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Is this normal ? i am having high cpu temperature with hetzner ?

gemini_geekgemini_geek Member
in Help

hi,

here are my few logs, system crashed few minutes ago, already opened a ticket, how to approach with them regarding this , any one have experience what to expect in this situation ?

coretemp-isa-0000
Package id 0:  +88.0°C  (high = +80.0°C, crit = +100.0°C)
Core 0:        +63.0°C  (high = +80.0°C, crit = +100.0°C)
Core 4:        +59.0°C  (high = +80.0°C, crit = +100.0°C)
Core 8:        +88.0°C  (high = +80.0°C, crit = +100.0°C)
Core 12:       +60.0°C  (high = +80.0°C, crit = +100.0°C)
Core 16:       +69.0°C  (high = +80.0°C, crit = +100.0°C)
Core 20:       +58.0°C  (high = +80.0°C, crit = +100.0°C)
Core 24:       +59.0°C  (high = +80.0°C, crit = +100.0°C)
Core 28:       +56.0°C  (high = +80.0°C, crit = +100.0°C)
Core 32:       +56.0°C  (high = +80.0°C, crit = +100.0°C)
Core 33:       +56.0°C  (high = +80.0°C, crit = +100.0°C)
Core 34:       +56.0°C  (high = +80.0°C, crit = +100.0°C)
Core 35:       +56.0°C  (high = +80.0°C, crit = +100.0°C)
Core 36:       +55.0°C  (high = +80.0°C, crit = +100.0°C)
Core 37:       +55.0°C  (high = +80.0°C, crit = +100.0°C)
Core 38:       +55.0°C  (high = +80.0°C, crit = +100.0°C)
Core 39:       +55.0°C  (high = +80.0°C, crit = +100.0°C)
---
 03:31:44 up  1:07,  2 users,  load average: 5.24, 5.01, 5.20
---
Thanked by 1dev077

Comments

  • tentortentor Member, Host Rep

    Hetzner offer one of the cheapest dedis for a reason

    Thanked by 2wrox Nekopara
  • MikeAMikeA Member, Patron Provider

    Run a cpu stress test (install 'stress-ng' then run 'stress-ng --cpu X' where X is your core count) and copy the temps under load. If it hits 90c then ask Hetzner to replace the CPU cooling. Simple as that.

    Thanked by 3mans_xd gemini_geek sh97
  • gemini_geekgemini_geek Member

    @MikeA said:
    Run a cpu stress test (install 'stress-ng' then run 'stress-ng --cpu X' where X is your core count) and copy the temps under load. If it hits 90c then ask Hetzner to replace the CPU cooling. Simple as that.

    done all that sent them, the issue is with cooling for sure , they are investigating it, but i am not sure i should keep this even after its fixed.

    it happened as i was in between moving another service and was about to point DNS

  • gemini_geekgemini_geek Member

    @tentor said:
    Hetzner offer one of the cheapest dedis for a reason

    i have some thing like this from them , so its just an hardware issue

    04:22:56 up 1514 days,  4:17,  1 user,  load average: 0.39, 0.29, 1.75
  • tentortentor Member, Host Rep

    @gemini_geek said:

    show previous quotes

    i have some thing like this from them , so its just an hardware issue

    04:22:56 up 1514 days,  4:17,  1 user,  load average: 0.39, 0.29, 1.75

    Load average is lower here though

  • gemini_geekgemini_geek Member

    @tentor said:

    show previous quotes

    Load average is lower here though

    its a vps, its 4:30 am here

  • Hetzner_OLHetzner_OL Member, Top Host, Host Rep

    Hi there @gemini_geek - Please do your best to continue to document the issue as best as possible and continue to communicate with our team via the support ticket that you have already opened. Our team will do their best to help you. --Katie

  • JencyJency Member

    Those temperatures aren’t normal for a Hetzner dedicated server, and a crash confirms a cooling or hardware issue. Just tell Hetzner the CPU package is hitting around 88°C under moderate load and the system is shutting down, and they’ll check the heatsink, fans, or thermal paste and repair or replace the hardware.

    Thanked by 1gemini_geek
  • gemini_geekgemini_geek Member

    @Jency said:
    Those temperatures aren’t normal for a Hetzner dedicated server, and a crash confirms a cooling or hardware issue. Just tell Hetzner the CPU package is hitting around 88°C under moderate load and the system is shutting down, and they’ll check the heatsink, fans, or thermal paste and repair or replace the hardware.

    they confirmed and changed fan + put new paste, but still the temperature is high , i ran stress test for 2 min it reached 100.

    i am backing up my data , i will let it go may be buy a new one , this time will stress test before i deploy

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