When an IDP agreement is deactivated, the IDP will generally have the opportunity to appeal that decision. The IDP will have 72 hours to appeal the action by emailing compliance@veyo.com.
Upon receiving an appeal, the Compliance team will convene a panel and schedule the appeal within 72 hours. The review will be held within 7 days of the date the request for appeal was received, and the panel will consist of three Veyo managers not directly involved in the situation.
During the appeal, the IDP will have 15 minutes to present information to the panel; the panel will then have 15 minutes to ask questions. The IDP can request that the appeal be rescheduled once, providing that request is received more than 24 hours in advance.
The panel will make their decision to either support the deactivation of the IDP agreement or reinstate the IDP’s agreement. The Director of Corporate Compliance will notify the IDP of the panel’s decision within 48 hours of the appeal meeting.
