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    Operational issue - Multiple services (N. Virginia)

    Service
    Multiple services
    Severity
    Degraded
    RSS
    Increased Error Rates and Latencies
    Oct 20 2:27 AM PDT We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information.
    Oct 20 2:22 AM PDT We have applied initial mitigations and we are observing early signs of recovery for some impacted AWS Services. During this time, requests may continue to fail as we work toward full resolution. We recommend customers retry failed requests. While requests begin succeeding, there may be additional latency and some services will have a backlog of work to work through, which may take additional time to fully process. We will continue to provide updates as we have more information to share, or by 3:15 AM.
    Oct 20 2:01 AM PDT We have identified a potential root cause for error rates for the DynamoDB APIs in the US-EAST-1 Region. Based on our investigation, the issue appears to be related to DNS resolution of the DynamoDB API endpoint in US-EAST-1. We are working on multiple parallel paths to accelerate recovery. This issue also affects other AWS Services in the US-EAST-1 Region. Global services or features that rely on US-EAST-1 endpoints such as IAM updates and DynamoDB Global tables may also be experiencing issues. During this time, customers may be unable to create or update Support Cases. We recommend customers continue to retry any failed requests. We will continue to provide updates as we have more information to share, or by 2:45 AM.
    Oct 20 1:26 AM PDT We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region. This issue also affects other AWS Services in the US-EAST-1 Region as well. During this time, customers may be unable to create or update Support Cases. Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause. We will continue to provide updates as we have more information to share, or by 2:00 AM.
    Oct 20 12:51 AM PDT We can confirm increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region. This issue may also be affecting Case Creation through the AWS Support Center or the Support API. We are actively engaged and working to both mitigate the issue and understand root cause. We will provide an update in 45 minutes, or sooner if we have additional information to share.
    Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region. We will provide another update in the next 30-45 minutes.

    Affected AWS services

    The following AWS services have been affected by this issue.

    Degraded (1 service)
    Amazon DynamoDB
    Impacted (59 services)
    AWS Application Migration Service
    AWS B2B Data Interchange
    AWS Batch
    AWS CloudTrail
    AWS Config
    AWS DataSync
    AWS Database Migration Service
    AWS Deadline Cloud
    AWS Elemental
    AWS End User Messaging
    AWS Global Accelerator
    AWS Glue
    AWS IAM Identity Center
    AWS Identity and Access Management
    AWS IoT Core
    AWS Lambda
    AWS NAT Gateway
    AWS Network Firewall
    AWS Organizations
    AWS Parallel Computing Service
    AWS Private Certificate Authority
    AWS Secrets Manager
    AWS Security Token Service
    AWS Storage Gateway
    AWS Support API
    AWS Support Center
    AWS Systems Manager
    AWS Transfer Family
    AWS VPCE PrivateLink
    Amazon API Gateway
    Amazon AppFlow
    Amazon AppStream 2.0
    Amazon CloudFront
    Amazon CloudWatch
    Amazon Connect
    Amazon DocumentDB
    Amazon Elastic Compute Cloud
    Amazon Elastic Container Registry
    Amazon Elastic Container Service
    Amazon Elastic Kubernetes Service
    Amazon Elastic Load Balancing
    Amazon FSx
    Amazon GameLift Servers
    Amazon Interactive Video Service
    Amazon Kendra
    Amazon Kinesis Data Streams
    Amazon Kinesis Video Streams
    Amazon Location Service
    Amazon MQ
    Amazon Managed Streaming for Apache Kafka
    Amazon OpenSearch Service
    Amazon Polly
    Amazon Q Business
    Amazon Relational Database Service
    Amazon SageMaker
    Amazon Simple Queue Service
    Amazon Transcribe
    Amazon VPC Lattice
    Amazon WorkSpaces