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'You got permission?': The transport advocate who puts up his own wayfinding signs

Frustrated by what he sees as gaps in official signage, Mr Vareck Ng has been putting up his own signs to help commuters – although they don't always stay up.

'You got permission?': The transport advocate who puts up his own wayfinding signs

Vareck Ng holding wayfinding signs he created, Nov 18, 2025. (Photo: CNA/Mak Jia Kee)

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SINGAPORE: Ask Mr Vareck Ng what good design is, and he will point to a chair. No instruction manual. No second-guessing. You just sit down, and it works.

Likewise, good wayfinding signs in a transport system should guide commuters intuitively.

“Imagine if things in the city are so seamless that it is as easy as sitting down on this chair," he said. "That would be fantastic. And that, to me, is what good design is about.” 

The 23-year-old has spent the past few years applying that philosophy to Singapore's public transport system – by designing and installing his own wayfinding signs in places where he believes the official ones fall short. 

He calls himself Singapore's "guerrilla wayfinder".

His journey into unsanctioned signage began with frustration at Orchard MRT station. When the Land Transport Authority (LTA) introduced its new transit signs for the Thomson-East Coast Line, exits were labelled with numbers instead of letters and landmarks. Finding his way to Lucky Plaza became an exercise in confusion.

“There are certain points which are a bit too vague or unclear. And I know that these things can be made better,” he said.

Singapore regularly ranks among the world's best for public transportation infrastructure. Yet Mr Ng argues that top-down planning, however effective at delivering large-scale projects, inevitably misses the gaps that everyday users encounter.

He used to complain about such issues online. 

“Then I realised that I actually have the power to change things in my community. I feel empowered by seeing other people doing the same,” he said.

THE FIRST BIG PROJECT

He began with small projects, such as putting up signs along the Lorong Halus park connector, where directions between Pasir Ris and Punggol were unclear. 

A bigger project presented itself when Mr Ng was pursuing a diploma at Nanyang Technological University (NTU) in 2024. He noticed that campus bus stops lacked signs showing which buses stopped where.

"As a freshman, I saw it as stepping into a restaurant and having no menu at the start," he said. "So I went to the wrong bus stops, and then just to see the bus fly by the bus stops, especially when it's late at night." 

Frustrated, he decided to take matters into his own hands.

Mr Ng spent three to four months designing new signs, tweaking them based on feedback from students at bus stops. He took inspiration from the Circle Line map and icons used in Kuala Lumpur's transport system. 

When the last bus departed, he would cycle around campus in the early hours of the morning to put up the signs. 

Some signs lasted less than a day. Others remained for months. Whenever one came down, he put up another.

Eventually, Mr Ng approached NTU directly. A university spokesperson confirmed that the school engaged with him several times to discuss his proposals.

"All campus installations must meet safety and infrastructure requirements, and his ideas were considered within these guidelines," the spokesperson said. 

Ultimately, the proposals were dropped and he was told students could simply use Google Maps. In April, the school reached out to Mr Ng for a meeting shortly before the end of term in May, but by then, he was working as a music teacher and no longer had the capacity to take on the project.

"But if I were a student and the school was receptive to it, I'd be super happy to just make the signs for them," he said.

“YOU GOT PERMISSION?”

Mr Ng went on to make wayfinding signs for the public, starting with Marine Parade MRT station. 

There, two bus stops had the same bus stop number, with no clear indication of which buses stopped where. So, he made and installed signs. 

Going from putting up signs on campus to the public space was “scary”, he said.

“You're doing it in public view, you can get into trouble for a lot of things. Particularly, you can get caned for vandalism. That is one thing I'm very well aware of,” he said.

In Singapore, vandalism carries a fine of up to S$2,000 (US$1,540) or imprisonment up to three years, and three to eight strokes of the cane.

“But at the same time, I was asking myself: what are my morals and what am I doing this for? What are my values? And for me, if it's to serve the public better, then I'll just do them.”

The sign put up by Vareck at Marine Parade MRT station. (Photo: Vareck Ng)

He estimates he has completed at least 10 wayfinding projects, although he has "lost count". 

