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God bless you never need to order services from GorillaServers.
BitsFlowCloud
Member
- Nov 18th, i ordered a server from Gorillaservers, and it was set up very quickly.
- After receiving the server, I immediately configured the IPv4 and IPv6 and submitted an application to use them on this server.
- On November 19th, the first "apologies for the delay" was received, with the reason being that approval from the sales department and management was required. Waiting.
- On November 21, the second "apology for the delay" was delivered, with the reason still being that it requires review by the sales department and management.
A request to use own IPv4 and IPv6 on a purchased server remains unfulfilled for three days—absolutely unheard of.
Just now, I received a reply to the new support ticket: "Please do not order our services."
I don't know what I did wrong, because I even pre-allocated the ASN, applied for the LOA, and sent them in advance.
It is well known that this company is a subsidiary of WebNX, but after this incident, I can't help but wonder what kind of people make up such a company.
The image below shows Ticket 1 - Request to use my subnet on the ordered server.
The image below shows Ticket 2 - "Please do not order our services."
An unprecedented "pleasant" purchasing experience, only available at GorillaServers!
LowEndBox & LowEndTalk.
Comments
Sounds like a Mjj
Your "Sounds like" makes it seem so easy.
we need some mjj jokes
Summoning @GorillaServers
Hello.
I want to provide some clarity on this situation for anyone reading. They actually rapid fire submitted even more tickets than they screenshotted.
The order in question was placed two days ago and was immediately flagged by our automated fraud-screening system twice. They opened a ticket regarding the fraudulent status, but went ahead and submitted another order anyways (changing connection, name, etc. to get past fraud screening). The order was for an automated instant provision machine, and from what I can see the announcement was not preapproved. Was there a delay? Yes, we might be slower at times with something like an announcement but it is typically to protect our network while things are being reviewed.
We have been operating for over 15 years, and when a brand new client with relevant risk opens ~5 tickets in a short time period demanding refund and then threatening to post on a forum, we will refund it and move on - which is what we did.
This type of client behavior this early on in their account is a serious red flag for us, and we simply chose not to proceed. I think it is likely a warning for any provider here
When will you offer your Black Five discount?
The first two orders were flagged as fraud because I had my VPN enabled and used my company's information.
The third time I made a purchase, I used a local IP address and changed the details to my local information. After that, there was no fraud alert, and the order proceeded smoothly. Why is that?
If you need other support tickets, I can also provide full screenshots of my other tickets.
I do have a company registered in the UK. The information I provided the first time was exactly my UK company's details.
Please stop repeatedly mentioning fraud and instead focus on addressing the actual issue and face up to your recklessness.
I guarantee that all the information I have provided from the beginning is genuine. If any false information is found, I accept the penalty of having my account suspended.
Weren't you accusing me of avoiding the main issue and only mentioning two tickets?
Just as I was about to take screenshots of the other tickets, I found that I couldn't log into my account.
Weren't you accusing me of avoiding the main issue and only mentioning two tickets? Just as I was about to take screenshots of the other tickets, I found that I couldn't log into my account.
@GorillaServers , what are you afraid of?
Just move on. It's clear they don't want you as their customer. I don't know why you'd still want to be their client if they denied you.
The main point of my complaint is not that I want to be their customer, but rather their attitude in handling such matters.
That's right—I mentioned in the support ticket that if the subnet couldn't be configured promptly, I requested a refund. However, if they had simply replied, "We have processed the refund," I would have gladly accepted it. There was no need for them to add, "Please do not order our services again."
I can't understand how an operator like you, who has been in business for 15 years, can be so full of lies?
That's right, I submitted three tickets today, but I closed all of them myself. One was because I selected the wrong priority, another because I didn’t choose the current service, and the last one because I hadn’t finished entering the content. After realizing my mistakes, I closed them on my own. What about you?
