Krzysztof Wisniewski

Krzysztof Wisniewski

Implementations and software development specialist

Gdansk Metropolitan Area
255 followers 255 connections

Intel Corporation
Warsaw University of Technology
Company Website

Activity

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Experience

  • Intel Corporation Graphic

    Cloud Software Developer

    Intel Corporation

    - Present6 years 6 months

    Gdansk, Pomeranian District, Poland

    Developing new software solutions for cloud computing systems.

  • Sprint sp zoo Gdansk

    Sprint sp zoo Gdansk

    10 years 4 months

    • Implementations and software development specialist

      - 5 years 10 months

      Gdansk, Pomeranian District, Poland

      Implementing Contact Center solutions. Integrating new systems with existing software (eg. CRM). Developing new software for integration purposes (mostly in Java). Building new scripting system. Serving day-to-day support for implemented system.

    • Technical Support Specialist

      - 4 years 7 months

      Implementing tools for IT divisions (network and applications performance management systems). Participating in VoIP solution installations. Developing inventory system basing on PHP, Smarty and Postgresql database.

  • Telekomunikacja Polska Graphic

    Subsection Manager

    Telekomunikacja Polska

    - 2 years 2 months

    Managing 12 person group. Organizing and leading newly created division. Problem analysis and fitting procedures according to direction of management team. Implementing motivation system based on measures and indicators.

  • Telekomunikacja Polska

    Telekomunikacja Polska

    12 years 5 months

    • System Administrator

      - 3 years 2 months

      Developing work-flow system based on PHP and MySQL.
      Administrating General Fault Management System running on Unix Tru64 servers.
      Supporting day-to-day operations, backup, recovery and audit, and continuity planning.
      Developing system tools using shell scripts.
      Participating in requirements negotiation and system implementation.

    • Specialist

      - 9 years 3 months

      Administrating telecommunication exchanges, especially designing and developing customer services database (MS Access, VBA).

Education

Licenses & Certifications

  • ASPS - Avaya Proactive Contact

    Avaya

    Issued Expires
    Credential ID ASPS5301375618

  • ACSS - Avaya Proactive Contact

    Avaya

    Issued Expires
    Credential ID 23

  • CTP 2007

    Telecommunications Industry Association

    Issued Expires
    Credential ID CTP # 367534

Projects

  • Vectra Contact Center implementation

    Implementing Contact Center Systems (outbound - Avaya Proactive Contact, inbound IVR - Avaya Aura Experience Portal). Developing tools for data loading automation, databases synchronization, data reporting (Java).

  • Arvato Contact Center implementation

    Implementing Contact Center Systems (outbound - Avaya Proactive Contact, inbound IVR - Avaya Voice Portal). Developing dedicated portal for records archiving and exporting (Java, JSF, Primefaces)

  • Pramerica Contact Center

    Implementing IVR inbound contact center system (Avaya Voice Portal). Developing dedicated voice mail software (Java, JSF).

  • PKT outbound system implementation

    Implementing Avaya Proactive Contact System. Developing tool for data synchronization between APC system and CRM system (Java).

  • UPC outbound system implementation

    Implementing outbound Contact Center software (Avaya Proactive Contact). Integrating new system with existing customer CRM applications. Developing agents desktop tools and software for data synchronization between databases.

  • Logisfera 33 Contact Center implementation

    -

    Implementing Contact Center systems (outbound - Avaya Proactive Contact, inbound IVR - Avaya Voice Portal). Developing voice mail portal (Java, JSF).

  • Best Contact Center implementation

    -

    Implementing Avaya Call Management System, Avaya Proactive Contact System, Avaya Voice Portal System. Developing dedicated software for integration new systems with customer CRM (Java).

  • Meritum Bank Contact Center implementation

    Implementing Avaya Call Management System and Avaya Proactive Contact.

  • Aster Contact Center implementation

    -

    Implementing Avaya Proactive Contact, Avaya Interaction Center, Avaya Voice Portal, Avaya Enablement Services, Avaya Call Management System. Developing Desktop agents application (Java).

Languages

  • English

    Professional working proficiency

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Krzysztof Wisniewski

Implementations and software development specialist

  • company image for Intel Corporation

    Cloud Software Developer at Intel Corporation

  • school image for Warsaw University of Technology

    Warsaw University of Technology

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