People often ask: “You got permission?”

Mr Ng smiled and said: “I usually put up the signs first. If they benefit commuters, then they usually stay. So I'm quite happy with that way of working.”

He doesn't track which signs remain. 

"Usually I just put it up, take a photo and say: 'Okay, this is my gift to commuters along the way', and I just hop on the next bus and carry on with my journey." 

A LOVE FOR TRANSPORT

Mr Ng, a percussionist by training, has no formal training in graphic design. But he grew up in a family of artists – both his parents work in the arts and his younger sister is pursuing a diploma in communication design.

While his interest in wayfinding signs only started a few years back, his love for the transport system goes way back.

When he was just three, he would spend car rides quietly observing the streets outside, said his mother, Mdm Karyn Lee, 54.

“Being in the car, he wouldn't want to choose the nursery booklet … he’d be flipping the street directory,” said the art therapist. “By five and six, he was very familiar with all the roads in Tampines.” 

Vareck Ng and his mother, Karyn Lee, on Nov 18, 2025. (Photo: CNA/Mak Jia Kee)

His room is filled with transport-themed items: self-designed postcards, handmade bus models and transportation signs collected from Singapore and abroad. 

He has no ride-hailing apps on his phone, and they have long sold their family car, his mother said.

“When I'm curious about something, I just want to deep dive into it, find out more. And then I fell into the transportation rabbit hole a bit too deeply, so now it's a bit hard to reverse out of it, but here I am,” he said. 

SEEDING A MOVEMENT

Despite his passion for transport, Mr Ng is unsure if wayfinding design will ever become a full-time job.

“If the opportunity comes, I would love to work on it to help people with wayfinding. Of course, there are a thousand and one things that I love to do, and the main constraint is time.”

Outside of transport, he enjoys long runs, cycles frequently and plays at least a dozen instruments.

He is also active on social media, under the handle Tehsiewdai, where he advocates for better transport systems and posts about his wayfinding journey.

He has received "nasty" comments and messages, he said. The criticism was especially difficult early on, when he was unaware of others doing similar work. 

"I've been doing things that have been out of the safe and proven path for so many years. So it is a lonely journey. It is a tough journey, but I would say it's a very fulfilling journey." 

Mr Ng working on a wayfinding sign in his room on Nov 18, 2025. (Photo: CNA/Mak Jia Kee)

For now, his wayfinding work continues.

Already, he has seen more signs being put up by other members of the public. The Marine Parade sign he installed has since been replaced with an official one.

But the impact, he said, is not about how many signs stay up. Instead, it is like “planting a seed into the soil”.

"You won't see the effects on day one, but you might see it maybe one year down the road, 10 years down the road," he said. "If more people get involved in the community – wayfinding or not – I think it's a net positive to everyone."

Source: CNA/er(cy)

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Workers’ Party to form disciplinary panel on Pritam Singh after conviction for lying to parliament committee

The party's top decision-making body has set a timeline for the disciplinary process to be concluded within three months.

Workers’ Party to form disciplinary panel on Pritam Singh after conviction for lying to parliament committee

Leader of the Opposition Pritam Singh arrives at the High Court on Dec 4, 2025. (Photo: CNA/Wallace Woon)

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SINGAPORE: The top decision-making body of the Workers’ Party (WP) has directed that a disciplinary panel be formed to determine if party chief Pritam Singh has contravened the WP’s constitution, following his recent court conviction for lying to a parliamentary committee.

In a media statement on Saturday (Jan 3), the WP said its central executive committee (CEC) met on Jan 2 to discuss matters arising from Mr Singh’s conviction after the High Court dismissed his appeal against it on Dec 4.

Party cadres had also requested that a special conference be held on the matter.

“The CEC has concluded that it is appropriate to call the Special CMC (Cadre Members' Conference) after the disciplinary panel has completed its work, considering the need for due process,” the WP said.

“To prevent undue delay, the CEC has set a timeline that the disciplinary process be concluded within three months. The Notice of the Special CMC will be issued within two weeks after the conclusion of the disciplinary process.”

