4 - INCIDENTS REPORTED
Report an Incident
Elevated Errors Affecting Multiple Products
MMS
SMS
SMPP
Messaging Channels
Notify
Conversations
Messaging Insights
Messaging Services
Content API
Toll-free verification
RCS Messaging
PSTN
SIP Interface
Client Web
Client Mobile
Conference
Recording
Queue
Text-to-Speech
Recording Transcriptions
TwiML
Voice Insights
Speech Recognition (Gather Speech)
Intelligence
Pay
Media Streams
Dialogflow
ConversationRelay
Voice REST API
PHONE NUMBERS
Billing
Customer Support Center
Other
Account Insights
Trust Hub
Organization
Group Rooms
Peer-to-Peer Rooms
Recordings
Compositions
Network Traversal Service
Go Rooms
Video Insights
PROGRAMMABLE CHAT
INTERCONNECT
PROXY
Authy 2FA
Verify
Authy App
Lookup
Flex Application Platform
TaskRouter
Flex Insights
Flex Agent Desktop
Flex Queue Stats
Flex Teams View
Flex Admin Console
Flex Routing
Flex Conversations
Flex Programmable Chat
Flex Programmable Voice
Proxy
Flex Plugins
Flex Billing
SMS Long Code, North America
MMS Long Code, North America
SMS Short Code, North America
MMS Short Code, North America
SMS Toll-Free, North America
MMS Toll-Free, North America
Voice, North America
Voice, Latin America
SMS, Latin America
Voice, APAC
SMS, APAC
MMS, APAC
Voice, Europe
SMS, Europe
Voice, Middle East & Africa
SMS, Middle East & Africa
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes
Studio
Functions
Assets
TwiML Bins
Sync
Console
Event Streams
Debugger & Alarms
Documentation
REST API
Bulk Export
FRONTLINE
Origination
Termination
Sender ID
SMS Long Code, North America
MMS Long Code, North America
SMS Toll-Free, North America
MMS Toll-Free, North America
Zipwhip Provisioner Dashboard and API
Zipwhip Support Ticketing
Toll-Free Verification Portal
  • investigating - At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.
    Posted: Oct 20, 01:37 PST
  • investigating - At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 30 minutes or as soon as more information becomes available.
    Posted: Oct 20, 01:08 PST
  • investigating - We are currently investigating elevated latency and timeout errors for Twilio Rest API, impacting the Multiple Twilio services. Our engineering team is actively working on the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.
    Posted: Oct 20, 00:26 PST
    • Show more
SMS Delivery Delays to Bitel Network in Peru
SMS, Latin America
  • investigating - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
    Posted: Oct 20, 01:21 PST
  • investigating - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
    Posted: Oct 19, 16:19 PST
  • investigating - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
    Posted: Oct 19, 12:31 PST
  • investigating - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
    Posted: Oct 19, 10:55 PST
  • investigating - We are experiencing SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
    Posted: Oct 19, 09:56 PST
    • Show more
Outbound Call Failure To a Subset Of Hungary Phone Numbers
Voice, Europe
  • identified - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs. To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions: Recommended Steps: - Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use. - Where possible, use non-Hungarian CLIs, such as your main business number or an international service number. You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients. - Monitor your call completion rates to Hungarian destinations. If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance. We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.
    Posted: Oct 19, 22:35 PST
  • identified - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs. To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions: Recommended Steps: - Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use. - Where possible, use non-Hungarian CLIs, such as your main business number or an international service number. You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients. - Monitor your call completion rates to Hungarian destinations. If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance. We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.
    Posted: Oct 18, 22:34 PST
  • identified - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs. To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions: Recommended Steps: - Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use. - Where possible, use non-Hungarian CLIs, such as your main business number or an international service number. You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients. - Monitor your call completion rates to Hungarian destinations. If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance. We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.
    Posted: Oct 16, 22:37 PST
  • investigating - We continue to observe a subset of outbound call failures to Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
    Posted: Oct 16, 14:39 PST
  • investigating - We continue to observe a subset of outbound call failures to Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
    Posted: Oct 15, 22:39 PST
  • investigating - We continue to observe a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
    Posted: Oct 15, 14:34 PST
  • investigating - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
    Posted: Oct 15, 10:34 PST
  • investigating - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
    Posted: Oct 15, 08:33 PST
  • investigating - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
    Posted: Oct 15, 07:34 PST
  • investigating - Our monitoring systems have detected a potential issue with calls failing to Hungry. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
    Posted: Oct 15, 07:28 PST
    • Show more
SMS Delivery Delays to Xphone Network in Israel
SMS
  • investigating - We are still facing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
    Posted: Oct 19, 22:12 PST
  • investigating - We are still facing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
    Posted: Oct 19, 06:11 PST
  • investigating - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
    Posted: Oct 18, 22:11 PST
  • investigating - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
    Posted: Oct 18, 18:21 PST
  • investigating - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
    Posted: Oct 18, 16:32 PST
  • investigating - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
    Posted: Oct 18, 15:35 PST
    • Show more
United States SMS Carrier Partner Maintenance
  • in progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Posted: Oct 19, 23:01 PST
  • scheduled - Maintenance will begin as scheduled in 60 minutes.
    Posted: Oct 19, 22:00 PST
  • scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 October 2025 at 23:00 PDT until 20 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
    Posted: Oct 17, 15:47 PST
    • Show more
United States SMS and MMS Carrier Partner Maintenance
MMS Long Code, North America
MMS Short Code, North America
SMS Toll-Free, North America
MMS Toll-Free, North America
SMS Long Code, North America
MMS Long Code, North America
SMS Toll-Free, North America
MMS Toll-Free, North America
  • in progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Posted: Oct 19, 23:00 PST
  • scheduled - Maintenance will begin as scheduled in 60 minutes.
    Posted: Oct 19, 22:00 PST
  • scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 19 October 2025 at 23:00 PDT until 20 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets.
    Posted: Oct 6, 07:26 PST
    • Show more
India SMS Carrier Maintenance - Vodafone India
SMS, APAC
  • in progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Posted: Oct 17, 16:10 PST
  • scheduled - The Vodafone India network in India is conducting an emergency maintenance from 17 October 2025 at 11:30 PDT until 21 October 2025 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone India India handsets when sending via long codes and short codes.

