v. 6.16.1

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01/23

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Forgot password

If you have a backup of your recovery key, you can reset your password by selecting Yes. No data will be lost.

You can still export your recovery key now if you have an active MEGA session in any other browser on this or any other computer. If you don’t, you can no longer decrypt your existing account, but you can start a new one under the same email address by selecting No.

Do you have a backup of your recovery key?

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I have my recovery key

Please enter your email address below. You will receive a recovery link that will allow you to submit your recovery key and reset your password.

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If you can’t access your email inbox, you can change the email address associated with your MEGA account here, otherwise you will need to contact support@mega.io

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Please provide your recovery key. You can export it from any MEGA session you have open in another browser or from our desktop or mobile apps.

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Alternatively, you can find your recovery key from the previously exported text file.

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MEGA account recovered

You’ve regained access to your account. Please choose a new password.

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I do not have my recovery key

Due to our zero-knowledge encryption paradigm, you will not be able to access your data without either your password or a backup of your recovery key.

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You can park your existing account and start a fresh one under the same email address. In the event that you recall your parked account’s password, please contact support@mega.io for recovery assistance. Your data will be retained for at least 60 days.

Park account

This is the last step to park your account, please enter your new password. Your data will be retained for at least 60 days. If you do recall your parked account’s password, please contact support@mega.io.

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If you want to subscribe to a yearly Pro plan, you can wire transfer funds to either of our bank accounts:

Bank name: Bank of New Zealand, Wellington, New Zealand

Bank address: 262 Queen Street, Auckland 1010, New Zealand

Beneficiary name: Mega Limited

Beneficiary address: 120 Albert St, Auckland 1010, New Zealand

Account number:

752971-0000 (USD)

752971-0002 (EUR)

BIC or SWIFT code: BKNZNZ22

Reference: The email address of your MEGA account

Amount: €

Bank name: TransferWise Europe SA

Bank address: Avenue Louise 54, Room S52, Brussels 1050, Belgium.

Beneficiary name: Mega Limited

Beneficiary address: 120 Albert St, Auckland 1010, New Zealand

*IBAN: BE53 9673 7979 2853

BIC or SWIFT code: TRWIBEB1

Reference: The email address of your MEGA account

Amount: €

If your email address is too long for the “Reference” field, add it to the “Comments” field instead.
Please allow 2-4 business days for funds to clear.
* European countries have adopted a standard known as an International Bank Account Number (IBAN). New Zealand banks have not adopted this standard yet. If you need to enter an IBAN, please send the funds to our TransferWise account.

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Copyright notice

This notification is a serious legal document - please be careful to be accurate in your copyright infringement claims. You may wish to first consult with an attorney to determine whether the content you are reporting is in fact infringing and not protected by fair use, license, or other legal basis.

Step 1: Content details

The content:

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Takedown type:

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URL of the infringing content:

Copyrighted work claimed to have been infringed:

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I hereby state that I have a good faith belief that the use of copyrighted material in the manner complained of and located at the location above is not authorised by the copyright owner, its agent, or the law (e.g., as a fair use).

Copyright counter-notification

This notification is an important legal document. Please be careful to be accurate in your copyright infringement counter-notification. We recommend that you take legal advice to determine whether or not you have the rights or ownership to the content, or if you are protected by fair use, license, or other applicable statutes.

Content details

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Commentary sufficient to explain the mistake or misidentification to the person who filed the original takedown notice:

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Other comments (not sent to complainant):

Declarations

I will accept service of proceedings in New Zealand or in the jurisdiction where my address in this counter-notice is located, from the person who provided MEGA with the original copyright takedown notice or an agent of such person.

I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.

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