Advertisement
Advertisement
Fortune

Parents sue Tesla after their 19-year-old daughter died in her Cybertruck, alleging faulty door design made it impossible to escape the burning car

Dave Smith
5 min read
Tesla co-founder and CEO Elon Musk gestures while introducing the newly unveiled all-electric battery-powered Tesla Cybertruck at Tesla Design Center in Hawthorne, California on November 21, 2019.

The parents of a college student who died in a Tesla Cybertruck crash last year are suing Elon Musk’s electric-vehicle company, alleging the truck’s electronic door design trapped their daughter in the burning vehicle and prevented her escape. The lawsuit highlights ongoing safety concerns about Tesla’s door systems: Just last month, a man and his two 9-year-old kids burned to death after their Tesla slammed into a tree and they couldn’t get the doors open, despite someone rushing to help them with a fire extinguisher.

Krysta Tsukahara, 19, was killed last November when the Cybertruck she was riding in crashed into a tree in Piedmont, Calif., and caught fire. Tsukahara, a student at the Savannah College of Art and Design in Georgia who had flown home for Thanksgiving break, was one of three people who died in the crash, along with the driver, 19-year-old Soren Dixon, and another passenger, 20-year-old Jack Nelson. A fourth passenger was rescued when a witness broke the vehicle’s window with a tree branch.

The wrongful death lawsuit, filed Thursday in Alameda County Superior Court by Carl and Noelle Tsukahara, claims their daughter survived the initial collision with only minor injuries but died from smoke inhalation and burns after becoming trapped inside the vehicle. The suit alleges the Cybertruck “lacked a functional, accessible, and conspicuous manual door release mechanism, fail-safe, or other redundant system for emergency egress”.

Advertisement
Advertisement

“We’ve had to endure not only the loss of our daughter, but the silence surrounding how this happened and why she couldn’t get out,” Carl Tsukahara said in a statement. “This company is worth a trillion dollars—how can you release a machine that’s not safe in so many ways?”

According to the lawsuit, Tesla’s electronic door system relies on a 12-volt battery that can fail during crashes, leaving occupants unable to open doors electronically. While the Cybertruck does include manual door releases, the rear door releases are located under a rubber mat in the door storage pocket and require occupants to remove the mat, pull a mechanical release cable forward, and then push the door open. Tesla has a whole page on its website about how to open Cybertruck doors when the car has no power. The lawsuit argues these manual releases are difficult to locate and operate, especially during an emergency.

“It’s just a horror story,” Roger Dreyer, attorney for the Tsukahara family, told the San Francisco Chronicle. “Tesla knows that it’s happened and that it’s going to happen, and they are doing nothing but selling the car with a system that entraps people and doesn’t provide a way of extraction.”

The case adds to mounting safety concerns about Tesla’s door designs across its vehicle lineup. In September, the National Highway Traffic Safety Administration launched an investigation into Tesla’s 2021 Model Y vehicles after receiving reports that electronic door handles stopped working, trapping children inside. The probe covers approximately 174,300 vehicles and follows complaints where parents had to break windows to free their children from vehicles after the electronic door systems failed.

Advertisement
Advertisement

Tesla’s door design problems have been linked to multiple incidents beyond the Piedmont crash. Bloomberg News documented a series of cases where Tesla occupants were injured or killed after being unable to open doors following power loss, particularly after crashes. The NHTSA database contains more than 140 consumer complaints since 2018 related to Tesla doors getting stuck, not opening, or otherwise malfunctioning.

The Cybertruck itself has faced significant challenges since its launch. Tesla has issued at least eight recalls for the vehicle, including a recall in March affecting every single Cybertruck ever delivered through February 2025—some 46,000-plus vehicles—due to adhesive failure causing body panels to detach. Sales have also lagged initial projections, with industry analysts describing the truck’s commercial performance as disappointing.

In response to the growing scrutiny, Tesla’s chief designer Franz von Holzhausen said in September the company is working on combining electronic and manual door releases into a single mechanism to make them more intuitive during emergencies.

