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At DeluxHost, we are committed to providing the best experience for our customers. This Fair Use Policy is designed to ensure that all users have fair and reliable access to our network services.
1. Purpose and Scope
Our primary service goal is the hosting of game servers. This Fair Use Policy sets out the acceptable use of our network resources, ensuring that the needs and requirements of our gaming clientele are met while preventing any potential abuse.
Our Fair Usage Policy is designed to ensure a fair and stable experience for all users sharing the same server node. While we do not impose hard bandwidth caps, we monitor average usage on each node to determine what constitutes fair use.
Customers whose bandwidth consumption significantly exceeds the average on their node and causes degradation to overall performance may be subject to intervention, which can include notification, traffic shaping, or temporary service suspension.
To provide more transparency, we offer indicative monthly traffic ranges based on the type of service:
These limits serve as guidelines and are not enforced as hard caps. Exceeding them does not necessarily result in automatic penalties but may trigger actions if the usage negatively impacts the performance of shared infrastructure or the overall quality of service.
We reserve the right to adapt these ranges over time based on network conditions, node capacity, and overall system load. Customers are encouraged to contact support if their use case involves high or variable traffic
a. Proxy, VPN, and Tunneling: Customers may configure proxies, VPNs, or tunneling services on their servers but are subject to the Fair Usage Policy outlined above.
b. Media Streaming Services: Hosting media streaming services on our network is strictly prohibited. This includes, but is not limited to, video streaming, music streaming, and live broadcast platforms.
c. Speed Test Servers: The use of our network resources to host speed test servers or similar bandwidth measurement tools is prohibited.
d. Automated or Abusive Software The use of automated scripts, bots, or software that continuously generates traffic, requests, or CPU load (including stress-testing, scraping, or mining tools) is strictly prohibited. Such activity may lead to immediate suspension or permanent account termination.
5. Monitoring and Enforcement
We actively monitor network traffic to ensure compliance with this Fair Use Policy. Customers who violate this policy may receive a warning, experience temporary throttling of network speeds, or, in severe cases, account suspension. We prioritize open communication and commit to contacting any customer found in violation of this policy before taking action.
5.1. Customer Responsibility Customers are fully responsible for all actions performed through their services. Any abuse, malicious activity, or unauthorized use of network resources originating from their server may result in liability for damages caused to DeluxHost or third parties.
6. Questions and Clarifications
If you have concerns about any activity or usage, please contact our support team. We are here to help, and our goal is to ensure that every customer has the necessary resources while maintaining the integrity and performance of our network.
7. Relationship to Terms of Service This Fair Use Policy forms an integral part of the DeluxHost Terms of Service. In the event of any inconsistency between this document and the Terms of Service, the latter shall prevail.
8. Policy Review
DeluxHost reserves the right to periodically review and modify this Fair Use Policy to adapt to evolving technologies, challenges, and customer needs. Customers will be notified of any significant changes.
Last updated: 15/10/2025
