerings were not well-suited for a pop-up format – customers could not be expected to wait an hour for the product to be printed. That’s when she came up with the idea of fidget clickers. 

WHEN IT FINALLY CLICKS

Around end October 2025, Ang ran her first pop-up at PLQ Mall in Paya Lebar, selling fidget clickers she designed and printed at home.

For her first day, she printed some 200 keycaps. But she was worried that no one would take to them. “I even thought of a backup plan to sell house-unit signages if that happens,” she admitted.

But business was brisk and she sold around 30 clickers with 120 keycaps in total on her first day.

“I thought that fidget clickers would appeal more to kids, but it turns out that adults like them as well, especially women,” Ang said. The most popular keycaps are cute characters and Singapore kueh, dim sum and snacks, she added.

“Some people even spend half an hour or more of their lunchtime choosing the keycaps to customise their clickers,” she laughed.

Over the next five weeks of her PLQ pop-up, Ang’s clickers continued to sell well. So, for the next few months, Ang did more pop-ups at Clementi Mall, Hillard Mall, AMK Hub and Tampines 1.

The design and printing of fidget clickers are very precise. “0.02mm off and the keycaps may not fit well in the base,” says Ang. (Photo: heyo.makers)

Because these clickers were highly customised from 400 different keycaps, Ang finds them hard to sell online, and only offers them exclusively at her pop-ups. However, she also continues to run her online business selling keychains, phone stands and bag tags on e-commerce platforms.

Running consecutive pop-ups can be tiring, Ang said. She runs her store from 11am to 9pm or 10pm each day, excluding travel time. Upon returning home, she prints products to fulfil orders for her online business, working late into the night.

Ang confessed that she never expected fidgeting to be a career path.

“When I first chose to be a product designer, I thought I’d be making more serious stuff like keyboards, computers, customisable laptops or other hardware,” she laughed.

But Ang finds this unexpectedly fulfilling.

“What I love most is the chance to bring my own ideas to life while connecting directly with customers. Seeing people enjoy what I create is incredibly rewarding,” she said.

Of course, there are still moments of uncertainty. “Sometimes, I feel scared and am not sure if I’m on the right track,” she admitted.

But shaking off her self-doubt, Ang added that she plans to continue to create trendy keycaps, and perhaps even expand her product offerings to custom keyboards or other types of fidgets.

“I believe 3D printing technology will keep getting better, and once you know how to do 3D design, the possibilities are endless,” she said.

CNA Women is a section on CNA Lifestyle that seeks to inform, empower and inspire the modern woman. If you have women-related news, issues and ideas to share with us, email CNAWomen [at] mediacorp.com.sg.

Source: CNA/pc

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Commentary: Digital caregiving is a new form of filial piety

Helping our parents navigate apps, online forms and scam alerts shouldn’t be seen as a chore, but as an act of love, says writer Nicole Chan.

Commentary: Digital caregiving is a new form of filial piety
Seniors may need guidance navigating apps, portals and systems that weren’t designed with them in mind. (Photo: iStock/SDI Productions)
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SINGAPORE: Every time a new scam alert pops up, I forward it to my parents.

My mum usually replies right away. She sends me a thumbs-up and returns to whatever freelance project she’s juggling that week. My dad reacts differently. He reads my text slowly, thinks it through, and then asks me to look at messages he’s received that may be suspicious.

These little exchanges have quietly become part of our family routine. Scam alerts are now discussed during dinner conversations and weekend check-ins.

When I was young, my parents kept me safe in the physical world: “Don’t talk to strangers. Look both ways. Stay where we can see you.” 

Now, the roles are reversed. There are new risks online. I remind my parents to check caller IDs, slow down before tapping anything suspicious, and treat urgency as a red flag.

A NEW FORM OF FILIAL PIETY

I’ve started to think of digital caregiving as a new form of filial piety. Traditionally, filial piety meant obeying parents, supporting them financially and visiting them regularly.

In a digital-first world, the responsibilities have expanded. Parents also need guidance navigating apps, portals and systems that weren’t designed with them in mind. Adult children now manage online forms, monitor scam alerts, book appointments and troubleshoot logins.

Among my friends, similar patterns emerge. One friend created a family chat called “Suspicious Things We Do Not Click” after her aunt repeatedly forwarded phishing-laden promotions.

