SIM/eSIM activation procedure

How to use povo2.0 SIM/eSIM on your smartphone

What is SIM/eSIM?

A SIM is an IC card that records the subscriber's identification number and telephone number required for data communication and calls.

An eSIM is a SIM that is built into the device. Unlike a SIM card, it is embedded in the smartphone beforehand, so there is no risk of losing the SIM itself.

Choose from two SIM types

SIM Card

alt_txt

It is a small card-type SIM that you insert into your device and use. When you use it, it will be delivered to your home by mail.

merit

  • Simply replace the SIM card, no online activation procedure required

eSIM

alt_txt

An eSIM is an embedded SIM that uses downloaded data called a profile.

merit

  • Activation procedures can be completed online
  • No need to replace SIM card
*If you are using a device that does not support eSIM and you apply using eSIM, you will not be able to proceed with the application.
Before proceeding, please be sure to check whether your smartphone supports eSIM.
For details on compatible devices, click here.

How to Get Your Line Activated

What you need to complete the procedure

Devices that use povo
alt_txt

A SIM-free or unlocked device is required.
Devices purchased from au do not require SIM unlocking.

SIM Card
alt_txt

Delivered by mail

*If you are using a device that does not support eSIM and you apply using eSIM, you will not be able to proceed with the application.
Before proceeding, please be sure to check whether your smartphone supports eSIM.
If the MNP reservation number validity before you activate the SIM, you will need to obtain a new MNP reservation number.

Opening procedure

Activation procedure for iPhone/iPad

STEP 1 ​ ​SIM card activation procedure
  • After signing the contract, you will receive the SIM card by mail.
  • Activate your SIM card

Procedure

  • *Please activate your SIM between 9:30am and 8pm.
    If you activate your SIM after 8:00 PM, the activation time will vary depending on your application.
    Please check here for details.
    ​ ​*If you are transferring your phone number and signing a contract (changing from au / povo1.0 / UQ mobile / another company), activating the SIM card will result in a line switch, and you will no longer be able to use your current communication services.
    STEP 2 ​ ​Inserting the SIM card
    alt_txt
    • Cut the SIM card to the appropriate size for your device and remove it from the backing.
    • With your device turned off, insert the removed SIM card into your device and then turn it on.

    *Please refer to the instruction manual for your mobile phone for installation instructions. ​ ​* povo2.0 SIM cards are compatible with Nano, Micro, and Mini sizes.

    STEP 3 ​ ​[iPhone/iPad users]
    Communication usage settings

    To use povo2.0, you must update to the latest OS.

    Please follow the steps below to update your OS.

    How to update the OS on your iPhone or iPad

  • *If you are unable to update the OS on your iPhone, tap here on your povo device to download the APN setting profile and complete the APN setting installation.

    APN setting installation procedure (for iPad)

    To use povo2.0 on an iPad with iPadOS version earlier than 17.1, you must install the APN settings.

  • Customers who have configured APN settings
    for services other than povo

    If you have set up an APN setting profile before subscribing to povo2.0, please follow the steps below to delete it.

  • STEP 4 ​ ​Call test/
    Mobile Data test
    • Please call the test number (111/toll-free), listen to the guidance to the end, and then hang up.

      *Not necessary for iPad. ​ ​*The test number (111) cannot be used from outside Japan.

    • With Wi-Fi turned off, open your browser and check whether you can access the website (https:// povo.jp) using mobile data.

      * Before purchasing data Topping, it may take some time for the screen to display, but as long as the screen is displayed, there is no problem. ​ ​* To access from outside Japan, you will need to purchase "Overseas data Topping."

    Once the call test and mobile data communication test are complete, the SIM card activation procedure is complete.
    Purchase your Topping and enjoy the world of povo!

    Activation procedure for Android

    The activation procedure for Android varies depending on the model. Please select your model from the list below.

    STEP 1 ​ ​Activate your SIM card
    • After signing the contract, you will receive the SIM card by mail.
    • Activate your SIM card

    Procedure

  • *Please activate your SIM between 9:30am and 8pm.
    If you activate your SIM after 8:00 PM, the activation time will vary depending on your application.
    Please check here for details.
    ​ ​*If you are transferring your phone number and signing a contract (changing from au / povo1.0 / UQ mobile / another company), activating the SIM card will result in a line switch, and you will no longer be able to use your current communication services.
    STEP 2 ​ ​Inserting the SIM card
    alt_txt
    • Cut the SIM card to the appropriate size for your device and remove it from the backing.
    • With your device turned off, insert the removed SIM card into your device and then turn it on.

    *Please refer to the instruction manual for your mobile phone for installation instructions. ​ ​* povo2.0 SIM cards are compatible with Nano, Micro, and Mini sizes.

    STEP 3 ​ ​[Android users] Communication usage settings (APN settings)

    Please set the APN for povo2.0 and select it.

