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Asia Labor Japanese convenience stores are hiring robots run by workers in the Philippines

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Japanese convenience stores are hiring robots run by workers in the Philippines

Filipino tele-operators remotely control Japan’s convenience store robots and train AI, benefiting from an uptick in automation-related jobs.

An illustration of a robotic helmet with a reflective visor showing silhouettes of people in a dimly lit room, surrounded by a blue dotted background.
Eduardo Luzzatti for Rest of World
Eduardo Luzzatti for Rest of World
  • Tele-operation of robots allows physical labor to be offshored.
  • The Philippines is seeing steady hiring by global companies for AI-related IT service and tech jobs.
  • Filipinos are paid less than their counterparts in the developed world, and worry they will lose their jobs to automation.

Inside a multistory office building in Manila’s financial district, around 60 young men and women monitored and controlled artificial intelligence robots restocking convenience store shelves in distant Japan. 

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Occasionally, when a bot dropped a can, someone would don a virtual-reality headset and use joysticks to help recover it. 

The AI robots are designed by Tokyo-based startup Telexistence, and run on Nvidia and Microsoft platforms. Since 2022, the company has deployed the machines in the back rooms of over 300 FamilyMart and Lawson stores in Tokyo. It is also planning to use them soon in 7-Elevens.

Robots restocking convenience store shelves in Japan are monitored remotely by employees in Manila. 

The bots are remotely monitored 24/7 in Manila by the employees of Astro Robotics, a robot-workforce startup. Japan faces a worker shortage as its population ages, and the country has been cautious about expanding immigration. Telexistence’s bots offer a workaround, allowing physical labor to be offshored, Juan Paolo Villonco, Astro Robotics’ founder, told Rest of World. This lowers costs for companies and increases their scale of operations, he said. 

“It’s hard to find workers to do stacking [in Japan],” said Villonco. “If you get one who’s willing to do it, it’s going to be very expensive. The minimum wage is quite expensive.”

It’s easy to get young, tech-savvy Filipinos to operate the robots, he said. Each tele-operator, called a “pilot,” monitors around 50 robots at a time, an employee told Rest of World. Most workers in this article requested anonymity to safeguard their jobs.

The bots are usually autonomous, but occasionally — about 4% of the time — they mess up. Perhaps they drop a bottle, which rolls away. Getting the AI bot to recover it by mimicking the human grip perfectly — the friction, the feel of metal in the hand — is one of the more challenging problems in robotics. That’s when a pilot steps in. 

Astro Robotics’ tele-operators are benefiting from an AI- and automation-related boom in IT-service work and tech jobs in the Philippines, even as layoffs hit similar workers in richer countries. Filipino tech workers maneuver industrial robots, drive autonomous vehicles, collaborate with AI on various tasks, or help build “AI agents,” which are computer programs that enable autonomous action. 

But even as the workers collaborate with the machines, making them better, they may also be automating themselves out of a job. 

The Philippines, a global outsourcing hub, has seen steady hiring for automation and AI-related roles by international firms, Jose Mari Lanuza, head researcher at Sigla Research Center, a tech think tank in Manila, told Rest of World. 

“IT firms are in a race to the bottom looking for cheap … labor,” he said.  

These roles require more technical skills than content moderation or large language model training — the kinds of AI jobs typically associated with developing countries. 

But these workers, too, face familiar trade-offs: They are often employed as contractors and paid less than their counterparts in developed nations. Some of these roles could destroy people’s self-worth even more than losing jobs to automation or AI, Lionel Robert, a professor of robotics at the University of Michigan, told Rest of World.  

“Now, they went from losing their job to the machine, to basically becoming the watcher of the machine doing the work. You’re like the [substitute] for the robot,” he said.

They mostly work for companies based outside the Philippines, Rowel Atienza, a professor of machine learning at the University of the Philippines, told Rest of World. A third of his students are employed by foreign firms, including ones based in the U.S., he said. 

