Proof of identification and address

Why we may need to update your ID or address

We are committed to keeping your accounts and personal details safe and secure, and preventing crime from occurring on your account.

Customer ID is required for a number of reasons, which means we may need to ask you for your ID more than once. To ensure the Bank continues to comply with the Anti-Money Laundering Act 2009 we’re required to sight some customers’ ID again in order to keep operating your accounts with us.

If we don’t have evidence of your AML compliant identification, we may ask you for it as part of this process. Check out our Customer Identification Guide.

To ensure the security of you, our customers, we follow the Amended Identity Verification Code of Practice 2013, which outlines how we verify our customers’ identities to ensure you are AML compliant.

To meet the requirements of the code, we are unable to accept copies of original ID via email. Your original ID needs to be sighted in person, with you present, in any Co‑operative Bank Branch. If you are unable to make it in to a branch, you can use our Trusted Referee process. Check out our Guide to the Trusted Referee Process for more information on how this process works.

The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 provides:

• the situations where we need to ask for ID, address and in some cases proof of income and wealth (source of wealth and funds)
• what customer information we are required to collect
• the framework that protects New Zealand against money laundering.