Note: As of August 29th, 2025, we've renamed ChatGPT Team to ChatGPT Business. For more information and questions related to the name change, please refer to our article: ChatGPT Business Rename FAQ
When does a workspace get deactivated?
The owners of a Business workspace may cancel the subscription to the workspace or fail to make a payment. If so, in most cases, users can continue to access the Business workspace until the end of the next billing cycle, after which the workspace will be deactivated. It’s also possible that a workspace may be deactivated sooner in the case of fraud, abuse, or other violation of our terms.
Please be aware that disputing a payment can also result in your workspace to be unexpectedly deactivated. If you see an unexpected charge, please check first whether someone in your workspace has invited another user.
What happens if a workspace has been deactivated?
If a Business workspace is deactivated, data within the workspace will remain intact, but users will not be able to access the workspace. Only workspace owners will have access to the workspace settings to reactivate the Business workspace. If a user's Business workspace is deactivated and the user has an existing personal workspace, the user will still have access to their personal workspace. Otherwise, the user will be invited to create a new personal workspace. Please note that if a user chose earlier to merge their personal workspace with their Business workspace, the user's previous personal workspace cannot be recovered (see this help article).
How can a deactivated workspace be reactivated?
Only workspace owners can reactivate a deactivated workspace. After logging in, a workspace owner who is part of a deactivated workspace will be provided the option to pay the outstanding invoice or set up a new subscription. Once the workspace has been reactivated, access is restored to all members of the workspace.
