Rakuten Mobile (Rakuten network) activation procedure

Business hours: 9:00 to 17:00 (Open year-round)

*You can use it free of charge.

* Inquiries will only be accepted in Japanese.

Business hours: 9:00 to 17:00 (Open year-round)

* Please note that inquiries about the details of the application should be made by the contract holder. For inquiries from persons other than the contract holder, please check here in advance.

*Free of charge.

*Outside of business hours, we send a short message with a link to our “Frequently Asked Questions” page. Please take advantage of this service.

* Inquiries will only be accepted in Japanese.

Business hours: 9:00 to 17:00 (Open year-round)

*1 Calls made via Rakuten Link are free of charge. For the unlimited call option, no fees apply during the specified hours. For more details, please check here.

* Please Contact (us, form, etc..) about the contract details and billing from the contractor himself/herself. For Contact (us, form, etc..) other than the contractor, please check here in advance.

*Outside of business hours, we send a short message with a link to our “Frequently Asked Questions” page. Please take advantage of this service.

* Inquiries will only be accepted in Japanese.

Business hours: 24 hours a day (open year-round)

*Please note that inquiries must be made by the contract holder. For inquiries from people other than the contract holder, please check here in advance.

*Free of charge.

* Inquiries will only be accepted in Japanese.

* Inquiries will only be accepted in Japanese.

A calling fee will be charged for each country or region you are calling from. *1

Business hours: 24 hours a day (open year-round)

*1 Please check here for the call charges for each country/region. Calls made via Rakuten Link or Viber are free of charge.

*Please note that inquiries must be made by the contract holder. For inquiries from people other than the contract holder, please check here in advance.

* Inquiries will only be accepted in Japanese.

A calling fee will be charged for each country or region you are calling from. *1

Business hours: 9:00 to 17:00 (Open year-round)

* Please Contact (us, form, etc..) about the contract details and billing from the contractor himself/herself. For Contact (us, form, etc..) other than the contractor, please check here in advance.

*Free of charge.

*Business customers: Until 18:00

* Inquiries will only be accepted in Japanese.

A calling fee will be charged for each country or region you are calling from. *1

Business hours: 9:00 to 17:00 (Open year-round)

* Please Contact (us, form, etc..) about the contract details and billing from the contractor himself/herself. For Contact (us, form, etc..) other than the contractor, please check here in advance.

*Free of charge.

* Inquiries will only be accepted in Japanese.

A calling fee will be charged for each country or region you are calling from. *1

Business hour : 9:00-5:00pm（open 365 days）

*Inquiries regarding contract details and claims should be made by the contract holder themselves. For anyone else, please review the information here prior to making inquiries.

*The conversation might take place as a three-way call with you, our customer service staff, and the phone interpreter. (Interpretation is free of charge.)

*Please note that we can only respond to inquiries in Japanese.