    We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
    Posted: Oct 17, 16:07 PST
    • Show more
2 INCIDENTS, 3 SERVICES MAY BE IMPACTED
Twilio Services
Issues related to Twilio’s Software
  • PROGRAMMABLE MESSAGING
    • MMS
    • SMS
    • SMPP
    • Messaging Channels
    • Notify
    • Conversations
    • Messaging Insights
    • Messaging Services
    • Content API
    • Toll-free verification
    • RCS Messaging
  • PROGRAMMABLE VOICE
    • PSTN
    • SIP Interface
    • Client Web
    • Client Mobile
    • Conference
    • Recording
    • Queue
    • Text-to-Speech
    • Recording Transcriptions
    • TwiML
    • Voice Insights
    • Speech Recognition (Gather Speech)
    • Intelligence
    • Pay
    • Media Streams
    • Dialogflow
    • ConversationRelay
    • Voice REST API
  • ACCOUNT SECURITY
    • Authy 2FA
    • Verify
    • Authy App
    • Lookup
  • ELASTIC SIP TRUNKING
    • Origination
    • Termination
  • FLEX
    • Flex Application Platform
    • TaskRouter
    • Flex Insights
    • Flex Agent Desktop
    • Flex Queue Stats
    • Flex Teams View
    • Flex Admin Console
    • Flex Routing
    • Flex Conversations
    • Flex Programmable Chat
    • Flex Programmable Voice
    • Proxy
    • Flex Plugins
    • Flex Billing
  • INTERCONNECT
  • PHONE NUMBERS
  • PROGRAMMABLE CHAT
  • PROGRAMMABLE VIDEO
    • Group Rooms
    • Peer-to-Peer Rooms
    • Recordings
    • Compositions
    • Network Traversal Service
    • Go Rooms
    • Video Insights
  • PROXY
  • SERVERLESS
    • Studio
    • Functions
    • Assets
    • TwiML Bins
    • Sync
  • DEVELOPER TOOLS
    • Console
    • Event Streams
    • Debugger & Alarms
    • Documentation
    • REST API
    • Bulk Export
  • TWILIO PLATFORM
    • Billing
    • Customer Support Center
    • Other
    • Account Insights
    • Trust Hub
    • Organization
  • FRONTLINE
  • Sender ID
3 INCIDENTS REPORTED
External Connectivity
Issues found outside of Twilio’s Network
  • CARRIER NETWORK
    • SMS Long Code, North America
    • MMS Long Code, North America
    • SMS Short Code, North America
    • MMS Short Code, North America
    • SMS Toll-Free, North America
    • MMS Toll-Free, North America
    • Voice, North America
    • Voice, Latin America
    • SMS, Latin America
    • Voice, APAC
    • SMS, APAC
    • MMS, APAC
    • Voice, Europe
    • SMS, Europe
    • Voice, Middle East & Africa
    • SMS, Middle East & Africa
    • Verify Silent Network Auth
    • Lookup Identity Match
    • Lookup Line Type Intelligence [Legacy API]
    • Lookup Line Type Intelligence [Twilio API]
    • Lookup SIM Swap
    • Legacy Identity MatchAndAttributes
Zipwhip Gateway
Issues related to Zipwhip's Services
  • ZIPWHIP MESSAGING
    • SMS Long Code, North America
    • MMS Long Code, North America
    • SMS Toll-Free, North America
    • MMS Toll-Free, North America
  • ZIPWHIP TOOLS
    • Zipwhip Provisioner Dashboard and API
    • Zipwhip Support Ticketing
    • Toll-Free Verification Portal
Scheduled maintenance
Multiple Destination Voice Carrier Partner Maintenance
Oct 20, 04:30 - Oct 20, 14:30
Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 20 October 2025 at 04:30 PDT until 20 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
MAINTENANCE PERIOD
  • US Pacific: Oct 20, 04:30 - Oct 20, 14:30
  • US Central: Oct 20, 06:30 - Oct 20, 16:30
  • US Eastern: Oct 20, 07:30 - Oct 20, 17:30
  • UTC: Oct 20, 11:30 - Oct 20, 21:30
Oct 16, 17:02 PST
Russia SMS Carrier Maintenance - MegaFon
Oct 20, 13:00 - Oct 22, 17:00
The MegaFon network in Russia is conducting a series of planned maintenances from 20 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT
22 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT
MAINTENANCE PERIOD
  • US Pacific: Oct 20, 13:00 - Oct 22, 17:00
  • US Central: Oct 20, 15:00 - Oct 22, 19:00
  • US Eastern: Oct 20, 16:00 - Oct 22, 20:00
  • UTC: Oct 20, 20:00 - Oct 23, 00:00
Oct 17, 12:05 PST
Russia SMS Carrier Maintenance - Gazprombank Mobile
Oct 20, 13:00 - Oct 20, 17:00
The Gazprombank Mobile network in Russia is conducting a planned maintenance from 20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 20, 13:00 - Oct 20, 17:00
  • US Central: Oct 20, 15:00 - Oct 20, 19:00
  • US Eastern: Oct 20, 16:00 - Oct 20, 20:00
  • UTC: Oct 20, 20:00 - Oct 21, 00:00
Oct 17, 04:18 PST
Russia SMS Carrier Maintenance - Tele2
Oct 20, 13:00 - Oct 20, 17:00
The Tele2 network in Russia is conducting a planned maintenance from 20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 20, 13:00 - Oct 20, 17:00
  • US Central: Oct 20, 15:00 - Oct 20, 19:00
  • US Eastern: Oct 20, 16:00 - Oct 20, 20:00
  • UTC: Oct 20, 20:00 - Oct 21, 00:00
Sep 29, 15:53 PST
United States SMS and MMS Carrier Maintenance - Verizon
Oct 20, 21:00 - Oct 21, 02:00
The Verizon network in the United States is conducting a planned maintenance from 20 October 2025 at 21:00 PDT until 21 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
MAINTENANCE PERIOD
  • US Pacific: Oct 20, 21:00 - Oct 21, 02:00
  • US Central: Oct 20, 23:00 - Oct 21, 04:00
  • US Eastern: Oct 21, 00:00 - Oct 21, 05:00
  • UTC: Oct 21, 04:00 - Oct 21, 09:00
Oct 14, 17:10 PST
Singapore SMS Carrier Maintenance - SingTel
Oct 21, 10:00 - Oct 21, 14:00
The SingTel network in Singapore is conducting a planned maintenance from 21 October 2025 at 10:00 PDT until 21 October 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 21, 10:00 - Oct 21, 14:00
  • US Central: Oct 21, 12:00 - Oct 21, 16:00
  • US Eastern: Oct 21, 13:00 - Oct 21, 17:00
  • UTC: Oct 21, 17:00 - Oct 21, 21:00
Oct 6, 01:18 PST
Singapore SMS Carrier Maintenance - M1
Oct 21, 11:00 - Oct 21, 14:00
The M1 network in Singapore is conducting a planned maintenance from 21 October 2025 at 11:00 PDT until 21 October 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from M1 Singapore handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 21, 11:00 - Oct 21, 14:00
  • US Central: Oct 21, 13:00 - Oct 21, 16:00
  • US Eastern: Oct 21, 14:00 - Oct 21, 17:00
  • UTC: Oct 21, 18:00 - Oct 21, 21:00
Oct 16, 23:28 PST
United Kingdom Account Security Carrier Partner Maintenance - Three
Oct 21, 14:00 - Oct 21, 18:00
Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 October 2025 at 14:00 PDT until 21 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Verify Silent Network Auth, Legacy Identity MatchAndAttributes
MAINTENANCE PERIOD
  • US Pacific: Oct 21, 14:00 - Oct 21, 18:00
  • US Central: Oct 21, 16:00 - Oct 21, 20:00
  • US Eastern: Oct 21, 17:00 - Oct 21, 21:00
  • UTC: Oct 21, 21:00 - Oct 22, 01:00
Oct 17, 06:23 PST
Spain SMS Carrier Partner Maintenance
Oct 21, 20:00 - Oct 21, 22:00
Our SMS carrier partner in Spain is conducting a planned maintenance from 21 October 2025 at 20:00 PDT until 21 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets via Spain long codes.
MAINTENANCE PERIOD
  • US Pacific: Oct 21, 20:00 - Oct 21, 22:00
  • US Central: Oct 21, 22:00 - Oct 22, 00:00
  • US Eastern: Oct 21, 23:00 - Oct 22, 01:00
  • UTC: Oct 22, 03:00 - Oct 22, 05:00
Oct 14, 07:46 PST
United States SMS and MMS Carrier Maintenance - Verizon
Oct 21, 21:00 - Oct 22, 02:00
The Verizon network in the United States is conducting a planned maintenance from 21 October 2025 at 21:00 PDT until 22 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
MAINTENANCE PERIOD
  • US Pacific: Oct 21, 21:00 - Oct 22, 02:00
  • US Central: Oct 21, 23:00 - Oct 22, 04:00
  • US Eastern: Oct 22, 00:00 - Oct 22, 05:00
  • UTC: Oct 22, 04:00 - Oct 22, 09:00
Oct 14, 17:09 PST
US SMS Carrier Maintenance - Small US Carriers
Oct 21, 21:00 - Oct 22, 02:00
A subset of small networks in the US are conducting a planned maintenance from 21 October 2025 at 21:00 PDT until 22 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 21, 21:00 - Oct 22, 02:00
  • US Central: Oct 21, 23:00 - Oct 22, 04:00
  • US Eastern: Oct 22, 00:00 - Oct 22, 05:00
  • UTC: Oct 22, 04:00 - Oct 22, 09:00
Oct 18, 23:33 PST
United States MMS Carrier Partner Maintenance
Oct 21, 22:00 - Oct 22, 06:00
Our MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2025 at 22:00 PDT until 22 October 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets via subset of United States long codes and short codes.
MAINTENANCE PERIOD
  • US Pacific: Oct 21, 22:00 - Oct 22, 06:00
  • US Central: Oct 22, 00:00 - Oct 22, 08:00
  • US Eastern: Oct 22, 01:00 - Oct 22, 09:00
  • UTC: Oct 22, 05:00 - Oct 22, 13:00
Oct 17, 08:08 PST
Multiple Destination Voice Carrier Partner Maintenance
Oct 21, 22:00 - Oct 21, 22:30
Our Voice carrier partner in Norway, Croatia, France, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 21 October 2025 at 22:00 PDT until 21 October 2025 at 22:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, Croatia, France, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden phone numbers.
MAINTENANCE PERIOD
  • US Pacific: Oct 21, 22:00 - Oct 21, 22:30
  • US Central: Oct 22, 00:00 - Oct 22, 00:30
  • US Eastern: Oct 22, 01:00 - Oct 22, 01:30
  • UTC: Oct 22, 05:00 - Oct 22, 05:30
Oct 15, 22:48 PST
Japan SMS Carrier Maintenance - KDDI
Oct 22, 11:00 - Oct 22, 13:00
The KDDI network in Japan is conducting a planned maintenance from 22 October 2025 at 11:00 PDT until 22 October 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 22, 11:00 - Oct 22, 13:00
  • US Central: Oct 22, 13:00 - Oct 22, 15:00
  • US Eastern: Oct 22, 14:00 - Oct 22, 16:00
  • UTC: Oct 22, 18:00 - Oct 22, 20:00
Oct 13, 09:43 PST
Russia SMS Carrier Maintenance - Tele2
Oct 22, 13:00 - Oct 22, 17:00
The Tele2 network in Russia is conducting a planned maintenance from 22 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 22, 13:00 - Oct 22, 17:00
  • US Central: Oct 22, 15:00 - Oct 22, 19:00
  • US Eastern: Oct 22, 16:00 - Oct 22, 20:00
  • UTC: Oct 22, 20:00 - Oct 23, 00:00
Sep 29, 15:53 PST
United States and Canada Twilio SMS and MMS Maintenance
Oct 22, 20:00 - Oct 23, 00:00
Twilio is conducting a planned maintenance from 22 October 2025 at 20:00 PDT until 23 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
MAINTENANCE PERIOD
  • US Pacific: Oct 22, 20:00 - Oct 23, 00:00
  • US Central: Oct 22, 22:00 - Oct 23, 02:00
  • US Eastern: Oct 22, 23:00 - Oct 23, 03:00
  • UTC: Oct 23, 03:00 - Oct 23, 07:00
Sep 5, 15:34 PST
United States SMS Carrier Maintenance - Verizon
Oct 22, 21:00 - Oct 23, 02:00
The Verizon network in the United States is conducting a planned maintenance from 22 October 2025 at 21:00 PDT until 23 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets when sending via long codes and short codes.
MAINTENANCE PERIOD
  • US Pacific: Oct 22, 21:00 - Oct 23, 02:00
  • US Central: Oct 22, 23:00 - Oct 23, 04:00
  • US Eastern: Oct 23, 00:00 - Oct 23, 05:00
  • UTC: Oct 23, 04:00 - Oct 23, 09:00
Oct 15, 15:54 PST
Canada Account Security Service Partner Maintenance
Oct 22, 21:00 - Oct 23, 03:00
Our service partner is conducting a planned maintenance from 22 October 2025 at 21:00 PDT until 23 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
MAINTENANCE PERIOD
  • US Pacific: Oct 22, 21:00 - Oct 23, 03:00
  • US Central: Oct 22, 23:00 - Oct 23, 05:00
  • US Eastern: Oct 23, 00:00 - Oct 23, 06:00
  • UTC: Oct 23, 04:00 - Oct 23, 10:00
Oct 16, 14:33 PST
Multiple Destination Voice Carrier Partner Maintenance
Oct 22, 22:00 - Oct 22, 22:30
Our Voice carrier partner in Norway, Croatia, France, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 22 October 2025 at 22:00 PDT until 22 October 2025 at 22:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, Croatia, France, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden phone numbers.
MAINTENANCE PERIOD
  • US Pacific: Oct 22, 22:00 - Oct 22, 22:30
  • US Central: Oct 23, 00:00 - Oct 23, 00:30
  • US Eastern: Oct 23, 01:00 - Oct 23, 01:30
  • UTC: Oct 23, 05:00 - Oct 23, 05:30
Oct 15, 22:57 PST
Multiple Destination Voice Carrier Partner Maintenance
Oct 23, 04:30 - Oct 23, 14:30
Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 23 October 2025 at 04:30 PDT until 23 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
MAINTENANCE PERIOD
  • US Pacific: Oct 23, 04:30 - Oct 23, 14:30
  • US Central: Oct 23, 06:30 - Oct 23, 16:30
  • US Eastern: Oct 23, 07:30 - Oct 23, 17:30