The Tsukahara family’s lawsuit seeks unspecified punitive damages and comes as Tesla faces multiple legal challenges regarding its vehicle safety designs. In August, a Florida jury awarded more than $240 million to victims of a 2019 fatal crash involving Tesla’s Autopilot system. The company also settled a separate lawsuit filed by relatives of a man who died in a 2016 crash after being unable to escape from a burning Tesla.

Advertisement
Advertisement

China is reportedly considering a ban on fully concealed door handles due to safety concerns, while European authorities have taken some measures to improve rescue protocols after a crash.

The Piedmont crash investigation revealed that Dixon, the driver, had alcohol, cocaine, and methamphetamine in his system at the time of the collision. However, the Tsukahara family’s attorney emphasized that multiple factors can contribute to crashes while highlighting Tesla’s responsibility for occupant safety systems.

“This is a case where two things can be true at the same time,” Matthew Davis, a lawyer representing the Nelson family in a separate lawsuit, told Bloomberg. “There can be people responsible for the crash and there is a company responsible for the fact that they couldn’t get out.”

Tesla did not immediately respond to Fortune‘s request for comment.

This story was originally featured on Fortune.com

Solve the daily Crossword

19,946 people played the daily Crossword recently. Can you solve it faster than others?
Crossword
Play on Yahoo
Advertisement
Advertisement
Up next

‘No way out’: Tesla hit with new lawsuits after families say burning Cybertruck’s doors trapped students inside

Alliyah Sims
3 min read

DENVER (KDVR) — A University of Colorado student is among three people killed in a fiery Tesla Cybertruck crash that’s now the focus of two new wrongful death lawsuits.

The crash happened last Thanksgiving in Piedmont, California. Four friends were riding in a Tesla Cybertruck when it collided and burst into flames.

3 displaced from Aurora home after accidental lithium-ion battery fire

One survivor was rescued by a good Samaritan who used a big tree branch to break through the windows, but 20-year-old Jack Nelson, along with two others, was trapped inside.

Advertisement
Advertisement

Families involved in these lawsuits say some of the high-tech features became a barrier to survival.

“There was a motorist that was traveling behind the vehicle that was involved in the collision,” said Chief Jeremy Bowers with Piedmont Police Department. “When they turned the corner they saw the vehicle in flames and then the person exited the vehicle and helped extricate one of the involved parties out of the vehicle.”

Three students were trapped inside, including CU student Jack Nelson, who was in the back seat.

His family says he didn’t die in the crash; he died in the fire that followed, which he couldn’t escape.

Advertisement
Advertisement

“There was alcohol involved, there was speed and and so there are people who are responsible for the crash and you know these kids were all friends,” Matt Davis, Nelson’s family attorney, said. “The family isn’t out to punish any of them. They’re all grieving too. That’s part of the lawsuit, but the real part of the lawsuit is after the crash happened, they couldn’t get out.”

In lawsuits filed this week, attorneys point to the Cybertruck’s sleek but sealed design: No mechanical door handles outside, a manual release inside, hidden under a liner at the bottom door.

“When you design a product, especially a safety-critical product, which is the door handle of a car when you need to get out in an emergency,” said Davis. “It’s a fundamental concept that you have to design it to be safe and you have to anticipate what can go wrong in an emergency and you have to make it as easy as possible for the users of the product to survive.”

Colorado ranks among least safe states, again: Data report

Advertisement
Advertisement

The lawsuits also claim Tesla knew this was a risk, citing other documented cases of trapped occupants and complaints filed with the National Highway Traffic Safety Administration. Federal investigators have even opened an investigation into complaints of stuck electronic doors.

“We think that the doors of these vehicles failed that test and it’s hard to believe that they reached the market without going through that validation process,” Davis said. “One of the hopes of the family is that this just doesn’t happen to other people.”

Jack was a sophomore at CU Boulder, home for the holidays. His family says he was on the verge of making full contributions to this world, but was taken too soon because of what they call “Tesla’s unsafe design.”

