At IPSY, your satisfaction is our top priority. If something’s not quite right, we’re here to help with a smooth and easy solution. Here’s everything you need to know about our replacement policy:
1. Replacement Policy Overview
We’re happy to provide a free replacement for products that are damaged in transit, defective, or missing. Our replacement policy covers you up to 45 days from the shipment date.
2. How to Request a Replacement
Need help? Click the pink question mark or the "ASK THE GLAM BOT" button at the bottom of the page, and we’ll take care of the rest.
3. Missing Items?
If you're missing an item from your order, double-check inside the mailer or box. Sometimes, larger items are packed outside the makeup bag, and smaller items can get lost inside the packing material.
