Bunnii♡
u/xBunniiDarlingx
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You can see where the foam used to be, and it leaves about a 1/4inch from the lid, which is correct and made to standard.
Shaken espressos aren't supposed to be predominantly milk, they're supposed to be mostly ice and that extra shot, with a hint of milk. The inconsistency comes from people ordering them and wanting a latte style beverage, and not a shaken espresso. Some baristas are filling them fully up with milk bc customers get really...vocal...with us over it, and some people are making them to the original beverage standards.
I had bought some themed stickers to hand out to custies(DM approved first) to boost connection scores, and everyone was loving it. It was making kids happy, it was making partners happy, it was making old ladies happy. Everyone loves a small treat, and our connection scores (and tips) were boosted bc of a small gift.
Two days later, DM says that they know they approved the stickers, but actually it's not okay to give stickers out to customers because and I quote "that's just not the direction the company wants to head in"
I'm really confused by that bc it's literally customer connection. It's making the customer feel special the way the message on the cup is supposed to. We got positive Google reviews about it! And I offered every customer I saw a sticker, it wasn't like I was leaving people out.
Idk. I don't know what part of having a positive interaction and relationship with the guests is moving away from the message Starbucks is promoting and now the cute ghost pins I had ordered for custy connections can't be given to them 💔
Paying customers only for water, access to patio, bathroom, and lobby. We're supposed to call police if customers give too much pushback (super dumb)
Condiment bar coming back. Standards on how to keep it stocked, how to change milks, and how it fits into the CS lobby routine. Talked about FOR HERE ware.
Spent entirely too long learning about caramel macchiatos.
Went over how to interact with customers and make them feel welcome (after we've just threatened to call the police if they don't buy something or leave)
Guys. If you're gonna complain about the drink you ordered, or you have questions about your drink, for the love of GOD, show us the sticker!
Nobody has a clear answer for you if we can't see the sticker.
And if you're asked to tell us what you ordered, don't pop an attitude. Nobody knows what the hell you ordered with just a picture of the back of the cup and your hand, or a picture looking directly into the cup.
SHOW. THE. STICKER.
That's all. 😊
I get it with the oat bc I feel like the actual flavor of oat compliments the flavor of the pecan in a way that the regular milk does not.
but I also do 3 pumps pecan, 1 caramel w/ caramel drizzle and salt (yes salt in a latte, I know) for a venti. I've done hot and iced, and it just tastes like butter pecan ice cream 🧡
Hey guys! I feel like I may have been confusing so I wanted to clear it up. The SM in training didn't give me the written warning, my SM did.
The SM in training, as far as I'm aware, didn't complain to our SM about being told to not chatter over the headset, she didn't know better, I don't think her actual trainer told her that, but her trainer isn't with her all day, only for about the first 4-5 hours of the shifts she works.
I am not intentionally bitchy at work and generally still very bubbly and informative when I'm actively coaching, I just needed to be able to hear. Even after looking at the missions and values statement, I'm not understanding what I did wrong, but I'll be requesting to talk to our DM about it, simply because I don't understand and being told "I wasn't here when it happened so I can't give that info" doesn't really help me with understanding where I went wrong.
My SM told me it was my tone, and that my tone violated missions and values, but when I was coached by my shift when it happened, I was told my tone was very flat and firm. I was going for neutral, so that was a swing and a miss.
But. My SM wasn't there. And I guess I need a refresher on the current missions and values of the company, bc I'm pretty sure (even if my tone was flat when I asked) asking for people to stop talking over customers shouldn't be against code?
That's what I thought. But I was told I was coaching them and with an incorrect tone. The lady was already trying to tell me her order 😭 in the moment I didn't have time to have a full on coaching moment to explain why I can't hear/you can't do that. Just a "please don't talk when they're talking" and when I finished my line as solo, I went over and explained to the trainee why I couldn't hear and how the channels in our headsets work.
My SM doesn't address this when they're on the floor, so I guess I'm just supposed to wait to take orders until my coworkers are done with their conversations to take the order in drive.
Even if that's not what my SM was aiming for, that's how I will be handling it from now on. I won't have any other choice ultimately.
No swearing, and I can't imagine yelling into the headset on purpose. I'd hate if someone did that to me. I'm also a little confused on the terminology. My SM specified that it was not a write up, it was a written warning (which I'm guessing is documented coaching?), but I did have to sign a paper for it. My SM was also not present when it happened, but I still had to sign the paperwork bc it wasn't appropriate to say that (?) to a new partner.
It's also not something my SM addresses when they are on the floor, so maybe I'm just not supposed to tell people to wait until I finish taking orders to talk over the headset. The trainee herself said I wasn't mean when I said it, but it was a firm correction. So maybe firm corrections are against the missions and values?
I don't know how to reply to a portion of your reply, maybe because I'm on mobile.
My SM wasn't the one I coached, I coached the one in training at our store. I also didn't receive a write up, I don't think, she called it a written warning and specified that it wasn't a write up.
I do really genuinely appreciate all the sources and information I've been given here.