Automation is accelerating globally, with the market for AI agents expected to grow eightfold to $43 billion by 2030, according to market research firm MarkNtel Advisors. The industrial robot market is expected to almost double. 

A group of people working in a computer lab, with one person wearing a virtual reality headset and holding controllers, while multiple monitors display various screens. The workspace features several desktop computers and cables, and other individuals are engaged in different tasks in the background.
When a bot drops a can, the workers at Astro Robotics use a virtual-reality headset to help recover it. Michael Beltran/Rest of World

The combination of automation and offshoring is a “game changer” for the U.S., Robert said. Automation was expected to reduce the number of jobs locally but raise the demand for skilled workers who would receive higher pay. “But by offshoring those jobs, you have a double whammy in an economic sense,” he said.

Developing AI agent systems in the U.S. can cost anywhere from $10,000 for a basic chatbot to $300,000 for an enterprise-level autonomous system, Robert said. Costs would be much lower in the Philippines, where contractors usually do not receive health care or retirement benefits, he said. 

At Astro Robotics, engineering and computer science graduates supervise the robots, which use an AI model to fill shelves by computing the distance between each item. Each tele-operator earns between $250 and $315 per month, roughly the same as a call center agent, an employee told Rest of World

Their job is to monitor the robot and prepare reports about its performance. In the rare cases when the bot makes a mistake, they strap on a VR headset and use joysticks to manually control grasp and place the drink back on the shelf, the worker said. 

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Tele-operators in such roles face immense pressure to resolve errors quickly, said Robert. “The minute one thing stops, your job is to get that back online and hope that while you’re doing that, something else doesn’t go wrong at the same time,” he said.  

The worker said they often feel dizzy and cross-eyed from cybersickness, a type of motion sickness associated with VR. Its occurrence is related to how much they use the headset: In a typical eight-hour shift, they take over the robot about 50 times, and it takes up to five minutes each time to resolve the error. 

“It can be really tough. Imagine teleporting, the sudden disconnect from your surroundings, elevation — everything can cause accidents,” said Atienza, who has studied the nausea and disorientation resulting from cybersickness.

The tele-operators’ movements are helping train fully autonomous robots for Telexistence. Over the years, the company has gathered “a large amount of unique ‘embodied’ teleoperation data and know-how” from its human workers, according to a press release in June. The company is providing this information to San Francisco-based startup Physical Intelligence to help develop foundation AI models aimed at giving robots human-like “physical intelligence” — the ability to perform basic physical tasks, such as grasping or manipulating objects.

“This partnership intends to shift these manual teleoperation tasks to fully autonomous operations,” the release said.

Telexistence did not respond to Rest of World’s requests for comment.  

Robert said full automation may never be achieved, and some humans would always be needed to monitor automated systems. “Are robots and AI gonna take all the jobs from humans? The answer is no — because humans are pretty useful. The future is a robotic-AI-automation-human hybrid workforce,” he said.

Some 1,000 global employers surveyed by the World Economic Forum this year said they expect the share of human-only jobs to decline rapidly, replaced by jobs done together with — or solely by — machines. About 41% of them also said they anticipate job cuts as workers’ skills become obsolete.  

That hybrid future is already visible in the Philippines. Aside from IT-service work, Filipino IT engineers are helping build the AI systems transforming how people work globally. 

A young AI engineer for an international firm, which manages data for Amazon, Coca-Cola, and other global corporations, said he is helping build an AI chatbot using an LLM trained on internal data. The bot would respond to employee questions. 

“The goal is to speed up internal processes,” he said.

International firms are actively seeking IT workers like him, who receive a “Philippine rate,” the employee said. “It’s not so low-ball; it’s still pretty competitive. It’s bigger if you go there [to the headquarters], but then … your monthly expenses [there] can get really expensive.”

An engineering graduate working in IT services for a top U.S.-based international consulting firm said they helped develop an IT help desk agent, which has drastically cut their workload. 