  • UTC: Oct 23, 11:30 - Oct 23, 21:30
Oct 16, 17:03 PST
United States MMS Carrier Partner Maintenance
Oct 26, 23:00 - Oct 27, 03:00
We will be undergoing scheduled maintenance during this time.
MAINTENANCE PERIOD
  • US Pacific: Oct 26, 23:00 - Oct 27, 03:00
  • US Central: Oct 27, 01:00 - Oct 27, 05:00
  • US Eastern: Oct 27, 02:00 - Oct 27, 06:00
  • UTC: Oct 27, 06:00 - Oct 27, 10:00
Oct 17, 16:36 PST
Multiple Destination Voice Carrier Partner Maintenance
Oct 27, 04:30 - Oct 27, 14:30
Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 27 October 2025 at 04:30 PDT until 27 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
MAINTENANCE PERIOD
  • US Pacific: Oct 27, 04:30 - Oct 27, 14:30
  • US Central: Oct 27, 06:30 - Oct 27, 16:30
  • US Eastern: Oct 27, 07:30 - Oct 27, 17:30
  • UTC: Oct 27, 11:30 - Oct 27, 21:30
Oct 16, 17:04 PST
Russia SMS Carrier Maintenance - Tele2
Oct 27, 13:00 - Oct 27, 17:00
The Tele2 network in Russia is conducting a planned maintenance from 27 October 2025 at 13:00 PDT until 27 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 27, 13:00 - Oct 27, 17:00
  • US Central: Oct 27, 15:00 - Oct 27, 19:00
  • US Eastern: Oct 27, 16:00 - Oct 27, 20:00
  • UTC: Oct 27, 20:00 - Oct 28, 00:00
Sep 29, 15:54 PST
United States MMS Carrier Partner Maintenance
Oct 27, 23:00 - Oct 28, 03:00
Our MMS carrier partner in the United States is conducting a planned maintenance from 27 October 2025 at 23:00 PDT until 28 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Viaero Wireless, Nex-Tech Wireless, Chat Mobility/GCI, C-Spire, Dish Network, Google Voice, Comcast SMS Enabled, New Cell, AT&T, T-Mobile and Verizon United States handsets via United States long codes and short codes.
MAINTENANCE PERIOD
  • US Pacific: Oct 27, 23:00 - Oct 28, 03:00
  • US Central: Oct 28, 01:00 - Oct 28, 05:00
  • US Eastern: Oct 28, 02:00 - Oct 28, 06:00
  • UTC: Oct 28, 06:00 - Oct 28, 10:00
Oct 17, 15:45 PST
Japan SMS Carrier Maintenance - KDDI
Oct 28, 10:00 - Oct 28, 13:00
The KDDI network in Japan is conducting a planned maintenance from 28 October 2025 at 10:00 PDT until 28 October 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 28, 10:00 - Oct 28, 13:00
  • US Central: Oct 28, 12:00 - Oct 28, 15:00
  • US Eastern: Oct 28, 13:00 - Oct 28, 16:00
  • UTC: Oct 28, 17:00 - Oct 28, 20:00
Oct 13, 09:43 PST
United States MMS Carrier Partner Maintenance
Oct 28, 23:00 - Oct 29, 03:00
Our MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2025 at 23:00 PDT until 29 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Viaero Wireless, Nex-Tech Wireless, Chat Mobility/GCI, C-Spire, Dish Network, Google Voice, Comcast SMS Enabled, New Cell, AT&T, T-Mobile and Verizon United States handsets via United States long codes and short codes.
MAINTENANCE PERIOD
  • US Pacific: Oct 28, 23:00 - Oct 29, 03:00
  • US Central: Oct 29, 01:00 - Oct 29, 05:00
  • US Eastern: Oct 29, 02:00 - Oct 29, 06:00
  • UTC: Oct 29, 06:00 - Oct 29, 10:00
Oct 17, 15:46 PST
Russia SMS Carrier Maintenance - Tele2
Oct 29, 13:00 - Oct 29, 17:00
The Tele2 network in Russia is conducting a planned maintenance from 29 October 2025 at 13:00 PDT until 29 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 29, 13:00 - Oct 29, 17:00
  • US Central: Oct 29, 15:00 - Oct 29, 19:00
  • US Eastern: Oct 29, 16:00 - Oct 29, 20:00
  • UTC: Oct 29, 20:00 - Oct 30, 00:00
Sep 29, 15:54 PST
United States and Canada Twilio SMS and MMS Maintenance
Oct 29, 20:00 - Oct 30, 00:00
Twilio is conducting a planned maintenance from 29 October 2025 at 20:00 PDT until 30 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
MAINTENANCE PERIOD
  • US Pacific: Oct 29, 20:00 - Oct 30, 00:00
  • US Central: Oct 29, 22:00 - Oct 30, 02:00
  • US Eastern: Oct 29, 23:00 - Oct 30, 03:00
  • UTC: Oct 30, 03:00 - Oct 30, 07:00
Sep 5, 15:35 PST
Indonesia SMS Carrier Maintenance - Three and Indosat
Oct 29, 21:00 - Oct 30, 01:00
The Three and Indosat networks in Indonesia are conducting a planned maintenance from 29 October 2025 at 21:00 PDT until 30 October 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three and Indosat Indonesia handsets.
MAINTENANCE PERIOD
  • US Pacific: Oct 29, 21:00 - Oct 30, 01:00
  • US Central: Oct 29, 23:00 - Oct 30, 03:00
  • US Eastern: Oct 30, 00:00 - Oct 30, 04:00
  • UTC: Oct 30, 04:00 - Oct 30, 08:00
Oct 15, 02:28 PST
United States MMS Carrier Partner Maintenance
Oct 30, 01:00 - Oct 30, 02:00
Our MMS carrier partner in the United States is conducting a planned maintenance from 30 October 2025 at 01:00 PDT until 30 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
MAINTENANCE PERIOD
  • US Pacific: Oct 30, 01:00 - Oct 30, 02:00
  • US Central: Oct 30, 03:00 - Oct 30, 04:00
  • US Eastern: Oct 30, 04:00 - Oct 30, 05:00
  • UTC: Oct 30, 08:00 - Oct 30, 09:00
Oct 16, 12:17 PST
Multiple Destination Voice Carrier Partner Maintenance
Oct 30, 04:30 - Oct 30, 14:30
Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 30 October 2025 at 04:30 PDT until 30 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
MAINTENANCE PERIOD
  • US Pacific: Oct 30, 04:30 - Oct 30, 14:30
  • US Central: Oct 30, 06:30 - Oct 30, 16:30
  • US Eastern: Oct 30, 07:30 - Oct 30, 17:30
  • UTC: Oct 30, 11:30 - Oct 30, 21:30
Oct 16, 17:05 PST
United States MMS Carrier Partner Maintenance
Nov 4, 00:00 - Nov 4, 02:00
Our MMS carrier partner in the United States is conducting a planned maintenance from 04 November 2025 at 00:00 PST until 04 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
MAINTENANCE PERIOD
  • US Pacific: Nov 4, 00:00 - Nov 4, 02:00
  • US Central: Nov 4, 02:00 - Nov 4, 04:00
  • US Eastern: Nov 4, 03:00 - Nov 4, 05:00
  • UTC: Nov 4, 08:00 - Nov 4, 10:00
Oct 16, 12:19 PST
Hong Kong SMS Carrier Partner Maintenance
Nov 5, 08:00 - Nov 5, 14:00
Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 05 November 2025 at 08:00 PST until 05 November 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
MAINTENANCE PERIOD
  • US Pacific: Nov 5, 08:00 - Nov 5, 14:00
  • US Central: Nov 5, 10:00 - Nov 5, 16:00
  • US Eastern: Nov 5, 11:00 - Nov 5, 17:00
  • UTC: Nov 5, 16:00 - Nov 5, 22:00
Oct 14, 22:00 PST
Malaysia SMS Carrier Maintenance - Celcom
Nov 5, 08:00 - Nov 5, 10:00
The Celcom network in Malaysia is conducting a planned maintenance from 05 November 2025 at 08:00 PST until 05 November 2025 at 10:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom Malaysia handsets.
MAINTENANCE PERIOD
  • US Pacific: Nov 5, 08:00 - Nov 5, 10:00
  • US Central: Nov 5, 10:00 - Nov 5, 12:00
  • US Eastern: Nov 5, 11:00 - Nov 5, 13:00
  • UTC: Nov 5, 16:00 - Nov 5, 18:00
Oct 6, 23:12 PST
United States and Canada Twilio SMS and MMS Maintenance
Nov 5, 20:00 - Nov 6, 00:00
Twilio is conducting a planned maintenance from 05 November 2025 at 20:00 PST until 06 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
MAINTENANCE PERIOD
  • US Pacific: Nov 5, 20:00 - Nov 6, 00:00
  • US Central: Nov 5, 22:00 - Nov 6, 02:00
  • US Eastern: Nov 5, 23:00 - Nov 6, 03:00
  • UTC: Nov 6, 04:00 - Nov 6, 08:00
Oct 3, 16:47 PST
United States MMS Carrier Partner Maintenance
Nov 10, 00:00 - Nov 10, 03:00
Our MMS carrier partner in the United States is conducting a planned maintenance from 10 November 2025 at 00:00 PST until 10 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
MAINTENANCE PERIOD
  • US Pacific: Nov 10, 00:00 - Nov 10, 03:00
  • US Central: Nov 10, 02:00 - Nov 10, 05:00
  • US Eastern: Nov 10, 03:00 - Nov 10, 06:00
  • UTC: Nov 10, 08:00 - Nov 10, 11:00
Oct 16, 12:30 PST
United States MMS Carrier Partner Maintenance
Nov 11, 00:00 - Nov 11, 03:00
Our MMS carrier partner in the United States is conducting a planned maintenance from 11 November 2025 at 00:00 PST until 11 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
MAINTENANCE PERIOD
  • US Pacific: Nov 11, 00:00 - Nov 11, 03:00
  • US Central: Nov 11, 02:00 - Nov 11, 05:00
  • US Eastern: Nov 11, 03:00 - Nov 11, 06:00
  • UTC: Nov 11, 08:00 - Nov 11, 11:00
Oct 16, 12:30 PST
United States MMS Carrier Partner Maintenance
Nov 12, 00:00 - Nov 12, 03:00
Our MMS carrier partner in the United States is conducting a planned maintenance from 12 November 2025 at 00:00 PST until 12 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
MAINTENANCE PERIOD
  • US Pacific: Nov 12, 00:00 - Nov 12, 03:00
  • US Central: Nov 12, 02:00 - Nov 12, 05:00
  • US Eastern: Nov 12, 03:00 - Nov 12, 06:00
  • UTC: Nov 12, 08:00 - Nov 12, 11:00
Oct 16, 12:31 PST
United States and Canada Twilio SMS and MMS Maintenance
Nov 12, 20:00 - Nov 13, 00:00
Twilio is conducting a planned maintenance from 12 November 2025 at 20:00 PST until 13 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
MAINTENANCE PERIOD
  • US Pacific: Nov 12, 20:00 - Nov 13, 00:00
  • US Central: Nov 12, 22:00 - Nov 13, 02:00
  • US Eastern: Nov 12, 23:00 - Nov 13, 03:00
  • UTC: Nov 13, 04:00 - Nov 13, 08:00
Oct 3, 16:47 PST
United States MMS Carrier Partner Maintenance
Nov 13, 00:00 - Nov 13, 03:00
Our MMS carrier partner in the United States is conducting a planned maintenance from 13 November 2025 at 00:00 PST until 13 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
MAINTENANCE PERIOD
  • US Pacific: Nov 13, 00:00 - Nov 13, 03:00
  • US Central: Nov 13, 02:00 - Nov 13, 05:00
  • US Eastern: Nov 13, 03:00 - Nov 13, 06:00
  • UTC: Nov 13, 08:00 - Nov 13, 11:00
Oct 16, 12:32 PST
United States and Canada Twilio SMS and MMS Maintenance
Nov 19, 20:00 - Nov 20, 00:00
Twilio is conducting a planned maintenance from 19 November 2025 at 20:00 PST until 20 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
MAINTENANCE PERIOD
  • US Pacific: Nov 19, 20:00 - Nov 20, 00:00
  • US Central: Nov 19, 22:00 - Nov 20, 02:00
  • US Eastern: Nov 19, 23:00 - Nov 20, 03:00
  • UTC: Nov 20, 04:00 - Nov 20, 08:00
Oct 3, 16:48 PST
United States and Canada Twilio SMS and MMS Maintenance
Nov 25, 20:00 - Nov 26, 00:00
Twilio is conducting a planned maintenance from 25 November 2025 at 20:00 PST until 26 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
MAINTENANCE PERIOD
  • US Pacific: Nov 25, 20:00 - Nov 26, 00:00
  • US Central: Nov 25, 22:00 - Nov 26, 02:00
  • US Eastern: Nov 25, 23:00 - Nov 26, 03:00
  • UTC: Nov 26, 04:00 - Nov 26, 08:00
Oct 6, 11:27 PST
System Metrics
Elevated Errors Affecting Multiple Products
Update - At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 2025 - 01:37 PDT
Update - At this time we are experiencing outages across multiple product lines due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We are partnering directly with AWS on the incident and have also escalated to their leadership. At this time we do not recommend trying to take any failover action to alternative Regions. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 20, 2025 - 01:08 PDT
Investigating - We are currently investigating elevated latency and timeout errors for Twilio Rest API, impacting the Multiple Twilio services. Our engineering team is actively working on the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 2025 - 00:26 PDT
SMS Delivery Delays to Bitel Network in Peru
Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 20, 2025 - 01:21 PDT
Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 19, 2025 - 16:19 PDT
Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 2025 - 12:31 PDT
Update - We continue to experience SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 2025 - 10:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Bitel Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 2025 - 09:56 PDT
United States SMS Carrier Partner Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 2025 - 23:01 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 October 2025 at 23:00 PDT until 20 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.
Oct 19, 2025 23:00 - Oct 20, 2025 03:00 PDT
United States SMS and MMS Carrier Partner Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 2025 - 23:00 PDT
Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 19 October 2025 at 23:00 PDT until 20 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets.
Oct 19, 2025 23:00 - Oct 20, 2025 04:00 PDT
Outbound Call Failure To a Subset Of Hungary Phone Numbers
Update - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs.

