For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
Update - We are continuing to work on a fix for this issue.
Dec 16, 2025 - 19:17 PST
Dec 16, 2025 - 19:17 PST
Update - We are continuing to work on a fix for this issue.
Dec 16, 2025 - 18:36 PST
Dec 16, 2025 - 18:36 PST
Update - We are continuing to work on a fix for this issue.
Dec 16, 2025 - 17:42 PST
Dec 16, 2025 - 17:42 PST
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Dec 16, 2025 - 17:19 PST
Dec 16, 2025 - 17:19 PST
Investigating - We are investigating an ongoing issue affecting Logins/SSO, API and Box Notes. We will provide more information as soon as it is available.
Dec 16, 2025 - 16:57 PST
Dec 16, 2025 - 16:57 PST
Box Web Application
Login/SSO
Uploads/Downloads
Collaboration
Search
Preview
Sharing (Shared Links)
Email Notifications
Admin Console & Functionality
Governance (Retention)
Governance (Legal Holds)
Workflows and Automations
Comments and Tasks
Accessible Site (a.box.com)
Box Sign
Box Canvas
Box Shield (Threat Detection)
Box Shield (Virus Detection)
Box Shield (Auto Classification)
Box Shuttle
Watermarking
Box Hubs
Box AI
Enterprise Reports
Box Forms
Box Doc Gen
Box AI Studio
Box Archive
Email Uploads
Box Platform / API
Content API
Content Preview
Authentication (OAuth 2.0 / JWT)
Search
Uploads/Downloads
Webhooks
Box Embed Widget
Box Sign
Box Canvas
Workflows and Automations
Box Shuttle
Box AI
Box Doc Gen
Box Apps
Desktop Applications
Login/SSO
Box Sync
Box Drive
Box Edit / Tools
Mobile Applications
Login/SSO
Preview
Search
Uploads/Downloads
Mobile-Optimized Website (m.box.com)
Box Notes
Web Application
Box Relay
Partners / Integrations
Microsoft Online
Apple iWork
Box for Salesforce
Google Apps
NetSuite
Microsoft Teams
Slack
Box Community and Support Website (community.box.com)
Case Submission Workflow
Blog Posts and Knowledge Articles
Community Forums
Box University
Developer Console / Docs (developer.box.com)
FTP
Box Website
Box Zones
Australia
Canada
France
Germany
Ireland
Japan
Singapore
UK
US