There isn’t a single “type” of digitally capable parent. Some seniors are savvy, while some are cautious. Another friend’s mother flies through online medical bookings, comparing options and teaching her siblings to use HealthHub. His father prefers checking with someone else before confirming anything.

The label “digital caregiving” gives shape to the emotional effort adult children put in for their parents – the patience, the explanations, the reassurance. In my experience, it’s less about fixing things than being someone they can approach without feeling small.

When my parents ask me for tech-related support, I used to treat it like a task to clear. Now, I narrate my steps, hand the device back and let them try. When impatience bubbles up, I remind myself that they once taught me to navigate a world far more confusing than any app update.

Some weeks, our “tech support” sessions happen naturally over lunch. Fifteen or 20 minutes is usually enough. We focus on small tasks: exploring the latest AI tools, poking around social media apps or trying out a feature they noticed but never tapped.

We keep it slow because urgency flusters everyone. Simple encouragements like “You got it!” lift the session.

Over time, the consistency of our tech check-ins has built my parents’ confidence. And for me, troubleshooting no longer feels like work but a path to shared discovery.

MOMENTS OF TRUST

It’s easy to assume our parents simply don’t want to try, or are content sticking to familiar routines. 

My dad resisted going digital for years. At first, I thought it was stubbornness. Over time, I realised it was complicated. After a lifetime of being the one who knew what to do, asking for help can feel embarrassing. Even small requests require a shift in pride and comfort, and watching him navigate these moments has taught me empathy.

These requests are moments of trust. For adult children, rather than interruptions, they are chances to guide and reassure our parents. Community programmes that teach seniors digital skills succeed not because of their content, but because the environment feels safe: No one is singled out, mistakes are normal and curiosity is encouraged.

Families can do the same. A regular tech check-in lightens the load for caregivers and gives older adults a safe space to ask “dumb” questions. Patient explanations and slow learning become routine care rather than crisis management.

Learning is lifelong and uneven. Helping my parents has made me aware of how disorienting navigating new technology can be, and how much trust is packed into a simple, “Can you help me with this?” Asking for help is brave. Offering it takes patience, a little humour, and resisting the urge to say, “Just do what I did.”

After all, technology will always move faster than people. One day, the roles will flip, and we’ll probably be the ones awkwardly asking our kids to show us how to use neural wallets or whatever the next “must-know” tech is.

Until then, we can approach digital caregiving not as a chore, but as an act of love – slow, patient, and profoundly human.

Nicole Chan is a communications and marketing strategist exploring the intersections of modern work, culture and society.

Source: CNA/el

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Singapore

PM Wong congratulates Bangladesh's new PM Tarique Rahman on election victory

Tarique Rahman's Bangladesh Nationalist Party won the country's Feb 12 general election in a landslide, securing a two-thirds majority in parliament.

PM Wong congratulates Bangladesh's new PM Tarique Rahman on election victory

Tarique Rahman looks on after he was sworn in as Bangladesh's prime minister at the National Parliament in Dhaka on Feb 17, 2026. (Photo: AP/Mahmud Hossain Opu)

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SINGAPORE: Singapore Prime Minister Lawrence Wong on Tuesday (Feb 17) congratulated Bangladesh's new Prime Minister Tarique Rahman following the "decisive victory" of his Bangladesh Nationalist Party (BNP) in the country's general election last week.

The BNP won the Feb 12 election in a landslide, securing a two-thirds majority in parliament.

The son of former Prime Minister Khaleda Zia and President Ziaur Rahman, Mr Rahman was sworn in as the prime minister on Tuesday.

"I wish to convey my warmest congratulations on your decisive victory in the Bangladesh general elections on Feb 12, 2026," said Mr Wong in a letter to Mr Rahman.

"The strong mandate you received reflects the confidence and trust that the people of Bangladesh have placed in you to take the country forward."

In his congratulatory letter, Mr Wong, who is also Finance Minister, said that Singapore and Bangladesh enjoy "a warm and long-standing relationship built on a strong foundation of mutual respect and people-to-people ties".

He noted that there is "significant potential" to deepen and expand collaboration between the two countries in trade and investment, port management, digitalisation and capacity building.