To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions:

Recommended Steps:

- Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use.
- Where possible, use non-Hungarian CLIs, such as your main business number or an international service number.
You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients.
- Monitor your call completion rates to Hungarian destinations.

If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance.

We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.
Oct 19, 2025 - 22:35 PDT
Update - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs.

To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions:

Recommended Steps:

- Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use.
- Where possible, use non-Hungarian CLIs, such as your main business number or an international service number.
You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients.
- Monitor your call completion rates to Hungarian destinations.

If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance.

We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.
Oct 18, 2025 - 22:34 PDT
Identified - Our carrier partner has informed us that the Hungarian regulator NMHH has begun enforcing Decree 4/2012 (I.24.), which introduces new screening and blocking obligations for calls terminating in Hungary via international interconnection points that present Hungarian Caller IDs.

To avoid disruptions in call delivery to Hungarian destinations, we recommend the following actions:

Recommended Steps:

- Avoid using Hungarian CLIs (+36 numbers) as Caller IDs on calls into Hungary unless you have a valid domestic interconnection or roaming agreement to justify their use.
- Where possible, use non-Hungarian CLIs, such as your main business number or an international service number.
You can quickly provision U.S. numbers (+1) in the Twilio Console and use those for calls to Hungarian recipients.
- Monitor your call completion rates to Hungarian destinations.

If you observe abnormal failure patterns, please reach out to Twilio Support for further assistance.

We’ll provide another update on 10/20/2025 at 12:00 PM PT or sooner as more information becomes available.
Oct 16, 2025 - 22:37 PDT
Update - We continue to observe a subset of outbound call failures to Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Oct 16, 2025 - 14:39 PDT
Update - We continue to observe a subset of outbound call failures to Hungary phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 15, 2025 - 22:39 PDT
Update - We continue to observe a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 15, 2025 - 14:34 PDT
Update - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 15, 2025 - 10:34 PDT
Update - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 2025 - 08:33 PDT
Update - We are observing a subset of outbound call failures to Hungry phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 2025 - 07:34 PDT
Investigating - Our monitoring systems have detected a potential issue with calls failing to Hungry. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 2025 - 07:28 PDT
SMS Delivery Delays to Xphone Network in Israel
Update - We are still facing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 19, 2025 - 22:12 PDT
Update - We are still facing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 19, 2025 - 06:11 PDT
Update - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 18, 2025 - 22:11 PDT
Update - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 18, 2025 - 18:21 PDT
Update - We continue to experience SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 2025 - 16:32 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 2025 - 15:35 PDT
India SMS Carrier Maintenance - Vodafone India
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 2025 - 16:10 PDT
Scheduled - The Vodafone India network in India is conducting an emergency maintenance from 17 October 2025 at 11:30 PDT until 21 October 2025 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone India India handsets when sending via long codes and short codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 17, 2025 16:09 - Oct 21, 2025 11:30 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Degraded Performance
90 days ago
100.0 % uptime
Today
MMS Degraded Performance
SMS Degraded Performance
SMPP Degraded Performance
Messaging Channels Degraded Performance
Notify Degraded Performance
Conversations Degraded Performance
Messaging Insights Degraded Performance
Messaging Services Degraded Performance
Content API Degraded Performance
Toll-free verification ? Degraded Performance
90 days ago
100.0 % uptime
Today
RCS Messaging ? Degraded Performance
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE Degraded Performance
90 days ago
100.0 % uptime
Today
PSTN Degraded Performance
SIP Interface Degraded Performance
Client Web Degraded Performance
Client Mobile ? Degraded Performance
Conference ? Degraded Performance
Recording ? Degraded Performance
Queue ? Degraded Performance
Text-to-Speech ? Degraded Performance
Recording Transcriptions Degraded Performance
TwiML Degraded Performance
Voice Insights Degraded Performance
Speech Recognition (Gather Speech) Degraded Performance
Intelligence Degraded Performance
Pay Degraded Performance
Media Streams Degraded Performance
Dialogflow Degraded Performance
ConversationRelay Degraded Performance
90 days ago
100.0 % uptime
Today
Voice REST API Degraded Performance
90 days ago
100.0 % uptime
Today
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup Operational
ELASTIC SIP TRUNKING Degraded Performance
Origination ? Degraded Performance
Termination Degraded Performance
FLEX Degraded Performance
Flex Application Platform Degraded Performance
TaskRouter ? Degraded Performance
Flex Insights Degraded Performance
Flex Agent Desktop Degraded Performance
Flex Queue Stats Degraded Performance
Flex Teams View Degraded Performance
Flex Admin Console Degraded Performance
Flex Routing Degraded Performance
Flex Conversations Degraded Performance
Flex Programmable Chat Degraded Performance
Flex Programmable Voice Degraded Performance
Proxy Degraded Performance
Flex Plugins Degraded Performance
Flex Billing Degraded Performance
INTERCONNECT Degraded Performance
PHONE NUMBERS ? Degraded Performance
PROGRAMMABLE CHAT Degraded Performance
PROGRAMMABLE VIDEO Degraded Performance
Group Rooms Degraded Performance
Peer-to-Peer Rooms Degraded Performance
Recordings Degraded Performance
Compositions Degraded Performance
Network Traversal Service ? Degraded Performance
Go Rooms Degraded Performance
Video Insights Degraded Performance
PROXY Degraded Performance
SERVERLESS Degraded Performance
Studio Degraded Performance
Functions Degraded Performance
Assets Degraded Performance
TwiML Bins Degraded Performance
Sync Degraded Performance
DEVELOPER TOOLS Degraded Performance
Console Degraded Performance
Event Streams Degraded Performance
Debugger & Alarms Degraded Performance
Documentation Degraded Performance
REST API Degraded Performance
Bulk Export Degraded Performance
TWILIO PLATFORM Degraded Performance
Billing Degraded Performance
Customer Support Center ? Degraded Performance
Other Degraded Performance
Account Insights Degraded Performance
Trust Hub Degraded Performance
Organization Degraded Performance
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Degraded Performance
MMS Long Code, North America Degraded Performance
SMS Short Code, North America Degraded Performance
MMS Short Code, North America Degraded Performance
SMS Toll-Free, North America Degraded Performance
MMS Toll-Free, North America Degraded Performance
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Degraded Performance
Voice, APAC Operational
SMS, APAC Degraded Performance
MMS, APAC Degraded Performance
Voice, Europe Operational
SMS, Europe Degraded Performance
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Degraded Performance
Verify Silent Network Auth Degraded Performance
Lookup Identity Match Degraded Performance
Lookup Line Type Intelligence [Legacy API] Degraded Performance
Lookup Line Type Intelligence [Twilio API] Degraded Performance
Lookup SIM Swap Degraded Performance
Legacy Identity MatchAndAttributes Degraded Performance
FRONTLINE Degraded Performance
Sender ID Degraded Performance
90 days ago
100.0 % uptime
Today
ZIPWHIP MESSAGING Degraded Performance
SMS Long Code, North America Degraded Performance
MMS Long Code, North America Degraded Performance
SMS Toll-Free, North America Degraded Performance
MMS Toll-Free, North America Degraded Performance
ZIPWHIP TOOLS Degraded Performance
Zipwhip Provisioner Dashboard and API Degraded Performance
Zipwhip Support Ticketing Degraded Performance
Toll-Free Verification Portal Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Multiple Destination Voice Carrier Partner Maintenance Oct 20, 2025 04:30-14:30 PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 20 October 2025 at 04:30 PDT until 20 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Oct 16, 2025 - 17:02 PDT