CNA previously reported that over 20 cadres had signed a letter calling for the special conference to be held in February, and that Mr Singh's position as the party chief could be among the topics discussed. 

Mr Singh's case is also set to be discussed in parliament, which sits on Jan 12.

Leader of the House Indranee Rajah said last month that parliament must deliberate on an "appropriate response" to the WP chief's actions and convictions.

"Lying under oath is a serious matter. In some countries, leaders who have lied, cheated or flagrantly broken the law still escape any legal or political consequences. We cannot accept such standards in Singapore," Ms Indranee said.

 

The matter goes back to Aug 3, 2021, when then-WP MP Raeesah Khan lied in parliament about accompanying a rape survivor to make a police report.

After Ms Khan publicly admitted to lying, she was referred to the Committee of Privileges (COP) to investigate her conduct in parliament. 

Mr Singh, the Leader of the Opposition, testified before the committee in December 2021 about how he dealt with the aftermath of her lie. 

In March 2024, he was charged with two counts of lying to the committee. He contested the charges and was found guilty in February 2025. His appeal was dismissed on Dec 4.

The conduct of WP chair Sylvia Lim and vice-chair Faisal Manap, who had also testified before the committee, will be raised in parliament as well.

Ms Indranee pointed out that Mr Faisal’s refusal to answer the COP’s queries had been referred to the public prosecutor for possible contempt of parliament, adding that he was then issued a police advisory after investigations.

She also noted the COP's report that if the three senior WP leaders - Ms Lim, Mr Faisal and Mr Singh - had guided Ms Khan to repeat her lie, then such conduct would be a contempt of parliament.

"The COP’s findings have been borne out by the court judgments," Ms Indranee said.

"The COP was of the view that if Mr Singh, Ms Lim and Mr Faisal had guided Ms Khan to repeat her lie in parliament, then such conduct would be unbecoming of a parliamentarian, and would amount to contempt of parliament."

 

Source: CNA/gs

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10-cent beverage container return deposit to begin in April, with longer transition period to clear stock

The deposit will be added to the price of the beverage and will be refunded when the empty bottle or can is returned at designated points. 

10-cent beverage container return deposit to begin in April, with longer transition period to clear stock

A row of soft drink bottles. (File photo: iStock)

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SINGAPORE: A scheme in which consumers pay a S$0.10 (US$0.07) deposit for bottled and canned drinks will start on Apr 1 as planned, with beverage companies to be given more time to clear stocks that are ineligible for packaging refunds.

The deposit will be added to the price of the beverage and will be refunded when the empty bottle or can is returned at designated return points. 

The beverage container return scheme was originally meant to start in April 2025, but authorities pushed it back by a year as major beverage producers had requested more time to operationalise the scheme.

Beverage producers and retailers will now get a longer transition period of six months to clear their existing stock of older drink cans and bottles, Senior Minister of State for the Ministry of Sustainability and the Environment Dr Janil Puthucheary said on Saturday (Jan 3).

“One key feedback we’ve heard is that the original three-month transition period may not be enough for companies to clear their existing beverage stocks. In response, we’ve extended the transition period to six months – spanning Apr 1 to Sep 30,” he said in a Facebook post. 

“This means that while the scheme officially begins on Apr 1, 2026, most beverage containers with the refundable 10-cent deposit are likely to hit the shelves only closer to the later part of the transition.”

During the transition period, consumers can expect to see a mix of containers on the shelves – some with the refundable deposit and some without.

The beverage container return scheme was first announced in 2020 as part of efforts to reduce waste and increase recycling rates in Singapore. Pre-packaged beverages in plastic and metal containers ranging from 150ml to 3L will have a 10-cent refundable deposit applied to them.

Public consultation was conducted in 2022, and a legislative framework for the scheme was part of the Resource Sustainability (Amendment) Bill that was passed in parliament in 2023.

The National Environment Agency announced in 2024 that it had issued a licence to a consortium called Beverage Container Return Scheme Limited (BCRS Ltd) to design and operate the scheme.

BCRS was formed by Coca-Cola Singapore Beverages, F&N Foods and Pokka. The consortium will act on behalf of all beverage producers, and it is required by law to appoint at least two board directors to represent the interests of smaller beverage producers.

