FixedFloat exchanger

Review:
FixedFloat is holding my $500.

Here is what happened:

1. I received ETH as payment for freelance work
2. I used FixedFloat to convert it to USDC
3. They froze the funds, stating they "received information from partners that the funds were obtained by criminal means"

Here is their "solution":
They demand I provide the full private chat history with my client from Telegram.

The truth:

1. I provided my business details and proof of legitimate work
2. They ignored my evidence and keep demanding private client communications
3. This is a fishing expedition to find an excuse to keep the money
4. They are asking me to violate client confidentiality and data protection laws

WARNING: FixedFloat can freeze your money based on unverified "information from partners" and then demand impossible proof. They are not a reliable service.

Kindly please refund the money back or let me be the one responsable for the money and do the KYC process on a regulated and safe platform/provider and process the order.

It might be also my mistake because I used a services that calls themselves non-custodial, but it isn't.

I loved Fixedfloat and I did over $50k exchanges with them, but when you do not expect it, it happens.

Using almost everyday for few years. FixedFloat The best of the best! Always recommend them to everyone who I know. Thank you!

No hidden catches, quick swaps, and always reliable. I trust this exchange like no other.

Crypto trading made simple, with super fast trades and solid security. Highly recommended.

Love this exchanger so much. Very fast swap.

Fast, fair, and friendly! This platform truly cares about its users. Huge shoutout to their team.

7 days ago I made an order, due to software error 1 transaction was cloned 8 times (Same amount was sent 8 times) and sent to the wallet indicated by the service. The first one was executed successfully as expected but the rest stuck in limbo. I have contacted support which was very helpful and guided me on what I have to do in order to process with refund, which expected to occur in 24 hours as per ToS (4.2).
From that moment all the problems started. Every day the term of refund was extended +24 hours (Due to high load on technical specialists), and as for now — NOTHING happened!

Easy setup, quick trades, and awesome support. I’m really happy with this exchange overall.

67k usdc (200Xmr) fixedfloat holding.

The Exchanger continue to inform me that “the review is in progress,” but without any clear deadlines or updates. This situation is unacceptable — it cannot last indefinitely. Am I supposed to wait months or even years without knowing what is happening? This is not how proper AML/KYC procedures are conducted.

I have already provided every requested document and proof, including the contract, tax receipts, photos, ownership confirmations, and video evidence.
If necessary, I am fully ready to complete full identity verification (KYC) — you will have all my personal data.

However, continuing to hold my funds without clear timeframes or transparency is not in line with compliance standards. Therefore, I kindly but firmly request:
1. A specific and reasonable deadline for completion of the review;
2. A clear confirmation that my funds are only temporarily held, not confiscated or lost;
3. A written explanation of the next steps and conditions for release of the funds.

Please understand — I am cooperating in good faith and simply ask for the same level of transparency in return.

Love how intuitive this exchange is—fast transactions and zero glitches, what else could you want?

Solid and secure platform. My go-to for trading crypto without any headache.

Insanely awesome exchanging site. Very quick and easy to use also reputable and doesn't take much fees! I would recommend anyone to use this!

I'm using telegram invites. I first received a btc payment from a client. I contacted this exchange service, and they blocked the transaction, saying they told their partner that my wallet was bad. This is my first transaction, how could anyone transfer anything to you? the exchange service is ***you!
i provided everything, they didn't even look at it, they said they needed videos!
*** simply stopped a cryptocurrency newbie's transaction and want to *** my money.

I sent about $5,000 to FixedFloat, but my order was never completed. When I contacted them, they claimed the funds were connected to criminal activity. At first, they asked me to prove the source of funds, which I did. Then they requested identity verification — but immediately stated that since Iran is supposedly under UN sanctions, verification was not possible.

After I demonstrated that Iran is not under UN sanctions, they changed their reason again, saying they simply don’t want to serve Iranian users (even though their website works perfectly fine with an Iranian IP!). I asked for a refund, but each time they rejected my request. Finally, they told me that only a law enforcement authority could email them to request my money back. A company with no visible office or registration details is now making excuses that I need a government agency to intervene just to get my own money returned!

Neither their Terms of Service nor any reasonable legal basis gives them the right to deny refunds. The only justification for freezing funds would be a court order, which they do not have. With some research in different forums, I also found that many European users have faced the same problem — even after completing full KYC, they still could not get refunds.

It looks like FixedFloat is running a selective ***: completing most transactions to generate positive reviews and stay listed on sites like BestChange, but withholding some users’ funds without any legal authorization.