Russia SMS Carrier Maintenance - MegaFon Oct 20, 2025 13:00 - Oct 22, 2025 17:00 PDT

The MegaFon network in Russia is conducting a series of planned maintenances from 20 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:



20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT

22 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT
Posted on Oct 17, 2025 - 12:05 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile Oct 20, 2025 13:00-17:00 PDT

The Gazprombank Mobile network in Russia is conducting a planned maintenance from 20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Posted on Oct 17, 2025 - 04:18 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 20, 2025 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 20 October 2025 at 13:00 PDT until 20 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:53 PDT

United States SMS and MMS Carrier Maintenance - Verizon Oct 20, 2025 21:00 - Oct 21, 2025 02:00 PDT

The Verizon network in the United States is conducting a planned maintenance from 20 October 2025 at 21:00 PDT until 21 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
Posted on Oct 14, 2025 - 17:10 PDT

Singapore SMS Carrier Maintenance - SingTel Oct 21, 2025 10:00-14:00 PDT

The SingTel network in Singapore is conducting a planned maintenance from 21 October 2025 at 10:00 PDT until 21 October 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.
Posted on Oct 06, 2025 - 01:18 PDT

Singapore SMS Carrier Maintenance - M1 Oct 21, 2025 11:00-14:00 PDT

The M1 network in Singapore is conducting a planned maintenance from 21 October 2025 at 11:00 PDT until 21 October 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from M1 Singapore handsets.
Posted on Oct 16, 2025 - 23:28 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Oct 21, 2025 14:00-18:00 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 October 2025 at 14:00 PDT until 21 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Lookup Identity Match, Lookup SIM Swap, Verify Silent Network Auth, Legacy Identity MatchAndAttributes
Posted on Oct 17, 2025 - 06:23 PDT

Spain SMS Carrier Partner Maintenance Oct 21, 2025 20:00-22:00 PDT

Our SMS carrier partner in Spain is conducting a planned maintenance from 21 October 2025 at 20:00 PDT until 21 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets via Spain long codes.
Posted on Oct 14, 2025 - 07:46 PDT

United States SMS and MMS Carrier Maintenance - Verizon Oct 21, 2025 21:00 - Oct 22, 2025 02:00 PDT

The Verizon network in the United States is conducting a planned maintenance from 21 October 2025 at 21:00 PDT until 22 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
Posted on Oct 14, 2025 - 17:09 PDT

US SMS Carrier Maintenance - Small US Carriers Oct 21, 2025 21:00 - Oct 22, 2025 02:00 PDT

A subset of small networks in the US are conducting a planned maintenance from 21 October 2025 at 21:00 PDT until 22 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Oct 18, 2025 - 23:33 PDT

United States MMS Carrier Partner Maintenance Oct 21, 2025 22:00 - Oct 22, 2025 06:00 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2025 at 22:00 PDT until 22 October 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets via subset of United States long codes and short codes.
Posted on Oct 17, 2025 - 08:08 PDT

Multiple Destination Voice Carrier Partner Maintenance Oct 21, 2025 22:00-22:30 PDT

Our Voice carrier partner in Norway, Croatia, France, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 21 October 2025 at 22:00 PDT until 21 October 2025 at 22:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, Croatia, France, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden phone numbers.
Posted on Oct 15, 2025 - 22:48 PDT

Japan SMS Carrier Maintenance - KDDI Oct 22, 2025 11:00-13:00 PDT

The KDDI network in Japan is conducting a planned maintenance from 22 October 2025 at 11:00 PDT until 22 October 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
Posted on Oct 13, 2025 - 09:43 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 22, 2025 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 22 October 2025 at 13:00 PDT until 22 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:53 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 22, 2025 20:00 - Oct 23, 2025 00:00 PDT

Twilio is conducting a planned maintenance from 22 October 2025 at 20:00 PDT until 23 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:34 PDT

United States SMS Carrier Maintenance - Verizon Oct 22, 2025 21:00 - Oct 23, 2025 02:00 PDT

The Verizon network in the United States is conducting a planned maintenance from 22 October 2025 at 21:00 PDT until 23 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets when sending via long codes and short codes.
Posted on Oct 15, 2025 - 15:54 PDT

Canada Account Security Service Partner Maintenance Oct 22, 2025 21:00 - Oct 23, 2025 03:00 PDT

Our service partner is conducting a planned maintenance from 22 October 2025 at 21:00 PDT until 23 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Oct 16, 2025 - 14:33 PDT

Multiple Destination Voice Carrier Partner Maintenance Oct 22, 2025 22:00-22:30 PDT

Our Voice carrier partner in Norway, Croatia, France, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 22 October 2025 at 22:00 PDT until 22 October 2025 at 22:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, Croatia, France, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Brazil, Finland, Ireland, Peru and Sweden phone numbers.
Posted on Oct 15, 2025 - 22:57 PDT

Multiple Destination Voice Carrier Partner Maintenance Oct 23, 2025 04:30-14:30 PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 23 October 2025 at 04:30 PDT until 23 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Oct 16, 2025 - 17:03 PDT

United States MMS Carrier Partner Maintenance Oct 26, 2025 23:00 - Oct 27, 2025 03:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2025 - 16:36 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2025 - 16:35 PDT
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 26 October 2025 at 23:00 PDT until 27 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Oct 17, 2025 - 15:47 PDT

Multiple Destination Voice Carrier Partner Maintenance Oct 27, 2025 04:30-14:30 PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 27 October 2025 at 04:30 PDT until 27 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Oct 16, 2025 - 17:04 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 27, 2025 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 27 October 2025 at 13:00 PDT until 27 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:54 PDT

United States MMS Carrier Partner Maintenance Oct 27, 2025 23:00 - Oct 28, 2025 03:00 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 27 October 2025 at 23:00 PDT until 28 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Viaero Wireless, Nex-Tech Wireless, Chat Mobility/GCI, C-Spire, Dish Network, Google Voice, Comcast SMS Enabled, New Cell, AT&T, T-Mobile and Verizon United States handsets via United States long codes and short codes.
Posted on Oct 17, 2025 - 15:45 PDT

Japan SMS Carrier Maintenance - KDDI Oct 28, 2025 10:00-13:00 PDT

The KDDI network in Japan is conducting a planned maintenance from 28 October 2025 at 10:00 PDT until 28 October 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
Posted on Oct 13, 2025 - 09:43 PDT

United States MMS Carrier Partner Maintenance Oct 28, 2025 23:00 - Oct 29, 2025 03:00 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2025 at 23:00 PDT until 29 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Viaero Wireless, Nex-Tech Wireless, Chat Mobility/GCI, C-Spire, Dish Network, Google Voice, Comcast SMS Enabled, New Cell, AT&T, T-Mobile and Verizon United States handsets via United States long codes and short codes.
Posted on Oct 17, 2025 - 15:46 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 29, 2025 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 29 October 2025 at 13:00 PDT until 29 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Sep 29, 2025 - 15:54 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 29, 2025 20:00 - Oct 30, 2025 00:00 PDT

Twilio is conducting a planned maintenance from 29 October 2025 at 20:00 PDT until 30 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:35 PDT

Indonesia SMS Carrier Maintenance - Three and Indosat Oct 29, 2025 21:00 - Oct 30, 2025 01:00 PDT

The Three and Indosat networks in Indonesia are conducting a planned maintenance from 29 October 2025 at 21:00 PDT until 30 October 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three and Indosat Indonesia handsets.
Posted on Oct 15, 2025 - 02:28 PDT

United States MMS Carrier Partner Maintenance Oct 30, 2025 01:00-02:00 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 30 October 2025 at 01:00 PDT until 30 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
Posted on Oct 16, 2025 - 12:17 PDT

Multiple Destination Voice Carrier Partner Maintenance Oct 30, 2025 04:30-14:30 PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 30 October 2025 at 04:30 PDT until 30 October 2025 at 14:30 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Oct 16, 2025 - 17:05 PDT

United States MMS Carrier Partner Maintenance Nov 4, 2025 00:00-02:00 PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 04 November 2025 at 00:00 PST until 04 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Oct 16, 2025 - 12:19 PDT

Hong Kong SMS Carrier Partner Maintenance Nov 5, 2025 08:00-14:00 PST

Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 05 November 2025 at 08:00 PST until 05 November 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
Posted on Oct 14, 2025 - 22:00 PDT

Malaysia SMS Carrier Maintenance - Celcom Nov 5, 2025 08:00-10:00 PST

The Celcom network in Malaysia is conducting a planned maintenance from 05 November 2025 at 08:00 PST until 05 November 2025 at 10:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom Malaysia handsets.
Posted on Oct 06, 2025 - 23:12 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov 5, 2025 20:00 - Nov 6, 2025 00:00 PST

Twilio is conducting a planned maintenance from 05 November 2025 at 20:00 PST until 06 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Oct 03, 2025 - 16:47 PDT

United States MMS Carrier Partner Maintenance Nov 10, 2025 00:00-03:00 PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 10 November 2025 at 00:00 PST until 10 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Oct 16, 2025 - 12:30 PDT

United States MMS Carrier Partner Maintenance Nov 11, 2025 00:00-03:00 PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 11 November 2025 at 00:00 PST until 11 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Oct 16, 2025 - 12:30 PDT

United States MMS Carrier Partner Maintenance Nov 12, 2025 00:00-03:00 PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 12 November 2025 at 00:00 PST until 12 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Oct 16, 2025 - 12:31 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov 12, 2025 20:00 - Nov 13, 2025 00:00 PST

Twilio is conducting a planned maintenance from 12 November 2025 at 20:00 PST until 13 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Oct 03, 2025 - 16:47 PDT

United States MMS Carrier Partner Maintenance Nov 13, 2025 00:00-03:00 PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 13 November 2025 at 00:00 PST until 13 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Oct 16, 2025 - 12:32 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov 19, 2025 20:00 - Nov 20, 2025 00:00 PST