“We know that change takes time and effort, and we’ve been working closely with the scheme operator, BCRS Ltd, as well as other stakeholders – from beverage producers to retailers – to ensure the rollout is practical and smooth for everyone,” Dr Janil said, calling the scheme a significant step towards Singapore’s circular economy goals.

He added that in the coming weeks, BCRS will provide more details, such as the scheme’s mark on the labels of beverage containers and where to return the empty drink cans and bottles. 

“We will also be stepping up our outreach and engagement with all producers, retailers, and F&B outlets,” Dr Janil said.

Editor’s note: The end date of the transition period cited in the article has been amended from Oct 1 to Sep 30 after Dr Janil corrected the information in his Facebook post.

Source: CNA/gs

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Singapore and the US reaffirm partnership, look forward to deepening cooperation

"I look forward to visiting the United States later this year to mark this important milestone in our bilateral ties, and to deepen cooperation in new areas such as artificial intelligence, cybersecurity and civilian nuclear power," said Prime Minister Lawrence Wong following his phone call with US President Donald Trump. 

Singapore and the US reaffirm partnership, look forward to deepening cooperation
US President Donald Trump was presented with a customised RSAF bomber jacket by Singapore Prime Minister Lawrence Wong when the leaders met in South Korea in 2025. (Photo: MDDI)
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SINGAPORE: Singapore and the United States have started the new year by reaffirming their partnership, with 2026 marking the 60th anniversary of diplomatic ties between the nations.

Prime Minister Lawrence Wong had a telephone call with US President Donald Trump on Friday (Jan 2), said the Singapore Ministry of Foreign Affairs (MFA).

"PM Wong and President Trump noted that 2026 marks the 60th anniversary of diplomatic ties between Singapore and the United States," the ministry said in a press statement. 

"They reaffirmed the enduring strength of the mutually beneficial partnership that spans multiple domains, and looked forward to deepening cooperation in established areas and expanding into new ones." 

MFA added that Mr Wong thanked Mr Trump for inviting Singapore to the upcoming Group of 20 (G20) Summit that will be held in Miami, Florida, in December.

"Singapore looks forward to contributing to the US' G20 agenda, and advancing economic growth for all," it said.

Mr Wong said in a Facebook post that Singapore will play a "constructive role" at the summit and contribute to the shared agenda for growth and stability.

"I look forward to visiting the United States later this year to mark this important milestone in our bilateral ties, and to deepen cooperation in new areas such as artificial intelligence, cybersecurity and civilian nuclear power."

He also said he thanked the US president for his leadership in advancing peace efforts globally, including in helping to secure the recent ceasefire between Thailand and Cambodia.

Singapore Prime Minister Lawrence Wong and US President Donald Trump spoke on Jan 2, 2026. (Image: Facebook/Lawrence Wong)

Both leaders met in South Korea in October last year. They were among the world leaders who were in Gyeongju to attend the Asia-Pacific Economic Cooperation economic summit.

Mr Wong had presented Mr Trump with a customised Republic of Singapore Air Force bomber jacket as a token of appreciation for America's long-standing support of the Singapore Armed Forces' training in the US.

The jacket presented to Mr Trump is like the ones worn by Singapore pilots training in the US, said Mr Wong. 

"Singapore values our security partnership with the US," Mr Wong wrote on Facebook at the time, adding that he also conveyed Singapore's deep appreciation for the US' support.

According to the MFA website, Singapore is a "long-standing, reliable and steadfast strategic partner" of the US, with substantive cooperation across multiple fronts.

"We are one of the US' closest partners in Asia. Our partnership is underpinned by mutually beneficial cooperation in the economic, defence, security and people-to-people spheres, which in recent years have expanded to new frontier areas such as in cybersecurity, climate change, space, critical and emerging technologies."

