[Important/Urgent] Our response and request to customers regarding suspected unauthorized login by a third party (First report)

Thank you for using Shiseido Online Store.

 

If you log in to our website from a device that you do not normally use, we will use your registered email address.​ ​​Send a notice to

We have introduced a system that allows you to check via email whether your account has been fraudulently used by a third party.

 

Recently, we have received an increasing number of inquiries from some customers regarding suspected cases of unauthorized logins by third parties pretending to be their real names.

At present, no financial damage has been confirmed to customers, but we are working quickly to identify the cause of this incident.

 

As a countermeasure to this matter, we are currently blocking several IP addresses suspected of unauthorized access and are also in the process of introducing a multi-factor authentication system.

We will provide further information regarding the implementation of multi-factor authentication as soon as it is finalized, so please wait a little longer.

 

In addition to these measures, to further protect your account, we ask that you please take the following steps:

 

 

[Request to customers]

My Page​ ​Please check and correct the following:

 

1. Reset your dedicated password

Please reset your password to a more complex one that is difficult for third parties to guess.

・Please set a password consisting of 6 to 12 alphanumeric characters.

・At least one letter and one number are required.

・Uppercase and lowercase letters are distinguished.

When setting up, please make sure to set a password that is exclusive to this service and different from passwords for other services.

 

2. Confirm your email address

As mentioned above, we will send you an email warning you if you log in from a device that you do not normally use.

It is also required for multi-factor authentication, so​ ​please make sure that the registered email address is the one you normally use.

 

Please check here for FAQs.

 

We deeply apologize​ ​for any concern or uncertainty caused to our customers.

We will continue to work hard to provide a safe service.

We appreciate your understanding and cooperation.