Twilio is conducting a planned maintenance from 19 November 2025 at 20:00 PST until 20 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Oct 03, 2025 - 16:48 PDT

United States and Canada Twilio SMS and MMS Maintenance Nov 25, 2025 20:00 - Nov 26, 2025 00:00 PST

Twilio is conducting a planned maintenance from 25 November 2025 at 20:00 PST until 26 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Oct 06, 2025 - 11:27 PDT
System Metrics Month Week Day
API Response Time - North America
269 ms
Created with Highcharts 10.3.118:0020:0022:0020. Oct02:0004:0006:0008:0010:0012:0014:0016:000250500
API Response Time - Europe
361 ms
Created with Highcharts 10.3.118:0020:0022:0020. Oct02:0004:0006:0008:0010:0012:0014:0016:0001k2k
Oct 20, 2025
Studio: 5xx from Workflow Gateway and Workflow Engine
Resolved - We are still experiencing issues with Studio: 5xx from Workflow Gateway and Workflow Engine, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29.
Oct 20, 01:41 PDT
Investigating - Our monitoring systems have detected a potential issue Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 20, 00:09 PDT
Stargate 500
Resolved - This incident has been resolved.
Oct 20, 01:40 PDT
Update - We are still experiencing issues with Stargate, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29
Oct 20, 01:40 PDT
Investigating - We are currently investigating an elevated rate of HTTP 500 errors . Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 00:15 PDT
Event Streams cannot create new subscriptions or sinks
Resolved - We are still experiencing issues with Event Streams cannot create new subscriptions or sinks, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29
Oct 20, 01:39 PDT
Investigating - Our monitoring systems have detected a potential issue Event Streams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 20, 00:19 PDT
Video Rooms, Video Recordings and Media Compositions are down
Resolved - We are still experiencing issues with Video Rooms, Video Recordings and Media Compositions are down, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29
Oct 20, 01:33 PDT
Investigating - Our monitoring systems have detected a potential issue Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 20, 00:26 PDT
Oct 19, 2025
United States SMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 19, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 19 October 2025 at 21:00 PDT until 19 October 2025 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Oct 16, 16:45 PDT
South Africa SMS Carrier Maintenance - MTN
Completed - The scheduled maintenance has been completed.
Oct 19, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 15:00 PDT
Scheduled - The MTN network in South Africa is conducting a planned maintenance from 19 October 2025 at 15:00 PDT until 19 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTN South Africa handsets.
Oct 13, 03:07 PDT
SMS Delivery Delays to Small Networks in the United States for a Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. This incident has been resolved.
Oct 19, 17:57 PDT
Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 16:24 PDT
Update - We continue to experience SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 12:39 PDT
Update - We continue to experience SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 11:03 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 10:09 PDT
SMS Delivery Delays to Evatis Network in Djibouti
Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Evatis network in Djibouti. This incident has been resolved.
Oct 19, 17:46 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Evatis network in Djibouti. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 16:30 PDT
Update - We continue to experience SMS delivery delays when sending messages to Evatis network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 19, 13:29 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Evatis network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 11:43 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Evatis network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 10:46 PDT
SMS Delivery Delay to Tigo Network in Honduras and Guatemala
Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Tigo Network in Honduras and Guatemala. This incident has been resolved.
Oct 19, 12:29 PDT
Update - We are having recovery in SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 10:41 PDT
Update - We are still observing recovery in SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 08:44 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 06:50 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Tigo network in Honduras and observing recovery in SMS delivery delays when sending messages Tigo Network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 04:54 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 02:56 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 01:59 PDT
SMS Delivery Delays to Etisalat Network in Egypt
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.
Oct 19, 07:35 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 05:41 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 19, 03:49 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 19, 02:53 PDT
Canada Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:00 PDT
Scheduled - Our service partner is conducting a planned maintenance from 18 October 2025 at 21:00 PDT until 19 October 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Oct 16, 14:32 PDT
Italy Account Security Carrier Partner Maintenance - Wind Tre
Completed - The scheduled maintenance has been completed.
Oct 19, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:00 PDT
Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 18 October 2025 at 14:00 PDT until 19 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Oct 15, 08:13 PDT
Oct 18, 2025
Call Failures from TIM Network Subscribers in Brazil to a subset of Twilio's Numbers
Resolved - The issue affecting inbound calls to Twilio Brazil Phone Numbers has been resolved, and the service is functioning normally at this time.
Oct 18, 10:55 PDT
Update - We continue seeing recovery for inbound calls to Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 08:47 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 06:08 PDT
Update - We still continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 18, 03:35 PDT
Update - We still continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 17, 19:41 PDT
Update - We continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 17, 15:43 PDT
Update - We continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 13:50 PDT
Update - We are observing call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 17, 12:53 PDT
Investigating - Our monitoring systems have detected a potential issue with Inbound Calls to Twilio Brazil Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 17, 12:25 PDT
SMS Delivery Failures to WOM Network in Colombia
Resolved - We are no longer experiencing SMS delivery failures to WOM network in Colombia. This incident has been resolved.
Oct 18, 09:40 PDT
Monitoring - We are observing successful SMS delivery to WOM network in Colombia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 07:55 PDT
Update - We continue to experience SMS delivery failures when sending to WOM network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 18, 04:55 PDT
Update - We continue to experience SMS delivery failures when sending to WOM network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 18, 02:38 PDT
Investigating - We are experiencing SMS delivery failures when sending to WOM network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 18, 01:41 PDT
Planned Maintenance for Flex Insights Historical Reporting
Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:00 PDT
Scheduled - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Saturday, Oct 18th, 2025, at 1:00 AM Pacific Daylight Time. The maintenance window is expected to last up to three hours. During this time, there may be intermittent failures when loading Insights Historical Dashboards or performing ETL uploads.
Oct 9, 11:57 PDT
Oct 17, 2025
SMS Delivery Delays and Failures to Jazz Networks in Pakistan
Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to to Jazz Networks in Pakistan. This incident has been resolved.
Oct 17, 22:37 PDT
Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Jazz Networks in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 20:30 PDT
Update - We continue to have SMS delivery delays and failures when sending messages to to Jazz Networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 17, 17:54 PDT
Update - We continue to have SMS delivery delays and failures when sending messages to to Jazz Networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 16:04 PDT
Investigating - We are experiencing SMS delivery delays and failures when sending messages to to Jazz Networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 17, 15:03 PDT
SMS Delivery Failures to and From AT&T Network in Mexico
Resolved - We are no longer experiencing SMS delivery failures when sending to and receiving from AT&T network in Mexico. This incident has been resolved.
Oct 17, 18:23 PDT
Monitoring - We are observing successful SMS deliveries when sending to and receiving from AT&T network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 16:28 PDT
Update - We are continuing to experience SMS delivery failures when sending to and receiving from AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 17, 13:58 PDT
Update - We are still experiencing SMS delivery failures when sending to and receiving from AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 11:59 PDT
Update - We are continuing our investigation on the SMS delivery failures when sending to and receiving from AT&T network in Mexico. We will provide another update as soon as more information becomes available.
Oct 17, 11:23 PDT
Investigating - We are experiencing SMS delivery failures when sending to and receiving from AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 17, 11:07 PDT
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Oct 17, 17:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 15:00 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 October 2025 at 15:00 PDT until 17 October 2025 at 17:35 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Oct 16, 04:38 PDT
SMS Delivery Delays to Altan Redes in Mexico
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. This incident has been resolved.
Oct 17, 14:52 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 12:51 PDT
Update - We continue to experience SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 17, 09:08 PDT
Update - We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 17, 01:04 PDT
Update - We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 16, 21:02 PDT
Update - We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 19:02 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 17:58 PDT
SMS Delivery Delays and Failures to Orange Network in Spain
Resolved - We are no longer experiencing MMS/SMS delivery delays and failures to Orange network in Spain. This incident has been resolved.
Oct 17, 13:48 PDT
Monitoring - We are observing recovery in the SMS delivery delays and failures when sending messages to Orange network in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 11:48 PDT
Update - We continue to experience SMS delivery delays and failures when sending messages to Orange network in Spain. Our engineers are currently working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 17, 07:54 PDT
Update - We are experiencing SMS delivery delays and failures when sending messages to Orange network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 05:58 PDT
Investigating - We are experiencing SMS delivery delays and failures when sending messages to Orange network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 17, 04:45 PDT
SMS Delivery Reports Delays to Xphone Network in Israel
Resolved - We are no longer experiencing delivery report delays when sending SMS to Xphone network in Israel. This incident has been resolved.
Oct 17, 10:32 PDT
Monitoring - We are observing recovery in receiving message delivery reports when sending SMS to Xphone network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 08:36 PDT
Update - We continue to observe delays in receiving message delivery reports when sending to Xphone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Oct 17, 08:05 PDT
Update - We are experiencing delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Oct 17, 00:06 PDT
Update - We are experiencing delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 16, 20:06 PDT
Update - We are experiencing delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 18:06 PDT
Update - We are experiencing delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 17:06 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 16, 17:01 PDT
United Kingdom SMS Carrier Maintenance - Three
Completed - We apologize for the inconvenience. This maintenance has been canceled and postponed to a later date. New dates will be shared once we have them. Thank you!
Oct 17, 07:01 PDT
Scheduled - The Three network in the United Kingdom is conducting a series of planned maintenances from 19 October 2025 at 21:00 PDT until 21 October 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.