Source: CNA/zl(kg)

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PM Wong, SM Lee send condolences after death of former Bangladesh Prime Minister Khaleda Zia

PM Wong, SM Lee send condolences after death of former Bangladesh Prime Minister Khaleda Zia

Bangladesh Nationalist Party chairperson Khaleda Zia looks on during a rally in Dhaka on May 2, 2009. (File photo: Reuters/Andrew Biraj)

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SINGAPORE: Prime Minister Lawrence Wong and Senior Minister Lee Hsien Loong on Friday (Jan 2) sent their condolences to Bangladesh after the death of former Bangladesh Prime Minister Khaleda Zia. 

Ms Zia, who served as Bangladesh's prime minister three times, died on Tuesday at the age of 80. Her condition had deteriorated from a raft of health issues after she was rushed to hospital in late November.

In a letter addressed to Bangladesh Chief Adviser Muhammad Yunus, Mr Wong expressed his deepest condolences on the passing of Ms Zia.

Mr Wong said she "played an important role in Bangladesh's journey towards parliamentary democracy and a market economy".

Besides being the South Asian country’s first female prime minister and a champion for women's education and development, Ms Zia was also instrumental in strengthening relations between Bangladesh and Singapore, Mr Wong added. 

"Her legacy of dedication and service to her nation will be deeply remembered," he said.

In a letter to the acting chairman of the Bangladesh Nationalist Party (BNP), and Ms Zia's son, Mr Tarique Rahman, Mr Lee said that he was deeply saddened over Ms Zia's passing and offered his heartfelt condolences. 

"Prime Minister Khaleda Zia personified the resilience of the Bangladeshi people," Mr Lee said. 

"During her tenure, she expanded Bangladesh's private sector, championed women's education and improved the livelihoods of the Bangladeshi people, especially rural communities," he added.

Mr Lee noted that Ms Zia fostered closer engagement between Bangladesh and Singapore, and "laid a strong foundation for the enduring friendship" between the two countries. 

"Her many contributions will be long remembered," Mr Lee said.

Despite years of ill health and imprisonment, Ms Zia had vowed to campaign in elections set for Feb 12 – the first vote since a mass uprising toppled her arch-rival Sheikh Hasina last year.

The BNP is widely seen as a frontrunner in the elections, and Mr Rahman, who returned to Bangladesh last week after 17 years in exile, is seen as a potential prime minister if they win a majority.

Bangladesh bid farewell to Ms Zia in a state funeral on Wednesday that drew vast crowds.

Flags were flown at half-mast, and thousands of security officers lined the streets as her body was carried through the streets of the capital Dhaka in a vehicle in the colours of the national flag.

Source: CNA/AFP/co(kg)

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80-year-old hawker 'stunned' by fire at Hong Lim food centre, pulled to safety by fellow hawker

The fire left burn marks on a nearby exhaust system and some stalls also suffered water damage after the sprinkler system was activated. There were no reported injuries.

80-year-old hawker 'stunned' by fire at Hong Lim food centre, pulled to safety by fellow hawker

A fire broke out at Hawker Teo Koon Guan's stall, Ho Kee Seafood, at Hong Lim food centre, on Jan 2, 2026. (Photos: Reddit/mnqy, CNA/Davina Tham)

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SINGAPORE: It was supposed to be another bustling lunch hour for hawkers at Hong Lim food centre on the first business day of the year.

Instead, the afternoon went up in smoke for many when a fire broke out at 80-year-old hawker Teo Koon Guan's stall on Friday (Jan 2).

The Singapore Civil Defence Force (SCDF) said it was alerted at about 12.40pm to a fire at 531A Upper Cross Street involving the kitchen exhaust ducting on the second floor.

Firefighters put out the blaze with three water jets and evacuated four people from the block as a precautionary measure.

There were no reported injuries, and the cause of the fire is under investigation.

Hawker Teo Koon Guan in his stall, Ho Kee Seafood, where a fire broke out at Hong Lim food centre on Jan 2, 2026. (Photo: CNA/Davina Tham)

Mr Teo appeared to still be in shock when he and other hawkers were allowed back to their stalls to clean up and assess the damage at about 3.15pm.

He has been selling tze char dishes at the stall, Ho Kee Seafood at unit 02-21, for 23 years.

Mr Teo told reporters that he was outside his stall when another hawker alerted him to the fire that had broken out at his stove.

