Resolved -
After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Dec 16, 20:31 PST
Monitoring -
Our team has taken steps to remediate this issue and is seeing improvement for multiple Box services. We are continuing to monitor for any additional impact.
Dec 16, 19:42 PST
Update -
We are continuing to work on a fix for this issue.
Dec 16, 19:17 PST
Update -
We are continuing to work on a fix for this issue.
Dec 16, 18:36 PST
Update -
We are continuing to work on a fix for this issue.
Dec 16, 17:42 PST
Identified -
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Dec 16, 17:19 PST
Investigating -
We are investigating an ongoing issue affecting Logins/SSO, API and Box Notes. We will provide more information as soon as it is available.
Dec 16, 16:57 PST