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My communication records with rarecloud regarding the refund.
xiaogejiuzu
Member
Me: Tuesday, November 4th, 2025 (03:00)
Hello, the network quality is very poor for Chinese users. Please process your refund. Thank you!
Rarecloud: Tuesday, November 4th, 2025 (06:08)
Hello,
We can proceed with migrating your VPS to another location. If you have any important data on your current VPS, we recommend taking a full backup before we begin the process. However, if no data needs to be preserved, please let us know, and we will proceed with recreating the VPS at the new location.
Regards,
Rahul
RareCloud.io
Me: Thursday, November 6th, 2025 (08:22)
Just refund，please
Rarecloud: Thursday, November 6th, 2025 (09:12)
Hello,
Please let me know the issue you are facing. If you notice any network-related problems, kindly provide the ping and MTR/Traceroute results from the affected location to the VPS IP, along with the IP address of the problematic location, so that we can assist you better.
Regards,
Rahul
RareCloud.io
Me: Friday, November 7th, 2025 (04:20)
All IP addresses belonging to China are affected; I cannot provide individual lists, as there are tens of millions of IP addresses involved. However, as you can see, all regions of China are affected. TCP tests show a network packet loss rate exceeding 50%, which is extremely poor. I reiterate, please process your refund. I hope for a peaceful refund process, not a dispute involving PayPal.
(I've attached a screenshot of a test to prove that the network quality is terrible in China and terrible all over the world, with a packet loss rate of 50%.)
Rarecloud: Friday, November 7th, 2025 (07:14)
Hello,
I am forwarding this to our senior admin. He will check on this and update you shortly.
Regards,
Rahul
RareCloud.io
Me: Friday, November 7th, 2025 (08:39)
just refund，please.
If I haven't received the refund within 24 hours, I will file a PayPal dispute. Hope you can handle it promptly.
Me: Saturday, November 8th, 2025 (11:49)
I have initiated a dispute through PayPal. Please process it promptly and complete the refund.
Me: Sunday, November 9th, 2025 (18:17)
Are you here？
Rarecloud: Sunday, November 9th, 2025 (21:04)
Hello,
We have already forwarded this to our admin team, and you will receive an update soon. Meanwhile, your patience is greatly appreciated.
Regards,
Justin
After waiting for several hours, the admin team still hadn't processed it. So I reissued a ticket,
Rarecloud: Sunday, November 9th, 2025 (21:06)
Hello!
Sorry for the inconvenience. If you do not wish to recreate the VPS in another location, please submit the cancellation request from your client area. Once submitted, kindly let me know.
Regards,
Justin
Me: Monday, November 10th, 2025 (02:49)
After I submit the cancellation request, will my refund be processed?
Rarecloud: Monday, November 10th, 2025 (07:02)
Hello,
Yes, If you’d like to request a refund, please first cancel your active service from your client area. You can do this by logging into your account and clicking the “Cancel” button next to the server or service you wish to cancel.
Once the service has been canceled, please let us know or submit a refund request, and our team will process it for you.
Regards,
Rahul
RareCloud.io
Me: Monday, November 10th, 2025 (07:21)
As previously communicated, I have submitted a cancellation request. Please complete my cancellation request and process the refund promptly.
Rarecloud: Monday, November 10th, 2025 (07:57)
Hello,
I am forwarding this to our senior admin. He will check on this and update you shortly.
Regards,
Rahul
RareCloud.io
Me: Monday, November 10th, 2025 (08:05)
The service has been cancelled. Please request a refund as soon as possible. Thank you.
(I have attached screenshots to prove that the service has been cancelled.)
Me: Monday, November 10th, 2025 (08:45)
The service has been cancelled and is awaiting a refund.
Me: Wednesday, November 12th, 2025 (04:23)
I have submitted a service cancellation request as requested, and the service has now been cancelled. Please process refund.
Rarecloud: Wednesday, November 12th, 2025 (06:50)
Hello,
We have already forwarded this to the concerned admin. They will get back to you with an update shortly. Meanwhile, your patience is greatly appreciated.
Regards,
Rahul
RareCloud.io
Me: Friday, November 14th, 2025 (02:58)
Two more days passed, and I still hadn't received your refund.
Rarecloud:Friday, November 14th, 2025 (06:23)
Hello,
We apologize for the inconvenience.
This has already been forwarded to the concerned admin, and they will get back to you with an update shortly. In the meantime, we greatly appreciate your patience.
Regards,
Rahul
RareCloud.io
Me: Friday, November 14th, 2025 (07:38)
refund,please
Rarecloud: Friday, November 14th, 2025 (07:40)
Hello,
We apologize for the inconvenience.
I am forwarding this to our senior admin. He will check on this and get back to you shortly.
Regards,
Rahul
RareCloud.io
Me: Sunday, November 16th, 2025 (05:08)
refund,please
Me: Tuesday, November 18th, 2025 (07:31)
refund,please
Rarecloud: Tuesday, November 18th, 2025 (07:43)
Hello,
Hello,
We apologize for the inconvenience.
We have already forwarded this to our senior admin. He will check on this and get back to you shortly.
Regards,
Rahul
RareCloud.io
Me: Tuesday, November 18th, 2025 (08:02)
I may not be able to wait for your refund. I've already filed a PayPal dispute, and PayPal will make a ruling tomorrow. I'm extremely disappointed with RareCloud's service.
Me: Wednesday, November 19th, 2025 (08:52)
refund,please
Just now, PayPal ruled in my favor, and I received a refund.
LowEndBox & LowEndTalk.
Comments
Damn I'm too early for popcorn.
Why did you not check firstly their IP?
Is this a lecture on how to be an asshole?
That's interesting. The Tokyo test IP provided by rarecloud is 85.121.50.2, and the test results were good, with a packet loss rate of 5% in China and only 1-2% in other countries. However, the service assigned to me was exceptionally bad, with a packet loss rate reaching 50%.That's why I need a refund.
If that's your opinion, then it is. Rarecloud responded to all messages except for refunds. I had to do that. Meanwhile, I know some users have been waiting for over 10 days and still haven't received their refunds. Perhaps I'm right; without PayPal, I'll just keep waiting.