    * In most cases, APN settings are required for Android smartphones purchased from au. ​ ​* If "4G" or "5G" is displayed next to the signal icon, or if data communication is possible with Wi-Fi turned off, this setting is not necessary.

    Procedure (Xperia example)

    *Item names may be displayed differently depending on the model. Please refer to the instruction manual for instructions on how to set the APN (Access Point Name).

  • Items to be entered

    [name]
    povo2.0

    [APN]
    povo.jp

    [APN Protocol]
    IPv4 / IPv6

    *No other information needs to be entered.
    *If you are unable to complete the APN settings and the message "Input data is incorrect or insufficient" appears, click here (SOV35, SOV34, SOV33, SOV32, etc.) ​ ​If you are unable to use tethering with the above APN information, click here
    STEP 4 ​ ​Call test/
    Mobile Data test
    • Please call the test number (111/toll-free), listen to the guidance to the end, and then hang up.

      *The test number (111) cannot be used from outside Japan.

    • With Wi-Fi turned off, open your browser and check whether you can access the website (https:// povo.jp) using mobile data.

      * Before purchasing data Topping, it may take some time for the screen to display, but as long as the screen is displayed, there is no problem. ​ ​* To access from outside Japan, you will need to purchase "Overseas data Topping."

    Once the call test and mobile data communication test are complete, the SIM card activation procedure is complete.
    Purchase your Topping and enjoy the world of povo!

    What you need to complete the procedure

    Devices that use povo
    alt_txt

    A SIM-free or SIM-unlocked device is required. Devices purchased from au do not require SIM unlocking.

    Wi-Fi and other networks
    alt_txt

    Used on devices before service launch

    PC, tablet, etc.
    alt_txt

    It is necessary to display the QR code.
    There is also a way not to use it

    *If you are using a device that does not support eSIM and you apply using eSIM, you will not be able to proceed with the application.
    Before proceeding, please be sure to check whether your smartphone supports eSIM.
    If the MNP reservation number validity before you activate the SIM, you will need to obtain a new MNP reservation number.

    Opening procedure

    Activation procedure for iPhone/iPad

    \Click here if you want to check the video/

    STEP 1 ​ ​eSIM activation procedure
    • Activate (issue) the eSIM

    Procedure

  • *Please activate your SIM between 9:30am and 8pm.
    If you activate your SIM after 8:00 PM, the activation time will vary depending on your application.
    Please check here for details.
    ​ ​*If you are transferring your phone number and signing a contract (changing from au / povo1.0 / UQ mobile / another company), activating the SIM card will result in a line switch, and you will no longer be able to use your current communication services.
    STEP 2 ​ ​[iPhone/iPad users] eSIM settings

    Please ensure that STEP 2 and all subsequent steps are carried out on the device intended for eSIM setup.

    *Downloading the eSIM may take some time.
    The "Download eSIM profile" button is only available for version 1.24.0 or later of the povo2.0 app. If you are using version 1.23.0 or earlier, or if you are using the 1.24.0 app and are unable to download by tapping the button, please follow the steps here for "If you are using one eSIM device (code entry method)" or "If you have multiple devices (QR code method)."

    Procedure

  • *To move to the STEP 2-1 screen after transitioning to the home screen, tap "Profile Page" > "Contract Management" in the upper left of the home screen. ​ ​*Even if you transition to the home screen, please make sure to check the call test and mobile data communication test before purchasing Topping.
    If you cannot download the eSIM profile even after tapping the "Download eSIM profile" button

    When using one eSIM device (code entry method)

  • *You do not need to enter a "verification code." ​ ​*For iPads, select Settings > Mobile Data > Add New Plan > Other... to proceed to the screen for selecting a mobile data plan. ​ ​*If you are unable to complete the eSIM setup, it may be that the code was not copied properly. Please double-check that all alphanumeric characters have been copied and try several times. If this still does not work, try the "QR code method" below. ​ ​*To proceed to the screen in STEP 2-1 after returning to the home screen, go to the person icon in the upper left corner of the home screen > Contract Management.

    For those with multiple devices (QR code method)

  • *For iPad, select Settings > Mobile Data > Add New Plan > Other... to go to the mobile data plan selection screen. ​ ​*Even if you are redirected to the home screen, please make sure to check the call test and mobile data test in STEP 5 before purchasing Topping.
    STEP 3 ​ ​Setting up a mobile plan

    Follow the steps below to set your mobile network to povo2.0.

    *If you do not use any other lines besides povo2.0, this setting is not necessary.
    *If you change from a SIM card to an eSIM, please remove the SIM card you were using previously.

    Procedure

  • *You can check your contracted phone number by tapping the person icon in the upper left corner of the app home screen and going to your profile. You cannot check your phone number on the device settings screen.
    STEP 4 ​ ​Communication settings

    To use povo2.0, you must update to the latest OS.

    Please follow the steps below to update your OS.

    How to update the OS on your iPhone or iPad

  • *If you are unable to update the OS on your iPhone, tap here on your povo device to download the APN setting profile and complete the APN setting installation. Be sure to install the APN setting profile after "Setting up your mobile communication plan" in STEP 3.

