importantNotice of changes to LivePocket service content

Thank you for always using LivePocket.

We would like to inform you that we will be making changes to the LivePocket service.

■ Changes in service content

① Transfer your ticket purchase history from the old LivePocket to the new LivePocket
② Introduction of a system usage fee for customers purchasing tickets

[1. Regarding the transfer of your ticket purchase history from the old LivePocket to the new LivePocket]

Currently, information about your Past tickets purchases has not been transferred from the old LivePocket to the new LivePocket.
We are very sorry for the inconvenience caused.

In response to customer feedback regarding this matter, the following data was
We have decided to transfer some of the data to the new LivePocket.
Details of the implementation will be announced at a later date.

[② Introduction of system usage fees]

In light of the recent rise in operating costs, such as fuel and labor costs,
We have decided to revise our fee structure in order to further strengthen our service operations and ensure a sustainable operating structure.
With this measure, we will further enhance our ticket sales and admission services so that everyone can use them with peace of mind.
We appreciate your understanding.

[More]

・Implementation date: Applies to tickets purchased with the new LivePocket after Jan. 6, 2026
・Contents: A system usage fee of 165 yen (tax included) will be charged to the purchaser for 1 sheet ticket.
・Applicable to: All paid tickets sold through the new LivePocket
*The total purchase amount will be the same regardless of whether the item is sold first-come, first-served or by lottery.
This will be determined based on when you apply for your tickets.
・If you apply for the lottery before Jan. 5th: There is no system usage fee.
・If you apply for the lottery after Jan. 6th: A system usage fee will be charged.

[Background of introduction]

- Increase in operating costs such as fuel and labor costs
・Continued strengthening of security etc.

In conjunction with the introduction of this system usage fee, 5% of the current ticket sales price will be charged.
The fees will also be renamed.

(Before revision)
・System usage fee: 5% of ticket sales price

(After revision)
・Sales/purchase fee: 5% of ticket sales price
・System usage fee: 165 yen (tax included) 1 sheet paid ticket
* Other fees will remain unchanged.

■ Future policy

LivePocket will continue to strive to maintain and improve the quality of its services.
We will provide safe and secure ticket sales and admission management services.

Due to this change, there will be some changes to ticket purchasing costs.
We would appreciate your understanding and cooperation.
If you have any questions,LivePocket Customer SupportInquiries us.