Note, the maintenance will be carried out on each of the following dates and times:



19 October 2025 at 21:00 PDT until 19 October 2025 at 23:00 PDT

21 October 2025 at 21:00 PDT until 21 October 2025 at 23:00 PDT
Oct 15, 07:44 PDT
AccSec US Verizon API Issue
Resolved - The issue with AccSec – US Verizon API errors has been resolved. Error rates have stabilized and the service is now operating normally.
Oct 17, 06:01 PDT
Monitoring - We have started observing recovery for the AccSec – US Verizon API errors. Error rates are decreasing, and service is beginning to return to normal. We will provide another update in 30 minutes or or as soon as more information becomes available.
Oct 17, 04:51 PDT
Update - We are currently investigating a potential issue with AccSec – US Verizon API errors. Our engineering team has been alerted and is actively working to identify the root cause. We expect to provide another update in 1 hour, or sooner if more information becomes available.
Oct 17, 03:58 PDT
Investigating - Our monitoring systems have detected a potential issue with Lookup SIM Swap and Legacy Identity MatchAndAttributes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 17, 03:21 PDT
Delays in SMPP API Message Delivery
Resolved - The issue affecting a subset of SMPP API customer MO traffic has been resolved. Message delivery is now operating normally.
Oct 17, 05:43 PDT
Monitoring - We are observing recovery for the subset of SMPP API customer MO traffic that was delayed for several hours. Our engineering team continues to work on fully restoring normal message delivery. We will provide another update in 30 minutes or or as soon as more information becomes available.
Oct 17, 05:11 PDT
Update - We are still investigating an issue where a subset of SMPP API customer MO traffic has been delayed for several hours. Our engineering team is actively working to identify the root cause and restore normal message delivery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 04:41 PDT
Update - We are currently investigating an issue where a subset of SMPP API customer MO traffic has been delayed for several hours. Our engineering team is actively working to identify the root cause and restore normal message delivery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 17, 03:43 PDT
Investigating - Our monitoring systems have detected a potential issue SMPP API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 17, 03:37 PDT
SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America
Resolved - We are no longer experiencing MMS & SMS delivery delays and failures to Verizon Wireless in United States of America. This incident has been resolved.
Oct 17, 03:31 PDT
Update - We are observing recovery in SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 17, 01:25 PDT
Monitoring - We are observing recovery in SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 23:35 PDT
Update - We are experiencing SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 22:38 PDT
Update - We are experiencing SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 22:37 PDT
Investigating - We are experiencing SMS & MMS Delivery Delays and Failures to Verizon Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 21:34 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Oct 17, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 16 October 2025 at 23:00 PDT until 17 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Oct 13, 01:14 PDT
Oct 16, 2025
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Oct 16, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 16 October 2025 at 22:00 PDT until 16 October 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Oct 14, 10:36 PDT
Ghana SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 16:00 PDT
Scheduled - Our SMS carrier partner in Ghana is conducting an emergency maintenance from 16 October 2025 at 16:00 PDT until 16 October 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Ghana handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 15, 22:39 PDT
Chile SMS Carrier Maintenance - Entel
Completed - The scheduled maintenance has been completed.
Oct 16, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 PDT
Scheduled - The Entel network in Chile is conducting an emergency maintenance from 16 October 2025 at 19:00 PDT until 16 October 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Entel Chile handsets.
Oct 15, 01:12 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Oct 16, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 14:00 PDT
Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 16 October 2025 at 14:00 PDT until 16 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 16, 04:37 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Oct 16, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:00 PDT
Scheduled - The MegaFon network in Russia is conducting a series of planned maintenances from 10 October 2025 at 10:00 PDT until 16 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:



10 October 2025 at 10:00 PDT until 10 October 2025 at 11:00 PDT

14 October 2025 at 13:00 PDT until 14 October 2025 at 17:00 PDT

16 October 2025 at 13:00 PDT until 16 October 2025 at 17:00 PDT



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 10, 07:19 PDT
On Call Engineers are Investigating an issue with Flex
Resolved - We have fully investigated the Flex issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Oct 16, 16:30 PDT
Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 16, 15:22 PDT
Inconsistent Filtering May Have Caused Failed Deliveries for Inbound Messages
Resolved - Between October 16, 2025, at 21:15 UTC and October 17, 2025, at 19:45 UTC, some inbound SMS messages to Twilio accounts may have failed to be delivered, resulting in error code 30038. This issue was caused by an unexpected behavior following a filtering change. The change has since been reverted, and inbound SMS traffic is now processing as expected.
Oct 16, 14:00 PDT
SMS Delivery Report Delays to Movistar Network in Colombia
Resolved - We are no longer experiencing delivery report delays when sending to Movistar network in Colombia. This incident has been resolved.
Oct 16, 13:46 PDT
Monitoring - We are observing recovery in receiving message delivery reports when sending to Movistar network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 11:45 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending to Movistar network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 10:47 PDT
SMS Delivery Delays To MTN Network in Cameroon
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Cameroon. This incident has been resolved.
Oct 16, 10:02 PDT
Update - We continue observing recovery in SMS delivery delays when sending messages to MTN network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 08:04 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 16, 05:58 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 16, 05:05 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - We apologize for the inconvenience. This maintenance has been canceled and postponed to a later date. New dates will be shared once we have them. Thank you!
Oct 16, 08:40 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 16 October 2025 at 19:00 PDT until 17 October 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Oct 14, 17:12 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 16, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:02 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 October 2025 at 21:00 PDT until 16 October 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 15, 12:37 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Oct 16, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 15 October 2025 at 22:00 PDT until 16 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Oct 13, 01:13 PDT
United States SMS Carrier Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 PDT
Scheduled - The Verizon network in the United States is conducting a planned maintenance from 15 October 2025 at 21:00 PDT until 16 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Oct 6, 23:13 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:01 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 15 October 2025 at 21:00 PDT until 16 October 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Oct 14, 08:37 PDT
United States and Canada Twilio SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 PDT
Scheduled - Twilio is conducting a planned maintenance from 15 October 2025 at 20:00 PDT until 16 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Sep 5, 15:34 PDT
Oct 15, 2025
SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru
Resolved - We are no longer experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. This incident has been resolved.
Oct 15, 23:05 PDT
Monitoring - We are observing recovery in SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 21:05 PDT
Update - We are still experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 15, 18:24 PDT
Update - We are still experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 15, 14:51 PDT
Update - We are experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 12:51 PDT
Investigating - We are experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 11:51 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Oct 15, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 14:01 PDT
Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 15 October 2025 at 14:00 PDT until 15 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 15, 02:45 PDT
Russia SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 13:01 PDT
Scheduled - Our SMS carrier partner in Russia is conducting a planned maintenance from 15 October 2025 at 13:00 PDT until 15 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Gazprombank Mobile Russia handsets.
Oct 13, 02:50 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Oct 15, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 13:00 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 15 October 2025 at 13:00 PDT until 15 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Sep 29, 15:52 PDT
SMS Delivery Delays and Failures to Safaricom in Ethiopia
Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. This incident has been resolved.
Oct 15, 15:11 PDT
Monitoring - We are observing successful SMS delivery when sending messages to Safaricom in Ethiopia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 13:11 PDT
Update - We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Oct 15, 08:46 PDT
Update - We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Oct 15, 04:56 PDT
Update - We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
Oct 15, 02:55 PDT
Investigating - We are experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 01:24 PDT
Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 23:22 PDT
Update - We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Oct 14, 20:44 PDT
Update - We are still experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 18:42 PDT
Update - We are experiencing SMS delivery delays and failures when sending messages to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 17:42 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Safaricom in Ethiopia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 14, 17:40 PDT
Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
Completed - The scheduled maintenance has been completed.
Oct 15, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 11:20 PDT
Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 15 October 2025 at 11:20 PDT until 15 October 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Oct 14, 05:54 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Oct 15, 13:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 13:02 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 15 October 2025 at 13:00 PDT until 15 October 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 15, 06:03 PDT
Account Security US Verizon API Issue
Resolved - The issues affecting Account Security - US Verizon API have been resolved and the service is operating normally at this time.
Oct 15, 12:43 PDT
Update - We have started seeing recovery for intermittent issue with Account Security - US Verizon API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 10:44 PDT
Monitoring - We have started seeing recovery for intermittent issue with Account Security - US Verizon API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 15, 10:13 PDT
Update - We continue investigating the issue with Account Security - US Verizon API. Our engineering team has been alerted and is actively working on a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 07:41 PDT
Update - Our monitoring systems have detected a potential issue with Account Security - US Verizon API. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 06:38 PDT
Investigating - Our monitoring systems have detected a potential issue with Account Security. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 15, 06:31 PDT
Malaysia SMS and MMS Carrier Maintenance - DiGi
Completed - The scheduled maintenance has been completed.
Oct 15, 12:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:30 PDT
Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 15 October 2025 at 10:30 PDT until 15 October 2025 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from DiGi Malaysia handsets when sending via long codes, long codes and short codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 14, 16:29 PDT
Malaysia SMS Carrier Maintenance - Celcom and DiGi
Completed - The scheduled maintenance has been completed.
Oct 15, 12:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:30 PDT
Scheduled - The Celcom and DiGi networks in Malaysia are conducting an emergency maintenance from 15 October 2025 at 10:30 PDT until 15 October 2025 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom and DiGi Malaysia handsets.
Oct 13, 18:15 PDT
SMS Delivery Delays To Etisalat Network In Multiple Countries
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in multiple countries. This incident has been resolved.
Oct 15, 07:26 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 15, 05:23 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat network in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 04:25 PDT
United States MMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Oct 15, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 PDT
Scheduled - The AT&T network in the United States is conducting a series of planned maintenances from 13 October 2025 at 20:00 PDT until 15 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to AT&T United States handsets when sending via long codes and short codes.



Note, the maintenance will be carried out on each of the following dates and times:



13 October 2025 at 20:00 PDT until 14 October 2025 at 04:00 PDT

14 October 2025 at 20:00 PDT until 15 October 2025 at 04:00 PDT
Oct 9, 00:51 PDT
United States SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Oct 15, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 PDT
Scheduled - The AT&T network in the United States is conducting a planned maintenance from 14 October 2025 at 22:00 PDT until 15 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via subset of long codes and short codes.
Oct 9, 16:07 PDT
United States SMS and MMS Carrier Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:01 PDT
Scheduled - The Verizon network in the United States is conducting a planned maintenance from 14 October 2025 at 21:00 PDT until 15 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets.
Oct 6, 16:42 PDT
Netherlands Account Security Carrier Partner Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 15, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 20:20 PDT
Scheduled - Our carrier partner T-Mobile Odido Netherlands is conducting a planned maintenance from 14 October 2025 at 23:00 PDT until 15 October 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Odido Netherlands customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Oct 10, 07:22 PDT
Brazil SMS Carrier Maintenance - Claro
Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 19:30 PDT
Scheduled - The Claro network in Brazil is conducting a planned maintenance from 14 October 2025 at 19:30 PDT until 15 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Claro Brazil handsets.
Sep 11, 00:57 PDT
Oct 14, 2025
SMS Delivery Delays to Altan Redes Network in Mexico
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. This incident has been resolved.
Oct 14, 23:56 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Altan Redes network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 22:09 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 20:05 PDT
Update - We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 16:16 PDT
Update - We continue experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 14:19 PDT
Update - We are experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 13:14 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Altan Redes in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 14, 12:51 PDT
United Kingdom Account Security Carrier Partner Maintenance - EE
Completed - The scheduled maintenance has been completed.
Oct 14, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:01 PDT
Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 14 October 2025 at 14:00 PDT until 14 October 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Oct 10, 15:56 PDT
Multiple Destination Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 PDT
Scheduled - Our Voice carrier partner in Germany and Austria is conducting a planned maintenance from 14 October 2025 at 17:00 PDT until 14 October 2025 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany and Austria phone numbers.
Oct 2, 08:47 PDT
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Oct 14, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:20 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 14 October 2025 at 13:20 PDT until 14 October 2025 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Product: Lookup Identity Match



