Our services are provided within the region and laws of Japan.
Our services are provided within the region and laws of Japan and we provide translations for your convenience.
The Japanese version of our websites and applications, in which include Rakuten Membership Rules, Privacy Policy or other terms and conditions, is the definitive version , unless otherwise indicated.
If there are any discrepancies, the Japanese version shall prevail.
We do not guarantee that we always provide translation.
The Japanese versions of all terms and conditions, policies, and other notices are the definitive versions. Any dispute related to the terms and conditions, policies, or other notices will be under the jurisdiction of Japanese law, regardless of any conflicting laws or principles.
Certain features or messages (including customer services) may not be available in the selected language.
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Scheduled to open on October 30, 2025
\Pre-order Apple devices/
050-5840-0321
*Including weekends and holidays. Excluding New Year’s holidays (12/29 – 1/3)
For procedures and devices for existing users, please check Customer Support.
The following requests cannot be processed at our shops:
For online applications, please Contact (us, form, etc..) through the dedicated window.
・Cancellation after applying online
・Issues with devices or SIMs purchased online *
・Check the status of your online application and delivery
*We accept Rakuten Original product repairs at mobile shops and select retailers. Please check each shop's service and store conditions to see if they are available.
Search for shops that offer service and check shop conditions