“It would be good if Tesla either recalled or retrofitted these products and warned people about the dangers of these doors stop functioning in crashes or other emergencies,” said Davis.

Advertisement
Advertisement

FOX31 also reached out to Tesla about the lawsuits. The company has not responded.

Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

For the latest news, weather, sports, and streaming video, head to FOX31 Denver.

Advertisement
Advertisement
Up next
The Cool Down

Tesla Cybertruck owners stunned by unexpected issue with their vehicles: 'I don't think this is normal'

Matthew Swigonski
3 min read
Generate Key Takeaways

Despite being marketed as a rugged and highly durable vehicle, the Tesla Cybertruck has an Achilles' heel that has come as a complete surprise to a number of drivers.

What's happening?

First reported by Torque News, one Cybertruck owner shared his frustrations with how quickly his electric vehicle seems to go through tires. Real estate broker Leon Lee took to the Cybertruck Owners Only Facebook page to share his experience and seek advice on how to remedy the situation.

The Tesla Cybertruck has certainly had an interesting run since being launched.
Photo Credit: Facebook
The Tesla Cybertruck has certainly had an interesting run since being launched.
Photo Credit: Facebook

"I have 37,000 miles on my Tesla Cybertruck, and I'm already on my second pair of tires," Lee wrote in his post. "The first pair of tires was done at 22,000 miles, and yes, I did the alignment with Tesla Service! Who has the same situation? I don't think this is normal. Any ideas?"

Advertisement
Advertisement

Although Lee didn't disclose when he purchased his Cybertruck or the exact details on how hard he drives his vehicle, it was apparent that he was eager to find a solution. And while a number of fellow Cybertruck owners questioned Lee's driving capabilities, others shared similar experiences with tires that were wearing down too quickly.

"It's normal. Mine lasted only 17k miles," wrote one commenter.

Why is tire durability important?

Whether you drive a Tesla Cybertruck or a gas-powered mid-sized sedan, having a set of tires that you can depend on is vital to overall safety. Their condition directly affects handling, braking, and stability for any type of vehicle. This can make a massive difference when faced with challenges on the road.

According to a report from the National Highway Traffic Safety Administration, there were 646 motor vehicle traffic fatalities in 2023 due to tire-related crashes. The cause of these crashes varied from improper tire pressure to improper tire tread.

Advertisement
Advertisement

While the average all-season tire is usually expected to last anywhere between 50,000 and 70,000 miles, some drivers may see a much shorter lifespan in their tires. Similar to Lee's experience, the tire tread can also degrade at a higher speed for a number of reasons. This includes how hard a vehicle is driven and how long the tires have been in place.

What's being done about Cybertruck's tire durability?

The Tesla Cybertruck has certainly had an interesting run since first being launched in November 2023. Despite the initial buzz surrounding the fully-electric pickup truck, it has posted disappointing sales numbers over the last two years, especially with the steep asking price.

With a total weight of well over 6,000 pounds, the Cybertruck can put a lot of strain on any set of tires, increasing the already high cost of ownership. However, with regular maintenance, including checking pressure and rotating your tires, drivers can still get the most out of their vehicle. Not only can this significantly extend the lifespan of your tires, but it can save you money on early replacements.

How often do you have your tires rotated?

Every six months

Every year

Every two years 2⃣

You're supposed to do that?

Click your choice to see results and speak your mind.

Adjusting how you drive your Cybertruck can also play a major role in extending the vehicle's overall durability.

Advertisement
Advertisement

"It's the instant torque that's wearing out the tires. Every time you accelerate from [a] stop, you will wear out the tires, if you are not careful. Go easy on the Go Pedal and tires will last longer," suggested another user.

Join our free newsletter for weekly updates on the latest innovations improving our lives and shaping our future, and don't miss this cool list of easy ways to help yourself while helping the planet.