“Lately, we just handle around six tasks a day,” they told Rest of World. “Every time I’m called into a meeting, I’m afraid of being told I’m not needed anymore.” Hired through an outsourcing company, they work remotely and are paid $874 per month — about 30% less than the American minimum wage for full-time work.

Filipinos are being used to maximize the profits of international firms, Xian Guevarra, secretary-general of the Computer Professionals Union, which represents computer engineers in the Philippines, told Rest of World

“Filipinos are building the tools that could be used to replace them later on. Tech should augment their work and efficiency, not [be] something to maximize profits overseas,” he said.

Filipino workers are eager to work for foreign companies because they pay better than local firms. Marc Escobar, chief technology officer of Philippines-based startup Sofi AI, was offered a job as an AI engineer for Anthropic, the California-based startup behind Claude.  

He was offered $1,500 a month — high pay for a 22-year-old fresh out of university. But Escobar turned it down. Though Sofi AI pays about half as much, his company believes in creating opportunities for engineers locally, he said. 

“I can’t do it [join a foreign company] because I want to see our local efforts, our company, succeed,” Escobar said. “I want to show that we can also upscale with AI in the Philippines.”

Innovation

China, Taiwan, and the vulnerable web of undersea cables

In his new book, The Web Beneath the Waves, writer Samanth Subramanian examines big tech’s role in subsea cables and growing geopolitical tensions around them. This is an excerpt on the threats that Taiwan faces from China.

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Two patrol boats and a larger cargo ship in open water, with a clear blue sky overhead; two people in orange safety vests stand on the deck of one vessel, observing the scene.
Taiwan Coast Guard via Getty Images
Taiwan Coast Guard via Getty Images

In February 2023, half a year or so before I visited, a couple of Chinese ships cut two domestic undersea cables running out from Taiwan’s main island. One of these, named Taima No. 3, provided connectivity to the island of Nangan. On paper, the ships were a fishing boat and a cargo vessel, but the Chinese navy so frequently uses ostensibly civilian craft for military purposes that it’s impossible to be certain whether the cuts to these cables were accidental or not. Nangan is part of a spray of islets called the Matsu Islands, and cables in this small archipelago had been damaged at least twenty times in the preceding five years. The 2023 cuts, coming on the heels of a year of bitter tension with China, were a fresh reminder of Taiwan’s mid-ocean vulnerability. Fifteen international cables connect Taiwan to the world. Its western flank faces China, and its eastern flank is seismically unstable; over a three-year period, Taiwan’s international and domestic cables suffered more than fifty cuts as a result of both manmade and natural factors. Were a foreign power to snap those fifteen international cables, Taiwan — the West’s buffer against China, and the semiconductor factory to the planet — would be unmoored from the world it needs and the world that needs it.

Cover of Web Beneath the Waves

At the county headquarters in Nangan, I ran into a boyish man named Tsung Chun Yen, who wore glasses, braces, and spiky short hair. Tsung, who worked in the county’s anti-corruption office, grew up near Taipei, and he’d been working in Nangan for four years already when the February 2023 cable cuts occurred. On that particular day, he told me, he’d been in Taipei visiting his family, and when he returned to Nangan and stepped off the plane, he found that his phone didn’t even have 2G data. “I felt like I’d entered a different world,” he said. Like a hoarder, he’d made sure to download music and television shows before he left Taipei; he’d been rewatching Friends on Netflix, he said, and its long seasons sustained him through the coming weeks of internet blackout. The government office had emergency connectivity, via a microwave link, but it was so slow and suddenly overburdened that it took Tsung five minutes to download his email. He was in his mid-thirties when I met him, and he just about remembered the internet access of the 1990s, when his family dialed into the World Wide Web through the telephone line: “The connectivity at the government office was much slower even than that.”

Tsung directed me to the Lienchiang County Hospital nearby. The hospital’s IT chief, Rex Wang, with some assistance from Google Translate, narrated how the hospital got by in the months after Nangan’s cable was severed. 