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 14, 09:15 PDT
United States SMS Carrier Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:01 PDT
Scheduled - The Verizon network in the United States is conducting a planned maintenance from 14 October 2025 at 17:00 PDT until 14 October 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Oct 6, 23:15 PDT
On Call Engineers are Investigating an issue for RCS Messaging Services Messages
Resolved - We have fully investigated the Opt Out Failing for RCS Messaging Services Messages issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Oct 14, 17:08 PDT
Investigating - Our monitoring systems have detected a potential issue with Opt Out Failing for RCS Messaging Services Messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 14, 14:44 PDT
Kazakhstan SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Oct 14, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 15:00 PDT
Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 14 October 2025 at 15:00 PDT until 14 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 14, 05:37 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 14 October 2025 at 14:00 PDT until 14 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Oct 10, 03:55 PDT
SMS Delivery Delays to Shelcomm Network in US for a subset of Long Codes, Short Codes and Toll Free
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in US for a subset of Long Codes, Short Codes, and Toll Free. This incident has been resolved.
Oct 14, 16:12 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in US for a subset of Long Codes, Short Codes, and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 14:36 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in US for a subset of Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 14, 13:57 PDT
Issues Updating WhatsApp Senders
Resolved - WhatsApp sender functionality was degraded for 24 hours & 28 minutes between 3:58 PM PT on 10/14/2025 and 4:26PM PT on 10/15/2025. During this period, customers may have experienced issues updating their WhatsApp senders. The issue has now been resolved.
Oct 14, 13:58 PDT
SMS Delivery Delays to Multiple Networks in Italy
Resolved - We are no longer experiencing SMS delivery when sending messages to Italy Networks. This incident has been resolved.
Oct 14, 09:07 PDT
Monitoring - We are observing recovery in SMS delivery when sending messages to Italy Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 07:15 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending SMS to Italy. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 06:14 PDT
Mexico SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Oct 14, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 PDT
Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 13 October 2025 at 23:00 PDT until 14 October 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 13, 14:52 PDT
Mexico SMS Carrier Maintenance - Telefonica
Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 PDT
Scheduled - The Telefonica network in Mexico is conducting a planned maintenance from 13 October 2025 at 21:00 PDT until 14 October 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Mexico handsets.
Oct 5, 19:37 PDT
US SMS and MMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Oct 14, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:01 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 14 October 2025 at 02:00 PDT until 14 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from small US carriers handsets when sending via short codes.
Oct 2, 14:09 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:02 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 14 October 2025 at 02:00 PDT until 14 October 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Oct 10, 20:32 PDT
United States SMS Carrier Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Oct 14, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:01 PDT
Scheduled - The Verizon network in the United States is conducting an emergency maintenance from 13 October 2025 at 21:00 PDT until 14 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets when sending via long codes and short codes.
Oct 6, 16:43 PDT
Oct 13, 2025
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 13, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:30 PDT
Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 13 October 2025 at 22:30 PDT until 13 October 2025 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 13, 22:15 PDT
Ireland SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Oct 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 15:30 PDT
Scheduled - The Vodafone network in Ireland is conducting a planned maintenance from 13 October 2025 at 15:30 PDT until 13 October 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Ireland handsets.
Sep 30, 02:29 PDT
SMS Delivery Delays from and to Multiple Networks in United States of America via Subset of Shortcode
Resolved - We are no longer experiencing SMS Delivery Delays from and to Multiple Networks in the United States of America via Subset of Shortcode. This incident has been resolved.
Oct 13, 21:41 PDT
Monitoring - We are observing recovery in SMS Delivery Delays from and to Multiple Networks in the United States of America via a Subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 19:47 PDT
Investigating - We are experiencing SMS Delivery Delays from and to Multiple Networks in the United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 18:56 PDT
SMS Delivery Failures to Alfa Network in Lebanon
Resolved - We are no longer experiencing SMS delivery to Alfa Network in Lebanon. This incident has been resolved.
Oct 13, 19:54 PDT
Monitoring - We are observing successful SMS delivery to Alfa Network in Lebanon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 17:59 PDT
Update - We are experiencing SMS delivery failures sending to Alfa Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 14:25 PDT
Update - We are experiencing SMS delivery failures sending to Alfa Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 12:36 PDT
Update - We are experiencing SMS delivery failures sending to Alfa Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 11:43 PDT
Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failures to Alfa Network in Lebanon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 11:35 PDT
Serverless production boxes lost connection with AuroraDB
Resolved - Between 12:04 AM UTC - 12:14 AM UTC , we experienced database connection issues with RDS Proxy and AuroraDB, however the issue has auto-recovered. Our engineering team has confirmed full recovery of our systems. We are investigating further to understand the root cause of the connection drops.
Oct 13, 18:00 PDT
SMS Delivery Delays to Multiple Networks in US for a Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in US for a subset of Short Codes. This incident has been resolved.
Oct 13, 17:05 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 15:21 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 15:18 PDT
Update - We continue experiencing SMS delivery delays when sending messages to Multiple Networks in US for a subset of Short Codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 12:32 PDT
Update - We continue to experiencing SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 10:33 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 09:33 PDT
Russia SMS Carrier Maintenance - Gazprombank Mobile
Completed - The scheduled maintenance has been completed.
Oct 13, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:00 PDT
Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 13 October 2025 at 13:00 PDT until 13 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Gazprombank Mobile Russia handsets.
Oct 10, 06:08 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Oct 13, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:00 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 13 October 2025 at 13:00 PDT until 13 October 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Sep 29, 15:52 PDT
SMS Delivery Delays and AccSec API Errors To Vodafone Network In UK
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. This incident has been resolved.
Oct 13, 13:36 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 11:40 PDT
Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 09:45 PDT
Update - We are experiencing SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 08:48 PDT
Investigating - Our monitoring systems have detected a potential issue on SMS Delivery Delays and Account Security API Errors To Vodafone UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 08:22 PDT
SMS Delivery Delays to Telefonica Network in Costa Rica
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Costa Rica. This incident has been resolved.
Oct 13, 13:23 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 11:27 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 11:20 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Telefonica network in Costa Rica. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 07:53 PDT
Update - We continue to experience SMS delivery delays when sending messages to Telefonica network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 05:53 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 04:57 PDT
SMS Delivery Delays to Telefonica Network in Panama
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Panama. This incident has been resolved.
Oct 13, 08:55 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Panama. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 06:41 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 05:41 PDT
SMS Delivery Delays To Claro Network In Brazil
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.
Oct 13, 05:38 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 03:35 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 23:38 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 21:38 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 20:38 PDT
TaskRouter API Failing to Update Flex Worker Skills
Resolved - The TaskRouter API for updating worker skills in Flex is now operating normally. This incident is now resolved.
Oct 13, 05:35 PDT
Monitoring - We have started seeing recovery for the issue where the TaskRouter API was failing to update worker skills in Flex causing errors when supervisors attempted to modify skills. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 13, 05:06 PDT
Update - We are currently investigating an issue where the TaskRouter API is failing to update worker skills in Flex causing errors when supervisors attempt to modify skills. Our engineering team is actively working to identify the root cause and implement a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 04:06 PDT
Investigating - Our monitoring systems have detected a potential issue with Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Oct 13, 03:19 PDT
Mexico SMS Carrier Maintenance - Telefonica
Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 PDT
Scheduled - The Telefonica network in Mexico is conducting a planned maintenance from 12 October 2025 at 21:00 PDT until 13 October 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Mexico handsets.
Oct 6, 11:22 PDT
SMS Delivery Failures to Google Voice in United States of America via Subset of Shortcodes
Resolved - We are no longer experiencing SMS delivery failures to Google Voice in United States of America via Subset of Shortcodes. This incident has been resolved.
Oct 13, 04:54 PDT
Update - We are observing successful SMS delivery to Google Voice in the United States of America via subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 02:38 PDT
Monitoring - We are observing successful SMS delivery to Google Voice in the United States of America via subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 00:48 PDT
Investigating - We are experiencing SMS delivery failures when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 23:59 PDT
SMS Delivery Delays to Iliad Italia in Italy
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Iliad Italia in Italy. This incident has been resolved.
Oct 13, 03:37 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Iliad Italia in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 01:26 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Iliad Italia in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 23:27 PDT
Update - We continue to experience SMS delivery delays when sending messages to Iliad Italia in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 21:28 PDT
Update - We continue to experience SMS delivery delays when sending messages to Iliad Italia in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 17:27 PDT
Update - We continue to experience SMS delivery delays when sending messages to Iliad Italia in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 15:27 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Iliad Italia in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 14:27 PDT
Oct 12, 2025
Multiple Destination SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:30 PDT
Scheduled - Our SMS carrier partner in the United Kingdom, France and Spain is conducting a planned maintenance from 12 October 2025 at 20:30 PDT until 12 October 2025 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom, France and Spain handsets.
Oct 10, 08:08 PDT
SMS & MMS Delivery Delays To Altice Network In United States of America
Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Altice Network In United States of America. This incident has been resolved.
Oct 12, 16:30 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altice Network In United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 14:30 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Altice Network In United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 12, 13:19 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Altice Network In United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 05:20 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Altice Network In United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 01:24 PDT
Update - We are experiencing SMS delivery delays when sending messages to Altice Network In United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 23:32 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Altice Network In United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Oct 11, 22:21 PDT
Oct 11, 2025
Qatar SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Oct 11, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 14:00 PDT
Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 11 October 2025 at 14:00 PDT until 11 October 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Oct 2, 14:12 PDT
Intermittent Errors with Branded Calling in Twilio Console
Resolved - The issue of errors while creating Branded Calling bundles in Twilio Console has been resolved, and everything is functioning normally at this time.
Oct 11, 19:26 PDT
Monitoring - The issue of errors while creating Branded Calling bundles in Twilio Console has been mitigated. We will continue to monitor to ensure this is fully resolved. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 18:25 PDT
Update - We continue to investigate intermittent Console errors with Branded Calling in the Twilio Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 17:20 PDT
Investigating - We are investigating intermittent Console errors with Branded Calling in Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 11, 16:36 PDT
Oct 10, 2025
Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.