Choose your language for Rakuten Mobile !
Our services are provided within the region and laws of Japan.
Our services are provided within the region and laws of Japan and we provide translations for your convenience.
The Japanese version of our websites and applications, in which include Rakuten Membership Rules, Privacy Policy or other terms and conditions, is the definitive version , unless otherwise indicated.
If there are any discrepancies, the Japanese version shall prevail.
We do not guarantee that we always provide translation.
The Japanese versions of all terms and conditions, policies, and other notices are the definitive versions. Any dispute related to the terms and conditions, policies, or other notices will be under the jurisdiction of Japanese law, regardless of any conflicting laws or principles.
Certain features or messages (including customer services) may not be available in the selected language.
Rakuten Mobile, YumeTown Zao
Before Your Visit
Please make sure to check what you need to bring on the day
We recommend making a reservation to visit a shop.
Book online
＼Pre-order Apple devices／
*Not all shops carry Apple devices. Please check in advance. Call to book
050-5840-0321
Phone reservation hours: 10:00 – 19:00
*Including weekends and holidays. Excluding New Year’s holidays (12/29 – 1/3)
*This is a dedicated phone number for in-shop visit reservations.
For procedures and devices for existing users, please check Customer Support.
- Business hours
-
10:00~19:00
- Address
- 〒721-0973
1F, 5-9-18 Minazawacho, Fukuyama-shi, Hiroshima - Service/Shop Conditions
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- Rakuten Turbo available
- SIM type change/reissue
- Model change
- hikari
- Rakuten Card
- Glass coating
- Malfunction report
- Store After Support
- Data Transfer Support
- Parking lot
News/Information
-
In-Store Support The following requests cannot be processed at our shops:
For online applications, please Contact (us, form, etc..) through the dedicated window.
・Cancellation after applying online
・Issues with devices or SIMs purchased online *
・Check the status of your online application and delivery
*We accept Rakuten Original product repairs at mobile shops and select retailers. Please check each shop's service and store conditions to see if they are available.
Search for shops that offer service and check shop conditions