My final and reasonable request is a refund to the original sending address. This is standard practice and would not create any legal issues for FixedFloat — even if the funds were truly suspicious (which they are not; I am simply another victim like many other users). If I do not receive a refund, I will continue my media campaign against this exchange to ensure that this *** business model, which unfortunately has been quite successful, is exposed and stopped.

I agree with the latest review.
When creating the order with a floating exchange rate, the expected amount to receive was 569.4183 TON. Due to the rapidly changing rate, by the time the transaction was processed, the amount to receive had decreased to 474.7249 TON. However, the exchange service completed the order with a payout of only 448.4692 TON.

Financial claim: 26.2557 TON.

I am ready to provide all screenshots to BestChange support or suggest that the exchange service compensate the difference to the wallet specified in the order.

This exchanger is really awesome, Im using during last 2 years and Its support is so great!

This exchange just *** me out of 10% of my order! They deliberately delayed my order during a price reversal, even though they had already received the funds, and sent me 10% fewer coins. I have all the evidence.

I placed an order to convert $1,150.61 from Zcash to USDT.
For the payout, I entered my Bitpanda wallet address as the receiving address so the funds would be deposited directly into my Bitpanda account.

Unfortunately, Bitpanda rejected the deposit and returned the amount to the FixedFloat wallet (or the wallet address from which it was sent).
Bitpanda Support provided me with the TXID, which shows that the exact amount was returned from the Bitpanda wallet to the FixedFloat address.

I have already contacted FixedFloat support via email but have not received a reply yet. According to the live chat, processing could take up to two weeks, which I find unacceptable.

I have been a loyal FixedFloat customer for a long time and have never had a negative experience before. Unfortunately, this is the first time.
I sincerely hope that my issue can be resolved quickly.

The best of the best! Using few years few times awake, sometimes everyday, it’s top exchanger. Thank you!

Super fast and easy! saved me from crazy BTC fees!

I needed to pay a Lightning invoice but the Bitcoin network fees were ridiculous. I used FixedFloat for the first time and honestly, it worked perfectly. I just pasted the Lightning invoice, sent my USDT (TRC20), and within a few minutes, the payment was done automatically.

Everything was smooth, transparent, and quick. The website is clean, the rates were fair, and there were no hidden fees. Highly recommend FixedFloat if you want to move crypto between networks or pay Lightning invoices without paying insane BTC fees.

Big thumbs up.

*** exchange steal my DAI.

Sent $2xx of the wrong token (mistook USDC for USDT), support staff said I could either proceed with exchange, or be refunded (both in 7 days)

But TODAY I checked my order, and my wallet, and I was refunded!

Not only was the support chat agent very fast, I would estimate the staff took only around 5 minutes total to solve my issue. I was so worried when they said it would take 7 days, but they refunded me in UNDER 24 HOURS.

I've used this exchange for amounts 3-5 figures for the last 3-4 years. They have never let me down.

This exchange is the best exchange of all. They are transparent, the orders are completed fast and the support team is great.

I made by mistake 2 transactions with the same amount to an order exchange and the support respond fast to my error and refund my money.

Thank you Fixed Fload team.

Ff suspended the exchange of $8,220 during a transaction from USDT TRC20 to MXR( ***), claiming that the funds were allegedly linked to criminal activity. However, they provided no evidence to support this claim. The USDT originated from a verified address with no history of suspicious activity. After the exchange was blocked, I contacted their support team and submitted all the necessary documentation. Despite this, I have not received a final response for over a week, and support has been unresponsive to my emails for the past three days. This raises serious concerns about the transparency of the platform and appears more like an unjustified attempt to withhold user funds.

I accidentally sent $xxx, xxx to my order, and FixedFloat have now refunded it

Thank you!

Very good, i used it since few years, never dissapointed. Honest, fair and quick. I have done a mistake sending wrong token, they helped me to refund it. I recommand it!

Best exch website ever.
Lowest fees and extremely fast.

I sent money using FF to Exness, they blocked my account and sent the money back to FF.
I just wanted to get my money back and it seems like the live chat support is acting like a bot and not helping me.

I am very very tensed right now as 500$ is a looot in my country and it was my hard earned money. Please help me somebody.

Exchanged BTC to LTC, everything was fast and convenient.

My ETH to XMR exchange was detected as fraud without any proof.