Your statement that "delays do happen sometimes" is something I can understand, and I’ve even tolerated two delays from you. But does that mean that after purchasing your server, all I’m supposed to do is just "keep waiting for your delays"?
@GorillaServers
I believe what you should do now is stop lying, as it completely contradicts your claim of having "been in business for 15 years." It's even rather absurd.
If you refute or accuse based on facts, I have no objection. However, your entire response focuses solely on the term "fraud." Why is that? What are you afraid of?
Do you believe my personal information is fraudulent, or that my company's details are fake? Is "fraud" your shield, the only point you cling to?
I am now willing to provide my detailed address and comprehensive information about my company. But do you dare to disclose all my order information and support ticket records? Let’s see if every detail confirms my claims, or are you relying on that flimsy yet bold claim of "we've been in business for 15 years" to lie?
I don't see anyone doing anything wrong here. I would suggest OP to just move on. There's nothing to be argued about from what I've seen.
My experience with GorillaServers has been overwhelmingly positive in the past 6 months.
My experience is that being shitty to 5% of your customers is enough to make you a shitty provider, even if 95% are fine.
I also used to believe they were trustworthy, especially since they evolved from WebNX.
I have no issues with their servers themselves.
However, despite submitting genuine information twice (using my company details in the first two attempts, which were flagged as fraud likely because I used a VPN to place the orders), and being able to verify the authenticity of these details, they still claimed that the delay in broadcasting my subnet was due to "fraud." I find this hard to accept as the truth. The third time, when I adjusted the information to match the location of my IP address, the order went through smoothly.
even happier with my gorillaservers system after learning of the effort they go through to keep their network free of sketchy clients like OP.
Too many Chinese clients are accustomed to the efficient, low-cost, and high-quality service standards in their home country. It's important to understand that this may not necessarily apply to other countries and regions. Lower your expectations and prepare your own Plan B.
In other words, if I were truly committing fraud, I certainly wouldn’t have the confidence to address this matter. After all, once labeled as "fraud," public opinion usually turns overwhelmingly against the accused. However, all the facts indicate that they are the ones lying—I did not provide any false information, whether it pertains to my personal details or my company’s information.
Another Jackie Chan post , these chinese doesnt understand that doing ilegal things in other networks its forbiden but when they are rejected they threatend providers to post on LET
Nobody cares about LET and opinions of most of members here are childrens that use the servers for ilegal purpouses like ddos , spam , etc.
As a customer, do I not have at least the right to be informed? Why wasn't I required to undergo KYC when I submitted the IP broadcast request (I would have accepted it if asked, since all the information I provided is genuine)?
I am well aware of how "efficiency" is often achieved in certain contexts, and I fully understand that applying domestic standards to others globally is unrealistic. Therefore, I never had any expectations for their efficiency in the first place. What I cannot accept is that, after receiving no response, they instead resorted to baselessly accusing me of "fraud."
I guess you're annoyed but just pick another host. You're both free to choose not to do business with each other, move on.
OP is probably pretty disappointed. Sometimes is does not work between a client and a provider. It happens and the wise thing would be just to accept it and move on. There is absolutely no need to attack a provider and question every single sentence. Plus, the provider is already pointed out their position.
You are mistaken. Now they are using "fraud" to attack me.
If you are to use term "attack", spamming them with multiple tickets was same "attack" move from your side.
I cannot comprehend how someone can simultaneously use their "15 years of business experience" as a basis for trust, yet shamelessly lie and accuse me of "fraud" as a form of attack.
God bless I never have to read one more thread like this. LET is not your way to put pressure on a provider. LET is to discuss Low End Servers. You're not discussing anything. Move on.
In their imagination, every keystroke I make seems like an act of "fraud" against them.
I do not pressure anyone. I restore the truth and narrate the course of events, rather than shamelessly lying.
Suggested new title:
God bless you never need to do business with BitsFlowCloud.LTD
I mean let's be real, what are the odds they're thinking about you at all? Just stop.