"I look forward to working with you to further strengthen the friendship between our countries. Singapore will continue to support Bangladesh in its development journey," said Mr Wong.

"I wish you the very best of health and every success in your new role. I look forward to meeting you soon," he added.

Source: CNA/dc(kg)

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About 23,000 community care sector employees could get at least 7% pay raise as part of new salary guidelines

There will be an initial tranche of support of S$100 million to help defray the cost of the higher salaries for community care organisation staff members, said Health Minister Ong Ye Kung.

About 23,000 community care sector employees could get at least 7% pay raise as part of new salary guidelines

Health Minister Ong Ye Kung greets Alexandra Hospital staff during a visit to the hospital on Feb 17, 2026, the first day of Chinese New Year. (Photo: Alexandra Hospital)

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SINGAPORE: About 23,000 community care organisation staff members could see at least a 7 per cent pay increment as part of new salary guidelines, Health Minister Ong Ye Kung said on Tuesday (Feb 17).

Noting that an increase in salary for staff members would translate to an increase in operational costs, Mr Ong said that there will be a first tranche of support of S$100 million (US$79 million) to help defray the cost of the higher salaries.

Speaking during a visit to Alexandra Hospital on the first day of Chinese New Year, he said that the Ministry of Health (MOH) will be issuing new salary guidelines for the community care organisation staff members "in the next couple of months".

Community care organisations "will then need to digest them, make the necessary plans, and I think it should be ready for implementation end of this year or early next year", Mr Ong said.

"I hope that with this move, we continue to make healthcare an attractive career," he added.

Mr Ong had earlier visited St Luke's Hospital.

Community care organisations provide a variety of intermediate and long-term services for people who require further care and treatment after being discharged from a general hospital. They also include seniors living in the community who may need help with their daily activities.

Healthcare professionals in the sector work in places such as community hospitals, nursing homes and hospices.

On the first day of Chinese New Year last year, Mr Ong announced a plan to increase the salary packages of 37,000 allied health professionals (AHPs), pharmacists, and administrative, ancillary and support staff.

The announcement by Mr Ong on Tuesday reflects the progress that the Healthcare Services Employees' Union (HSEU) and MOH have made together, said NTUC and HSEU President K Thanaletchimi. 

The HSEU has always been a close partner of MOH as it regularly reviews our healthcare workers' salaries, including those in the community care sector, said Ms Thanaletchimi.

Healthcare workers in the community care sector bear the same heavy responsibility of providing the best care to patients, as their counterparts in the acute care sector, she said.

She noted that HSEU has been "actively advocating for better recognition and more competitive wages in the community care sector, to narrow the salary gap between the community care and acute care sectors".

"We encourage all community care organisations to meet these salary guidelines."

HSEU will continue to advocate strongly for all healthcare workers, so that they can enjoy meaningful and sustained wage growth, and our healthcare sector remains attractive to talent, Ms Thanaletchimi added.

Source: CNA/rj

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Singapore

Circle Line disruption: Meet the volunteers who keep the crowds moving

As commuters navigate one of Singapore's longest planned MRT disruptions, CNA speaks to the volunteers guiding thousands through detours and platform changes.

Circle Line disruption: Meet the volunteers who keep the crowds moving

SMRT Trains operations specialist Saroja Sadasivan Pillay (left) and station manager Muhammad Syawal Mustafa (right). (Photo: CNA/Syamil Sapari)

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SINGAPORE: When SMRT staff volunteer Saroja Sadasivan Pillay helped a woman during the first few days of the three-month planned disruption on the Circle Line (CCL), she did not expect the encounter to move her so deeply.

The elderly woman in the wheelchair reached out and grasped Ms Saroja's hand as they navigated through the crowded Serangoon station together.

“God bless you, you are so helpful,” the woman told her. 

The simple gesture triggered a flood of memories for the 58-year-old. "I remembered my (late) mum, because in her late age, she was like this.”

It was just one of thousands of interactions taking place daily across Singapore's rail network during the Circle Line's three-month planned disruption – one of the longest in the system's history.

SMRT Trains operations specialist Saroja Sadasivan Pillay volunteered for four days at Serangoon station. (Photo: CNA/Syamil Sapari)

The disruption, which runs from Jan 17 to Apr 19, affects the stretch between Mountbatten, Dakota and Paya Lebar stations, where tunnel strengthening works are underway. Journeys can be delayed by up to 30 minutes as commuters navigate shuttle buses and alternative routes.