Advertisement
Advertisement
Up next
Car and Driver

2025 Tesla Cybertruck Long Range RWD Tested: Leaving So Soon?

David Gluckman
4 min read
2025 tesla cybertruck awd
Tested: 2025 Tesla Cybertruck Long Range RWD Michael Simari - Car and Driver

Well, this is awkward (and we're not just referring to this truck's looks, steering, debut, or driver interface). Tesla finally came through on its promise to offer a cheaper, single-motor Cybertruck, then yanked it out of the lineup.

Tesla planned this sub-$75K version from the start, but it didn't debut until more than a year into Cybertruck production. To achieve this price point, you have to make do with less. There's no motor up front, which translates to a significant power deficit and no all-wheel drive. The single-motor, rear-wheel-drive Long Range makes 321 horsepower, versus the dual-motor's 593 horses and the tri-motor Beast's 834. Maximum towing capacity is reduced from 11,000 pounds with the multimotor versions to 7500 pounds here. There's also no launch mode, and attempts to brake torque for better acceleration resulted in a cut to power.

2025 tesla cybertruck awd
Michael Simari - Car and Driver

The Long Range Cybertruck reached 60 mph in 6.1 seconds in our testing. For comparison, the dual-motor model reached that velocity in 3.9 seconds, and the tri-motor Beast did so in 2.6 seconds. In fact, the Long Range Cybertruck is the slowest Tesla we've ever tested. (A 2014 Model S 60 was the next-least fleet, hitting 60 mph in 5.5 seconds.) It's also slower than other EV pickups we've tested, although none of those had a single-motor drivetrain.

2025 tesla cybertruck awd
Micheal Simari - Car and Driver

That slowness is actually a boon for drivability, given the attention required to adjust to the Cybertruck's unusual steering. It's darty at low speeds thanks to the active steering rack's quick action (and the steering wheel turning just 0.9 revolution lock to lock) and assistance from the rear-wheel steering. A view from the side-mounted cameras helps the driver determine curb clearance in 90-degree right turns. You can select the optional Full Self-Driving mode ($8000) and surrender the controls. It's eerie, but it works impressively well.

Advertisement
Advertisement

The air-spring suspension that's standard in other Cybertrucks is not found here. Instead, it's coil springs and adaptive dampers all around. They do a commendable job, but the ride height is no longer adjustable. Despite that this version weighs more than 700 pounds less than the Beast, braking performance at 179 feet from 70 mph was nearly identical on the same 20-inch all-terrain tires.

The RWD model also has pleasant-enough cloth seating surfaces in place of upscale vinyl, and the fronts lack the ventilation function standard on other Cybertrucks. There's also no rear passenger display or in-bed power outlets, and the headlights are a simpler design.

As to its Long Range name, this Cybertruck managed 250 miles on our 75-mph highway loop. That exactly matched our result with the tri-motor Beast, but this single-motor pickup had a couple of handicaps. The lack of a standard motorized shutter over the bed hurts highway range—in our previous testing, we found that the rolltop-desk-style cover provided an 11 percent improvement versus an open-air bed. Tesla offered a hand-drawn cover, but it wasn't fitted to this test truck. (There's some consolation in that it avoids any obstruction to what must be the world's smallest rearview mirror.) And were it wearing the stock 18-inch wheels instead of the optional 20s, this Long Range's range likely would have been slightly longer still.

2025 tesla cybertruck awd
Michael Simari - Car and Driver

Even so, other electric pickups have done better in this test. A dual-motor Rivian R1T traveled 280 miles. That's with the 132-kWh battery and 22-inch wheels with all-terrain tires. A dual-motor Chevrolet Silverado LT, with a 170-kWh Extended Range battery and 22-inch wheels, managed 310 miles.


➡️ Skip the lot. Let Car and Driver help you find your next car.

Advertisement
Advertisement

Shop New Cars Shop Used Cars


Michael Simari - Car and Driver

The Cybertruck, this model in particular, has definitely been a slow seller for Tesla. Further evidence of that came about halfway through our loan. Just days after Tesla dropped off this test vehicle, the RWD Cybertruck dropped off the automaker's online configurator. It was available for only about five months. At least in that respect, it was quick.

You Might Also Like

Advertisement
Advertisement
Advertisement