Like the government office, the hospital was left only with patchy microwave access to the internet, Wang said, and its bandwidth was limited. Doctors could run a Google search and sometimes even search for patient records, but if they wanted to upload X-ray files to data servers in Taiwan, that wasn’t possible. “In Taiwan, we have a national health insurance scheme, so that if you go from one hospital to another, the images are available to everyone,” Wang said. “Also, since this is an island, sometimes we’d need a helicopter from Taiwan to come and take people back for more advanced treatment. But even to apply for the helicopter, you needed the internet.” Someone dug out a fax machine, which could ride the emergency microwave link to send and receive sparse patient records to and from Taiwan, but its quality was poor. Through those months, Wang recalled four or five patients requiring urgent transfers to Taiwan — people with strokes or traumatic injuries — so hospital employees copied their records and images onto CDs and flew with the CDs to Taiwan, to apply for the patients to be airlifted out of Nangan. There were still doctors, drugs, and nurses on hand, so the practice of medicine didn’t seize up entirely. Still, for two months, Nangan’s hospital was effectively excised from its nation’s medical network, while Taiwan’s government scrambled to repair the broken cables. 

For Taiwan, a heavily digital island nation, the preoccupation with protecting its cables—always implicitly from China—is almost existential.”

For months before my arrival in Taiwan, I’d been in contact with Herming Chiueh, an electrical engineer who was serving as Taiwan’s deputy minister of digital affairs. I’d expected his government to be reluctant to discuss the cable cuts in the Matsu archipelago, but Chiueh was forthright. Taiwan wanted the world to know how precarious its security could be, he told me — and that extended to its essential connectivity.

On different dates in early February, the two Chinese ships had dropped anchor upon the seabed and then kept going, so that the blades of the anchors likely broke the cables, Chiueh said. “I say this is ‘accidental,’ and they also said it was ‘accidental,’ so ‘accidentally’ all this happened within a week,” Chiueh said, the scare quotes audible to everyone. Officials knew the waiting time for repairs could run as long as six months; in fact, by the time a Global Marine ship finished the fixes on both cables, it was nearly June. Unlike Tonga, Taiwan had kept its microwave data links in working condition. But the speed of this data connection — shared, at first, only by Nangan’s public institutions — was an inconsistent 2.2 gigabytes a second, less than a quarter of what the island was accustomed to. Sending a text message could take up to twenty minutes. “We got complaints,” Chiueh said in his wry way. It took a month to upgrade the microwave relays to a faster speed, so that the wireless internet could be fanned out to other residents on the island. The microwave link was vital, Chiueh said. “We were giving out post-Covid payments of around $200 to every citizen — and during that period, we were using the internet to disburse the money.”

For Taiwan, a heavily digital island nation, the preoccupation with protecting its cables — always implicitly from China — is almost existential. The government is putting into action a medley of plans to build backups and backups to backups, Chiueh said — not all of which he could share with me. New domestic cables, including another one running out to Matsu. More landing stations, given that all of Taiwan’s fifteen international cables terminate in just three points on the main island at present. Better microwave links. Seven hundred ground-based satellite receivers, to help set up what Chunghwa executives call “a multi orbit satellite service portfolio.” Government offices, Chiueh said, were preparing extreme contingency procedures so that “if, on any day, all the subsea cables are destroyed, they can still talk to their partners overseas.”

The law around undersea cables turns out to be just as murky and uncertain as the submarine depths in which these cables lie.”

Not long after the cables in the Matsu islands were cut, Taiwan’s communications authority proposed heavy criminal penalties for anyone who damaged subsea cables: a fine of up to $3.2 million and life in prison. The law is both harsh and, in the case of foreign actors, essentially meaningless. How would a Taiwanese court even begin to try the Chinese crew of a long-gone fishing vessel? At present, there is no effective, coherent body of law to hold responsible saboteurs of cables at sea. The only guides available are a mess of national regulations and the UN Convention on the Law of the Sea. Jurisdictions overlap furiously: if, out in international waters, a ship flagged in Panama and operated by an Indian crew cuts a cable that lands in several countries along the west African coast and that is co-owned by British, South African, and American companies, who is the perpetrator, who is the victim, and where would a trial take place? The law around undersea cables turns out to be just as murky and uncertain as the submarine depths in which these cables lie.