Up to 500 volunteers, station staff and temporary workers were deployed during the initial days to help manage crowds and direct commuters. Manpower has since been reduced as commuters became more familiar with the changes.

WHY THEY VOLUNTEERED

For Ms Saroja, an SMRT Trains operations specialist, the disruption was a chance to interact with commuters – something her day job does not involve. 

She frequently volunteers for crowd marshalling duties, and for this disruption, was deployed to Serangoon station for four days.

Land Transport Authority (LTA) senior engineering officer Lim Teck Heng, 64, signed up for 17 shifts across Serangoon, Paya Lebar, Tai Seng and Mountbatten stations. His day job focuses on roadworks with little public interaction.

“I just want to help, and interact, because there are sure to be people confused at the stations,” he said.

NOT ALL SMOOTH SAILING

The early days saw some frustrated commuters. One elderly man questioned Ms Saroja about why an escalator had been turned off to redirect commuter flow.

He asked her: “Why you all turn off the escalator? Every day I go down this escalator. Why must I walk until there?”

She explained the changes to him and apologised. The next day, she saw him again – but this time, he smiled at her as he walked past.

Mr Lim encountered a woman who became agitated by the disruption and began raising her voice for directions. 

"I asked her to slow down, and I talked to her nicely, and she cooled down," he said. "I asked her where exactly she wanted to go."

LTA senior engineering officer Lim Teck Heng giving directions to a commuter during the Circle Line disruption. (Photo: LTA)

Rain Yong, a tunnel engineer with LTA who volunteered for four shifts at Paya Lebar and Buona Vista stations, said most commuters were understanding, though some expressed frustration.

“They aren’t able to take their usual way, and they get very confused,” said Ms Yong, who is in her thirties. “Even with the news (of the disruption), they’re still very confused about what happened at the station.”

She also observed how difficult it was to change commuter behaviour, with many continuing to head for trains despite being directed to shuttle buses.

RESPONDING TO CRITICISM

Some online feedback questioned the large number of volunteers and staff deployed, with complaints that loudspeaker instructions added to congestion and confusion.

Ms Yong said this was unfair, noting that peak-hour crowds need proper management, especially for wheelchair-bound or mobility-challenged passengers.

“When you are moving against the crowd, it's actually very dangerous for them. It is our role to help marshal them,” she said.

Mr Lim added that while loudspeaker announcements were necessary in the first few days, they became less important once commuters adjusted.

“We have also given feedback for the loudhailers to be softer or for the automatic announcements to not be played so frequently,” he said.

LTA tunnel engineer Rain Yong helping a commuter during peak hour. (Photo: LTA)

MONTHS OF PLANNING

The crowd management effort was months in the making, said Paya Lebar Circle Line station manager Muhammad Syawal Mustafa.

The 38-year-old said he was deeply involved in crowd control planning well before the disruption began.

“We will check the statistics on what the crowd levels are, and we plan ahead and liaise with the East-West Line to make sure the crowd (movement) is smooth by walking one big round,” he said.

While some commuters were frustrated by the detours, Mr Syawal said that they were essential, as passengers from the East-West Line disembark from six-car trains, while Circle Line trains have only three carriages. Without proper routing, the Circle Line platform could become dangerously overcrowded.

Muhammad Syawal Mustafa, 38, Station Manager (CCL Paya Lebar), SMRT Trains, directing the crowds on Feb 3, 2026. (Photo: CNA/Syamil Sapari)

Beyond planning, Mr Syawal also led teams of volunteers and staff members at Paya Lebar to ensure commuter movement remained smooth. 

"I have to ensure that they are well-equipped with all the information and tools, and I will also deploy them to various locations on top of my station," he said.

Despite having a newborn baby at home, Mr Syawal has returned to the station on his days off to support colleagues. 

"When I come, I will take over the crowd control," he said. "It's tiring, but because of the teamwork, we go through this together."

For Ms Yong, volunteering provided a connection to the people who benefit from her professional work. 

"It realigns and enforces the purpose of the work we do as an organisation," she said.

Source: CNA/jx

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