Speaking in Mandarin, he said that the flame was not on at the time, but that there was a hot wok with oil on the stove.

Mr Eddy Wan, 46, who runs western stall Eddy's opposite Mr Teo's shop, helped to pull the elderly man away from the blaze.

Mr Wan said he was cooking when he looked up and saw the fire in Mr Teo's stall.

He tried to put out the blaze with a tablecloth that he had wet with water, but could not as the fire was too big.

He said Mr Teo was "stunned and shocked" and lingering in the stall, so he pulled the elderly man away to safety.

Hawker Eddy Wan speaking at Hong Lim food centre on Jan 2, 2026. (Photo: CNA/Davina Tham)

HAWKERS DEAL WITH DAMAGE

Hawker association vice-chairman Heng Check Kwang, 66, said that five stalls in the affected row must remain closed for now so that their electrical circuits can be inspected.

This includes Mr Teo's stall, which is at the edge of the row, and the four neighbouring stalls.

The inspection may take more than a week, with the affected stalls likely to reopen between Jan 10 and Jan 12, according to Mr Heng.

Mr Heng also said that the affected stalls would be filing fire insurance claims.

When asked about the damage to his stall, a resigned Mr Teo said "worrying is no use". He said he did not suffer any burns.

Mr Teo's daughter Ms Kelly Teo, 23, said he usually mans the stall by himself at lunchtime before her mother takes over in the late afternoon for the dinner shift.

After this incident, Ms Teo said they were worried and no longer felt safe letting him continue to run the stall by himself given his advanced age.

Hawker Teo Koon Guan and his wife at their stall in Hong Lim food centre on Jan 2, 2026. (Photo: CNA/Davina Tham)
The aftermath of the fire at Hong Lim food centre on Jan 2, 2026.

The damage was not contained to Mr Teo's stall and its neighbouring units.

Fire damage could be seen at the exhaust system one aisle away from Mr Teo's row, and stalls there also suffered water damage after the sprinkler system was activated.

Hawkers Sax Peter Choa, 60, and Evelyn Tan, 58, sell prata and curry at Midas Every Touch is Gold, one aisle away from where the fire started.

Ms Tan said that they initially continued to cook after seeing white smoke, as customers did not appear alarmed and were still eating.

When the smoke grew thicker, Ms Tan said she walked out of the stall to see what had happened and saw fire above. They then evacuated.

Surveying the damage, a frustrated Mr Choa said that their stall's signboard was waterlogged and no longer worked. Other equipment like portable lights were also not working.

Ingredients they had prepared for the lunchtime rush were soaked with water and had to be thrown away.

While his stall, like others not in Mr Teo's row, was cleared to open for business, Mr Choa questioned when they would actually be able to resume business given the damage.

He added that it was fortunate no one was injured in the fire.

Burn marks on the ventilation system at Hong Lim food centre on Jan 2, 2026. (Photo: Heng Check Kwang)

Regulars who frequent stalls at the affected block of Hong Lim food centre said the market is a busy lunchtime destination.

Freelancer Roxanne Yeo, 32, usually patronises a noodle shop that was among those shuttered by the fire on Friday.

She said she had spoken to the noodle stall owner, and that the woman seemed shocked by what had happened.

Retail worker Tan Yan Hui, 24, said she was "a little worried" after seeing a video of the fire.

She still headed to Hong Lim food centre for lunch as she expected only a small section of shops to be closed, but the cordon was wider than she had anticipated.

Minister for Digital Development and Information Josephine Teo, who is also a Member of Parliament for Jalan Besar GRC, said on Friday evening that she was "deeply relieved" that the fire was extinguished and no one was hurt.

She said in a Facebook post at around 6.30pm that the SCDF and the Building and Construction Authority have conducted a thorough inspection of the exhaust duct system to ensure the premises are safe.

The town council has barricaded the common walkway where the exhaust system was damaged, but the rest of the food centre remains operational, she added.

"My team and I are in touch with the Hawker Association to check in with the affected stallholders and see how best to support them," she said, adding that the stalls’ insurers are also helping them with the fire claim.

