Toshin Development Co., Ltd.

Reduced lost property management man-hours by 1/10. Zero customer suggestions for improvement.

Analog and cumbersome lost property management Have you received feedback from customers? Please tell us about the issues you faced before introducing Find Shinjuku Takashimaya Times Square finds 30 to 50 lost items per day. We receive about 50 inquiries about lost items from customers by phone and 5 by email per day. The biggest issues are...

Nihon Kotsu Co., Ltd.

Reduce the number of inquiries about lost items and the labor required to manage them. Provide peace of mind to customers.

Dealing with lost items puts pressure on our main business. Ambiguous information leads to a loss of trust. Please tell us about the issues you faced before introducing find. Mr. Onishi: Nihon Kotsu handles about 3,000 lost items per month in taxi vehicles, including those of group companies, and dealing with lost items took a considerable amount of time. As "Japanese-style ride sharing" expands in the future, we will need to deal with lost items...

Keikyu Corporation

Reduces the workload of lost property, making things easier for station staff, information centers, and customers

The old system had issues with the effort required to enter lost items and searchability. Please tell us about the issues you faced before introducing Find. At Keikyu Railways, approximately 120,000 to 130,000 lost items are delivered to stations each year. In addition, the Information Center (our inquiry desk) receives approximately 45,000 inquiries about lost items each year. Managing and responding to these inquiries takes a lot of time and effort...

Kyushu Railway Company

As the introduction of find spreads, we will be able to provide better service to our customers.

Three months after the introduction of find, the matching rate for lost items increased by about four times! Response time was also reduced by about 60%, and business efficiency was improved. Lost items are important to customers. JR Kyushu reports that more than 500 items are lost every day, but there were many issues with answering the phone regarding lost items. "In addition to the counters at each station, we also handle lost items at...

Keio Corporation

The average satisfaction rate of people who have used find is 93%, which is a high rating.

Even startups can adopt the system without worry! Find was chosen because it offers many benefits, such as the convenience of being able to register and search images, shortening search times, and streamlining the work of station staff. The opening of the station staff manual states, "Lost items are important assets to our customers. Therefore, we will handle them after putting ourselves in the shoes of the customer who lost them."