For more than a century, the positions of cables at sea have been recorded carefully in maps and published — the better to warn ships to avoid them. “But if this data is used the other way, it becomes a vulnerability,” Chiueh said. “All countries face this problem now.”

The vulnerabilities of cables in the twenty-first century — their sudden elevation into prime targets for sabotage — could roll back decades of transparency. On the other hand, Chiueh said, “if you have a cable that isn’t on the map, in general it will be cut more often — and those cuts will really be accidental, because ships can’t avoid them. Here is the dilemma.”

Innovation

AI-powered textbooks fail to make the grade in South Korea

South Korea’s AI learning program was rolled back after just four months following a backlash from teachers, students, and parents, underlining the challenges in embedding the technology in education.

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A girl with a pink backpack stands in front of a large, oversized book that features a cut-out window and colorful tabs, set against a blue background with green ground.
Kotryna Zukauskaite for Rest of World
Kotryna Zukauskaite for Rest of World
  • South Korea’s AI textbook program was meant to personalize learning, reduce inequality, and lighten teachers’ workload.
  • The initiative was rolled back following complaints about inaccuracies, data privacy risks, and increased workload.
  • The program suffered from a lack of testing, hurried implementation, and a change of government.

Ko Ho-dam, a high school junior on South Korea’s Jeju Island, was at first curious to hear that the government planned to roll out artificial intelligence-powered textbooks. The program would provide personalized learning for students, help prevent dropouts, and reduce the workload of teachers, authorities promised.

The program — a flagship initiative of former President Yoon Suk Yeol — took shape over the last year and a half, with about a dozen publishers approved to develop the digital textbooks. When the textbooks were launched at the start of the school year in March for math, English, and computer science, Ko was disappointed, he told Rest of World.

“All our classes were delayed because of technical problems with the textbooks,” Ko said. “I also didn’t know how to use them well. Working individually on my laptop, I found it hard to stay focused and keep on track. The textbooks didn’t provide lessons tailored to my level.”

Across the country, students like Ko, as well as teachers and parents, complained that the books had factual inaccuracies, posed data privacy risks, increased screen time for children, and resulted in a heavier workload for teachers and students. After just one semester — four months — the AI textbooks were stripped of their official status as textbooks, and classified as “supplementary material,” meaning their adoption is left to each school’s discretion.

South Korea’s experience shows that embedding AI in education is complex, and requires careful handling, Lee Bohm, a doctoral candidate at the Centre of Development Studies at the University of Cambridge, told Rest of World.

“AI should first be piloted in homework or practice before being carefully introduced in class,” said Lee, who was previously a policy adviser to the Seoul education office. “The focus should be on how to integrate it into the school curriculum, as that’s the only way AI-based education can be truly effective. In South Korea, attempts to apply it in class were pushed too far.”

The screen of an AI digital textbook for Korean high school students, developed by Dong-A Publishing.

Governments around the world are betting that AI will revolutionize education. Big tech firms including Meta, Google, and OpenAI are aggressively promoting initiatives in schools worldwide. Some countries have embraced AI tools to solve teacher shortages and bridge the gap between urban and rural students. In others, AI chatbots and other tools have worsened student performance and increased the workload for teachers.

South Korea is an early adopter of technology, with robot chefs and robot carers becoming an increasingly common sight. Authorities have long backed edtech, training teachers in the use of AI, and deploying digital tutors to support teachers and students.

The government spent more than 1.2 trillion won ($850 million) on the AI textbook program, including on equipment and teacher training. The publishing companies invested around 800 billion won ($567 million) to develop the textbooks.