Source: CNA/ss/dv(zl)

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Man gets 20 months' jail for fraudulently obtaining more than S$27,000 in Marina Square e-vouchers

Aravindran Vallaban, 26, created 2,172 fraudulent Marina Square membership accounts to obtain the e-vouchers as part of a referral programme.

Man gets 20 months' jail for fraudulently obtaining more than S$27,000 in Marina Square e-vouchers

Aravindran Vallaban arriving at the State Courts on Jan 2, 2026. (Photo: CNA/Raydza Rahman)

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SINGAPORE: A man who was working as a customer relations officer at Marina Square Shopping Mall used his position to fraudulently obtain S$27,915 (US$21,700) in e-vouchers for use in the mall. 

Aravindran Vallaban, a 26-year-old Malaysian, was on Friday (Jan 2) sentenced to 20 months' jail after he pleaded guilty to one charge of cheating and dishonestly inducing a delivery of property under Section 420 of the Penal Code.

Three other charges were taken into consideration during sentencing. 

Between May 13, 2024, and Apr 3, 2025, he created 2,172 fraudulent Marina Square membership accounts. This was after the mall launched a referral campaign in April 2024 to increase membership applications.

The referral campaign required new membership applicants to use referral codes from existing members. Upon a new member's successful registration, both the new member and the referring member would receive S$5 in e-vouchers credited to their accounts, which could be used at stores in the mall or transferred as e-gifts to other accounts. 

To complete the registration, new members had to verify their identities using one-time passwords (OTPs) that would be generated and sent to their mobile devices.

WHAT HAPPENED

At the time, Aravindran was employed as an assistant customer relations supervisor at Singapore Land Group, the parent company of Marina Centre Holdings, which in turn owns Marina Square. His job duties included handling customer enquiries and assisting with the mall's promotions and redemptions.

As part of his role, he was given access to an in-house customer relationship management system used to manage customer data for the mall. Through his account, he could view store listings, member lists and voucher issuance details.

His supervisor also had access to the system, but possessed superior access rights that gave him access to additional information and features unavailable to the lower-ranking customer relations officers.

With his rights, the supervisor was able to view all the OTPs that had been generated and sent to the phone numbers of people who had signed up for Marina Square membership. This was so that the customer relations staff could manually retrieve an OTP and send it to a customer in the event that the customer did not receive the OTP.

For convenience, the supervisor shared his login credentials for his management system account with Aravindran, so that Aravindran could assist customers who needed help in obtaining their OTPs without needing to consult the supervisor.

Aravindran used his access to the OTPs to circumvent the Marina Square membership account verification process and create the fraudulent accounts.

He would first generate fake phone numbers using ChatGPT and use those numbers to sign up for new membership accounts.

He would then use his supervisor's management system account to manually obtain the OTPs associated with the fake numbers to complete the registration of the fraudulent accounts.

Whenever he created a new fraudulent account, he would use referral codes from existing Marina Square membership accounts, inducing S$5 e-vouchers to be credited into both accounts.

This enabled him to accumulate the S$27,915 in e-vouchers, which he used for his own personal expenditure in the mall.

Aravindran was eventually caught after a deputy general marketing manager at Marina Centre Holdings noticed that certain member accounts were getting an abnormally large number of referral e-vouchers.

The company later discovered that many of the referred accounts had invalid phone numbers. A review of internal logs showed that many of the fraudulent accounts shared the same device ID as the one associated with Aravindran's Marina Square membership account.

On Apr 17 this year, the deputy general marketing manager lodged a police report against Aravindran for cheating the company.

In the State Courts' statement of facts issued on Dec 3, Deputy Public Prosecutor Ryan Lim said Aravindran committed an amalgamated cheating offence under Section 420 of the Penal Code, read with Section 124 of the Criminal Procedure Code.

Aravindran has made full restitution of S$27,915 to Marina Centre Holdings, he noted.

The prosecution had sought at least 22 months' jail for Aravindran, citing deterrence as the main sentencing consideration.

Aravindran could have been jailed for up to 20 years and also faced caning or a fine, or both.

Source: CNA/dy(kg)

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