This exchanger is holding my funds in the amount of ~$1000, asking for some proof of how I received these funds a year ago from a person who ordered advertising from me, everything I could explain about this situation I sent them by email, but they still hold my funds...

I do not recommend this crypto exchange! Beware ***!

I have been using the services of this exchanger for a long time, but recently I came across an absolutely inadequate situation. Without any explanation or warning, they blocked ETH, saying that the "partners" had informed them that these coins were allegedly stolen. At the same time, the same funds were quietly exchanged in any other exchangers, and no one made such accusations.

I've been negotiating with them endlessly for over a week now, but instead of solving the problem, they're making more and more ridiculous demands. They require me to provide video recordings of the correspondence screen, proof of acquaintance with the sender of the funds, receipts and other documents that simply cannot be collected in such volume. At the same time, they refuse to accept screenshots, requiring only video without editing, which sounds like outright absurdity.

It seems that they are deliberately delaying the process and coming up with new excuses not to return my money. It looks like outright *** and an attempt to hold the client's funds under far-fetched pretexts.

If you value your money and time, I strongly recommend avoiding this crypto exchange. Here you can be deprived of funds without explanation, and then you can fool your head for months instead of solving the problem. It is a pity that I spent so much time working with them, but now I will definitely never return to their services.

I used FixedFloat many times during last months.

After reading reviews here I was a bit nervous each time clicking Exchange button. But all my exchanges went well and very fast.

I recommend FF for their speed and competitive exchange rate.

Quick, simple, and efficient crypto swapping — makes everything so easy!

Their support team is super chill and helped me out right away. Great experience!

The exchange rates here are fire, plus the app interface is super user-friendly.

This exchange rocked my crypto world — fast, fair, and totally chill to use.

They deserve a good review, they have always delivered for such a long time.

For over a month now, I've been trying to contact the support team of an exchange point via email, but none of my messages have received an adequate response. Each time, employees simply send out a standard notification stating that my case is under review without providing any specific information on when it will be resolved.

I have more than $20,000 blocked in funds, and the lack of clear timelines for resolving this issue creates significant financial problems. Furthermore, customer service shows complete indifference towards the client's situation by limiting their responses to formalities.

Given such slow reaction times and ineffective communication, it's extremely difficult to recommend this service to other users. I hope BestChange management pays attention to this situation and takes steps to resolve it promptly.

Fast withdrawals and the fees are super fair. Totally worth using.

Easy and fast transactions make this platform a go-to for me.

Seriously impressed with this crypto exchanger. Super efficient and easy to use.

Just what I needed — a simple, effective platform with great speed and service.

Extremely quick exchange.

Very Disappointed – Unreliable and Untrustworthy Service.
I had a very bad experience with this exchange service. My exchange was suddenly blocked without any clear explanation or valid reason. They claimed the funds were suspicious, but not true. I reached out to support multiple times asking for clarification, but received vague or automated responses that didn’t address the issue. I can’t recommend this service to anyone. If you value your time and want a smooth and secure transaction, I suggest looking elsewhere.

I send by an mistake usdt to an usdc adress. The support helped me instantly. After 2 days they fixed it and sent me my Money!
Awesome!

Thank you for your service! <3.

Fast and friendly service every time I trade here. Makes crypto deals a breeze.

Amazing experience! Superfast transaction times and responsive support making crypto trading stress-free.

Super cool crypto exchange with instant swaps and friendly support. Perfect for everyday traders.

Now that's what I call service! Everything is fast, the support is always on call, and the exchange took less than 5 minutes. Definitely recommend it!

I exchanged the crypto easily, the money arrived on the card in a couple of minutes. Very convenient and practical, I will use it more.

My order was locked, but when I AML checked the transaction it was completely fine.

The exchanger received my ETH but refused to complete the ETH to USDT TRC20 swap, citing “criminal origin of funds” without providing any clear evidence or explanation.

Initially, their "specialists" asked me to provide a list of transactions and explanations related to the sending address (the address I used to send the ETH). I complied fully by detailing every transaction.

Then, they suddenly shifted focus and began requesting information about the receiving address (the TRC20 USDT wallet I was expecting the funds to be delivered to).

So let me ask you this... Why are you asking me to provide SOF for money that has nothing to do with the money I sent to you?

Regardless...

I have provided complete documentation and answers to all their requests, yet they continue to delay with vague responses and ask me to “wait.” Support has not made any meaningful progress or provided a resolution for 14 days already.

I demand intervention and a thorough review of this exchanger’s practices as this is highly suspicious behavior on their end.