    How to install APN settings on iPad

    To use povo2.0 on an iPad with iPadOS version earlier than 17.1, you must install the APN settings.

  • Customers who have configured APN settings for services other than povo

    If you have set up an APN setting profile before subscribing to povo2.0, please follow the steps below to delete it.

    How to delete an APN setting profile
  • STEP 5 ​ ​Call test/
    Mobile Data test
    • Please call the test number (111/toll-free), listen to the guidance to the end, and then hang up.

      *Not necessary for iPad. ​ ​*The test number (111) cannot be used from outside Japan.

    • With Wi-Fi turned off, open your browser and check whether you can access the website (https:// povo.jp) using mobile data.

      * Before purchasing data Topping, it may take some time for the screen to display, but as long as the screen is displayed, there is no problem. ​ ​* To access from outside Japan, you will need to purchase "Overseas data Topping."

    Once the call test and mobile data communication test are complete, the eSIM activation process is complete.
    After completing the activation procedure, purchase Topping and enjoy the world of povo!

    Activation procedure for Android

    \Click here if you want to check the video/

    The activation procedure for Android varies depending on the model. Please select your model from the list below.

    STEP 1 ​ ​eSIM activation procedure
    • Activate (issue) the eSIM

    Procedure

  • *Please activate your SIM between 9:30am and 8pm.
    If you activate your SIM after 8:00 PM, the activation time will vary depending on your application.
    Please check here for details.
    ​ ​*If you are transferring your phone number and signing a contract (changing from au / povo1.0 / UQ mobile / another company), activating the SIM card will result in a line switch, and you will no longer be able to use your current communication services.
    STEP 2 ​ ​Setting up eSIM

    Please ensure that STEP 2 and all subsequent steps are carried out on the device intended for eSIM setup.

    *Downloading the eSIM may take some time.
    The "Download eSIM profile" button is only available for version 1.24.0 or later of the povo2.0 app. If you are using version 1.23.0 or earlier, or if you are using the 1.24.0 app and are unable to download by tapping the button, please follow the steps here for "If you are using one eSIM device (code entry method)" or "If you have multiple devices (QR code method)."
  • *To move to the STEP 2-1 screen after transitioning to the home screen, tap "Profile Page" > "Contract Management" in the upper left of the home screen. ​ ​*Even if you transition to the home screen, please make sure to check the call test and mobile data communication test before purchasing Topping.
    If you cannot download the eSIM profile even after tapping the "Download eSIM profile" button

    When using one eSIM device (code entry method)

  • *If you are unable to complete the eSIM setup, it may be that the code was not copied properly. Please double-check that all alphanumeric characters have been copied and try again. If this still does not work, please use the "QR code method" below. ​ ​*To return to the screen in STEP 2-1 after returning to the home screen, go to the person icon in the upper left of the home screen > Contract Management.

    For those with multiple devices (QR code method)

  • *Please purchase Topping only after checking the call test and mobile data communication test in STEP 5.
    STEP 3 ​ ​Mobile network settings

    Follow the steps below to set your mobile network to povo.

    *If you change from a SIM card to an eSIM, please remove the SIM card you were using previously.

  • *You can check your contracted phone number by tapping the person icon in the upper left corner of the app home screen and going to your profile. You cannot check your phone number on the device settings screen.
    STEP 4 ​ ​APN settings (access point settings)

    Please set the APN for povo2.0 and select it.

    * In most cases, APN settings are required for Android smartphones purchased from au. ​ ​* If "4G" or "5G" is displayed next to the signal icon, or if data communication is possible with Wi-Fi turned off, this setting is not necessary.

    Procedure

    *Item names may be displayed differently depending on the model. Please refer to the instruction manual for instructions on how to add an APN (Access Point Name).

  • Items to be entered

    [name]
    povo2.0

    [APN]
    povo.jp

    [APN Protocol]
    IPv4 / IPv6

    *No other information needs to be entered.
    *If you are unable to complete the APN settings and the message "Input data is incorrect or insufficient" appears, click here (SOV35, SOV34, SOV33, SOV32, etc.) ​ ​If you are unable to use tethering with the above APN information, click here
    STEP 5​ ​Call test/
    Mobile Data test
    • Please call the test number (111/toll-free), listen to the guidance to the end, and then hang up.

      *The test number (111) cannot be used from outside Japan.

    • With Wi-Fi turned off, open your browser and check whether you can access the website (https:// povo.jp) using mobile data.

      * Before purchasing data Topping, it may take some time for the screen to display, but as long as the screen is displayed, there is no problem. ​ ​* To access from outside Japan, you will need to purchase "Overseas data Topping."

    Once the call test and mobile data communication test are complete, the eSIM activation process is complete.
    After completing the activation procedure, purchase Topping and enjoy the world of povo!

    "Data Only" is only available with eSIM.
    日本語
    English