Amazon Fresh

FAQs

What are Amazon Fresh stores?
We’re your local convenience store! You can count on us for everything you need, including fresh meat, poultry and fish, bakery, dairy and fruit and veg at competitive prices. Whether you want a breakfast, lunch, or one of our delicious dinners, inspired by flavours from across the world, we’ve got you covered.
What does the store sell?
We offer everything you’d want including fresh meat, poultry and fish, dairy, fruit and veg and bakery. Grab a fresh croissant from our bakery, a meal deal for lunch, or your dinner from our meals inspired by flavours across the world.
How are Amazon Fresh stores different from Amazon Fresh delivery?
Amazon Fresh stores are our first physical stores outside of the U.S. and offer a convenient grocery shopping experience that uses Amazon’s Just Walk Out Technology. You don’t need to be an Amazon Prime member to shop our Amazon Fresh stores, You don't need to be an Amazon Prime member to shop our Amazon Fresh Stores. You can shop using your Amazon account, or at select stores, your payment card. We still offer Amazon Fresh online fast grocery delivery services for those looking to shop from home.
Learn more about our online delivery services and where we deliver at Amazon.co.uk/fresh.
What are the store opening times?
7am to 11pm, 7 days a week.
How do I shop in an Amazon Fresh store?
You do not need to be an Amazon Prime member to shop in Amazon Fresh stores, nor do you need the Amazon App. You can shop with either the Amazon App or a physical card in all Amazon Fresh stores and contactless in selected stores.

In some stores you need to scan your Amazon App or use a physical card as you enter, in other stores you do this as you exit.

When inside the store, you can put your phone or card away and shop like normal. If you change your mind, just put the item back. You wont be charged.

When you're done shopping, head towards the exit. If you scanned your Amazon App or used a card on the way in, simply walk out of the gates. If you didn’t scan on the way in, simply scan or tap on the way out.

If you shopped with the Amazon App or a physical card that’s linked to your Amazon account, we’ll email you shortly after your visit to let you know your receipt is ready. If you paid with contactless or a different card, you can find your receipt at amazon.co.uk/receipts.

If you need any help, our team are available. Please, just ask.
Download the Amazon shopping app here.
What is Just Walk Out Technology?
Our Amazon Fresh in-store shopping experience is made possible by the same types of technologies used in self-driving cars: computer vision, sensor fusion, and deep learning. Our Just Walk Out Technology automatically detects when products are taken from or returned to the shelves, and keeps track of them in a virtual basket.
Can my family and friends enter the store using my QR code?
Yes, you can use your QR code to let your friends and family in. Simply scan your In-store Code to let each person in your group in first, then rescan your In-store Code for yourself. Any items taken off the shelf by family or friends who entered the store using your In-store Code, will be charged to your account. If your family or friends return those items to the shelf while in the store, the items will not be charged to your account when you leave the store. You don't have to leave together, each person can leave via the exit gate when they want, and your receipt will be generated after the last person leaves.

In selected stores:
You don’t need to scan for each person. Instead, you enter the store as normal, then browse and shop like you would at any other store. Once you’ve finished shopping, head to the exit gates where you simply tap or insert your payment card or scan your In-Store Code at the exit gates once per group and let each person in your group out first.
What happens if I take something off of the shelf and hand it to somebody else?
Any item you take from the shelf will be charged to your account when you exit the store, even if you hand that item to someone else. If you need help picking an item, please ask a member of our team.
After I’m done shopping at these stores, how do I get my receipt?
If you entered or exited the store using the Amazon app or a physical card linked to your Amazon account:
- You will get an email notifying you when your receipt is available shortly after you leave the store.
- You can view your receipt in the Your Orders section of your Amazon account at amazon.co.uk.

If you enter or exit the store using a physical card that is not linked to your Amazon account or a contactless payment method, you can look up your receipt here.
Do you accept all payment cards?
We accept payments with a physical card or the Amazon App. In selected stores we accept contactless payments. We don’t accept cash, Amazon gift cards or prepaid debit/credit cards.
How big are the Amazon Fresh stores?
Our Amazon Fresh stores are the size of your typical convenience food store, which is roughly 2,500 square feet in the front of house.
What is ‘byAmazon’?
‘byAmazon’ is our private label brand that offers great tasting food. We have delicious food ranging from everyday essentials such as in-season fruit and veg and responsibly sourced British fresh meat, to freshly prepared sandwiches and meals, freshly baked bread and hot food served daily. Whether you’re looking for something to eat while on the go, or picking up some food cupboard items for your mid-week shop, ‘byAmazon’ has everything you would want from a neighbourhood convenience grocery store.
Are there any people that work in Amazon Fresh stores?
Yes, we have a great team of employees that work in our Amazon Fresh stores doing a variety of things such as helping customers, preparing food, handling quality checks, replenishing products and more.
How do I request a VAT invoice for my recent Amazon Fresh order on Deliveroo?
To request a VAT invoice for Amazon Fresh orders via Deliveroo please complete the below request form. To complete the form you will need your full 10 digit order ID which can be found within the 'Orders' menu of the Deliveroo app or by contacting Deliveroo customer services. Request a Deliveroo VAT Invoice here.
How do I get more help with the Amazon Fresh stores?
Click here for our help page.