There were signs of unease early on. In November, the Korean Teachers and Education Workers Union, and civic groups such as Political Mamas, which campaigns for the welfare of women and children, sued the then-minister of education for abuse of authority, saying the program was “problematic” because it made the use of AI textbooks mandatory. The groups also said the rollout overlooked potential risks to children, lacked data protection measures, and ignored the inputs of teachers and parents.

“The textbooks worsen learning effectiveness and negatively affect students,” Jang Ha-na, a member of Political Mamas, told Rest of World. “Once digital devices like tablets become central in classrooms, screen exposure increases, leading to weaker literacy and communication skills.”

Publishers showcase their AI-powered textbooks at the EdTech Korea Fair in Seoul, South Korea on September 18, 2025. Junhyup Kwon

In response to the pushback, the government in January shifted from mandatory adoption to a one-year voluntary trial. Yoon, who had championed the AI textbook project, was impeached by the parliament for his attempt to impose martial law in December, and officially removed from presidency in April.

Despite the political turmoil, the AI textbooks were introduced as planned in March. Lee Jae Myung, who had promised in his election campaign to rescind the AI textbook policy, was elected president. Lawmakers revoked the status of the AI textbooks in August, leaving it up to schools to use them.

The adoption rate for the AI textbooks dropped from 37% in the first semester ending in July to 19% in the current semester that began in September. Only 2,095 schools are signed on now, about half the number earlier in the year, according to data compiled by lawmaker Kang Kyung-sook, who had opposed the program’s rollout.

“Traditional print textbooks take 18 months to develop, nine months for review, and six months for preparation. But the AI textbooks took only 12, three, and three months, respectively. Why was it rushed?” Kang asked the then-minister of education in parliament in January. “Since they target children, they require careful verification and careful procedures.”

The companies that developed the textbooks say they adhered to the country’s security protocols, and that no personal data of the students was stored. Students are already “hooked” to devices, and the textbooks themselves did not cause screen addiction, Kim Jong-hee, chief digital officer of Dong-A Publishing, one of the textbook developers, told Rest of World.

“Using digital devices they are familiar with keeps them more focused, awake, and more willing to participate,” Kim said. “The textbooks provide more personalized support for students struggling with lessons. They can also help the growing number of students from multicultural families who aren’t confident in Korean, and make learning more accessible for students with disabilities and those in rural and underserved areas.”

The program failed because everything was rushed; it should have been rolled out gradually after testing its effectiveness.”

Expensive private tuition, or hagwon, is the norm in the country. But for AI textbooks to reduce inequality and for students to benefit from them, more hands-on use is needed, Kim said. This is now more difficult, with fewer schools using them. “One key reason [for the program’s setbacks] is that the issue has become overly politicized,” he said.

The Textbook Development Committee, which represents the companies, plans to file a constitutional complaint and a lawsuit for financial damages against the government, Hwang Geun-sik, chair of the committee, told Rest of World.

“The companies that trusted the government and invested saw the market suddenly disappear,” Hwang said. “Our business is shrinking, and staff cuts have become unavoidable.”

In classrooms, teachers and students are still divided over the AI textbooks.

“Monitoring students’ learning progress with the books in class was challenging,” Lee Hyun-joon, a high school math teacher in Pyeongtaek city, told Rest of World. “The overall quality was poor, and it was clear it had been hastily put together.”

For Kim Cha-myung, an elementary school teacher in Gwangmyeong city near Seoul, the textbooks were convenient, helping save time and support struggling students. Students appreciated the digital features such as earning hearts as prizes for good performance, customizing their avatars, and solving problems in a game-like format, he told Rest of World.

“The program failed because everything was rushed; it should have been rolled out gradually after testing its effectiveness,” he said.

The government’s flip-flop has impacted students and teachers beyond just learning, said Kim.

“We no longer trust the government, which I see as the biggest problem.”