Unable to Power Off the Nintendo Switch or the POWER Button Does Not Respond

Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

The information in this article can help you when:

Your Nintendo Switch system will not power off when the POWER Button is pressed.
The screen is stuck on the Power Menu and will not respond.
When holding down the POWER Button for at least three seconds, the Power Menu is not displayed.

Note: When the system is powered on, pressing the POWER Button once will not turn it off, but rather set it to Sleep Mode.

Complete these steps

Remove any game cards or microSD cards from the system.
Press and hold down the POWER Button for three seconds, then select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar followed by Turn Off.
- If the system does not respond, press and hold down the POWER Button for at least twelve seconds to force the system to shut down.
Press the POWER Button once to turn on the system again and ensure it has the latest system update.

If the system cannot be powered off or if the POWER Button does not respond, the Nintendo Switch system will need to be repaired.

Include your AC adapter for testing.

For your convenience, Nintendo offers a quick and easy-to-use online repair process.